Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
Better option on food selection
Výhody: "Another confirmation of excellent QA service."
Výhody: "yes. great travel and crew"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Wifi !!!!"
Nevýhody: "Bigger seats"
Výhody: "Yes very"
Výhody: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Výhody: "crew was nice and helpful"
Nevýhody: "food quality needs to be better food quantity needs to be increased slightly food options need to be better entertainment system was ok but content was mediocre."
Výhody: "Food selection. However, the snacks need to be readily available on long flights."
Nevýhody: "Entertainment is lacking behind other international carriers"
Výhody: "Good attention from crew and very comfortable seats."
Nevýhody: "Nothing given the great value for money"
Výhody: "The crew was absolutely amazing"
Nevýhody: "More movies on the system"
Výhody: "Leg room and cleanlness. Polite crew members"
Nevýhody: "No entertainment. Very old movies and mainly in other languages not English. None for blacks to watch or listen"
Výhody: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Výhody: "qatar airways"
Nevýhody: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Výhody: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Nevýhody: "No complaints great flight"
Výhody: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Nevýhody: "The wedsite for Qatar could use some work."
Výhody: "Crew were very helpful and courteous"
Výhody: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Nevýhody: "Seats were a bit hard."
Výhody: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Nevýhody: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Výhody: "I was already travelling 5000km so I didn't notice anything"
Nevýhody: "Turbulences ... but it's ok."
Výhody: "It arrived on Time."
Nevýhody: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Výhody: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Nevýhody: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Výhody: "very courteous flight crew"
Výhody: "Good food. Great staff and service"
Nevýhody: "I wish there was more seating room and unusually long waiting time for toilets."
Nevýhody: "The seats were very uncomfortable. Food was less than mediocre."
Výhody: "Comfy, good food, good service"
Nevýhody: "No internet. Limited movie options."
Výhody: "Qatar airways is the best in middle East"
Nevýhody: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Nevýhody: "Long hours from Doha to Atlanta"
Výhody: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Výhody: "Everything is good"
Nevýhody: "Everything fine"
Výhody: "My trip from Beijing to Doha was fine."
Nevýhody: "I didn't like my trip from Dar to Doha nor from Doha to Dar. The plane is too small. The food wasn't good and they ran out of Mango juice both ways. I sat next to someone who had the smelliest feet on earth. Just wasn't pleasant."
Nevýhody: "No entertainment"
Nevýhody: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Výhody: "Everything was good!"
Nevýhody: "More movies, no wifi, better food"
Výhody: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Nevýhody: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Výhody: "I can understand what kind of flight it was because it was a small plane"
Nevýhody: "Bad smells and an old plane i hope you will change the plane to another better one"
Výhody: "Leg room in economy"
Nevýhody: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Nevýhody: "I am platinium and got treated that way!!"
Výhody: "The friendliness of the crew."
Výhody: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Nevýhody: "I like every things"
Výhody: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Nevýhody: "The entertainment system is poor. Hardly any movies/shows worth watching."
Výhody: "Flight from Doha to Johannesburg was pleasant."
Nevýhody: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Výhody: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Nevýhody: "Food was average to less."
Výhody: "The crew and food were excellent! Great pilot also."
Nevýhody: "Seats were too small and not very cushion for your bottom. Also 3 out of my 4 flights with Qatar were delayed 20-45 minutes after everyone was boarded. Person in front of me 2 of 4 flights had their seat reclined which gave me no room what so ever. It made eating and watching tv uncomfortable."
Had wheelchair assist throughout the trip……excellent service.
Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight
Výhody: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
Výhody: "Service was great."
Nevýhody: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Výhody: "Crew did a great job communicating what was happening while we were delayed"
Nevýhody: "Compensation for our time or schedule mishaps."
Výhody: "Boarding and crew were professional and courteous."
Nevýhody: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Delta as always top notch!"
Výhody: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Nevýhody: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Výhody: "the food was really top notch and service was great and friendly"
Výhody: "We eventually arrived"
Nevýhody: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "good job over all"
Nevýhody: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Nevýhody: "Left 30 minutes late from SLC."
Nevýhody: "The monitors kept on freezing"
Výhody: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Výhody: "Great free movie selection"
Nevýhody: "Flight delayed"
Výhody: "The in-flight movie was very much appreciated."
Výhody: "I enjoy being a Gold SkyMiles member, which gives me the perk of being in priority boarding. I also enjoy seating in Delta comfort, especially on long flights such as the one to LA. Delta has greatly improved on keeping their passengers entertained by having the latest movies to watch, as well as, satellite television. Additionally, the mobile app is excellent since it allows you to check in and track your luggage."
Nevýhody: "Delta needs to improve their food and snack choices. The snack choices (cookies, chips, fruit, pretzels) wasn't horrible but could be better. As far as food to purchase, Delta's menu is extremely limited and not worth the price of purchasing."
Výhody: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Nevýhody: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Nevýhody: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Nevýhody: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Výhody: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Výhody: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Výhody: "For a short flight, they gave it drinks and snacks."
