Nevýhody: "Seats were a little dirty especially for the COVID-19 going around."
Výhody: "Boarding process need to be improved. Seat assignment is horrible"
Výhody: "Comfortable seats, nice staff, clean facilities"
Výhody: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Nevýhody: "Nothing much"
Nevýhody: "WiFi didn’t work at all."
Výhody: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Výhody: "Boarding and crew were professional and courteous."
Nevýhody: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
Výhody: "Seat was great, complimentary snacks and alcoholic beverage"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Výhody: "Arrived on time"
Výhody: "Full flight, nightmare. No comfort at all. Never again."
Nevýhody: "Comfort on board."
Výhody: "The food and the treatment"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "No drinks or snacks"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "The seat back screens."
Nevýhody: "Completely full flight. Rough landing."
Výhody: "I loved flying delta comfort. I’m going to do it more often."
Výhody: "Smooth. Fast boarding"
Výhody: "Everyone is working the gate and on the plane were amazing!"
Výhody: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Výhody: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
Nevýhody: "Both Virgin plans needed a deep cleaning."
Výhody: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Nevýhody: "No Gluten free option"
Výhody: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
Nevýhody: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
Nevýhody: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Výhody: "Every thing good"
Výhody: "The in flight movie and fast boarding"
Nevýhody: "Couldn't get a receipt for baggage fee"
Výhody: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Nevýhody: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Výhody: "Crew was very nice. Flight was smooth. Boarding process was good. On time."
Nevýhody: "Plane was old. Not that comfortable. No entertainment on flight. Unable to connect to wifi. Snack options were not that good."
Nevýhody: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Nevýhody: "I paid for an upgraded seat and it was still very cramped"
Nevýhody: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
Výhody: "Delta is always running behind."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
Výhody: "Enjoy able"
Nevýhody: "My bag was damaged when I arrived at Orlando."
Výhody: "Short comfortable flight.. good entertainment to choose from."
Nevýhody: "Everything was good with this flight.."
Výhody: "Crew was nice"
Nevýhody: "Always a delay with Delta"
Výhody: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Nevýhody: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Výhody: "Friendly staff"
Nevýhody: "Confusing and chaotic boarding procedure"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The plane condition."
Nevýhody: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "The aircraft"
Nevýhody: "No overbooking next time!"
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Výhody: "Just as I expected. And I made my last connection easily."
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Výhody: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nevýhody: "tough to sit on a plane for 9.5 hours"
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Výhody: "Comfort was better than on the previous Dash-8. Food was OK."
Nevýhody: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nevýhody: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Výhody: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nevýhody: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Výhody: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nevýhody: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Výhody: "Comfort economy well worth the extra."
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "Easy airport business"
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Výhody: "Night flight so no entertainment allowed sleeping"
Nevýhody: "Kosher food could be improved"
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Výhody: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Nevýhody: "55 minute delay was not welcome."
Nevýhody: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Nevýhody: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Výhody: "Good food, good entertainment system, comfortable seating."
Nevýhody: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Nevýhody: "Depart on time"
Výhody: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Crew and food."
Nevýhody: "Entertainment was ok."
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Pleasant crew"
Nevýhody: "No complaints"
Výhody: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Nevýhody: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
Výhody: "Everything except boarding"
Nevýhody: "Boarding process was incredibly disorganized"
Nevýhody: "It didn't happen"
Výhody: "Crew and entertainment options"
Nevýhody: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
Výhody: "Nice crew, good entertainment, efficient flight"
Nevýhody: "Did not have my gluten free meal available, even thought it was requested with my ticket and confirmed. Made for a very hungry flight."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel."
Výhody: "Good service.good movies.Good food."
Výhody: "Excellent, travel only with LH"
Nevýhody: "The plane was a very noisy on take off."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Very good experience. Good movies."
Nevýhody: "The LH reward program is not very user friendly."
Výhody: "on time great food extra legroom seat"
Nevýhody: "movies sucked"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Nevýhody: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Výhody: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Nevýhody: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Everything was efficient and the somewhat long flight was easy because of food and entertainment. (Saw a really good Japanese film with subtitles)"
Nevýhody: "Incorrect gate given for this flight, connecting flight was a little late. Everything was fairly quickly corrected."
