Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Nevýhody: "There was no wifi on flight"
Nevýhody: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nevýhody: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy to board and easy flight."
Výhody: "Great food"
Nevýhody: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "The streaming service didn’t work"
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Výhody: "Easy airport business"
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Flight attendants tried their best given what they had to work with."
Nevýhody: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Nevýhody: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Výhody: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Nevýhody: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Výhody: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Nevýhody: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Výhody: "The crew was perfect"
Nevýhody: "No wi fi on the plane."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Great and friendly crew"
Nevýhody: "In-flight system had some problems and seats seemed a bit uncomfortable"
Nevýhody: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Average crew. Average seat."
Nevýhody: "They could have controlled screening babies better. They just let them scream....."
Nevýhody: "Too much time spent at boarding. On luggage missing."
Nevýhody: "Boarding at CDG was awfully slow"
Výhody: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Výhody: "The staff..the attentions..food."
Výhody: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Nevýhody: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Nevýhody: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Výhody: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Nevýhody: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Výhody: "Boarding this large plane went relatively quickly and orderly."
Nevýhody: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Výhody: "I like fly attendant who served us meal"
Nevýhody: "I didn’t like that space between each seat is small"
Výhody: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Nevýhody: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Nevýhody: "They were unfreindly and rude."
Výhody: "The quality of service from the staff and their courtesy. A great asset of the airline."
Nevýhody: "My luggage was left behind - this despite my being lifetme platinum."
Výhody: "The friendliness and courtesy of the staff."
Nevýhody: "One piece of my luggage was left behind in Paris."
Výhody: "Fine for a 45-50 minute regional flight."
Nevýhody: "Wouldn’t be great for long-haul flights."
Výhody: "Flight was smooth"
Výhody: "Free snack and drinks. Good service."
Nevýhody: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Nevýhody: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Výhody: "On time after latish start"
Nevýhody: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Nevýhody: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Výhody: "Seat comfort in business class Professional and friendly crew"
Nevýhody: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Nevýhody: "only there were del;ay at JFK"
Výhody: "Friendly onboard staff"
Nevýhody: "Treated like cattle while boarding unless your preferred member. Average food quality."
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "That it was a night flight"
Nevýhody: "No airconditioning, no food choice, no space."
Výhody: "Boarding was very efficient"
Nevýhody: "Losing my luggage after checking it at the gate when volunteers were needed."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "tool me safe from one airport to another"
Nevýhody: "wait time, food"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Nevýhody: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Výhody: "Flight, plane, and crew were great."
Nevýhody: "MEX customs was a nightmare."
Nevýhody: "Way too much people... We're in a pandemic and the plane was Full. Unacceptable."
Výhody: "Everything was fine excellent."
Nevýhody: "Everything was excellent."
Výhody: "Nothing in particular"
Nevýhody: "A more organized boarding process"
Výhody: "Crew was good, food was good."
Nevýhody: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Nevýhody: "Be in time, over 1 hr delayed."
Nevýhody: "Could have got upgrade Oh Well the rest was excellent"
Výhody: "Departure and arrival times were accurate."
Nevýhody: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Výhody: "The crew was exelent, seat was very confortable"
Nevýhody: "Good attention in food services."
Výhody: "Quick boarding. Quick departure."
Výhody: "Luggage was found that was good"
Nevýhody: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Výhody: "Flight on time, all personal was very helpful and kind"
Nevýhody: "No choices for breakfast and the one served on first class not so great."
Výhody: "Aaeromexico gives free meal. Services were excellent"
Nevýhody: "The turbulence, not there fault but didn't like it"
Nevýhody: "No enough room. No snacks."
Výhody: "Ease in ticketing."
Nevýhody: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Výhody: "Good entertainment."
Nevýhody: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."
Výhody: "Servicio. Puntualidad."
Nevýhody: "Todo bien"
Výhody: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Nevýhody: "Rough Landing"
Výhody: "Vuelo acorde con el horario establecido"
Nevýhody: "Regular atención del personal en el aeropuerto"
Nevýhody: "Crew standing in the back talking to each other with their backs on us"
Výhody: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Nevýhody: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Výhody: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Výhody: "Close for connecting and had lots of staff to get you there on time."
Nevýhody: "Food mediocre"
Nevýhody: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"
Výhody: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Výhody: "Ontime and pleasant"
Nevýhody: "Delayed flight with no explanation. Curt airline hostesses. Limited bathrooms. No inflight entertainment options. 1 hour waiting for bags at destination."
Výhody: "It was a direct flight."
Nevýhody: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Výhody: "La comodidad la amabilidad de las personas."
Nevýhody: "La comida"
Výhody: "Overall trip was ok"
Výhody: "Service and complimentary at-seat entertainment."
Nevýhody: "There is a $25 checked bag fee for the first bag."
Výhody: "Nothing. We’re not there yet"
Nevýhody: "Everything. AM customer service is beyond horrible and unhelpful."
