Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nevýhody: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Nevýhody: "There was no wifi on flight"
Nevýhody: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Nevýhody: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "They considered my reguest of vegiterian food."
Nevýhody: "I have no complaints."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy to board and easy flight."
Výhody: "Great food"
Nevýhody: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "The streaming service didn’t work"
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Výhody: "Easy airport business"
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Flight attendants tried their best given what they had to work with."
Nevýhody: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Nevýhody: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Výhody: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Nevýhody: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Výhody: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Nevýhody: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Výhody: "The crew was perfect"
Nevýhody: "No wi fi on the plane."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Great and friendly crew"
Nevýhody: "In-flight system had some problems and seats seemed a bit uncomfortable"
Nevýhody: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Average crew. Average seat."
Nevýhody: "They could have controlled screening babies better. They just let them scream....."
Nevýhody: "Too much time spent at boarding. On luggage missing."
Nevýhody: "Boarding at CDG was awfully slow"
Výhody: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Výhody: "The staff..the attentions..food."
Výhody: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Nevýhody: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Nevýhody: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Výhody: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Nevýhody: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Výhody: "Boarding this large plane went relatively quickly and orderly."
Nevýhody: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Výhody: "I like fly attendant who served us meal"
Nevýhody: "I didn’t like that space between each seat is small"
Výhody: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
Nevýhody: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
Nevýhody: "They were unfreindly and rude."
Výhody: "The quality of service from the staff and their courtesy. A great asset of the airline."
Nevýhody: "My luggage was left behind - this despite my being lifetme platinum."
Výhody: "The friendliness and courtesy of the staff."
Nevýhody: "One piece of my luggage was left behind in Paris."
Výhody: "Fine for a 45-50 minute regional flight."
Nevýhody: "Wouldn’t be great for long-haul flights."
Výhody: "Flight was smooth"
Výhody: "Free snack and drinks. Good service."
Nevýhody: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Nevýhody: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Výhody: "On time after latish start"
Nevýhody: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Nevýhody: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Výhody: "Seat comfort in business class Professional and friendly crew"
Nevýhody: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Nevýhody: "only there were del;ay at JFK"
Výhody: "Friendly onboard staff"
Nevýhody: "Treated like cattle while boarding unless your preferred member. Average food quality."
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "That it was a night flight"
Nevýhody: "No airconditioning, no food choice, no space."
Výhody: "Boarding was very efficient"
Nevýhody: "Losing my luggage after checking it at the gate when volunteers were needed."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "tool me safe from one airport to another"
Nevýhody: "wait time, food"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Nevýhody: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Výhody: "Flight, plane, and crew were great."
Nevýhody: "MEX customs was a nightmare."
Nevýhody: "Way too much people... We're in a pandemic and the plane was Full. Unacceptable."
Výhody: "Everything was fine excellent."
Nevýhody: "Everything was excellent."
Výhody: "Nothing in particular"
Nevýhody: "A more organized boarding process"
Výhody: "Crew was good, food was good."
Nevýhody: "The entertainment, I saw the Wifi stuff when I bought the ticket, but there was no internet connection there. Besides, no movies, no screen... boring."
Nevýhody: "Be in time, over 1 hr delayed."
Nevýhody: "Could have got upgrade Oh Well the rest was excellent"
Výhody: "Departure and arrival times were accurate."
Nevýhody: "There were a few seats (mine included) who didn’t have a blanket. The AC was set to a VERY low temperature."
Výhody: "The crew was exelent, seat was very confortable"
Nevýhody: "Good attention in food services."
Výhody: "Quick boarding. Quick departure."
Výhody: "Luggage was found that was good"
Nevýhody: "Horrible day nobody here to guide you or help you and then charge you an arm and a leg."
Výhody: "Flight on time, all personal was very helpful and kind"
Nevýhody: "No choices for breakfast and the one served on first class not so great."
Výhody: "Aaeromexico gives free meal. Services were excellent"
Nevýhody: "The turbulence, not there fault but didn't like it"
Nevýhody: "No enough room. No snacks."
Výhody: "Ease in ticketing."
Nevýhody: "The hardest part was the long layover. I didn’t dress warmly enough, so I had to keep moving!"
Výhody: "Good entertainment."
Nevýhody: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."
Výhody: "Servicio. Puntualidad."
Nevýhody: "Todo bien"
Výhody: "Food, entertainment, leg room much better than any US airline. Crew is smart and efficient."