Výhody: "Attitude, attitude, attitude...when it's positive and customer friendly it shines...this depicts my experience on all of my Lufthansa flights concerning the cabin crew(s). Smiling faces genuinely concerned about the passenger experience aboard the aircraft. In contrast, on a previous International flight via a US based carrier...there too was lots of cabin crew attitude...but not the pleasant type."
Výhody: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."
Výhody: "nice airline clean"
Nevýhody: "is really nice I will flay with them they are ok"
Nevýhody: "They lost our luggage and we can't reach anyone who can help us find it. The customer service people are very unhelpful"
Výhody: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Nevýhody: "Nothing. All was great."
Nevýhody: "I didn't like being taken for a bus ride and then standing outside in the open for 10 minutes before take off to Madrid and again today being brought to Terminal 1 to have to walk long distances to get to the passport control."
Výhody: "The entertainment was great."
Nevýhody: "It was hard coming home since we can't bring any food with meat on the international flight coming back to the USA. Or at least the food I brought, a sandwich was not allowed because of customs. I can't eat the food that was offered. I'm glutten intolerant and dairy involerant. Not sure there's a whole lot to do about it besides buy prepackaged food that don't have meat, vegtabjes or fruit. Protien bars may have worked. We brought two bottles of water each from the terminal. I could have used more, even with the drink service. The flight attendants we're having thier own personal conversation while passing out food and ran by when it came to the final trash clean up. When I got up to use the facilities I tried throwing my trash away but was ignored by a crew member while she was resting."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "Very professional crew, super tight seats and not much room under seat, so very cramped for 8.5 hour flight"
Nevýhody: "I was at the airport 4 hours early- no connections. They still managed to lose my bag. I don’t live near an airport. It added 2 hours to a long trip to wait for it, then wait with others to fill out papers when it didn’t show up."
Výhody: "Quick, short"
Nevýhody: "Left late"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "Had to cancel. Impossible to workout fair flight change for outgoing flight only - caused cancellation and repurchase return leg for no reason but greed, as Aer Lingus did not impose this. After multiple long waiting periods on the phone to work this out no one ever picked up. We will never book through Kayak/JustFly again."
Výhody: "I got home safely. Got some food long flight."
Nevýhody: "Gate announcer called for priority board and section beyond. Before adequately completed called for next section of rows to board. Those rude people crammed into the incomplete boarding line previously announced. Yes, we have assigned seats but overhead luggage often ends up way forward of rearward owners leaving forward passengers no place for convenient overhead storage. The cabin wait staff is ill trained for customer service. They seemed to only have requirements to check off on a list. We will likely make every attempt to not fly your airlines again."
Výhody: "On time and friendly"
Výhody: "Flight was incredibly smooth and on time."
Nevýhody: "I had selected an emergency aisle seat because additional legroom was offered in those seats, however, the seat was so narrow I couldn't sit there. Moved to a regular seat instead. Food was really mediocre compared to food I've had on other airlines."
Nevýhody: "At checkin the crew at Aer Lingus claimed that they could not issue a Gate pass, which is offered by all other airlines at SFO."
Výhody: "Flew business class for the first time with Aer Lingus. The crew are friendly and helpful. The food on board was top quality."
Nevýhody: "The lie flat seats in business class are not very comfortable. Especially in the straight up position. The entertainment system is pretty bad and the choice of movies, tv etc is very poor. The complimentary WiFi only worked occasionally. Can not understand how Aer Lingus claim to be a 4* airline."
Výhody: "Wheelchair assistance was very good"
Nevýhody: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Nevýhody: "AER LINGUS complimentary water not offered . seats small padding marginal.food offerings compared to other air lines LOW QUALITY"
Výhody: "Even if Aer LIngus is considered a low cost, I felt it was everything but that. The plane looked new, the board computers were modern and had the latest movies, there were charging docks for phones and even internet. We got to Orlando 30 minutes ahead of schedule, which was great!"
Výhody: "The seat was comfortable on the newer plane and the in flight entertainment was excellent."
