Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Výhody: "Staff were professional and polite."
Nevýhody: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Výhody: "Very friendly crew and on time with no problems."
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Nevýhody: "There was no wifi on flight"
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Výhody: "Light snack and complementary wine"
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Nevýhody: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Nevýhody: "Nothing special"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nevýhody: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Nevýhody: "They have mabaged to lost my luggage"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Výhody: "Comfort economy well worth the extra."
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Easy airport business"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "KLM food and service are great"
Výhody: "Good food, good entertainment system, comfortable seating."
Nevýhody: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Výhody: "Crew are the best!"
Výhody: "The crew and the food were great!"
Nevýhody: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Nevýhody: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Nevýhody: "Seats were too close together."
Výhody: "Entertainment programs"
Nevýhody: "New variety of food"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Nevýhody: "Too much time spent at boarding. On luggage missing."
Výhody: "The crew was friendly and always came around with water."
Nevýhody: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Výhody: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Nevýhody: "wine selection divider between seats"
Výhody: "Over all everything was great, except the bags check in"
Nevýhody: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Výhody: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Výhody: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Nevýhody: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "25 min ahead schedule!!!"
Nevýhody: "Cabin space, too narrow rows."
Výhody: "On time."
Nevýhody: "Did not seat together passengers, although booked and checked in at the same time."
Výhody: "The food was okay and the staff were friendly."
Nevýhody: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Výhody: "Their evacution video is interesting"
Nevýhody: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Nevýhody: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Výhody: "The staff was very nice and friendly"
Nevýhody: "One hour delay without any information on embarking and another hour in the plane before departure"
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Nevýhody: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Výhody: "Free snack and drinks. Good service."
Výhody: "The food, entertainment, and service. Waited for me after almost missing my flight."
Výhody: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Výhody: "What’s not to like!"
Výhody: "Food was excellent and crew was very nice."
Nevýhody: "Could not check in online before my flight and no zones to board just line up and go apparently."
Výhody: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Nevýhody: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Nevýhody: "They lost my luggage"
Výhody: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Výhody: "It was a 30min flight not much to say The crew on the ground really took care of us"
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Výhody: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Nevýhody: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Nevýhody: "I was forced to rebook my 3rd leg after taking trains in the middle."
Výhody: "The food was good, the staff was very friendly and very nice,"
Nevýhody: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Výhody: "Loved the movie selection and the food was good too."
Nevýhody: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Nevýhody: "Seats looked older generation and configuration not great"
Výhody: "The free middle seat because the flight was not full."
Nevýhody: "Bigger glass for wine"
Výhody: "Good crew"
Nevýhody: "Seats way too cramped."
Výhody: "Crew cordiality"
Nevýhody: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Výhody: "Foot rest in coach"
Nevýhody: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Nevýhody: "The flight was late"
Nevýhody: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
Výhody: "The crew that flew us there was great"
Nevýhody: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Výhody: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Nevýhody: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Výhody: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Nevýhody: "More choices of TV shows to watch."
Výhody: "Good seat. Nice aircraft Helpful check in."
Nevýhody: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Nevýhody: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Výhody: "Nothing much, really."
Nevýhody: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Výhody: "Crew, on board entertainment..."
Nevýhody: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Nevýhody: "The time it took to open the door upon arrival"
Nevýhody: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Nevýhody: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Nevýhody: "TV at each seat"
Výhody: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Nevýhody: "It's a short flight, only water offered on board."
Výhody: "Seats were acceptable. Crew was competent and prompt."
Nevýhody: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Nevýhody: "more seat space and padding, no charge for soft drinks"
Nevýhody: "Flight attendants rude and lack of cleaning in the toilets."
Výhody: "The food and in-fight entertainment"
Nevýhody: "Comfortable seats"
Výhody: "The flight left and arrived on time, which is always nice."
Nevýhody: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Výhody: "That it took me from A-B"
Nevýhody: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Výhody: "Boarding and Check in was really good"
Nevýhody: "The temperature of the plane was too cold. A bit warmer would have been better."
