Najděte levné lety do Petrohradu

Nevýhody: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Výhody: "Services is good ."
Nevýhody: "Food can be better"

Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."

Výhody: "Decent price for economy comfort seat, 4A."
Nevýhody: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."

Nevýhody: "All of the less than good, obvious!"

Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."

Nevýhody: "Delay due to strike"

Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."

Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"

Výhody: "very nice crew"
Nevýhody: "my baggage was lost"

Nevýhody: "Don’t be late"

Výhody: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nevýhody: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Výhody: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Nevýhody: "Lost all our bags so couldn’t ski"

Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"

Nevýhody: "Larger meals."

Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."

Nevýhody: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Nevýhody: "My suitcase didn't come with the airline."

Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Nevýhody: "Our lougage did not arrive"

Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Výhody: "Flying with KLM is a pleasure"

Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Nevýhody: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Výhody: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nevýhody: "No charging ports for electronic devices."

Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."

Výhody: "Great service"

Výhody: "Nothing"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Výhody: "Flight crew was fine. Food was good."
Nevýhody: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Nevýhody: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Výhody: "Very friendly crew"

Výhody: "Airlines issue"
Nevýhody: "Profiling certain customers"

Výhody: "Thankful for coffee being served without charge. Not all airlines do that."

Výhody: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."

Nevýhody: "Long stop over at Schiphol. Too Long!!!!"

Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Výhody: "Easy airport business"

Výhody: "The staff and crew"
Nevýhody: "Nothing"

Výhody: "Staff, service"
Nevýhody: "Nothing"

Nevýhody: "I slept didn't have snack offered and no entertainment"

Výhody: "Nothing"
Nevýhody: "The worst airline ever"

Výhody: "The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases"

Nevýhody: "The check in process was confusing as the MIA location required that passengers take luggage to an area away from the ticketing counter, no explanation and almost zero signage. We walked around the airport until we found the location. Truly a horrible experience in MIA. Move to TPA!!"

Výhody: "Crew was excellent"
Nevýhody: "Ear buds very mediocre sound quality."

Nevýhody: "The line to check in at the airport (in both directions) moved at a snails pace. We stood there for literally hours."

Výhody: "Clean plane"
Nevýhody: "To have entertainment. Choice in food."

Výhody: "-"
Nevýhody: "Old fashioned jet with no screen or wifi"

Výhody: "Nothing, we were two hours delayed and my baggage was lost."
Nevýhody: "2 hour delay and lost baggage"

Výhody: "Food on Aeroflot is good these days and the flight staff is very competent."
Nevýhody: "Check-in staff on this given day was not at all sympathetic."

Výhody: "One of the crew member was very nice. I had not ordered the veg meal but he managed to find some vegetarian items for me for both meals. Very polite guy"
Nevýhody: "It was very hot on the aircraft. Lot of passengers has to resort to using safety instruction card as waving fan."

Výhody: "Great experience all sround. Traveling with kids"

Výhody: "I get a stomack seek"

Výhody: "Very good crew on board ."
Nevýhody: "In Moscow airport crew doesn’t control priority while boarding . l wish more fresh fruit in food , but this is individual.."

Nevýhody: "Everything was well)"

Výhody: "Great crew on board."
Nevýhody: "Rude staff in Sheremetjevo Airport. Missed my flight."

Nevýhody: "My tough plastic carry-on didnt fit into their newly applied strict rules and had to checked in. Arrived Broken into pieces:("

Výhody: "Comfortable plane Airbus 230. Very good service. Attentive attendants. Pilots were great."

Výhody: "Legroom"
Nevýhody: "Sandwich was unappealing"

Výhody: "Normally take the same flight path once every few years. Always look forward to the excellent food and pleasantness of the flight crew."

Nevýhody: "It was not on time."

Výhody: "Nothing"
Nevýhody: "The Airport hotel looks more like a jail. Why ccant they give decent accommodations?"

Výhody: "servoce was awesome seaysbwere great proce.was.great"

Výhody: "Seats were comfortable. Decent room"

Výhody: "Better than the average US Airlines that I have traveled on. They crew were great and very efficient! Pleasantly suprised and will use them again. Suprised about having two hot meals of lunch and dinner about 5 hours apart from each other. Good above average"
Nevýhody: "Crew! Entertainment! Dozens of movies to choose from"

Nevýhody: "No organization to board. Long lines, people pushing and cutting."

