Qatar airways Customer service was terrible especially in Baghdad office! They were very unprofessional, helpless and very rude!
Výhody: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Nevýhody: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Výhody: "Very pleasant and comfortable flight."
Výhody: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Nevýhody: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "The crew was amazing and delightful"
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "Flight was uneventful, left on time. Chocolate cake was delicious."
Nevýhody: "I would have liked rear and forward camera live feed to show actual flight"
Nevýhody: "WC size (too small) and location ( way too close to flight staff and food section)"
Nevýhody: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Výhody: "The service was super and the food was delicious even the seats are very comfortable"
Nevýhody: "Everything was super"
Výhody: "The other two seats in my row were not occupied"
Nevýhody: "The excessive and second security checking at Doha"
Výhody: "The service of the cabin was great!"
Nevýhody: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Výhody: "Last row seats are never optimal but tha flight attendants were above par!!!"
Nevýhody: "Wonderful people! Cannot day enough about the difference that makes."
Výhody: "Staff was excellent"
Výhody: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Nevýhody: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Výhody: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Nevýhody: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Výhody: "Entertainment is very good"
Nevýhody: "boarding hall was very small, food was below average for Qatar Airways"
Výhody: "I liked their customer service, food, and the flight attendants were friendly. They have a very nice shopping mall at Hamad International Airport in Doha, Qatar."
Nevýhody: "They have less space to move your feet and after a while your left knee begins to hurt because you have been sitting in the plane for a long time. Whenever I asked to get a drink of water or soft drinks, it took the flight attendant 10-15 minutes to arrive with my drink. I understand she was occupied with other duties, but she should have made me her priority."
Výhody: "I appreciated the friendly and always service minded staff. The plane was clean and I enjoyed good leg room. I was happy with the menus and the film selection was entertaining and current. All over a great experience and I would not hesitate to choose Qatar again."
Výhody: "The overall experience"
Výhody: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Nevýhody: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Výhody: "Good movies, Comfortable seats"
Nevýhody: "Food could be better."
Výhody: "Helpful and friendly crew"
Nevýhody: "Same as kochi to Doha flight"
Nevýhody: "Organization of the boarding"
Výhody: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Nevýhody: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Výhody: "Crew was very accommodating."
Nevýhody: "Nothing to report."
Výhody: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Nevýhody: "South Indian food may. Made available"
Výhody: "The aircraft was new, the flight was empty and the flight attendants were extremely attentive! It was great. Wish I had the same experience on the previous flight."
Nevýhody: "The food ,however, was disappointing again."
Výhody: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Nevýhody: "seat was not much comfortable"
Výhody: "Comfort of the seat/bed"
Nevýhody: "The entertainment did not include any music (classical or otherwise)."
Výhody: "Courteous, helpful and professional crew members."
Nevýhody: "No internet service on long international flight. Boarding process for business class could be better."
Výhody: "Stuardess verry nice, exceptional"
Výhody: "No flight No refund"
Výhody: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Nevýhody: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Výhody: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Nevýhody: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Výhody: "Qatar is quite possibly the best airline in the world, especially on its long haul flights. It is heads above the other two major Persian Gulf airlines. All the employees with whom I dealt were excellent and customer-oriented. The planes between Doha and London were new, had more space than older planes and had an excellent selection of movies and TV shows. I ordered special meals on all the flights, and I was very satisfied. I have been a fan of Qatar Airways since I flew it to Australia in 2011. It continues to do a superb job, even in Economy."
Nevýhody: "Not being on time from Doha to chicago, it was an hour late departure."
Výhody: "On time departure, friendly crew. Comfortable seats for economy class, plenty of entertainment options. A pleasant experience"
Nevýhody: "The food was okay. The hot wrap/calzone served first was not very tasteful. The breakfast/brunch was better. Not much to dislike overall."
Výhody: "Stewardesses were more helpful on this flight than we had experienced on the previous flights. However their resources were limited. landed safely."
Nevýhody: "Food on the four different flights (from DFW to Doha on to Cape Town and then from Johannesburg to Doha on to DWF) was not good at all. Timing of meals, food all below expected. One flight attendant trying to serve both meal and drink to each person took a lot of time. Snacks offerings were almost non-existent. Those of us traveling on three connecting flights with no time to purchase food nor water had a rough time of it. Would not fly Qatar nor connect in Doha again unless absolutely necessary."
Výhody: "Great flight - and definitely the best airline food we've had in a while"
Nevýhody: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Výhody: "The food was amazing and so were the staff, would definitely fly Qatar again and recommend it to others!"