Výhody: "Crew on board was very nice. Crew on land was horrible."
Nevýhody: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Výhody: "In flight Mexico-Lax the entertaiment was really great. They should offer more than one drink in all trip. It was my first time traveling aeromexico."
Nevýhody: "By unnafortunadly circunstances my family and i lost the first flight from guatemala to mexico city, and the atention service agent didn´t care about our situation so he gives us just one option and it was pay for next fly to mexico, we told him that it wasn´t correct because we had been tried so hard to get the fligth, the fact was that where no more option and we paid for the next fligth. The people working for aeromexico should be more prepared to attend the costumer, i think they would be help us instead of force us to pay as the last chance that we had. Sorry about my bad english, i hope this works for you."
Nevýhody: "Food was lacking."
Výhody: "5 stars to the supervisor Octavio"
Nevýhody: "The rest of the Team do not know what customer service is"
Výhody: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Nevýhody: "Nothing! Everything was perfect and on time!"
Výhody: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Nevýhody: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Výhody: "Everything. Everybody very helpful"
Výhody: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Výhody: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Výhody: "Great selection of movies to watch"
Nevýhody: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Výhody: "I definitely like how the boarding procedures take place with AeroMexico. You enter the aircraft from the front and back which makes the procedure run faster and a bit smoother. The aircraft is comfortable but the seat appear to be old. The food is actually better than I first thought it would be. I been to Japan and Hong Kong and the food on AeroMexico tastes better. The availability of videos are limited in comparison to Deltas and American International media library."
Nevýhody: "The aircraft needs to be cleaner. The USB charger on two of the seats were not functioning. The video monitor for my seat did not function even after the flight attendant supposedly reset the monitor."
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Our plane did not had wifi
Výhody: "Non stop flight. Excellent departure time."
Nevýhody: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Nevýhody: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Výhody: "Crew was awesome...love AA crew! Always and this time superb!"
Nevýhody: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Výhody: "On time, main cabin extra was great, crew was nice, entertainment was great."
Nevýhody: "No criticism"
Výhody: "No traffic to LGA. No security lines. First in line to take off."
Nevýhody: "Snack options are very poor."
Výhody: "Crew was nice, entertainment was good"
Nevýhody: "Food was mediocre"
Výhody: "Once boarding, we didn’t wait long for take off."
Nevýhody: "Being on time."
Výhody: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Nevýhody: "At least make the WiFi better."
Výhody: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Nevýhody: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Nevýhody: "My luggage was delayed. I received it the day after"
Výhody: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Nevýhody: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Výhody: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Nevýhody: "Better seat options and more comfortable seats"
Výhody: "Lots of legroom with good complimentary foods and drinks."
Nevýhody: "Overhead speakers in he plane weren’t very loud."
Výhody: "The crew was very nice and friendly"
Nevýhody: "There was a technical difficulty with the plane, which made a short delay in our flight."
Výhody: "0ntime quick boarding"
Nevýhody: "cost to check baggage"
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Nevýhody: "I prefer personal entertainment systems."
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Nevýhody: "We waited on the check - in line for 3 hours because only 2 customer service reps were there to check-in customers. In 3 hours, only 2 people were assisted, causing us to miss our flight. I was traveling with my infant daughter on her first flight, I wasn't able to nurse her or change her. What a terrible experience. Are you working with American Airlines to improve their customer service? Surely, because you offer their flights in your site you support their practices. I just wanted a comfortable and reliable flight for my family. It's been very frustrating so far..."
Výhody: "everything but the cabin temperature. it was very hot and uncomfortable."
Nevýhody: "Too warm in the cabin."
Výhody: "Can’t say anything good"
Nevýhody: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "High end entertainment system."
Nevýhody: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Nevýhody: "As above, had to buy same day tickets for the entire flight."
Výhody: "We arrived safely."
Nevýhody: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Výhody: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Nevýhody: "Don't have a conplaint."
Výhody: "economy plus was worth the money"
Nevýhody: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Výhody: "We left on time. Unlimited beverages."
Nevýhody: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."
Výhody: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Nevýhody: "Middle seat"
Nevýhody: "Old airplane, bad food"
Výhody: "Mostly everyrhing"
Nevýhody: "Food was so so"
Výhody: "blanket made it comfortable"
Nevýhody: "No entertainment options"
Výhody: "the clerk at the boarding desk was kind"
Výhody: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Výhody: "Staff extremely friendly and helpful"
Nevýhody: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Výhody: "Flight attendants were awesome, aircraft was clean and seats were great."
Nevýhody: "delay's............................. .......................................... ........"
