They were doing some sort of passport control and only had 1 person for all of economy. It took forever and seemed unnecessary since we all had our documents checked when we were at the check in counter.
Food was good entertainment was mediocre flight was delayed about 1.5h
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "All great!"
Nevýhody: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Nevýhody: "Boarding was late and line was very lonf"
Výhody: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Nevýhody: "Free Wifi."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "Need more movies to choose from."
Nevýhody: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Výhody: "They had many snacks and meals. Staff was very friendly."
Nevýhody: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Nevýhody: "Seats are too cramped for an international flight."
Výhody: "Attendants were very pleasant and helpful"
Nevýhody: "The plane was extremely cramped as the seats reclined so far back that it rested on my knees. It was extremely difficult to keep my seat back up which created an uncomfortable angle for my back on a 9 hour flight. The cabin was extremely warm and there was little airflow. The airline also lost our luggage"
Výhody: "The food that I did get was decent There was wine A couple decent movies were available"
Nevýhody: "They were basically out of food almost everytime they got to me. The Arm rest only went half way up They didnt pass out water as much as they usually do"
Výhody: "Was smooth. From take off to landing. Captain kept us informed all the way to our destination."
Nevýhody: "No complaints."
Výhody: "Clean airplane and toilets Many entertainment choice No turbulence"
Nevýhody: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Výhody: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Výhody: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Výhody: "Food was good and staff was nice."
Nevýhody: "Touch screens didn't work very well, poor entertainment selection compared to other airlines, poor sound quality"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Excellent, super-friendly crew, excellent meal"
Výhody: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner."
Nevýhody: "My seat was a little confined when I put my carry-on bag in front of me on the flight to Zurich, but it was roomier when I stowed my carry-on in the overhead compartment on the returtn flight."
Výhody: "No assists"
Nevýhody: "Poor service"
Výhody: "Great Food and very pleasant personnel."
Nevýhody: "Choices of music and movies."
Výhody: "Good food, ice cream and free alcohol"
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Entertainment options were pretty good."
Nevýhody: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Výhody: "2 Long flights. Friendly, efficient crew. Plane was clean. Price was good."
Výhody: "Friendly and professional crew, good movie selection"
Nevýhody: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Výhody: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Výhody: "Great experience. GOod comfortable flight, crew and overall services"
Nevýhody: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Výhody: "Crew was excellent."
Nevýhody: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Výhody: "Comfy seats. Friendly staff. Lots of food and beverage options"
Nevýhody: "The length of the flight. But I don't know how to make it shorter"
Výhody: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Nevýhody: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Výhody: "crew was great. Food was excellent. Bathrooms in good shape."
Nevýhody: "No internet. Very slim choices for entertainment."
Nevýhody: "Not enough leg room"
Výhody: "Crew was very nice"
Nevýhody: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Výhody: "The food and service was wonderful."
Nevýhody: "I was disappointed that there was no plug-ins to charge electronics."
Výhody: "smooth, professional, comfortable"
Výhody: "Seats are roomy"
Nevýhody: "Selection of movies rather poor"
Výhody: "Attentive crew"
Nevýhody: "Long wait for baggage at destination"
Výhody: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Výhody: "Professional. On time. Attentive. Great movies. Overall great."
Výhody: "The Food was Great Peoples was Nice"
Nevýhody: "The plane was cold and we got a cold"
Výhody: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Výhody: "Got to the destination"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Great food and service."
Nevýhody: "My seat did not recline. My movies did not play."
Nevýhody: "Having more than one person at the curtesy desk when half the plain’s luggage was left in Germaine"
Nevýhody: "Space is limited even for a small built person. Too crowded considering long the travel time"
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Výhody: "Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane."
Nevýhody: "It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Nevýhody: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Výhody: "Service was great too"
Nevýhody: "Squished in seat"
Výhody: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Výhody: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Nevýhody: "TSA made me miss my flight i have to wait until 7 am for a new flight"
Výhody: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Nevýhody: "We waited for an hour at the gate for other passengers, to where we missed our connection in Chicago and did not get back to Austin, TX for another 24 hours."
Nevýhody: "United charged me a Bagage fee of 25 dollars and they where not supposed to since it was a international flight. The knowledge of the agent was not very good. Now I will have to write to Lufthansa and hoping they will reemburse me."
Výhody: "Lufthansa is an efficient operation."