Výhody: "Kayak tells u the baggage claim and the new gAtes"
Výhody: "Crew was courtesy"
Nevýhody: "1hour delay from departing LAX runway - not good"
Výhody: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Nevýhody: "Got stuck for two hours sitting in the plane because the computer systems went down."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Crew were lovely, boarding wasn't too painful."
Nevýhody: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Everyone was very efficient and friendly."
Nevýhody: "The microphone needs to be louder. It was very hard to hear."
Výhody: "Crew was great!"
Nevýhody: "Flight was so short there was no food , drink or entertainment."
Výhody: "I make this trip every month. And this crew is the best I had in a while."
Výhody: "Delta service and conford are great."
Nevýhody: "Pay for wifi"
Výhody: "We barely got on the flight."
Nevýhody: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Nevýhody: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."
Nevýhody: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
Výhody: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "Flight was short."
Nevýhody: "Travel to Canada from the US is generally an unpleasant experience, probably because there are not many travelers. Not many connecting flights and long layovers. Plane is small, no exntertainment, no food, few beverage options."
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Overall a pleasant flight.
Výhody: "Very nice airplane and pleasant crew"
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "The aircraft"
Nevýhody: "No overbooking next time!"
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Nevýhody: "Not being 1 hour late"
Výhody: "No delay and nice staff"
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Nevýhody: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Výhody: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "KLM staff is great"
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Nevýhody: "Lost all our bags so couldn’t ski"
Výhody: "Everything is alright"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Flight was cancelled."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Nevýhody: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Výhody: "Consistently high standards"
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "Tiny old cramped plane."
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Výhody: "The crew and the food were great!"
Nevýhody: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Nevýhody: "I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check"
Výhody: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Výhody: "The seat was very comfortable."
Nevýhody: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Nevýhody: "There was no entertainment available."
Výhody: "Great crew and prompt boarding."
Nevýhody: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Výhody: "Entire trip was easy and comfortable."
Nevýhody: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Nevýhody: "Boarding at CDG was awfully slow"
Výhody: "Air France personnel is always really helpful"
Nevýhody: "Food and comfort in short haul are not the best - but the flight is short..."
Výhody: "Flight was delayed 4 hours with no explanation"
Nevýhody: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Nevýhody: "My entertainment device did not work the entire flight."
Výhody: "Food and entertainment was awesome"
Nevýhody: "It's awfull to sleep. Very unconfortable."
Výhody: "The staff were very helpful and professional."
Nevýhody: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Nevýhody: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Výhody: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Nevýhody: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Výhody: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Nevýhody: "I just expected better toilet bag for business but what was given out was just basic."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "If the flight would have leave in time we would receive our luggage in time"
Výhody: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Nevýhody: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Nevýhody: "Screen broke half way through flight. Food was poor"
Výhody: "Flight attendant was very nice."
Nevýhody: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Výhody: "Free snack and drinks. Good service."
Nevýhody: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Výhody: "It es a good flight back"
Nevýhody: "Items missing on duty free purchases"
Výhody: "The check in process was much better in the CFG airport than SFO. Very organized."
Nevýhody: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Výhody: "Friendly people on board"
Nevýhody: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Výhody: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Nevýhody: "2 hours delayed..."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Nevýhody: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."
Výhody: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Nevýhody: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Crew was very nice and helpful"
Nevýhody: "Old airplane with very low amenities. Plane still had ashtrays"
Výhody: "Friendly crew, clear information about the delay"
Nevýhody: "Chaotic boarding process at CDG and my seat was broken"
Výhody: "Courtesy staff excellent!"
Nevýhody: "Console for gaming poked guy in front. Needed joystick"
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Výhody: "Glenlivet whisky for free"
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Friendly and helpful"
Nevýhody: "More leg room"
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Výhody: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Nevýhody: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "Seats are good sized. Food and service was good."
Nevýhody: "Too many flight delays."
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Nevýhody: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Nevýhody: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Nevýhody: "Nothing wrong"
Výhody: "There was no event happening. This was good :-)"
Nevýhody: "No sodas, no water, no food on this flight. I'm still pissed off."
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Výhody: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Nevýhody: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Výhody: "The plane"
Výhody: "Leg room, food and entertainment"
Výhody: "Crew were great."
Výhody: "Nice plane, very smooth flight, good landing."
Nevýhody: "Small screen on movies, couldn't find charger station for my iPhone."
Nevýhody: "To pay for WATER!!!!!"
Nevýhody: "The union bull"
Výhody: "Some of the cabin crew were friendly."
Nevýhody: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Nevýhody: "Very uncomfortable seat for a business class"
Výhody: "On time, good entertainment"
Výhody: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Nevýhody: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Nevýhody: "No snacks for 8 hours. Crew inattentive."
Nevýhody: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Výhody: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Nevýhody: "There was nothing I did not like."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Nevýhody: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."
Nevýhody: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Výhody: "The food was excellent and the flight staff was very accommodating."
Nevýhody: "No wireless internet or USB/Power plugs to charge my devices on the plane."
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Výhody: "Stewards were very friendly"
Nevýhody: "Need more opportunities for drinks, water. Did not board the back of the plane first."
Výhody: "Got there in one piece."
Nevýhody: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Výhody: "Great experience"