Nevýhody: "Only one bathroom in our section was working and by the end of the flight it was very dirty and not flushing well. uncomfortable seating space"
Piss poor experience with Iberia planes and staff, serviced by British Airways, booked through Kayak. I cannot express my disappointment enough. Connecting Flight from Sevilla to Madrid (IB3947) was DELAYED because Iberia’s lack of staff checking people in (we were in line for TWO HOURS in Seville). That plane was DELAYED taking off and landed in Madrid at boarding time (11:00am) for Chicago flight (IB6275). We went through passport control and arrived at the gate at 11:30 (flight scheduled for 11:40). That plane was also DELAYED and still at the gate but agents would not let SEVEN PASSENGERS ALL IN THE SAME SITUATION board. There were other passengers who missed other flights. It is unconscionable they would not wait when the delay was 100% Iberia’s fault AND the plane was in delayed status. Also, no one was manning TWO customer support desks to help us change, finding a THIRD after exhaustive search. Iberia created an UNEEDED travel mess for these passengers. Subsequent flights getting home were also a nightmare and I don't care to go into it anymore. All I will say is that Iberia coded that the flight landed on time (it did not) and British Airways couldn't help, nor Kayak. I don't plan on using Kayak again OR purchasing a flight marketed/serviced by another airline because it adds too much complexity when things go wrong.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Výhody: "Iberia is great"
Nevýhody: "Great airline Iberia is great"
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Výhody: "The flight was on time"
Nevýhody: "Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it."
Výhody: "The crew was good."
Nevýhody: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Výhody: "One crew guy was really nice. I had bruised my leg and he gave me ice and checked in on me."
Nevýhody: "Vueling/Iberia lost my luggage."
Výhody: "One lady was so mean when I asked her a question ."
Nevýhody: "Be more smiling and helping customers when needed"
Nevýhody: "At least they could offer drinks"
Výhody: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Nevýhody: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Výhody: "El avión estaba ok"
Nevýhody: "A raíz de una huelga en Argentina que se declaró el 14/5 tardaron más de 10 días en comenzar a re programar los vuelos. El call center te da información falsa ya que no tienen idea de lo que ocurre. Re programado el vuelo para salir después de la hora 24 del día de paro, habilitaron 4 counters"
Výhody: "Food was pretty good."
Nevýhody: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "They have badest customer service becouse i want extended my way back to chicago they did not talk to me as customer but every time call they hand off the phone more then 3 times i will not fly again with this plane"
Výhody: "boarding is quick"
Nevýhody: "crew push you hurry. and the space is too small."
Výhody: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Nevýhody: "The food could be better"
Výhody: "Todo excelente, ningún problema, el abordaje, el servicio dentro del avión, el personal, todo como debe ser!"
Nevýhody: "Ningino, no hay quejas al respecto, no hubieron retrasos, todo se realizó de acuerdo a la establecido"
Nevýhody: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Výhody: "Smooth travels , good on board service , clear directions , clean"
Nevýhody: "No negative complaints"
Výhody: "Very little - other than getting off"
Nevýhody: "Every detail from rude checking all the way through rudness"
Nevýhody: "The food was bad."
Nevýhody: "The whole experience of missing my connecting flight due to Iberia's delay. When we deplaned they gave us Express Connection envelopes and told us to run to our gate - 21 minutes away, a passport and a security checkpoint along the way... this is after a red eye... facing an 11 hour delay before my next flight and a voucher to McDonald's - really????"
Nevýhody: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Výhody: "More space since there wasn't people"
Nevýhody: "Paying for food"
Nevýhody: "One of the shows I started watching on had one episode. Handmade tail?"
Výhody: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Výhody: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Nevýhody: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Nevýhody: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Výhody: "La comida en el vuelo está bien y las sobrecargos muy amables."
Nevýhody: "Los asientos muy incómodos para un vuelo tan largo"
Výhody: "seat is comfort"
Výhody: "NOTHING, now waiting in airport for four hours."
Nevýhody: "55-minute connection across terminals - five of us missed this flight. Iberia didnt even offer a voucher for breakfast. Makes this an overnight nightmare"
Nevýhody: "I requested a vegan meal weeks prior and the only meal without meat had a lot of dairy in it. Not enough water was offered as well. The flight was delayed boarding. The leg room is pitiful on the flight."
Nevýhody: "there was a delay of over an hour and no explanation was given either in Spanish or in English."
Nevýhody: "Half way through the flight my screen stopped working"
Výhody: "We arrived on time and safely."
Nevýhody: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Nevýhody: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Výhody: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Výhody: "Entertainment was nice and the rise was very smooth."
Výhody: "Attention and FOOD! Although it was a very small brunch it was amazing!"
Výhody: "It was nice and cool inside the plane."
Nevýhody: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Výhody: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Nevýhody: "poor WIFI service - would be nice to offer this for FREE."
Výhody: "The organization, the food, the beverages the stewardesses all were pretty bad, even the flight was late the boarding process was bad, I would not use them again."
Výhody: "Great entertainment set, neat reclining seats and nice crew."
Nevýhody: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"
Výhody: "The fact I got home."
Nevýhody: "There was around a 6 hour delay and we had very little info as to what was happening next."
Výhody: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Nevýhody: "Would have liked another couple rounds of water"