Nevýhody: "The layover is very short, my first flight from LAX to Doha was 40 mins late so I barely made last call from Doha to Dubai and my bags didn't make it. I did however have my luggage delivered the next day to where I was staying in Al Ain for free so that was great!"
Výhody: "Schedule of flight"
Nevýhody: "Space between seats were smaller"
Poor air circulation, no one truly enforcing mask usage, one bathroom not working and no WiFi in a cross-country trip. First class fare not worth it at all.
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
Výhody: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Výhody: "Everything was amazing"
Nevýhody: "Nothing really."
Nevýhody: "Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!"
Výhody: "Great crew members. Very friendly and helpful."
Výhody: "Crew attentive and helpful"
Výhody: "The access to the full library of entertainment & internet access included with the flight ."
Nevýhody: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Výhody: "Everything! Thank you"
Nevýhody: "Nothing. Thanks"
Výhody: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Nevýhody: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Výhody: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Nevýhody: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Výhody: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Nevýhody: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Nevýhody: "Everything was excellent."
Nevýhody: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Výhody: "Overall service was great."
Nevýhody: "Flight was delayed 5 hours."
Výhody: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Výhody: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Nevýhody: "Nothing, the flight was a rare perfect 10/10"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Delta always tries to do the very best. There were no issues with Delta."
Nevýhody: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Výhody: "Fast boarding and complimentary snacks."
Nevýhody: "I was seated next to a very large woman who came over the arm rest onto my seat."
Nevýhody: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Výhody: "Customer service was great"
Nevýhody: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Výhody: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Nevýhody: "Multiple delays in Atlanta"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Friendly staff.."
Výhody: "Excellent service, God flight"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Nothing I can think"
Nevýhody: "The seats selection"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The flight got us from Anchorage to Atlanta on time."
Nevýhody: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Výhody: "The flight left on time and landed earlier than anticipated"
Nevýhody: "The seats were narrow and very upright"
Nevýhody: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Výhody: "Flight was very comfortable and had a lot of space to move around"
Nevýhody: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Nevýhody: "Boarding was a mess"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Nevýhody: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Výhody: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Nevýhody: "Dealing with West Jet to refund a mistake on the ticket purchase."
Nevýhody: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Výhody: "Nice smooth, quick flight"
New 737 and seats too confining
Nevýhody: "Nothing. Flight was amazing"
Nevýhody: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "Usual faultless KLM experience"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Nevýhody: "I congratulate the KLM crew!"
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Výhody: "Just as I expected. And I made my last connection easily."
Nevýhody: "Travelled business class and was ace experience"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "Crew were great"
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Nevýhody: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Výhody: "The service"
Nevýhody: "The seats"
Výhody: "Crew was awesome"
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Výhody: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nevýhody: "No complaints about anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Nevýhody: "Flight was cancelled."
Výhody: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nevýhody: "Cramped seating."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Výhody: "The staff was extremely pleasant. Food was good!"
Nevýhody: "Have no complaints"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Nevýhody: "magazines very dog eared and some badly torn"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Flight was efficient enough and staff were friendly."
Nevýhody: "It was delayed quite a bit and more on-time updates would have been appeciated."
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Výhody: "leg room economy compared to KLM"
Nevýhody: "full flight, no upgrade possible"
Výhody: "Special treat for King's Day Friendly crew"
Nevýhody: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Výhody: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Nevýhody: "Cabin noise and air conditioning too cold, didn't sleep well"
Nevýhody: "I slept didn't have snack offered and no entertainment"
Nevýhody: "seats on Jet air flight are very uncomfortable"
Výhody: "The flight crew were kind, polite, and attentive."
Nevýhody: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Výhody: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Nevýhody: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
Delayed over 6 hours for a mechanical issue. They had to fly mechanics in to fix the problem because there are none in Aspen. I feel like we should all get half off when this happens. Ridiculous.
I need to go back to waterloo this week
Nevýhody: "Flight was 2 hours late. Missed my connection."
Výhody: "Flight was not over crowded, allowing for proper social distancing! That is MUCH appreciated. Crew was wonderful."
Nevýhody: "The couple in front of me got in a physical altercation as well as the couple seated behind me. Both situations caused much discomfort and could have been defused faster by flight crew"
Výhody: "Love the seat. Left side best going to Jackson hole"
Nevýhody: "Bigger snack"
Výhody: "The gate crew handled the delay as best they could."
Nevýhody: "Seems that a crew timing out could be better anticipated."
Výhody: "this flight was canceled!"