Nevýhody: "Rough Landing"
Výhody: "Vuelo acorde con el horario establecido"
Nevýhody: "Regular atención del personal en el aeropuerto"
Nevýhody: "Crew standing in the back talking to each other with their backs on us"
Výhody: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Nevýhody: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Výhody: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Výhody: "Close for connecting and had lots of staff to get you there on time."
Nevýhody: "Food mediocre"
Nevýhody: "I had to pay for my luggage $1,600 pesos that's what I didn't like about my trip"
Výhody: "The in flight meal was just what we needed and they got us to San Jose safe and sound. No complaints!"
Výhody: "Ontime and pleasant"
Nevýhody: "Delayed flight with no explanation. Curt airline hostesses. Limited bathrooms. No inflight entertainment options. 1 hour waiting for bags at destination."
Výhody: "It was a direct flight."
Nevýhody: "The delay when departing, and the attention of the flight attendants. Also very limited kind of beverages."
Výhody: "La comodidad la amabilidad de las personas."
Nevýhody: "La comida"
Výhody: "Overall trip was ok"
Výhody: "Service and complimentary at-seat entertainment."
Nevýhody: "There is a $25 checked bag fee for the first bag."
Výhody: "Nothing. We’re not there yet"
Nevýhody: "Everything. AM customer service is beyond horrible and unhelpful."
Výhody: "Crew on board was very nice. Crew on land was horrible."
Nevýhody: "Food is terrible. Lines in Argentina and Mexico City are insane. I will avoid Aeromexico in the future as it was not worth it The planes were old. People on board nice. But the land crew was very rude. They changed our seats at the last minute, even after booking this trip months ago and paying extra for the seats we wanted. so we did not travel together from Mexico City to chicago and they were blaming it on a change of aircraft which was a 777 identical to the original one."
Výhody: "In flight Mexico-Lax the entertaiment was really great. They should offer more than one drink in all trip. It was my first time traveling aeromexico."
Nevýhody: "By unnafortunadly circunstances my family and i lost the first flight from guatemala to mexico city, and the atention service agent didn´t care about our situation so he gives us just one option and it was pay for next fly to mexico, we told him that it wasn´t correct because we had been tried so hard to get the fligth, the fact was that where no more option and we paid for the next fligth. The people working for aeromexico should be more prepared to attend the costumer, i think they would be help us instead of force us to pay as the last chance that we had. Sorry about my bad english, i hope this works for you."
Nevýhody: "Food was lacking."
Výhody: "5 stars to the supervisor Octavio"
Nevýhody: "The rest of the Team do not know what customer service is"
Výhody: "Real food on the plane and a free drink, but I loved the branding most of all with the way the flight attendants dressed - heels for the airport and flats for the plane. I even asked if their make-up was issued by the company since they were all wearing the same shade of red lipstick - it was!!!"
Nevýhody: "Nothing! Everything was perfect and on time!"
Výhody: "The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! Cabin staff are friendly and efficient. The seating is about the same as on every other airline. I was in steerage for the Mexico City - San Jose leg. A lady was seated in my window seat when I boarded, and seemed surprised when I insisted on reclaiming my seat (She had the middle seat). In contrast to Mexico City, the San Jose airport is a model of efficiency. Immigration is rapid, luggage comes out on the carousel in good time, and best of all there is a duty free shop right in the luggage claim area, so it is unnecessary to buy liquor ahead of time."
Nevýhody: "Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once! I speak Spanish, so the following comments are not coloured by language difficulties ... Security staff are unfriendly. While there is supposed to be free wifi in the departure lounge, I couldn't figure out how to use it. A gate agent told me there wasn't any free wifi, all the time standing beside a sign that said there was. I was also singled out for a spot check of my hand luggage right in the jetway. The unfriendly lady doing that search so disarranged my stuff that I couldn't find my Kindle when I got on the plane, so was without my planned reading material."
Výhody: "Everything. Everybody very helpful"
Výhody: "Un pequeño retraso a la salía de México, sin mayores inconvenientes"
Výhody: "I was impressed and very happy the flight was early. I had low expectations with Aeromexico because in the past every flight I took with you was delayed or late."