Výhody: "השירות, הצוות, העמידה בזמנים-היה בסדר גמור!"
Nevýhody: "המזוודה של מרים נשארה במוסקבה! כבר שלושה ימים היא מסתובבת ללא החפצים האישיים שלה-ללא הציוד, איפור, הלבשה אישית, פיז'מה, נעלי-בית ובגדים להחלפה. נכון שאמרו לה במשרדי איירפלוט שהיא יכולה לרכוש ציוד נחוץ וישלמו לה בהצגת קבלות, אבל עכשיו יש לה הוצאות לא מתוכננות והכסף הולך למינימום דברים שאי אפשר להסתדר בלעדיהם ושווים כסף, זמן ונוחות. המזוודה בינתיים איננה! איפה מזומן להוצאה הלא צפויה הזאת? איפה פיצוי על עגמת נפש? ומתי כבר תגיע המזוודה??!"

Výhody: "Easy and fast boarding. Food served for a very short flight. Nice crew."

Výhody: "The flight services were good, on time, and efficient!"

Výhody: "Good crew, good airplane"
Nevýhody: "Nothing"

Výhody: "Always on time"

Výhody: "There was a plug for my electrical cird."
Nevýhody: "The crew were mechanical--not at all personable."

Nevýhody: "In the airport They didn't see the tickets so I had to buy newtons..."

Výhody: "Every attendant was very kind and willing to help with my lack of Russian language skills"

Výhody: "I know some few words in Russian so it helped me to ask for water or juice. Some of the crew I think they didn't know english or it was very poor. Still attention and everything else was perfect executed."
Nevýhody: "They had a delay and no more information about it. I almost lost my connection to New York"

Výhody: "The flight attendants were nice and accommodating."
Nevýhody: "A ham sandwich as the only option for the snack doesn't work for me, as I am a vegetarian, but I understand it's a short flight and so it isn't a huge deal."

Nevýhody: "Flight departed late, unclear why."

Výhody: "Food and friendliness"

Výhody: "Excellent entertainment system. Very new planes. Good food (for airline food). Very efficient staff (not warm and fuzzy, and definitely not a comedy team, but efficient and friendly). Loved the view from the front camera that I could get through the entertainment system. Wonderful selection of entertainment options. No bull* about charging people for the headphones or the movies. And everyone got a pillow, a blanket, slippers and a sleep mask. Lovely!"
Nevýhody: "Well, I wasn't too fond of having to sit on the runway at Dulles for three hours while the thunderstorms raged. But taking off wouldn't have been a viable option. :) Actually, it wasn't that long for the thunderstorms, but something very heavy fell on the top of the plane while we were waiting. Maybe a bowling ball? I was torn between wanting to get off the ground, and being terrified that they would take off without checking out whatever the heck that sound was. Apparently, they did check it out. We pulled over to a maintenance spot and sat there for a while before we took off. If there was anything I didn't like about the flight, it was that there was no announcement about what had happened and what they were doing about it. But I'm nosey."

Nevýhody: "Tight seats. Problem with economy class in all airplanes."

Výhody: "I did like everything, but last year they let us to have 2 luggage's for free, this year it was only 1. That's the main thing we did love on Aeroflot."
Nevýhody: "My friends mother was flying with us, she did not received her luggage"

Nevýhody: "I've asked for lactose-free food. How hard can it be ?"

Výhody: "suprised new planes greatt stafff"

Výhody: "best service"

Výhody: "no problems during flight )"
Nevýhody: "somewhat messy boarding zone in the airport: two planes were planned to board from one counter at the same time, so that corner of the airport was little overcrowded"

Výhody: "Same problem"

Výhody: "Cute uniform and Kind flight attendant, full of entertainment channel, good food, very nice."
Nevýhody: "Seat is a little narrow. Hard to sleep. Waiting line to getting plane is really long and not good organize."

Výhody: "We changed gates several times and waited in the Tarmac for hour before we took off. Arrival time was originally 2:30 and landed at 6:00 pm"

Výhody: "Great crew"
Nevýhody: "Limited leg room for economic class"

Výhody: "Flight left late but landed on time. Otherwise, it was an average experience. Everything was fine, but nothing was outstandingly excellent. It was a 2.5 hr flight, so no food or entertainment."

Výhody: "Easy loading and unloading Punctual staff Comfortable enough seats"
Nevýhody: "Nothing"

Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"

Výhody: "Never made on plane"
Nevýhody: "The company booking was reserved the worse company on the world , couldn't reach them to make a changes , I had to give up my ticket and lost all the money , zero response from their side."

Nevýhody: "The fly attendant can be nicer"

Výhody: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Nevýhody: "Just about everything"

Nevýhody: "My screen was not working"

Výhody: "Entertainment system during the long flight from Warsaw to Tokyo."
Nevýhody: "Take off from Tel Aviv was 4-5 hours late. This caused us to miss a planned half day trip to Warsaw."