Nevýhody: "The airline features an upgrade yourself bid option that starts at a minimum bid. We went above this and got rejected, only to find there were still open seats. They tried to then upsell is at 4x the cost which makes the entire thing seem terribly dishonest. After calling customer service, they hung up on me. It’s clearly a scam to extract more pricing data from customers."
Výhody: "Pilot told us the flight plan"
Výhody: "Flight was on time."
Nevýhody: "Terminals were too far apart. Long walk to get to security. Too many repetitive checkpoints."
Výhody: "Average flight"
Nevýhody: "Not enough legroom I felt like a sardine"
Výhody: "Food was definitely improved!"
Výhody: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Nevýhody: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Výhody: "Overall good flight. Everyone was nice. Flight attendants were attentive. Plane was nice, clean, comfortable."
Nevýhody: "I had to pay for my wine. Usually my drinks have been free on trans Atlantic flights. Also movies were very limited, not a great selection."
Výhody: "Flight arrived on time."
Nevýhody: "Check in line was very long--took over an hour. Entertainment screen did not function real well."
Výhody: "Staff quite friendly Nice plane. Had 3 seat to myself"
Nevýhody: "Once again I had no choice of meal as my seat was at the last row"
Výhody: "I liked that we got dinner and breakfast included and that food was actually tasty."
Výhody: "The on-screen entertainment as good and easy and free. It was great to get two hot meal services on such a long flight. Cabin was very clean. Captain was quite cordial and informative."
Nevýhody: "On an almost 11 hour flight, we got very thirsty so an additional beverage service would have been nice. I must say that I was a bit taken aback by the fact that they get their crew to sell merchandise during the flight from their on-board catalog."
Výhody: "No one was assigned the seat next to me so I got to slide over from my leg limited seat."
Nevýhody: "Sound quality on movies was terrible. My suitcase made it with me but my golf clubs did not. Still waiting on word about clibs"
Výhody: "The individual seat provided me with privacy and a window seat, as well as the comfort of being able to lay down flat. And the chair had a massage option!"
Nevýhody: "The buttons to change seat alignment are too sensitive. Several times during the flight I just grazed my arms on the panel and my seat alignment moved."
Výhody: "Flight attendant was delightful."
Výhody: "The flight was on time, the crew was very friendly and helpful. However, two members of our party (of five) lost their bags. It has been 5 days since our flight and while I am happy to say the bags have been "found", they still have not been returned to us. If all goes well, we should have the bags later today, but it's tough sledding to go for 6 days without any of your things."
Výhody: "Everything was basic. I got an old plane so everything wasn't up to date"
Nevýhody: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Výhody: "Everything was great !"
Nevýhody: "Seats to small and no leg room, inconsiderate passengers in front of us caused even more seat discomfort ."
Výhody: "Nice entertainment system on seat backs with USB charger on the Dublin-Newark leg."
Nevýhody: "Aer Lingus partners with UNITED for the Newark-Orlando leg. Flight was overbooked by 20 people and another 20 were on standby. My luggage didn't travel with me so it didn't arrive in Orlando when I did. I was fortunate that it made the next flight so I only had to wait an hour. Some fellow Irish passengers weren't so lucky."
Nevýhody: "Food wasn't very enjoyable. Breakfast was very disappointing."
Výhody: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Výhody: "My flight was cancelled, after that I had to find out what I would have to do next! Horrible! Nobody knew what would come next! In Heathrow, the staff in the morning has the worst attitude ever when I was getting my Voucher for breakfast."
Nevýhody: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
Výhody: "Preferential seating, though I had to pay for it."
Nevýhody: "Having to pay for a cup of tea."
Výhody: "The crew was friendly."
Nevýhody: "After the main meal there was a four hour gap before any refreshments were offered, just an hour before landing. For an 8 1/2 hour trip, water should. E offered every two hours!!"
Výhody: "Crew was super friendly and accommodating."
Nevýhody: "There were no vegetarian options for meals."
Výhody: "Due to the long flight we flew Business Class to Dublin. I think the service and amenities are the finest of any flight that I've had foreign or domestic. I wasn't that familiar with Aer LIngus before this flight but will definitely use them again."