Výhody: "Great selection of movies to watch"
Nevýhody: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Výhody: "I definitely like how the boarding procedures take place with AeroMexico. You enter the aircraft from the front and back which makes the procedure run faster and a bit smoother. The aircraft is comfortable but the seat appear to be old. The food is actually better than I first thought it would be. I been to Japan and Hong Kong and the food on AeroMexico tastes better. The availability of videos are limited in comparison to Deltas and American International media library."
Nevýhody: "The aircraft needs to be cleaner. The USB charger on two of the seats were not functioning. The video monitor for my seat did not function even after the flight attendant supposedly reset the monitor."
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Our plane did not had wifi
Výhody: "Non stop flight. Excellent departure time."
Nevýhody: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Nevýhody: "American Airlines has to be the worst airlines there is. It never fails that they try I Cath someone and try to pretend that their carry-on bagIs too big. They have this tiny little frame no reasonable carry-on could possibly fit into. Over and over again I see people including myself and my traveling companion’s having to check their carry-on bag because their “too big” this is nonsense. These are standard size bags. It’s more than enough space on board the plane. In a way in which the gate check individuals handle this interaction is a palling you’re insulting demanding and don’t give you a chance to rearrange your luggage so I can go into their absurd dimensions"
Výhody: "Crew was awesome...love AA crew! Always and this time superb!"
Nevýhody: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Výhody: "On time, main cabin extra was great, crew was nice, entertainment was great."
Nevýhody: "No criticism"
Výhody: "No traffic to LGA. No security lines. First in line to take off."
Nevýhody: "Snack options are very poor."
Výhody: "Crew was nice, entertainment was good"
Nevýhody: "Food was mediocre"
Výhody: "Once boarding, we didn’t wait long for take off."
Nevýhody: "Being on time."
Výhody: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Nevýhody: "At least make the WiFi better."
Výhody: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Nevýhody: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Nevýhody: "My luggage was delayed. I received it the day after"
Výhody: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Nevýhody: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Výhody: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Nevýhody: "Better seat options and more comfortable seats"
Výhody: "Lots of legroom with good complimentary foods and drinks."
Nevýhody: "Overhead speakers in he plane weren’t very loud."
Výhody: "The crew was very nice and friendly"
Nevýhody: "There was a technical difficulty with the plane, which made a short delay in our flight."
Výhody: "0ntime quick boarding"
Nevýhody: "cost to check baggage"
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Nevýhody: "I prefer personal entertainment systems."
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Nevýhody: "We waited on the check - in line for 3 hours because only 2 customer service reps were there to check-in customers. In 3 hours, only 2 people were assisted, causing us to miss our flight. I was traveling with my infant daughter on her first flight, I wasn't able to nurse her or change her. What a terrible experience. Are you working with American Airlines to improve their customer service? Surely, because you offer their flights in your site you support their practices. I just wanted a comfortable and reliable flight for my family. It's been very frustrating so far..."
Výhody: "everything but the cabin temperature. it was very hot and uncomfortable."
Nevýhody: "Too warm in the cabin."
Výhody: "Can’t say anything good"
Nevýhody: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "High end entertainment system."
Nevýhody: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Nevýhody: "As above, had to buy same day tickets for the entire flight."
Výhody: "We arrived safely."
Nevýhody: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Výhody: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
Nevýhody: "Don't have a conplaint."
Výhody: "economy plus was worth the money"
Nevýhody: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
Výhody: "We left on time. Unlimited beverages."
Nevýhody: "AA used too small of a jet for the cross atlantic flight. Therefore, we had to stop in Bangor, ME to refuel before landing in JFK. We landed in JFK 1.5 hours late as a result. Those of us who had a connecting flight to ORD as the final destination had our luggage lost. When explaining the refuel in Bangor, the flight attendants were very condescending, rude, and one raised her voices in an aggressive way (while the passenger I witnessed did not). This particular flight attendant must have been personally upset by the delay the refuel caused, because she made sure she was the first to get off the plane. I fly internationally at least twice per year for the past several years, and I was horrified by the entire flight. I will now know better to pay a bit more for another carrier."
Výhody: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Nevýhody: "Middle seat"
Nevýhody: "Old airplane, bad food"
Výhody: "Mostly everyrhing"
Nevýhody: "Food was so so"
Výhody: "blanket made it comfortable"
Nevýhody: "No entertainment options"
Výhody: "the clerk at the boarding desk was kind"
Výhody: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Výhody: "Staff extremely friendly and helpful"
Nevýhody: "Old plane with no individual tv screens!!! Didn't know these planes still existed!"