Výhody: "excellent"
Nevýhody: "so good"

Výhody: "Finally good seats"

Výhody: "Did not like barking dog behind me, at all!"
Nevýhody: "Food was bad, by far the worst I had ever eaten."

Nevýhody: "Not allowing babies in first class. Couldn’t sleep with the baby crying."

Výhody: "One stop flight, faster than a boat."
Nevýhody: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"

Výhody: "Crew was great, the airplane was big with a leg room!!!"

Nevýhody: "3/3 flights I’ve taken have been delayed. I never made my connection, adding 10 hours to trip, more than doubling travel time. LOT is consistently late. Be aware of short connections. Or really any connections."

Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."

Výhody: "Complimentary upgrade to business class - wonderful!"
Nevýhody: "Delightful service and food."

Výhody: "That they worked with us to get us on the same day flight with turkish airline."
Nevýhody: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."

Výhody: "полет был хороший, спасибо!"
Nevýhody: "всё было хорошо!"

Výhody: "DELAYED as always!!!"

Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."

Výhody: "Boarding was quick and well organized despite the full flight. In fact check-in and security were pleasantly quick in Budapest. The flight time was almost an hour shorter than scheduled which was a pleasant surprise - it was great to have at least four of the cabin crew who spoke Hungarian. As the people in front of us didn't recline their seats, we had decent legroom. Food was good, cabin crew were attentive."
Nevýhody: "Nothing - though arrival in Chicago was not pleasant - huge lines at immigration and customs - took an hour and half from getting off the plane to getting out of the customs hall."

Nevýhody: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."

Výhody: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Nevýhody: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"

Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"

Výhody: "Sparkling water"
Nevýhody: "LOT lost my bag!!!"

Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."

Výhody: "Nice crew and comfortable seat"
Nevýhody: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("

Výhody: "טיסה מהירה"
Nevýhody: "יצא באיחור של 50 דקות"

Výhody: "Quick and good service"

Výhody: "The flight was on time and the crew was great"
Nevýhody: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Výhody: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."

Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Výhody: "Service in business class."

Výhody: "Nothing."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."

Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."

Výhody: "I like comfort in business class. Choice of food and wine was good too."
Nevýhody: "Entertainment movies were a bit aged."

Výhody: "The flight and lending was nice and smooth"
Nevýhody: "Plane delayed 2:30 hours! ! Checking again for the size and weight carry on baggage before boarding ! Only Polish Airline do that ! What a shame! Not a good reputation for them !"

Výhody: "From check-in to boarding went as smooth as possible. 5 star service."

Nevýhody: "delayed"

Výhody: "Flight was on time, the crew was very pleasant. No complaints"

Výhody: "Absolutely nothing"
Nevýhody: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"

Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."

Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"

Nevýhody: "The entertainment system was broken in my chair"

Nevýhody: "Delayed by 2.5 hrs"

Nevýhody: "The seats are squeezed, no space for normal legs. you have to wait a long time for a glass of water. I AM NOT FLYING WITH THEM ANY MORE"

Nevýhody: "Long delay for departure"

Výhody: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Nevýhody: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."

Výhody: "Boarding was very fast."
Nevýhody: "Boarding started at least half an hour late."

Výhody: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Nevýhody: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"

Výhody: "Service, listening to my questions, overall!!"

Výhody: "Very friendly"

Výhody: "Helpful"
Nevýhody: "Better reading material"

Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."

Výhody: "All was super!"
Nevýhody: "All was great!"

Nevýhody: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."

Výhody: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nevýhody: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."

Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"

Výhody: "We made it safely to our destination."
Nevýhody: "There was no WiFi. Comfier seats or at least a pillow and blanket."

Nevýhody: "Being on time"

Nevýhody: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"

Výhody: "The airplane was brand new. The crew was very friendly"

Výhody: "everything was good enough"
Nevýhody: "I would like a meal and drinks on the board"

Výhody: "Food offered on flight even though short trip"
Nevýhody: "Was delayed so being on time"

Nevýhody: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"

Nevýhody: "Horrible customer support"

Nevýhody: "Flight was late"

Nevýhody: "would not check my bag to final destination"

Nevýhody: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."

Výhody: "Short, convenient, direct, value for money."
Nevýhody: "Not comfortable, small plane."

Výhody: "most of the crew were polite and helpful"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."

Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"

Výhody: "Newer plane for this stretch."

Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."

Nevýhody: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."

Výhody: "Flight was short and sweet, no problems to report."

Nevýhody: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."

Nevýhody: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."

Nevýhody: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"

Nevýhody: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."

Nevýhody: "I needed to cancel the flight a month before, and I got no refund"

Výhody: "Enough said"

Výhody: "Boarding went well and crew was nice."
Nevýhody: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."