Nevýhody: "1. The comfort in economy class was insulting and horrible. I am 6'3", 175lbs and was trapped in one uncompromisingly uncomfortable position for 8+ hours. Torture is a word that comes to mind. If I were a smaller sized person, 5'8" or less, perhaps this may be acceptable, but for anyone over 6'. forget it. You must pay loads extra to be given a respectable seat. I am hopeful that I don't develop a blood clot from this flight. This lack of room is a seriously dangerous situation for many people on long-distance flights. 2. The seat recline feature added further insult to the mix. Once airborne, the lady in the seat in front of me sent her seat into what was left of any personal space or legroom I had. The video screen on the setback in front of me was literally 6" from my face now. Several people who were also of taller size complained, one was so adamant about retaining his space that he fought verbally with the lady in front of him, and eventually a stewardess had to be called. My wife complained on my behalf, and was able to get the lady in front of me to reposition her seat, but eventually, I noticed it somehow found its way back to recline again. I know Lufthansa is not alone with this predicament, but something HAS TO BE DONE to fix this huge problem with air travel. 3. The food on the flight to Germany was way better than the return trip. The meal consisted of mushy carrots, greasy mashed potato-like side, and a piece of OK chicken smothered in 'Murican BBQ sauce. I was insulted. Lufthansa had been better than this in the past. Oh, and the dinner roll was so dry and crumbly, it could have been weeks old. The snack before landing was called pizza, but I wouldn't call it that It was a bunch of tasteless dough, a little bit of tomato like sauce and a smattering of cheese. I wish Lufthansa would stick to what they do best; German-influenced food. Be true to who you are. Most people I know love German food, and I always have looked forward to LH food selections. Not now."
Výhody: "The staff and food were exceptional!"
Výhody: "Pleasant cabin crew."
Nevýhody: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Výhody: "Great service as always"
Nevýhody: "Got a little hot in the cabin"
Výhody: "Our family was able to all sit together, even though we were not able to select our seats."
Nevýhody: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Výhody: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Nevýhody: "The noise and the lack of space in my specific area."
Výhody: "Crew were friendly"
Výhody: "On time"
Nevýhody: "General boarding should be by zones or rows and not first come first serve."
Nevýhody: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle. Not enough room between the rows. Passenger in front of me most picture straight into my face"
Výhody: "The crew and the service was very good."
Nevýhody: "The place I was given was against a wall and I could not recline the seat back fully. The price for one way was the same as a return ticket, so I did not understand why I was "punished" with such choice of a seat."
Výhody: "Munich airport on other hand. We got to the airport several hours in advanced. Everything from getting a boarding pass to checking and weighing in your own bag was electronically. Long lines and majority of the systems were not working. After trying several machines and being directed into 3 different lines I finally was able to check my bag in. I had to leave my other family members who were flying with me as they were in another line. At the machine to check my bag in , a airport worker ran up to my bag and slammed it onto the ground as well as ripped off my luggage tags. My bag was upright on the conveyer belt instead of on its side , but how rude the airport workers are, is rediculous. After I asked why she did that she just began ordering me around to move my bag after I got my bag through the machine I asked to speak to a manager as the airport worker was extremely rude and unprofessional. No one would give me the time of day and the same airport working out her hand in my face saying repeatedly goodbye in German. I've never experienced anything like this in my entire life. Trying to get through security a few travelers on a thin patience level started pushing people in line trying to by pass others it was so very chaotic workers had to go in between. Those travelers were complaining, because disabled travelers had a separate line that was faster. The worst airport experience I've ever had. Once on the plane everyone was pleasant. Crew was very helpful and always willing to assists"
Nevýhody: "There was a child on the plane that was screaming and crying on and off for several hours. The parents didn't do anything to keep the child calm. Before we got to Chicago eveyone had to be seatbelt s before landing and the flight attendant asked eveyone to buckle up. The mother of the baby wouldn't listen and began yelling at flight crew. I think the flight crew did a great job, the passenger and child were very disruptive making the flight at times very uncomfortable. I wouldn't suggest infants or toddlers flying for such long trips. No one wants to listen to a child screaming at the top of their lungs."
Výhody: "Movies / Food"
Nevýhody: "Seat location. Delay time boarding."
Výhody: "The flight was delayed due to air traffic control issues. It didn't make a difference for me but many people missed their connection. However, the crew were all friendly and the Captain was very outgoing and communicative."
Nevýhody: "Late flights are never good."