Výhody: "Flight attendants were awesome, aircraft was clean and seats were great."
Nevýhody: "delay's............................. .......................................... ........"
Nevýhody: "Only one bathroom in our section was working and by the end of the flight it was very dirty and not flushing well. uncomfortable seating space"
Nevýhody: "The attendants could have been more hospitable"
Nevýhody: "The flight was late arriving, so consequently we had to pay a taxi to hotel, as shuttle had finished for the night. Air Canada staff let people know 10 mins prior to boarding that we needed the app to view movies in-flight. Most people couldn't download quick enough, & airport Wifi was not optimal"
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Nevýhody: "How can anything be good if you are so cramped in the seat for 3 hours!!! Terrible. I almost fell trying to get out of my seat-trying to get to the bathroom! No movies unless you pay 10.00 for an I Pad!! Nothing about it was good! Pay for seats! Pay for bags! Pay for food!! Wow what a scam! No body was happy. I wont fly AC if its Rouge."
Výhody: "Thank goodness there was lots of room on this plane, makes it much nicer"
Nevýhody: "Old plane, and business class is just ok. So sad that Air Canada is only flying this route with Rouge... they just are ok. Boarding was a gong show - they blocked off the area with little posts to keep people organized and were boarding a big flight to Tokyo right beside us. Horrible."
Nevýhody: "They wouldn’t wait 10 minutes for us to arrive on our incoming flight."
Nevýhody: "Again very disappointed. No food, no flight monitoring and no tv access. Felt very "cheep". Cop o see idea far far better."
Výhody: "Flight was ok overall. Staff were nice."
Nevýhody: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Nevýhody: "Delay in YUL...5 mins turned into 60...almost missed travel in SJO to final destination"
Výhody: "The staff were very friendly and professional. The trip to the Maple Leaf Lounge always a great experience!"
Nevýhody: "For a business class ticket, the food was not the best. There was no service of any kind until we got in the air. Most airlines in business class will at least give you a drink while u are waiting for everyone else to board."
Výhody: "Once on plane all OK"
Nevýhody: "Check in unhelpful to being rude by ignoring people and avoiding getting advice from higher ups. Worst service I Have experienced in 60 years of air flight three times a year ,at least"
Výhody: "Everything else was great"
Nevýhody: "No movies"
Výhody: "Disable passenger here. They were very helpful and accommodating"
Výhody: "We were given a $10 meal voucher in Toronto for the 2hr delay, nothing was done for us in windsor after waiting close to 5 hours."
Nevýhody: "Flight was delayed from Windsor to Toronto for hours the. Again from Toronto to San José."
Nevýhody: "Flight was on time"
Výhody: "Seats were fairly comfortable. Crew on flight from Toronto to San Jose were friendly. Crew on home flight very aloof."
Nevýhody: "Did not know you should pre book food. They ran out. Very frustrating. Said they had breakfast food and snacks. All that was left by the time they got to our seats were chips and nuts. And they didn’t seem to care. Entertainment worked better on way back. Could not get it going on way there, even with crew assistance. Line ups for check in in San Jose were crazy. Over 40 minutes."
Výhody: "we had a very good seating distance in row 15"
Nevýhody: "the cabin service was simply bad: very limited meal offerings, drinks were not cold, flight attendants were pretty arrogant."
Výhody: "Being the first passengers to exit the cabin after a 5 and a half hour flight is definitely a perk, as well as getting one's luggage (a priority tag is attached to them) immediately upon getting to the carousel, an other. Leg room and more space is also great."
Nevýhody: "The only board menu was not exhaustive, considering one pays over $500 USD to move up to business class."
Výhody: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Výhody: "Crew was friendly and helpful. Very efficient with check in process. This leg of flight was operated by TAP."
Nevýhody: "No online check in. Long line to check in. Plane was 30 mins. Late leaving and then had to wait ten minutes to offload. This made us very late for connecting flight which We just made as they closed the door behind us. People that were slower getting through customs did not make the connection."
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Výhody: "Good normal flight."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Boarding was very well-organised ands clearly explained."
Nevýhody: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."
Nevýhody: "Poor snack options"
Výhody: "Seat were comfortable (however the struggle is when you have someone with long legs behind you...)"
Nevýhody: "Entertainment was using the app, they could have had a sign at the gate so those of us that didn't have it could have download it before boarding."