Výhody: "Crew Comfort a bit better as I was in exit seat alone"
Nevýhody: "Video system still lousy"
Výhody: "Was fine , short flight"
Výhody: "Decent food and movie choices"
Nevýhody: "Need more beverages. To fly for so many hours and only get offered coffee/tea twice and get a 4 ounce container of water is dehydration or worse a blood clot waiting to happen. I have been offered beverages more frequently on other transatlantic flights. Had I known I would have brought my own water bottle, will do so in the future."
Výhody: "Friendly and helpful"
Nevýhody: "More leg room"
Nevýhody: "I could not check in online and BA is not available on the kiosk in the airport."
Výhody: "The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers."
Nevýhody: "Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Výhody: "The overall experience was great! I was extremely satisfied. I thought the crew was very kind and the extra touch of bringing ice cream to everyone as a treat was perfect for our family that had to restless little boys."
Nevýhody: "I did find it strange that the only brought the drink cart around once during the 9 & 1/2 hour flight. It was a cost savings approach more than anything. For the crew, I am sure it was also a time savings approach. When going to find another drink, it was clear supplies were also thinning out."
Výhody: "The crew was great."
Nevýhody: "Seet could be more comfortable."
Nevýhody: "More legroom."
Nevýhody: "No online check in, incredibly inconvenient. If is have known would have booked another carrier."
Výhody: "crew was nice"
Nevýhody: "no air vent in my row. no complimentary food and drinks"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "Seat comfortable, Crew was great."
Nevýhody: "The guy in front of me pushed his seat back and the space was reduced dramatically, even for lunch. Screen was not so good, but pprobably enough"
Výhody: "The crew was friendly and the food was good."
Nevýhody: "Being on a plane for 9 hours in those small seats with no leg room is not pleasant, but I don't guess that will ever change. Also, no music to listen to other than United Kingdom bands I never heard of...I tried some... not my thing. Would like to have had some classic rock options, British or otherwise."
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Nevýhody: "The plan from Philadelphia to Amsterdam didn't have the normal TV screens in the seats ahead of the passengers, which meant we all had one show to watch. :("
Výhody: "Food !!the services"
Nevýhody: "The seats not very good and the tv screen"
Výhody: "The crew was outstanding."
Výhody: "Great service, good / plentiful food, lots of entertainment options."
Nevýhody: "No outlet / USB to plug in my phone or computer."
Výhody: "Loved everything about this flight great complimentary food options"
Nevýhody: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Nevýhody: "In flight service needs to be improved"
Výhody: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Výhody: "Entertainment options were good."
Nevýhody: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Výhody: "staff friendly."
Nevýhody: "seat broken, screen broken. When fixed the choice of movies was very limited. In seat power not working, so couldn't work after battery exhausted. Flight attendants were all friendly but didn't respond to call button or other requests."
Výhody: "The crew were great."
Nevýhody: "Did not like that you have to pay for water or soft drinks"
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "To pay for WATER!!!!!"
Výhody: "The captain kept us aware of the delay and the reasons for the delay."
Nevýhody: "No free food or drink other than water."
Výhody: "On time"
Nevýhody: "Not a thing"
Nevýhody: "The union bull"
Výhody: "boarding and timing"
Nevýhody: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Nevýhody: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Výhody: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Nevýhody: "There was nothing I did not like."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Výhody: "The in-flight service was great!"
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Výhody: "Got there in one piece."
Výhody: "Great experience"
Nevýhody: "Took 1 1/2 hour to check in at counter. Agent spoke minimal english and directed Czech in one line and all others in another line. even when that line was only 2 or 3 persons and someone walked up only waited 5 minutes our line hardly moved. The agent did not care or understood that a lot of people may miss the flight. We arrived 2.5 hours early and barely made the flight."
Výhody: "The flight was quick but comfortable. The breakfast of a croissant with ham was actually quite good. The crew was nice and attentive."
Nevýhody: "No complaints."
Nevýhody: "Three hour delay put me in Orlando really late (and I had two hour drive home)."