Výhody: "I like the service ,the food in thos fliggt back. Excelent"
Nevýhody: "Better rules for people who put the seat back while we eating ,some crewmembee could say something"
Nevýhody: "Airline is very unethical and need to be professional. I will never fly with them again ."
Výhody: "Connection very easy and flights on time."
Nevýhody: "Nothing .. everything was perfect . Flight was super on time, staff was friendly and courteous."
Nevýhody: "Better personal, they’re rude"
Výhody: "Amazing crew"
Nevýhody: "Uncomfortable seats"
Výhody: "On time"
Nevýhody: "Seat space is miserable"
Výhody: "The crew was super professional. We appreciated the snack."
Nevýhody: "It is out of your control, but landing can be stressful because of turbulence"
Výhody: "I got food, and entertainment"
Nevýhody: "Less check up, they literally checked my passport 5 times and delayed the flight for 20 minutes which made me be late for my class"
Výhody: "Seevice and food were outstanding"
Nevýhody: "The selection of both movies and series was a bit poor. Nothing interesting to watch"
Nevýhody: "Flight departure was delayed when other airlines where flying out and we were told we couldn't take off due to fog at the Tijuana airport. But many of other airlines with same destination were taking off. Very disappointing."
Výhody: "The fact that I actually made it home"
Nevýhody: "No communication, poor in flight service, extreme delays."
Výhody: "Even with the flight almost full the crew managed to accommodated us together, excellent team work"
Nevýhody: "Booked 6 days prior the flight and the put my wife and I in separate seats between strangers"
Výhody: "good customer service,take care everything ok"
Nevýhody: "no problems at this time"
Výhody: "Staff was very helpful and flight arrived ahead of time."
Výhody: "Customer service"
Nevýhody: "No tv"
Výhody: "we upgraded to emergency row for free which gave us a lot of extra legroom. The flight attendants were always available. Basic drinks were complementary. The meal was complementary also."
Nevýhody: "El vuelo es helado. Es tarde en la noche y sin mantas!"
Výhody: "Food was good"
Nevýhody: "Part of my poor experience was because of lack of knowledge of the staff. 1) We had a round trip from Houston. Our destination was Quito Ecuador with a connection in Mexico city. In Houston we were told that we were suppose to pick up our luggage in Mexico City and take it through immigration (we were told that this was very important) We waited for our luggage but in never arrived. After asking around at the airport we were told that the rule had changed and we did not need to pick up our luggage 2) The planes were old with no entertainment."
Výhody: "The comfort during the whole flight is remarkable"
Nevýhody: "no comments."
Výhody: "The timing was great. The boarding time. The flight left on time. The crew were very attentive and courteous. The transport from the aircraft to the airport was also good. There wasn't any entertainment, so I couldn't give that a good rating."
Výhody: "After almost missing our connecting flight to Cabo, we got to relax for our last flight to our final destination with a complimentary beer and a snack, on board also had a movie playing and WiFi."
Výhody: "Everything. The plane 787! Cuauhtémoc beautiful plane inside and out. Great service. Impeccable landing as usual with Aeromexico pilots! Thank you."
Nevýhody: "I lost my flight since Aeromexico took forever to givw me my baggage, to make it worse, the customer service at Las Vegas is really poor."
Výhody: "Food offered on our flight"
Nevýhody: "No one knew where our gate was because the monitors only said terminal C. The gate was not mentioned until 30 mins before our flight. We didn’t like how we had to take a bus which they packed us up like sardines to take us to go up to our plane. Our plane seats had no leg room whatsoever and it became more crammed when the person in front of you put their seat back."
Výhody: "Pretty average experience. Did not like that first checked luggage was charged for an international flight."
Nevýhody: "Food was by far the worst of any airline I’ve flown. It was unreal....the smell...wow."
Nevýhody: "Old plane, late with no notice. Poor seats."
Výhody: "Great food! Full meal and a snack -- delicious breaks in a long flight. Extensive entertainment choices. Courteous and efficient service. Best flight I have had in years!"
Nevýhody: "NOTHING Ok...."
Výhody: "Confortable seats and entertaiment"
Nevýhody: "late boarding"
Výhody: "Courteous and service oriented."
Nevýhody: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."
Nevýhody: "This airline seemed to be unprepared at every step of the way. When I showed up to the airport to check my baggage (this was 2 hours before my flight) there was a huge line of people already there. I went to the back of the line and after 15 minutes of not moving I texted my family that I might be missing my flight. As I got closer to the front a nervous and overwhelmed Aeromexico employee went to the back of the line and handed the last person a paper and told her she would be the last person allowed on the flight. Anyone lined up after her was turned away because they had showed up too late. It seemed to me that those people would have made it onto the flight if the airline had been prepared and ready to check everyone in on time. When I was finally able to check my bag there were only 20 minutes left until my flight was supposed to depart. I rushed to the security checkpoint and ran to my gate in fear of missing my flight, only to find another large line of people. They hadn't even started boarding! After waiting 10 minutes in line (10 minutes before the plane was supposed to depart), the crew slowly strolled to the gate. They didn't even seem to care. Overall, my experience was below average, but seeing how people were not allowed to board due to the airline not being prepared for this flight, I would say I won't be flying Aeromexico again."
Výhody: "I'm 6'3" and they put me in a row with more legroom without charge. Very friendly and courteous crew."
Nevýhody: "no food on this 4 hr flight but i did fly economy. This isnt only flight or airline where in flight internet doesnt work."
Výhody: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Výhody: "If we could give 0 stars we would."
Nevýhody: "4 hour delay, they had us go up and downstairs 3 times and from one end to the other in the airport. The airport is infested with mosquitos. It seemed like AeroMéxico employees didn't have a clue as to what was going on or how to follow any procedures whatsoever."
Výhody: "The seats were nice"
Nevýhody: "My only food option was ham sandwich and I do not eat ham"
Nevýhody: "I must to payfor my equipaje"
Výhody: "I liked the fact that the crew was helpful with the limited amount of Spanish I speak."
Nevýhody: "nothing was bad"
Výhody: "The food, crew, and level of comfort provided"
Nevýhody: "i like everything service entreteinment very good i really enjoyed the movies employes helpfull i whish they have hot meals like before other than that i was very pleased thank you"
Nevýhody: "Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Výhody: "Everything was good, I was really impressed with the service."
Nevýhody: "Nothing, I wouldn't change a thing about it."
Výhody: "Same comments I made before."
Nevýhody: "Same comment I made previously."
Výhody: "La atencion."
Nevýhody: "Faltan buenas películas y buena música."
Výhody: "I booked the flight for my mother to rush to Mexico to be with her mother while in the hospital. Aeromexico did not have any reservation. So my mother had to pay for a ticket through Aeromexico. I email the company to refund me and haven't heard back."
Výhody: "The time of departure and arriving was ok"
Nevýhody: "we went to the main desk to see if we can change the fly of my girlfrend so she can fly with me, but the guys of aeromexico say that the fly was over saled, so she take a diferent plane that mine, and when i jump up to the plane i see more than 5 seat empty..."
Výhody: "Crew very courteous"
Nevýhody: "Delayed for hours, no reason given."