Flight attendants just not as friendly as they used to be.
Great customer service. Safety and cleanliness. Fly delta.
Nevýhody: "Soda or coffee served during the flight could have enhanced their service."
Výhody: "Social distance and crew was very nice."
Výhody: "Service was great."
Nevýhody: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Výhody: "Crew did a great job communicating what was happening while we were delayed"
Nevýhody: "Compensation for our time or schedule mishaps."
Výhody: "Boarding and crew were professional and courteous."
Nevýhody: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Delta as always top notch!"
Výhody: "the food was really top notch and service was great and friendly"
Nevýhody: "CheezIts were too salty. We had to sit on NO tarmac for over 10 minutes because a plane was stuck at our gate...several other gates empty - what's up?"
Výhody: "We eventually arrived"
Nevýhody: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Nevýhody: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "good job over all"
Nevýhody: "Delayed because waited on a stewardess to show up. Wasn’t able to book my seats when we checked in. The last seats on the plane are horrible. Still waiting on the plane to unload. Definitely will rethink ever flying this airline again."
Nevýhody: "Left 30 minutes late from SLC."
Nevýhody: "The monitors kept on freezing"
Výhody: "EXCELLENT, FRIENDLY, TIMELY, CORDIAL Service by Flight attendants!!"
Výhody: "Great free movie selection"
Nevýhody: "Flight delayed"
Výhody: "The in-flight movie was very much appreciated."
Výhody: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Nevýhody: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Nevýhody: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Nevýhody: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Výhody: "A pretty well-run flight, till we landed and waited on the tarmac for a gate. Otherwise, uneventful. Lunch was decent. Crew was good."
Výhody: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Výhody: "For a short flight, they gave it drinks and snacks."
Výhody: "Kayak tells u the baggage claim and the new gAtes"
Výhody: "Crew was courtesy"
Nevýhody: "1hour delay from departing LAX runway - not good"
Výhody: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Nevýhody: "Got stuck for two hours sitting in the plane because the computer systems went down."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Crew were lovely, boarding wasn't too painful."
Nevýhody: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Everyone was very efficient and friendly."
Nevýhody: "The microphone needs to be louder. It was very hard to hear."
Výhody: "Crew was great!"
Nevýhody: "Flight was so short there was no food , drink or entertainment."
Výhody: "Delta service and conford are great."
Nevýhody: "Pay for wifi"
Výhody: "We barely got on the flight."
Nevýhody: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Nevýhody: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Výhody: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Nevýhody: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The delays, we change to gate three times, Delta never told us why the changes or announce them. If it wouldn't be for Trippet Pro, where I got notices, I would not have known about gate changes."
Nevýhody: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
Výhody: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "The aircraft"
Nevýhody: "No overbooking next time!"
Nevýhody: "Not being 1 hour late"
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Výhody: "No delay and nice staff"
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Nevýhody: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Nevýhody: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Výhody: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "KLM staff is great"
Výhody: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nevýhody: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Flight was cancelled."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Nevýhody: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Výhody: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nevýhody: "No charging ports for electronic devices."
Výhody: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Nevýhody: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: "Flight crew; legroom even in cheap seats."
Nevýhody: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Výhody: "Consistently high standards"
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "Tiny old cramped plane."
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Výhody: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Nevýhody: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
Nevýhody: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Nevýhody: "Not much help at the airport my luggage was lost"
Výhody: "The crew and service were welcoming, caring and attentive"
Nevýhody: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Nevýhody: "A better breakfast..."
Nevýhody: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Nevýhody: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Výhody: "Flight as such was good and smooth"
Nevýhody: "Better food, but nowadays unless you fly on business or first you are doomed and cramped beyond belief, any improvement comes at a price"
Výhody: "blueberry juice, service and friendliness"
Nevýhody: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Výhody: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Nevýhody: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Nevýhody: "Seats. Very uncomfortable"
Výhody: "I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew"
Nevýhody: "No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating."
Výhody: "We didn't make it to Helsinki so I can't say anything good!"
Nevýhody: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Nevýhody: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"
Výhody: "The gluten free meal was pretty bad."
Výhody: "Crew service is excellent"
Nevýhody: "Sitting in the cramped economy seats was a 9 hour torture"
Nevýhody: "You have canceled my flight and you have just sent me an email."