Výhody: "Arrived on time"
Nevýhody: "Business class seats too narrow on 767. Needs upgrade"
Nevýhody: "Old aircraft Business seat narrow"
Výhody: "Window seat & no one sat next to me"
Nevýhody: "Customer service at baggage check in desk. Very very poor and slow"
Nevýhody: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Výhody: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Nevýhody: "If the passenger name was changed as requested and I would not lose the money."
Výhody: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Nevýhody: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Výhody: "The crew was excellent very very nice . The seats are ok ."
Nevýhody: "Food is very"
Výhody: "On board entertainment"
Výhody: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Výhody: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Nevýhody: "It was great!"
Nevýhody: "You have to pay for everything"
Nevýhody: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Výhody: "Entertainment system"
Nevýhody: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Nevýhody: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Výhody: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Nevýhody: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Výhody: "The seat"
Nevýhody: "The food. Awful. Awful. Beyond awful."
Výhody: "Good service by attendants. Good food."
Nevýhody: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Výhody: "Nice crew, helpful and friendly"
Nevýhody: "Late boarding, no television or personal entertainment options, food was not so good."
The flight attendant didn’t wake me up when I fell asleep. I liked that.
Nevýhody: "There needed to be vegetarian options."
Nevýhody: "We had one checked bag and it did not arrive when we landed. Told it was on the next flag but did not arrive until after midnight."
Nevýhody: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
Nevýhody: "My seat wouldnt stay reclined. I spent the hole flight pressing the button back. During the night I needed the assistance of the flight atendent. I had to press the button three times so that anyone could come to me. Didnt find the crew very willing to repeat some needed information about the food too. The airplane was full and simply there werent enough toilets for this amout of people there. Honestly, it was a terrible experience."
Nevýhody: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "The staff was very friendly and did a good job."
Nevýhody: "The entertainment on this flight was non-existent unless you paid extra for the iPads or internet. There were no tv screens on the back of the seats, which was not very pleasant for a 9 hour flight. We tried connecting to the plane's wifi and watching movies on our phones through the Air Canada app, but the wifi was so slow that the movies never even loaded. Additionally, not every row of seats on the sides has a window, and we were in a row that had a wall instead. The plug in our row did not work either so we couldn't charge our phones with it."
Výhody: "Space, food and entertainment"
Nevýhody: "It was late 20min"
Nevýhody: "AC was aware of flight delay due to computer system failure which caused missed flight connections for passengers and yet there was only one customer service rep at the counter in the Toronto Pearson airport to provide directions to stranded and confused passengers when AC1621 landed at 12:30pm on March 13 from Fort Lauderdale. After waiting in line at customer service for more than an hour, I was told I was booked for 9am flight the next day. I was with 2 kids, no options were explained about an overnight stay. The rep put me on standby and said they were flights every hour and told me to wait for next flight. Again no further explanations about standby, I was going from one gate to the next for 3 hours and I wasn't called. When I asked the agent, she asked me to wait. Finally a fellow passenger told me to check with agent at the next gate. That agent found out the cs rep put my family on standby but put a Nonexisting flight #202. So I was never called. I didn't pay money to get this kind of poor service. All I wanted was the basics, get me home without confusion. What a shame Air Canada! Our national pride is on the line. It should be named Air Nada cause no cs whatsoever. Bad management is to blame. Train your staff and hire qualified people to handle tech dept. We have no control over weather but tech backup is worth investing to prevent tech system issues."
Nevýhody: "we took off 3 hours after our actual take off time due to the cargo door not closing. we sat on the plane and they kept the exit door open causing very cold air in the plane. the door should have been closed to keep the heat in. for the 3 hours we were not given or even asked whether we might want coffee or something to drink or some kind of snack, they gave the business class something tho."
Výhody: "Once the flight left it was fine"
Nevýhody: "Flight was late, gate was moved and no compensation"
Nevýhody: "First flight was delayed so I missed my connection to Brazil, was left stranded in Toronto for 24h without a hotel or restaurant voucher."