Výhody: "Boarding is efficient. Flight very smooth."
Nevýhody: "great crew"
Nevýhody: "No complaints"
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Nothing in particular"
Nevýhody: "The shabbiness of the plane. The cramped space. The lack of overhead bin space. In fact, the space above my seat was full of suitcases of the crew. I had to find space somewhere else. If I had not been able to board early, I probably would not have found space."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "While showing wear and tear, the business seats are great - comfortable with nice design"
Výhody: "Excellent airplane, very comfortable."
Nevýhody: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Výhody: "in flight entertainment, bathrooms, and charging capability"
Nevýhody: "Not enough service/availability of water"
Nevýhody: "Flight was late causing us to miss our connection to Las Vegas, NOT HAPPY"
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The movie options where not great."
Nevýhody: "Movie options."
Výhody: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Nevýhody: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Výhody: "Good entertainment options and nice choice of movies and TV. Complimentary drinks are good and service is frequent."
Nevýhody: "Difficulty with Lufthansa's website made it so that I could only complete check in for one person in our party. When we arrived at the airport and they printed boarding passes, the Lufthansa agent re-assigned seats without asking or telling me and gave us all middle seats. Very poor form. Food was either average or bad, depending on what was served. Boarding is unorganized, with people lining up over an hour prior to boarding and almost completely ignoring their boarding groups."
Výhody: "Smooth landing in Chicago."
Nevýhody: "The crew in my section near the rear of the plane was competent, but snippy. None seemed approachable. I contrast them with the Lufthansa crew from Toronto to Munich who were short-handed but so pleasant even though they were overworked due to some crew members not showing up. Lufthansa food is average at best. The central restroom area on the MUC to ORD flight became filthy. Aren't crew members supposed to police that area? Or are passengers supposed to bring rubber gloves to clean it halfway through the flight?"
Výhody: "In some airlines, you experience a different standard from Europe to America, compared to standard from Africa. Luftansa did not compromise quality. The partner maintained the same. The booking from Kayak was excellent . The travel was seamless."
Výhody: "The flight itself was fine."
Nevýhody: "Chaotic boarding process and tarmac delays consumed the already inadequate prospective layover in Chicago."
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Nevýhody: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Nevýhody: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Výhody: "The crew was super friendly, food was great and entertainment on board was a great selection."
Nevýhody: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "good food, drinks, good entertainment options"
Výhody: "Service was good and the crew was courteous and friendly"
Nevýhody: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Výhody: "On time take off"
Nevýhody: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Nevýhody: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Výhody: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Výhody: "Very pleasant staff on the plane and in the airport. Economy Seats are more comfortable than some other airlines. Food is good."
Výhody: "thanks for the trip. all the way was fast and comfortable)"
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "On time boarding in Vienna and lending in Chicago."
Nevýhody: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Nevýhody: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Výhody: "My flight was lovely. I loved the professionalism & politeness of the crew. I also loved the food - I really appreciated the fact that I could order a gluten free vegetarian meal for this flight."
Výhody: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Nevýhody: "Flight attendants were a bit stoic but did their job."
Výhody: "Professional and friendly staff"
Nevýhody: "Outdated interior, media interface"
Nevýhody: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Nevýhody: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Výhody: "Efficient crew, good meals,on time arrival."
Nevýhody: "Took a while to board and could use more updated films-minor details."
Nevýhody: "Nothing to dislike"
Výhody: "Plenty of food and drinks, pleasant crew"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Expertise and effiency of the flight crew."
Výhody: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Nevýhody: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Výhody: "Very nice crew, great entertainment options"
Nevýhody: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Výhody: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Výhody: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Nevýhody: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Výhody: "Staff are pleasant and competent."
Nevýhody: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Nevýhody: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Nevýhody: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Výhody: "Good food and drinks,great movies"
Nevýhody: "Dirty bathroom,needs upgrade too."
Výhody: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Nevýhody: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Výhody: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Nevýhody: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Výhody: "the crew was amazing."
Nevýhody: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Výhody: "Easy travel nice plane."
Nevýhody: "Not enough leg room for long flight."
Výhody: "Flight crew was very nice. Service of drinks was very good. Snack and main meal served too close together."