Výhody: "leg room, service, movie selection"
Nevýhody: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Výhody: "The flight was on time, crew worked really well. The food was okey as usual on Finnair."
Výhody: "Vistas along Mediterranean departing Nice"
Nevýhody: "Interesting conversation with fellow passenger"
Výhody: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Nevýhody: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "business class was empty and not able to upgrade at an affordable price"
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "I liked everything. Pleasant flight."
Nevýhody: "Not that I didn't like, only some comments: Flight was 40 min late at arrival due to delayed start from JFK, the plane had to wait on runway before take-off. Not a problem for me as HEL was my final destination."
Výhody: "crew, food"
Nevýhody: "Sat in row 53 of 55 rows, should have boarded in sections instead of everyone all at once. Could not sleep due to passenger behind kept jostling my backrest."
Nevýhody: "They let us board before fixing an electrical problem causing major delay. They needed a new part and they thought they could jerryrig a repair!"
Výhody: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Nevýhody: "Bag collection was chaos and took too long, it's not such a busy airport"
Výhody: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Nevýhody: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Výhody: "Staff was nice. Seat was standard."
Nevýhody: "Small movie selection."
Výhody: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Nevýhody: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"
Výhody: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Výhody: "Empty seat next to me! Excellent crew services! Clean bathrooms!"
Výhody: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Výhody: "It was relatively inexpensive. I didn't mind the food/"
Nevýhody: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Nevýhody: "Passengers changing seats around."
Výhody: "The flight was operated by Iberia. The crew was very good, the flight was on time and it was a comfortable flight. It was not a full flight (either way to or from Madrid) and there was plenty of room to spread out and sleep which was nice. The entertainment system was great with many options from TV to movies to games and music. The food was only fair but included a meal and a large snack. I will definitely take this flight again."
Nevýhody: "nothing to dislike about the experience"
Výhody: "Flight was half empty, room to spread out"
Výhody: "The flight crew were professional and friendly."
Nevýhody: "the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room"
Nevýhody: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Výhody: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"
Výhody: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
Nevýhody: "OK. For what I paid, I am not expecting much."
Výhody: "It was a wonder flight. Great staff!!! highly recommended."
Výhody: "Smooth flight given the tough turbulence."
Nevýhody: "American Airlines caterers do not stock Tea on flight to London, UK (major up-roar). Staff was pretty grouchy."
Výhody: "Maybe they should call these flights "Byzantine Airways". Finnair doesn't fly Boston to London, so my Finnair flight was on British Airways, but I did it that way because BA wanted more money that day. As a flight, it was OK. I don't think I have much to say about Finnair."
The delay was very annoying
Terrible hit Ding noise at take off and landing. Needs to be checked!!!
Výhody: "The crew was great even though there wasn’t any food or beverage service during the flight. They were very sweet to my 16 month old son and even have him a Flight Crew pin!"
Nevýhody: "The plane was stuffy so I felt overheated even with the overhead air on. The seats weren’t super comfortable."
Výhody: "Very friendly and accommodating."
Nevýhody: "tv screens on the back of seats"
Nevýhody: "Delayed 1.5 hours each way for maintenance, did not allow us to switch seats to sit together previously at flight and the flight was very empty. Very uncomfortable seats. Will not fly AA again"
Výhody: "Leg room"
Nevýhody: "Plane was late for takeoff and we arrived 30 minutes after scheduled time. They didn’t announce a delay or apologize."
Výhody: "Room pretty good!"
Nevýhody: "More walking room!!long flight!"
Výhody: "It was a red-eye flight and the crew kept the lighting low and the cabin quiet."
Nevýhody: "More snack variety than pretzel nibbles."
Výhody: "CREW WAS GREAT AT BOARDING GATE AND IN FLIGHT."
Nevýhody: "LEFT 30 MIN LATE, DUE TO CONNECTING FLIGHT."
Nevýhody: "A movie could have been played with subtitles at least. The screen was lowered but it was off all the time except for the videos of how to use seatbelts."
Výhody: "On time"
Nevýhody: "I pre ordered a vegan meal. American Airlines feed me salad and fruit. Not exactly inspiring or sustaining."
Výhody: "Crew was amazing."