Výhody: "You got us there safely."
Nevýhody: "Not sure who is at fault for running out of de-ice solution, but keeping us sitting on the tarmac without air ventilation for almost 3 hours... with only an apology and a last minute glass of water? that was terrible customer service."
Nevýhody: "on a 5+ hour flight, that was diverted back to the originating airport due to a passenger who had extreme DTs from excessive drinking the night before, and made the flight return, American offered NO compensation AND the aircraft was so old, there were NO back seat monitors NOR any means to charge our electrical devices!!!"
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "the seat space just to tight not any leg room on long flight"
Výhody: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Nevýhody: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "Nice crew, plane clean."
Výhody: "Once we were finally on the plane everything felt comfortable and looked newish."
Nevýhody: "DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO! The flight was delayed by 7 hours. We were told different stories Time and Time again by the ground crew. Either the plane was on the way or it was turning back, or it had landed or was perpetually 20 mins from landing. At one point, they did slip and admit that they actually had no way of actually tracking the plane, so everything they told us had been wild guesses about what had actually been happening! When some passengers asked to speak with a manager, we were told that the manager was not accepting calls at that time. After hours and hour and hours of delays and lies, they finally found a plane, but we still had to wait an hour for a crew as the original crew was now over their time limit. Once we were airborne, the flight was smooth and the newly cobbled together crew was nice. Zero mention or promise of reparations for the massive delay. AGAIN, DO NOT FLY AVIANCA IF YOU HAVE ANYWHERE YOU ACTUALLY WANT TO GO!"
Výhody: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"
Výhody: "See above"
Nevýhody: "See above"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Nevýhody: "Late departure. Sat on tarmac for 20 minutes"
Výhody: "The airplane is new"
Nevýhody: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Nevýhody: "The crew was rude."
Výhody: "We were delayed an missed our connection in London. American Airlines employees met us when we deplaned and gave us our new tickets to our next connection to FRA. This has never happened. This was excellent"
Nevýhody: "The delay bur I guess it could not be helped. The flight was safe and we got to London with less than 3 hours delay"
Nevýhody: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
Výhody: "I like the service, how they were polite to me, and made me feel welcome."
Nevýhody: "Flight delayed"
Výhody: "The crew was nice and helpful."
Nevýhody: "It was 3 hours delayed and we ended up with an aircraft that was in the hanger. The economy seats were really tight, more suitable for a 2-3 hour domestic flight, not for a transoceanic 7 hour flight. I paid $81 for my seat since AA did not let me choose my seat. $81 for a seat that was really uncomfortable and with very limited leg room. I felt ripped off. There were common screens as entertainment instead of individual ones, very obsolete. This will be the last AA flight I will take."
Výhody: "Staff was fantastic. I was travelling with my 83 yr old mother and the counter staff couldn't have been more helpful. Very compassionate which was much appreciated. Really made a tough job much easier. I wish I had thought to get all their names. They made the trip...though others throughout the trip were just fantastic--including especially the wheelchair attendants."
Nevýhody: "Seats are too small!!!"
Výhody: "Baggage drop agent in Oakland excellent Great A319 w power outlets Thanks"
Výhody: "Wifi available. Big plus!"
Výhody: "Would I like everything"
Nevýhody: "I like everything"
Výhody: "The crew on the flight were nice and helpful. Even though it was a short flight"
Výhody: "Except for comments under what I didn't like. AA experience was O.K."
Nevýhody: "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
Výhody: "Good pilot communications. On time departure and arrival."
Nevýhody: "Very cramped quarters. Broken seat. Out of control heating system. Rude staff An hour wait for baggage."
Nevýhody: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
Výhody: "Crew friendly"
Nevýhody: "Had to pay for bags No snacks No entertainment system"
Výhody: "Staff and customer service were great"
Výhody: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Nevýhody: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Nevýhody: "Excellent every one make the trip a very pleasant experience ..thank U and pilots amazing ."
Výhody: "Comfortable seats"
Nevýhody: "Lack of entertainment and no free WiFi. Also food choice was not the greatest"
Nevýhody: "The people were rude, the food was mediocre."
Výhody: "My seats remained next to each other."
Nevýhody: "Delayed with no proper notice. Flight took an extra 5hrs to arrive destination."
Nevýhody: "Boarding was a mess. Gate change at last minute. Then the PA wasn't working in one spot but worked in another and instead the gate agent chose to yell, not very loudly mind you, what group was next. Many missed their queue to board."
Nevýhody: "All 3 of my flights were delayed due to mechanical issues. GET IT TOGETHER"