Nevýhody: "Flight was crowded. Boarding was mediocre & disorganized. I really dislike passengers being allowed to bring suitcases as carry-on luggage. Carry-on means carry on. If you cannot carry your bag by hand for extended time or has rollers, it's not a carry-on. Carry-on is a backpack or small valise not a suitcase with rollers. Boarding of aircraft needs to improve and be expedited."
Výhody: "The flight was on time (actually arrived early). Everything was great, except for the seats and knee space, which was just ok - in line with every other company; that doesn't make it good. The entertainment unit was great, many options plus a charging USB port. Food was good; coffee was bad (instant) - is it that difficult to make good coffee on the plane? Crew was professional and efficient. Happy(ish) overall. Thanks."
Nevýhody: "Nothing. Flight was amazing"
Výhody: "The crew was very kind"
Výhody: "Decent price for economy comfort seat, 4A."
Nevýhody: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Výhody: "Very friendly crew and on time with no problems."
Výhody: "Food, entertainment and crew was exceptionally friendly."
Nevýhody: "Seats not great for such a long flight."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Friendly crew."
Nevýhody: "So many people on a 747!!"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "Flight departed 35 minutes late"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "Good service onboard, good food. On time."
Výhody: "Nice flight, nice crew, and a nice experience."
Výhody: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Nevýhody: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Výhody: "Lovely staff, good food, great movies."
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "My bagage broke"
Nevýhody: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Easy airport business"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Spacious cabins, friendly service"
Výhody: "Seat was broken and did not recline. It was uncomfortable..."
Nevýhody: "USB and power outlet were unable to charge my kindle.... what is the purpose of these if they dont work? Fix them please!"
Výhody: "Crew, food, boarding, entertainment was great."
Nevýhody: "Polish airlines have their issues, but this was perfect."
Výhody: "The crew was great, nice and helpful."
Nevýhody: "The boarding process did not go smoothly."
Nevýhody: "The temperature in row 8 was incredibly warm, it was making us and our little kids quite uncomfortable and made it hard to fall and stay asleep! Interesting enough the back of the plane felt nice and cool."
Nevýhody: "A faster boarding"
Nevýhody: "My entertainment stopped working mid flight. There was someone sitting behind me who was heavier and I was asked not to let my seat back. I was provided no compensation for this discomfort."
Nevýhody: "It should better boarding organization, and my flight was late because LOT was waiting for the passengers from different flights which made me nervous about catching my next flight. How could they keep us inside of airplane with temperature outside of 35 degree C one hour to wait for late passengers"
Nevýhody: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Nevýhody: "Have the plane on time"
Nevýhody: "More communication about flight delays from the airport staff."
Výhody: "Excellent crew, excellent service, great entertainment choices."
Výhody: "The crew was friendly and caring"
Nevýhody: "Better food"
Nevýhody: "So late. Missed next flight. Could have been ok had crew got me off plane quicker like promised."
Výhody: "Plane was half empty so I had plenty of space"
Nevýhody: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Nevýhody: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Výhody: "787 Dreamliner is comfortable and feels more spacious."
Nevýhody: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Boarding was quick and well organized despite the full flight. In fact check-in and security were pleasantly quick in Budapest. The flight time was almost an hour shorter than scheduled which was a pleasant surprise - it was great to have at least four of the cabin crew who spoke Hungarian. As the people in front of us didn't recline their seats, we had decent legroom. Food was good, cabin crew were attentive."
Nevýhody: "Nothing - though arrival in Chicago was not pleasant - huge lines at immigration and customs - took an hour and half from getting off the plane to getting out of the customs hall."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Nevýhody: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Nevýhody: "They lost my baggage"
Výhody: "The in-flight food service was perfectly fine. I also thought the entertainment options were of good quality. Perhaps a bit limited but there were movie options for a variety of tastes, including mine!"
Nevýhody: "The seating was rather cramped. I'm 6'4 so I'm used to the lack of space however my neighbors on this flight were highly inconsiderate of all neighboring passengers. Rather than help with the situation the cabin crew seemed to take special delight in crashing into my knees. Combine that with a steady barrage of hip checks to my left shoulder and this was a bruising flight."
Výhody: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."
Výhody: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Nevýhody: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "The flight was fantastic! LOT is ROCK! Thanks much!"
Nevýhody: "When I handed over my boarding pass, I was told I had to walk seven gates away for an "extra security check." I am 71 years old and don't run well. I only object to the fact that they did not have the security check available at the boarding gate - or they might have called my name and sent me over there well before beginning boarding. They did assure me they would wait for me but I was the antepenultimate person to board the plane and quite upset by the whole thing."