Nevýhody: "Less bumps"
Výhody: "Was comfortable"
Nevýhody: "It was very turbulent and we could not be served anything. But still a good flight."
Výhody: "Comfortable seat"
Nevýhody: "Umm, maybe a tv in the headrest"
Výhody: "Checking in with my Mum who needs assistance was excellent."
Nevýhody: "Lack of Entertainment."
Nevýhody: "We arrived 2 hours late."
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "Fast and efficient service"
Nevýhody: "Not applicable"
Výhody: "Not much."
Nevýhody: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Výhody: "Not much"
Nevýhody: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
Výhody: "Crew was friendly and boarding was smooth"
Nevýhody: "Plane took off a little late but not enough to mess up my plans"
Nevýhody: "Tsa is very unorganized and extremely rude."
Nevýhody: "Limited recliner Small seats"
Výhody: "Fact we got there"
Nevýhody: "Poor customer handling at Laguardia and no info why we were being delayed."
Výhody: "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
Nevýhody: "Food and comfort"
Výhody: "Nothing, even boarded front to back how idiotic have thet ever heard of back to front so you aren't waiting on everyone"
Nevýhody: "Entertainment awful thought I was back in the 90's only overhead movies. Couldn't INDEPENDENTLY choose movies on a transatlantic flight are you kidding me. Sat behind huge guy who reclined his seat all the way back. When meal was served the my lap tray was hitting my knees and couldn't fit a can on tray without hitting his seat when I mentioned to flight attendants they did absolutely nothing"
Nevýhody: "The seats are too tight."
Výhody: "Staff was professional. Beverages were plentiful. The quality of the wine was actually quite good."
Nevýhody: "Not enough toilets for the number of passengers."
Výhody: "On time. Polite gate reps. Helpful crew. Smooth flight and on time."
Výhody: "It was a very short flight so not too much to go wrong."
Nevýhody: "I had a carry on and a laptop case that fit under the seat. The laptop case has wheels and a handle. The gate agent said I need to check one bag, even though I could show that the laptop case was within the specs for fitting under the seat. When I tried to argue with her, she said, "One of your bags is going to be checked--which one is it going to be?" Bad attitude."
Nevýhody: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Výhody: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Nevýhody: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
Výhody: "extra legroom, recline angle and depth, good crew"
Nevýhody: "NO WiFI?? No Outlets ?? crew did not catch women sneaking into the exit aisle row even though she did not pay for it"
Nevýhody: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Výhody: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Výhody: "Comfy seats, great service, was a smooth ride"
Nevýhody: "my entertainment system wasnt working, the headphone jack was not working at all."
Výhody: "Great crew!"
Nevýhody: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
Výhody: "Nothing special"
Nevýhody: "The plane for the flight Miami to Paris was very old plane, hugly and video system in the plane didn't work properly. About the food ? it was simply non acceptable About the return flight AA63 it was scheduled for a departure at 10:50 AM and we leave at 2:40 PM ?"
Výhody: "The access ramp lessen the risk of tripping over I've experienced with the steps in the past."
Nevýhody: "Corny jokes from the male cabin crew don't improve the flight in experience, we're crammed in like cattle and given a LTA meal and coffee."
Nevýhody: "The seat in front of ours had a box of some sort that took uo the already tiny space for stowing your bag or placcing your feet. In fact, sitting there would have been miserable and my husband had to move to another seat for ite 9 hour flight."
Výhody: "See above. Worst flight in 60 years of flying.Their systems failed at every point-- changing flights without carrying over seat reservations "Too close to flight time""
Nevýhody: "Attitude of many employees--" tough on you, suck it up. stuff happens". poor communication re flight change, rejection of AA Advantage Mastercard to pay for baggage check and get boarding pass and seat assignment. Rerouted me by 200 yards to TSA checkpoint I could see was 30 yards away. When flight arrived in SFO the arrivals board never showed it and there was no carousel shown for checked baggage. I finally had to go to customer service, where attendant just pointed to my bag on the floor with lots of others from the flight, shrugged, no apology, and chewed her gum a little faster before turning her back."
Výhody: "The crew was very nice and warm"
Nevýhody: "The entertainment was poor and not visible from everywhere (understandable from an old plane)"