Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
First time I traveld with virgin Atlantic and service is good flight is also very good.
The new business class configuration isn't the best. Knees keep bumping. The seat area wasn't the cleanest either. There was an orange peel on the floor. Meal - mediocre.
Liked traveling with Virgin on the past. This time checking was an issue, meals sucked, we were missed when meals were served. Not a great experience. Will travel in two weeks to the UK but will fly with another carrier
Výhody: "Boarding and crew great!"
Nevýhody: "Seats extremely narrow"
Výhody: "The crew was so kind and amazing. They definitely made our flight great!"
Nevýhody: "The entertainment wasn’t working for most of the flight. We only got about an hour and a half of entertainment"
Výhody: "It was a great flight!"
Nevýhody: "nothing, pretty much perfect!"
Výhody: "Seat was comfortable, good movies, etc"
Výhody: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Nevýhody: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Výhody: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Nevýhody: "No. Keep up the good work!"
Výhody: "Craig in first cabin flight crew was amazing. :))))"
Výhody: "There was one stewardess that really made the trip feel less "restricted" in the way she would greet, talk, serve, and just being what I always experienced good international flight staff to be. I wish I was able to get her name so I can praise the airlines for hiring such a great staff like her."
Nevýhody: "My tv screen could not show the movies"
Nevýhody: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about"
Nevýhody: "Getting home 5 hrs later than planned"
Nevýhody: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Výhody: "Everything was good in this flight"
Výhody: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Nevýhody: "The seats weren’t comfortable enough for me to fall asleep."
Výhody: "2 bags each 23 kilogram each total 46"
Nevýhody: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Výhody: "Flight was close to being on time. I was able to get a lot of sleep on the flight."
Nevýhody: "Staff was not concerned about anything, vague and uncaring..this was my son flying across the Atlantic idiots!! One pissed mom!!!"
Výhody: "The selection of entertainment"
Nevýhody: "My seats headphone connection did not work. I had to hold it and wiggle it around if I wanted to listen to anything."
Nevýhody: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Nevýhody: "It was terribly late. No one had a clue on when flight would depart."
Výhody: "The personal care and attention."
Nevýhody: "Old movies and few entertainment choices"
Výhody: "The onboard crew were lovely."
Nevýhody: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Výhody: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Nevýhody: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."
Nevýhody: "Everything about my experience was HORRIBLE."
Výhody: "Met expectations."
Nevýhody: "Things out of your control - time !!"
Výhody: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Nevýhody: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Nevýhody: "A plane from 1960? No entertainment center!"
Výhody: "From the check in to the service on board was very good. Staff were polite and respectful."
Nevýhody: "The food was small. There did not serve bread with the meal"
Výhody: "This is my new favorite airline. I loved the staff and all the amenities. I was so comfortable and the food choices were great. I felt like I was cared for and my comfort mattered."
Výhody: "Getting to Barbados from Manchester airport is convenient"
Nevýhody: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
Výhody: "Very comfortable and spacious seats, good air circulation and friendly crew."
Nevýhody: "Food and wine selections were limited and only mediocre. We flew economy plus."
Výhody: "Australian airports are wonderful."
Výhody: "Still a more pleasant experience than BA but others have overtaken. Crew make a difference though."
Nevýhody: "Limo service wasn't great in China - asked for address of hotel - a major international chain and confusion on booking details"
Nevýhody: "For an international flight, the plane was too small, cramped and uncomfortable. Food had to be purchased. No entertainment what so ever. Previous I took a VA flight to Perth from Melbourne. Same distance, bigger plane, entertainment on seat backs and a meal. This flight soured me."
Nevýhody: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Výhody: "Friendly crew and good food"
Výhody: "Flight crew was awesome in premium economy"
Nevýhody: "The plane was really dirty!!!!"
Nevýhody: "cabin was nice but cold"
Výhody: "Getting off the stinky airplane...peeyoo!"
Nevýhody: "The three hour delay in departure."
Výhody: "It was on time, and the crew was welcoming and helpful."
Nevýhody: "The lack of healthiness of the snack--mostly sweets."
Nevýhody: "Cold draft at all times."
Výhody: "At JFK the lounge and service was the best I have encountered."