Nevýhody: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Výhody: "I liked the food."
Nevýhody: "There was a lot of passengers crowding the aisles making is very difficult to get around and the crew did not seem to do anything about it. The person in front of people up standing around a lot and even had her hand on my entertainment screen. She also did not seem to care if the seatbelt sign was on our not. The boarding was just chaos with little direction and of course everyone pushing to be first on the plane."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "The crew was nice and courteous. Many amenities to pass the time. Getting off the plane was quick and painless. Food was reasonable."
Nevýhody: "The flight was delayed an hour, which is fine, but no information was given to why and we started boarding at the updated takeoff time. The process of getting zones lined up and on the plane was a mess. They didn't communicate clearly about zones so every passenger got up and in line, lines weren't directed well, and people kept getting chastized for not knowing what was going on. Once we boarded the plane, we sat for an hour with no reasoning why we waited. When you already have a 9 hour flight, less time stuck in your seat is best. It was hard to understand the pilot when he spoke in English to know why we had delays and any updates while on the plane."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Our return flight was with LOT Airlines, that is why we had to fly with them one more time! Never again! We boarded on time but then we waited for 30 minutes over the departure time, at the gate, inside the plane with no explanation. When finally the captain says 'boarding completed' aaand we wait another 30 minutes without explanation. Finally after one hour from our initial departure time we departed. In total 2 hours waiting in the plane, no water because it took the crew another hour to prepare to serve drinks! Flight was supposed to leave at 16:50, we got water around 19:00. Shame! Food is horrible, service is bad! We landed 2 hours later then we were supposed to. It seems that being late and not give explanations it's something that it's characteristic for polish airlines!"
Nevýhody: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Výhody: "Flowers in the bathrooms."
Nevýhody: "Unhelpful crew, bad food, no complimentary wine."
Nevýhody: "I fly 35 years at least 2 times a year to different companies. For the first time in the life of the company flew Lot (and the last) and was unpleasantly surprised: 1. The stewardesses did not hide their antipathy towards the native speakers of English and Russian (they were scornful and rude), although they were friendly and attentive to the passengers speaking Polish, 2. The food is tasteless and small (I have ordinary needs)."
Výhody: "My screen froze and crew reset it. Very friendly and professional crew. Best airline food ever!"
Výhody: "Also like this crew. Great job of hiring good people."
Nevýhody: "This team has it together."
Výhody: "A very nice experience"
Nevýhody: "Again, the flight from Warsaw to Chicago in Jan 6 was much better than the other one from Chicago to Warsaw in Dec 27. That flight (Dec 27) I would rate as okey. Food was poor. Instead of meat there was a piece of conjunctive tissue which was impossible to cut or chew at all. Who made a decision to feed people in limited space with beans? I wish this person would seat among them for 8 hours to enjoy it fully."
Výhody: "Food and service were ok."
Nevýhody: "I flew in Premium, but I had to call the airline to have the seat assigned. I could not choose the seat online although the website said I could choose a seat ahead of time. The only way to see the arrangement of seats was through seatguru.com. The best seats for the Premium Class are 4A, 4B and 4F and 4G, which are the first row in Premium. The rest of them have legs or boxes under the seat in front of you, so there is really now way you can stretch your legs fully under the seat in front of you during the flight. I was able to secure 4G for my return flight from Warsaw, but going to Warsaw from O'Hare I was put into 6B, no proper room for the right leg. They did not let us use the Business Class bathroom, which was much closer. We had to go all the way to the bathroom behind the row 19. Very inconvenient. They allow dogs in the Premium cabin, so if you are allergic to dogs brace yourself. I fly LOT only when I have no other option."
Výhody: "New airplains"
Nevýhody: "Strict rules about hand baggage"
Výhody: "The crew members were very nice!"
Nevýhody: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Nevýhody: "had to delay the plane to board us due to the first plane being late, spent hours in the airport. After almost 40 min looking for my luggage, I found out was still in Poland"
Nevýhody: "The worst crew I've ever seen"
Výhody: "Good question! Not much. The Crew were very nice and professional."
Nevýhody: "The airplane is uncomfortable, too tight. During such a long flight and an uncomfortable plane, free alcohol should be served to make the experience more bearable."
Výhody: "If we was boarding to fly, They change our sits to first class ,We was happily surprise . We have very good fly."