Výhody: "good"
Nevýhody: "good"

Nevýhody: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"

Výhody: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Nevýhody: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."

Výhody: "I was surprised by the professionalism of air Baltic employees. They dressed well."

Výhody: "It was very easy to print boarding pass."
Nevýhody: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."

Výhody: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Nevýhody: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."

Nevýhody: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"

Výhody: "Moved up to First class section."
Nevýhody: "No refreshments"

Výhody: "Friendly crew, tons of meal options, good price."
Nevýhody: "Checked in luggage is only 20kg, there's no entertainment in flight."

Výhody: "Fine, left on time, short flight."
Nevýhody: "No complaints"

Výhody: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Nevýhody: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."

Výhody: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."

Výhody: "The flights were on time, and the Riga airport was efficient."
Nevýhody: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."

Výhody: "Very efficient, quick"

Nevýhody: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"

Výhody: "Smooth flight"

Výhody: "All good"

Nevýhody: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."

Výhody: "Despite leaving 40 mins late, we arrived only 20 mins late."
Nevýhody: "We left 40 mins late because 7 passengers were late to board."

Výhody: "Awesome staff. Was upgraded to comfort seating for free"

Výhody: "Value for money"

Výhody: "Nothing"
Nevýhody: "Uncomfortable seats, no room for bags overhead and shocking disembarkation."

Výhody: "Crew, hours, convenience"
Nevýhody: "Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew."

Výhody: "On time, good service"

Výhody: "I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline."
Nevýhody: "Literally everything. This is a gargbage airline."

Nevýhody: "Night flight, do not stop talking"

Výhody: "Boarding process was painless."
Nevýhody: "No free food."

Výhody: "didnt like it"
Nevýhody: "That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag."

Nevýhody: "I never knew you can make the sit rows so close to each other :)"

Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."

Nevýhody: "No food Limitted laugage"

Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"

Nevýhody: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"

Výhody: "The leg-room was ok only because we were assigned to an exit row."
Nevýhody: "No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all."

Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."

Výhody: "I was able to choose my seat without any additional fees. Crew was super professional."

Výhody: "Price"
Nevýhody: "Dying of thirst."

Výhody: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Nevýhody: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."

Výhody: "See above. But we given water."
Nevýhody: "See above."

Výhody: "Flight was late for like 3 hours"

Výhody: "The crew was OK."
Nevýhody: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"

Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"

Výhody: "The flight was sopuuse to depertur in 23:50 and we take of after 1"

Nevýhody: "late on our way to and from Europe, seats are uncomfortable"

Výhody: "The most horrible flight I have ever been on in my life"

Výhody: "Nothing"
Nevýhody: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"

Nevýhody: "איחור של שעות ארוכות גם בהלוך וגם בחזור. יחס מזלזל ומחפיר. חברה לא רצינית ולא מקצועית. מטוסים ישנים ולא נוחים.דיילים קצרי רוח ולא נחמדים."

Výhody: "Nothing"
Nevýhody: "The boarding was really slow, there was no entertainment or any service during the flight."

Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"

Výhody: "We got there safe"
Nevýhody: "Delays delays delays"

Výhody: "Friendly service, helpful ground staff."

Nevýhody: "It may be was not the company fault, but the security check was very long and hypercritical"

Nevýhody: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."

Nevýhody: "They broke my €1000 baby stroller"

Nevýhody: "Both flights had a delay of about an hour to an hour and half."

Výhody: "Reasonable price"
Nevýhody: "Late departure"

Nevýhody: "The delay of 2 hours"

Výhody: "With no hassle or drama.. All what you need from cheap flight."

Výhody: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Nevýhody: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."

Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."

Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."

Nevýhody: "Delayed"

Výhody: "Flight on time"
Nevýhody: "Non"

Nevýhody: "Our lugugge did not arrive from Prague!"

Výhody: "Nothing"
Nevýhody: "This airline lacks management, direction, structure and every detail required to run an airline."

Nevýhody: "They forgot our luggage, what the heck!"

Výhody: "Nothing"
Nevýhody: "See above"

Nevýhody: "Two days before the flight, they emailed to say that instead of 8:05 am, the flight would leave at 6:55 am. Ok, fine. I get to the airport at 5:30 and the flight is now leaving at 9:30 (and was further delayed to 10:20). I really could have used the extra sleep. Why bother with the email? Better yet - SEND ANOTHER EMAIL NOTIFICATION! They gave us a food voucher for the inconvenience but failed to mention that it wouldn't be honored on the plane. Very nearly missed my connecting flight which I had planned a full 4 hours between landing and takeoff. Harumph!"