Výhody: "The food and the crew"
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Nevýhody: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Nevýhody: "Because the first flight was delayed I did not end of completing this leg of the trip with Air Canada but instead rode British Airways."
Výhody: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Výhody: "Able to board in advance of pilots arriving."
Nevýhody: "Due to construction work on one of the runways, pilots were delayed as well as takeoff."
Výhody: "We enjoyed our flight. The flight attendants were efficient. Jeanie was the nicest one of all."
Nevýhody: "One of the flight attendants was rather rotund and, as I had an aisle seat, she frequently bumped my arm as she passed by. Not once during the flight from Sydney to Vancouver did she apologize. Otherwise, other aspects of the flight were fine. Air Canada is my number one choice of the airlines when traveling to Australia."
Výhody: "The new airplane 787 is really a nice airplane"
Nevýhody: "The flight delayed 1:45, making me lose my connection"
Nevýhody: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Nevýhody: "Never on time"
Výhody: "Good movies, had gluten free snack choices, so important"
Nevýhody: "Would LOVE closed captioning ability on the movie screens."
Výhody: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
Výhody: "There wasn't anything outstanding about this flight that would cause me to write about"
Nevýhody: "No food was provided unless you paid for it. There should be an option. Not wanting to pay for food shouldnt mean no food at all."
Výhody: "Friendly service."
Výhody: "Friendly staff every step of the way. Were always there and were always mindfu of your space."
Nevýhody: "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
Nevýhody: "The tv in business class weren't really working... stopping the movies by it self and I had to always restart them until I gave up on watching a movie!"
Nevýhody: "Bag damaged. No one to report damage to"
Výhody: "Efficiency, comfort"
Nevýhody: "They didn't let me board because I changed the original return ticket paying with a different credit card (still mine)...although they processed the payment and sent me a confirmation ticket"
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Nevýhody: "I attempted to check in three times the day before online- only to be told that there was an error of some sort- and to check in upon arrival. Although our arriving flight arrived over an hour before the Scheduled departure time- yet we were told that the flight had been closed. Despite the fact that she could see my name and my husbands name on the screen for the flight. We informed her that we had attempted to check in online three times but we're not allowed to. I believe it had something to do with checked baggage. After demanding to speak to someone in charge- we were told that the airport supervisor needed to be told by air canada directly to reopen the flight to allow us on. At this time my husband has been on hold ( an international call- seeing as we were on an island) for nearly 30 minutes- finially someone picked up and essentially told us that there was no way for air canada to do that and in fact it was the arriving airline that we should be communucating with. At this point- we hung up. Fearing that we would be stuck there- although the plane had still not departed- but since the supervisor of the airport never physically appeared so that we could discuss the issue in person- I went to another airline , American, to try to find and pay for, mind you, another way to get my husband and myself home. After spending another $1500 to do so- we boarded the American flight and actually made it home before our scheduled time had we been allowed to board the air canada flight. Honestly- I'm not sure if it was air canada or the airport... But I do know that my husband and I will never fly air canada or honestly- I have no desire to go back to the airport where this incident happened- which is sad because I like to contribute to the tourism economy of small island countries... But this one is no longer in my list."
Nevýhody: "Flight was 1 hour late departing."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
Nevýhody: "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Výhody: "I liked nothing, the flight was delayed 3 1/2 hours and was notified when I arrived 2 hrs before flight . The Airlines were not helpful at all. Then when I got to my seat on this late 3 1/2 hour delay my seat was broken and uncomfortable for the rest of the flight which was three hours."
Nevýhody: "Did not enjoy the flight or your flight attendants They were rude and did not satisfy me as a customer at all Would not recommend Air Canada rouge to anyone and will avoid booking with Air Canada again"
Výhody: "Standard flight - everything was as expected."