Výhody: "Service... comfortable sits"
Nevýhody: "Delay in flight , long queue at Toronoto airport"
Výhody: "The price was good and connections were well-timed, and my seat-mate was a nice guy!"
Nevýhody: "There was no food on a 5-hr international flight, the video screen didn't work well, and the flight attendant was having a rough day. And we took off at least 30 minutes late due to a couple of technical issues."
Nevýhody: "The crew was unbelievably rude"
Nevýhody: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"
Nevýhody: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Výhody: "Efficient boarding"
Nevýhody: "The headphone jack on my seat was broken which for a 5.5 hour flight is quite difficult. The only compensation the air flight attendant offered was a glass of wine,which I couldn't drink due to being on medication. I had purchased 3 meals and 2 snacks so she could have comped one of them. This is the second time I experienced this on Air Canada with little to no appropriate service recovery. I had my iPad~an offer of free wii fii would have also been an option"
Výhody: "Air Canada Cancelled the flight, which would have been ok, but their representatives left the airport instead of sticking around to help people reschedule. Their phone line was flooded with so many calls that you couldn't even stay on hold. And their email service takes at least 24hrs before you get a response. So effectively the entire airline was unavailable, even after canceling many people's vacations. I'll never fly AC again."
Výhody: "The crew was very friendly and attentive."
Výhody: "The crew tried hard to give me more salad and bread since they didn't have a vegan option and meat was mix with the hot meal."
Nevýhody: "In order to have a vegan or any special meal they ask you to call 48hs before. I've done online but the site I used for booking didn't pass the options requested. Then at checking counter they can't add it not even the return flight. This option should be able to be added anytime! Then why they can't put the meat aside for the hot plate so at least we could eat the rest. Also when preparing vegan or vegetarian meals you can just give cookies and cakes or white pasta! Any meal should be balanced, as for vegen meals it also have to have some vegetal complete protein combination."
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "flight attendant on flight from Lima to Toronto was very nice and friendly guy."
Nevýhody: "flight cancelled due to "crew sick" 5 min after boarding. chaos at the gate. most disorganized ever. no communication. no concern for customer satisfaction or basic needs (sleep, food). the flight itself was standard. food was disgusting. only one option and nothing healthy. one flight attendant spoke to other customers in rude tone for most basic instructions."
Výhody: "The check in was fast and easy, even was able to get a better seat. The cabin and seat were comfortable, the crew very nice. There wasn't any food which is never offered on thse shortish flights. Flight was on time and smooth."
Nevýhody: "Nothing to do with the flight. Just the passport control took a long time in Toronto, which is not the airlines problem."
Výhody: "The crew"
Nevýhody: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Nevýhody: "Air Canada Oversold my flight, the process of reaching my destination was incredibly painful and uncertain. For example -at one point an Air Canada service representative provided me with a ticket for my original flight with a seat assignment however when I tried to board the aircraft the gate agent confiscated the ticket and then destroyed it advising that I was not supposed to get a seat. Air Canada gate agents and check in staff were visibly struggling with the computer booking/reservation system at multiple points throughout this process. For example - at one point my bag was checked on a flight that I was not on and the gate agent openly expressed disbelief and concern that it was happening outside their control... very concerning."
Výhody: "Our flight attendant, Aaron, was wonderful"
Nevýhody: "Everything else was awful....I was taking an international flights, so arrived at the airport 3 hours early, as specified. There was no attendant at the desk until 1.45 hours prior to boarding. We almost missed the flight, and as a result, the connection to London. If possible, I will not fly air Canada again"
Výhody: "I liked that they were quick and nice service."
Nevýhody: "No games for entertainment."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "Always seems to happen with some leg of an Air Canada flight....and they couldn't find my luggage, so delayed my boarding at Customs, too."
Výhody: "once i got through checking in everything was ok"
Nevýhody: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Výhody: "Crew performed as expected."
Nevýhody: "Entertainment systems down entire flight No support on headrests. Usually on long flights the head rests can be used to sleep, not on this plane."
Výhody: "Venice airport is in a chaotic state of reconstruction and seems to lack information services for connecting flights. As a result, I was directed to the Air Canada check in counter, which then made it necessary to re-enter the security line, followed by a massive passport line. Each line was backed up to the limits. Only by begging people in line was I able to make it to my connecting flight seconds before they closed the door. I was the last to enter during "Last Call." Nevertheless, the crew of the Air Canada flight were outstanding. No entertainment except iPad movies for $10.00."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."