More healthy food options.
Nevýhody: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Nevýhody: "More storage space in business"
Nevýhody: "The aircraft was very cold and chilly."
Výhody: "Friendly staff. Both two meals were awesome."
Nevýhody: "Already done."
Výhody: "Very cramped seats"
Výhody: "crew handled the tough crowd well, but were not extremely hospitable"
Nevýhody: "food was disgusting"
Výhody: "Great seats and efficient service all round."
Nevýhody: "Flight way too cold"
Výhody: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Nevýhody: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Nevýhody: "Satisfied service friendly staff overall satisfied."
Výhody: "Crew amazing. Seat super comfortable"
Výhody: "Cabin crew knew how to work."
Nevýhody: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
Výhody: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Nevýhody: "Excellent flight service no"
Výhody: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Nevýhody: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Výhody: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Nevýhody: "Economy is still tightly packed with limited leg room considering the distance traveled."
Výhody: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Výhody: "Great service."
Nevýhody: "Disinfectant smell."
Výhody: "Boarding was good and the flight time was shorter than expected."
Nevýhody: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Nevýhody: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Výhody: "Great entertainment system for a short haul fl flight"
Nevýhody: "Terrible food"
Výhody: "The staff were so friendly and helpful."
Výhody: "The seat is good. Entertainment is good."
Nevýhody: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Výhody: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Nevýhody: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Výhody: "wide seats. great service. on time."
Nevýhody: "food was not as good as one would expect."
Nevýhody: "Food wasn't the greatest but it was adequate considering shirt trip"
Výhody: "Excellent crew services"
Nevýhody: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Nevýhody: "Stewardesses were a bit rude"
Výhody: "Boarding ok, timely departure. Food very good for plane food."
Nevýhody: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Nevýhody: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Výhody: "Love the service at Singapore Air. Very attentive and accommodating."
Nevýhody: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Výhody: "Crew, plane, punctuality"
Výhody: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Nevýhody: "Nothing negative to report"
Výhody: "Safety, Friendlyness, Seats, Entertainment"
Výhody: "Great service and very friendly staff."
Výhody: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Nevýhody: "The food is average taste... a bit salty :("
Výhody: "The service in coach was very impressive! The flight attendants could not be more attentive! I can only imagine how it would be in business or first class."
Výhody: "They whole process was just too tiring, especially when passengers were expected to lug around all their packed bags, instead of the airline catering to hold the luggage in the airport holding area"
Výhody: "Very nice crew."
Nevýhody: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Výhody: "Friendliness of crew"
Výhody: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Nevýhody: "Extremely cramped flight in regular Economy."
Výhody: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Výhody: "Leg room in economy is good, even for tall people. Food was actually quite good."
Nevýhody: "Two of our family's seats would not recline, although they were not near an exit row."
Výhody: "Attentive Staff - Fabulous"
Nevýhody: "old facilities"
Výhody: "It's good that they have vegeterian options"
Nevýhody: "Indian food was stale"
Výhody: "I like your new entertainment devices and big screen"
Nevýhody: "the number of movies is a little bit less. the category of videos is not clear."
Výhody: "Good service as usual."
Nevýhody: "Snacks, and drinks"
Výhody: "Social distanced seating"
Výhody: "Crew was great, flight in general was okay"
Nevýhody: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Výhody: "Crew was absolutely amazing!"
Nevýhody: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Výhody: "The movies were good on the plane."
Nevýhody: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "They could improve the boarding process."
Výhody: "Seats were comfy movie was great"
Výhody: "Lots of in flightentertainment options"
Nevýhody: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Výhody: "That we landed an hour early."
Nevýhody: "That the seats were so cramped."
Výhody: "The plane had more leg room and felt less confined because of higher ceilings."
Nevýhody: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Výhody: "Excellent support from all the Delta associaties"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Good flight attendants.."
Výhody: "Inflight Service is great"
Výhody: "Good service. And good features. Enough space in seats in first class."
Výhody: "My upgrade was fabulous!"
Výhody: "Flying first class and the attendants were wonderful"
Výhody: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Nevýhody: "That I was going to be charged $125 for oversized luggage unti"
Výhody: "Nice equipment for the ride and pleasant staff"
Nevýhody: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Nevýhody: "Delayed so I was not home until middle of the night."
Nevýhody: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Nevýhody: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Výhody: "i liked the aircraft and the fact that you could watch movies on your phone!"
Nevýhody: "you couldn't hear the staff when they started boarding the plane"
Výhody: "Smooth, quick and comfortable flight."
Výhody: "got to change my seat and have a spacious exit row"
Nevýhody: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Výhody: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Nevýhody: "I would have liked more of a music and movie selection."
Výhody: "Good food and movies. Comfy seating with plenty of room."
Výhody: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Výhody: "Cabin crew was very polite helpful and friendly."
Nevýhody: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Nevýhody: "Never made it on this flight and in the end my luggage was lost."
Výhody: "Crew was very good and nice on the flight"
Nevýhody: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Výhody: "Flight was smooth and flight attendants were nice."
Nevýhody: "Well delta over sells their flights every time and have to buy people out of their seats. This would be fine if it didn't mean that your seats have to be changed last minute and without your knowledge. I choose a window on purpose because I am claustrophobic. I did not pay for upgrade because I was able to select a seat that was a window...had I known it could change I would have. Zero communication just surprise you have a. Ew seat."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Very new plane arrived on time no problems"
Nevýhody: "Nothing everything was great"
Nevýhody: "Missed connection"
Výhody: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Výhody: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Nevýhody: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Výhody: "Clean plane, good service. on time departure, early arrival."