Výhody: "I liked the comfort and the service"
Nevýhody: "the long delay in Montreal"
Výhody: "Flight went as scheduled"
Nevýhody: "Boarding pass said no meals so I bought very expensive sandwiches in the airport and then they served meals on the plane"
Výhody: "My husband had wheel chair assistance, they crew that handled him were very caring, saw us through. It was a good flight, on both ends. Patricia"
Výhody: "comfortable seats good movies"
Nevýhody: "no food for a 5 hour flight, not even snacks very crowded - not enough room for carry ons the customs procedure took forever, very nerve racking"
Nevýhody: "Not even pretzels"
Nevýhody: "Slow and stupid some of passages"
Nevýhody: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."
Výhody: "The flat bed"
Nevýhody: "The Captain made loud announcements waking you up"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "We upgraded to first class, so everything was perfect!!"
Výhody: "Crew was great and seats had footrests."
Nevýhody: "Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again."
Výhody: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Nevýhody: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "Clean & ready"
Nevýhody: "Entertainment options"
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Výhody: "Space in the cabin"
Nevýhody: "Language included"
Nevýhody: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."
Nevýhody: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"
Výhody: "The plane was fairly new, clean, and comfortable seats."
Nevýhody: "A better selection of the main meals in business class."
Nevýhody: "Flight was delayed 1 hour"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Nevýhody: "Food timing, displays for video tiny and no selection possivble."
Výhody: "nice people and cordial staff"
Nevýhody: "cold night in Vienna, pre-boarded then waiting on the bus for 15 min (with doors open) before driven to the plane. then again landing in Lisbon, off the plane then bused to the terminal. slow"
Nevýhody: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Nevýhody: "The entertainment is very poor. The programs are not on demand and the screeen is old, small and very poor quality. The A330-200 I flew from Boston to Lisbon was excellent and had the new lie flat seats and on-demand entertainment. Big difference between the two airplanes."
Nevýhody: "We called the day before to ask about baggage and was told was included in price of ticket. Only to get to airport and be told was not included and cost 95 euro per bag. absolutely unacceptable and will warn all future associates that travel to Portugal"
Výhody: "very pleasant all cruise, and food very delicious"
Nevýhody: "Food's portion"
Nevýhody: "Food is horrible and the airplane la are very old."
Výhody: "My experiences on TAP have always been pleasant. The crew is friendly. Everything works as it should. No complaints."
Nevýhody: "No usb Mediocre to disgusting food"
Nevýhody: "They gave someone else seats I had reserved for 6 months and that I had paid extra for. I will take that up with the company forewidth"
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."
Nevýhody: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."
Nevýhody: "Boarding difficult for immigration"
Nevýhody: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Výhody: "Charging clients laugages exorbitant"
Nevýhody: "To pay twice the ticket and bagages"
Výhody: "They gave us good snacks. Comfortable flight."
Nevýhody: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Výhody: "Flight was on time and landed safely."
Nevýhody: "Boarding was quite chaotic. Seats were very cramped."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Cabin staff was nice"
Nevýhody: "Very cramped seating; rude baggage handlers; bad system for boarding"
Výhody: "Decent staff on the plane"
Nevýhody: "Could not move my seat the plane was very uncomfortable"
Nevýhody: "Seats, food, no internet, no wifi no USB outlet Besically it's old time flight"
Výhody: "Crew and food Were ok."
Nevýhody: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Výhody: "I did like the crew and food were great!"
Nevýhody: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Nevýhody: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Nevýhody: "Having to wait 3 hours in Lisbon airport after airline failed to hold our ny flight leg. Needed to stay overnight and be rebooked. Customer service lines in Lisbon worst I have seen in over 30 years of flying"
Výhody: "Very comfortable flight."
Výhody: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Nevýhody: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Výhody: "The crew was super nice and professional"
Nevýhody: "The plan was delayed 2 hours, seats were beyond small."
Výhody: "arrived on time"
Nevýhody: "baggage fee for 1 checked bag"
Nevýhody: "Seats were uncomfortable"
Výhody: "Staff and fact that flight was 45mins shorter"
Nevýhody: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."
Výhody: "Flight was overbooked. TAP Portugal removed me from the flight without warning (I was already at the airport, with plenty of time to spare), and is now making it nearly impossible to get a refund. Would NOT recommend flying with them."