Nevýhody: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Nevýhody: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Výhody: "What they offer is OK."
Nevýhody: "No leg room, seats vastly too narrow"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Final leg of our long journey was from ORD to AUS and it was good
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "flight delays altered all my further plans"
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Nevýhody: "I will never fly Lufthansa again anywhere"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Both airports totally understaffed. Awful experience.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Excellent crew, good food & movie selection."
Nevýhody: "The plane is so old..,"
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Výhody: "Nice attention and good food. Plane and seats are confortable"
Výhody: "The flight crew was so friendly and the food was really good."
Výhody: "Food provided, staff kind"
Nevýhody: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "Flying with KLM is a pleasure"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "The flight was great."
Výhody: "Got to Amsterdam on time and everything was great including the staff"
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Comfort economy well worth the extra."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "On time."
Nevýhody: "No negative"
Výhody: "Easy airport business"
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Nevýhody: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Friendly and helpful"
Nevýhody: "More leg room"
Nevýhody: "I could not check in online and BA is not available on the kiosk in the airport."
Výhody: "Smooth landing"
Nevýhody: "It was a bit warm"
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Výhody: "Crew and flight were fine"
Nevýhody: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Výhody: "crew was nice"
Nevýhody: "no air vent in my row. no complimentary food and drinks"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "Staff very pleasant"
Nevýhody: "Old 747 poor video poor seats old toilets full of dust these plans need to be retired"
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "Entertainment selections were good."
Nevýhody: "Screen was not working properly and very hazy, grainy and full of grids."
Výhody: "Food was good, constant attention to hydration from cabin crew. A nice touch with the ice cream."
Nevýhody: "Seat size"
Výhody: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Výhody: "excellent service. Food was good. Flight was packed the the gills."
Výhody: "Everything; crew was accommodating and friendly; food was good; crew offered liquid refreshments throughout the flight; crew demonstrated concern for our comfort."
Nevýhody: "Nothing; everything was excellent"
Výhody: "2 meals and beverages incl wine with great service. Great legroom on the 787."
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "the staff tried to reason with the scary passenger"
Nevýhody: "There was a scary passenger that caused me to have a panic attack because he kept yelling at the flight crew throughout the flight."
Výhody: "Nice clean new plane. Courteous cabin personnel"
Nevýhody: "Gluten Free meals that I ordered were not available, which is a major problem! Boarding took extra long as Crew wasn't ready yet, flight was an hour late in arriving, making it an exhausting 11.5 hr ordeal. Main issue: raging male passenger who screamed at Crew and other passengers for several hours and in effect held us in fear as very young and entirely female crew had trouble diffusing his anger. Seriously thought we were going to have to make a stop to get this guy removed from the plane. What was he so aggressive about? Not having a cradle for his baby. There were many other passengers w infants and he accosted the crew and the couple that did have the bassinet aggressively over and over again. Horrible."
Nevýhody: "I missed my flight from Barcelona and when talking with BA customer support they were extremely unhelpful in helping me find a return flight to get home to America. In the end I was offered almost no help and had to buy a brand new flight via American. I loved my flight TO London on BA, it was fantastic but the return experience was a nightmare. Can I look into a partial refund on my ticket since I never caught the return flight?"
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Výhody: "The crew was the very best."
Nevýhody: "No complaints"
Nevýhody: "To pay for WATER!!!!!"
Výhody: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Výhody: "They try there best"
Nevýhody: "The union bull......"
Nevýhody: "The union bull"
Výhody: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Nevýhody: "There was nothing I did not like."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Výhody: "This crew on this flight was so courteous and helpful. Loved them!"
Nevýhody: "The boarding process is a bit of a cluster. No lines, just everybody crowding around until their group is called. Seems like it could be better organized."
Výhody: "Just great service, always! Could use a bit more leg room as always but otherwise I've never had any issues with BA!"
Výhody: "The crew was friendly and professional."
Výhody: "The premium economy seating is worth the extra money. The seats were incredibly comfortable."
Nevýhody: "The food was not very good, but it rarely is on long flights."
Výhody: "Got there in one piece."
Výhody: "Great experience"
Výhody: "Love the plane--quiet, roomy, and very smooth."
Nevýhody: "The business class seats wasted so much space by not creating a compartment. I sat rear facing, next to the window, and had no place to really access compartments which could have been next to the seat--instead it just drops off. Moreover, in flight, if you were sleeping and someone wanted to get out of their area, they would literally have to step over your legs. Who in the world designed this? Please ride AA's herring bone business class makeup, and see what a real business class cabin looks like."
Výhody: "The flight was quick but comfortable. The breakfast of a croissant with ham was actually quite good. The crew was nice and attentive."
Nevýhody: "No complaints."
Výhody: "Flight back we upgraded to economy plus. Fantastic value. All BA staff we dealt with on phone, counter and flight were awesome! They all cared."
Nevýhody: "Flight over was in economy. Bulkhead seats. Worst I've ever tried to sit in. To us , it was warm entire flight. This was new 787."
Výhody: "I don't think there is anything more I could ask of an airline."
Nevýhody: "At this point, there was nothing not to like."
Výhody: "service comfort"
Nevýhody: "what times bording"