Excellent staff and good in flight service
Way too small plane to handle hand luggage from full flight.
Výhody: "Free movies"
Nevýhody: "Free wifi. Better movie selection"
Výhody: "Everything was nice."
Nevýhody: "Nothing to complain about."
Nevýhody: "Not losing my luggage"
Nevýhody: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Výhody: "Finnair cabin/seats, clean, quiet and comfortable airport in Helsinki"
Nevýhody: "Not only the first flight got delayed for over 2 hours. I had to re-book the second - connecting - flight because of that. Now it made my layover instead of 1 h 45 m - 5 hours! Then the second flight got delayed!! So instead of 5 hours layover it was over 7 hours!!! Very inconvenient and upsetting experience. The only reason I booked these particular flights is because they were advertized as "the shortest trip" time on your website..."
Výhody: "I wish I found somebody to take me around"
Nevýhody: "No complains"
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Nevýhody: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Výhody: "Good food."
Nevýhody: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Výhody: "Service was good"
Nevýhody: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Výhody: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Nevýhody: "Nothing it was an enjoyable flight all the way around..."
Výhody: "the food was decent, the people were nice"
Nevýhody: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Výhody: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Nevýhody: "Amenity kit was a little basic."
Výhody: "Crew attitude, food, bluberry juice, punctuality"
Nevýhody: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Výhody: "The crew was friendly. We were delayed, but I think that's because we were waiting on travelers with delayed connecting flights."
Nevýhody: "The food was very heavy, heavier than airplane food usually is. The touchscreen TVs were not very responsive."
Výhody: "Took over an hour to check in. There were at least 300 people in line with one person checking economy in."
Výhody: "Great crew and discovered blueberry juice."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "Excellent service!"
Nevýhody: "The boarding control in JFK, Terminal 8 is extremely slow. It had taken about 2 hours to get in. Arrgh!"
Nevýhody: "the flight was 2 hours delayed."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Výhody: "Arrived ahead of time Crue"
Nevýhody: "Sales on board"
Výhody: "This was a very short flight and I don't recall if there was any food service or entertainment."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Headset did not work properly overall it was great"
Nevýhody: "Headset receptacle did not work properly I could only hear in left ear"
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Nevýhody: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"
Výhody: "The flight came on time and arrived in Chicago on time. The crew were friendly."
Nevýhody: "The sound was out on my chair, so there was no sound to the movies. The food was really kind of junky and I decided against eating most of it so I wouldn't make myself sick. The meals could really do with more produce and a few more vegan options."
Výhody: "My stay in the air was approximately about an hour from stockholm to Helsinki. They smiled me and gave comfortable service as always . Thanks"
Nevýhody: "It may be not about flying process but airport environment or service. ARN airport was a bit cold even inside of the building . The WiFi was offered only limited time , which was very shorter than I expected but overall status with cosy mood made me as if I were at home . On the other hand , the finnair check in counter had only two , one of which was business and the other was economy it took about 40mins to send my luggage and check in ."
Výhody: "Felt captain on the original flight did everything he could"
Nevýhody: "Boarded late, taxi' around for 3 and a half hours, deplaned as flight was canceled, waited 3 hours for next flight which was then cancelled. All understandable until the announced that the flight was reinstated only to be followed by an hour of the clerks unable to put people back on the flight which caused it to be cancelled. Sent to another airport except the free shuttle wasn't running, 50 dollar taxi ride later I got to sleep on the floor until the gates finally opened 5 hours later"
Výhody: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Výhody: "Staff was nice. Seat was standard."
Nevýhody: "Small movie selection."
Nevýhody: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Výhody: "Departed on time and arrived early. What more could you ask for?!"
Výhody: "It was relatively inexpensive. I didn't mind the food/"
Nevýhody: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Výhody: "on time friendly staff"
Nevýhody: "more food choices"
Výhody: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Nevýhody: "Boarding was chaotic. Pre boading not enforced, all passengers boarding at the same."
Výhody: "On time arrival."
Nevýhody: "Nothing really. Short flight so no entertainment."
Výhody: "The movie entertainment selection Food was okay"
Nevýhody: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Výhody: "The food and entertainment were good."
Nevýhody: "This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane."
Výhody: "I never took it because....."
Nevýhody: "your customer service agent refused to help, and I had to fly to New York and take a different flight to London, and the whole thing cost me an extra $2900."
Výhody: "direct flight"
Nevýhody: "There was a lack of air and no possibility for individual airing your seat, during our flight we had to stand in the back because we were almost passing out of overheating 30 Celsius plus heat in our row. We asked for a cooler temperature and only the last 20 minutes it started cooling but then to ice cold. My audio was not working properly, at max it was still unclear. We have had better flight experiences."
Výhody: "This flight, the crew was very friendly and helpful."
Nevýhody: "The food is bad"
Free food or entertainment should work
Výhody: "no remarks. everything fine for a short flight"
Nevýhody: "Not being able to choose my seat on a 500€ return flight is a joke."
Nevýhody: "Our tickets had been cancelled when we got to the airport. Had to purchase new ones. Now we have to fight to get reimbursed. Not happy"
Výhody: "Seats were comfortable. The crews were helpful."
Nevýhody: "Cleaner bathroom on the plane."
Nevýhody: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Nevýhody: "Whole flight was so cold like in refrigerator."
Nevýhody: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Výhody: "Arrived ahead of time"
Nevýhody: "Not business treatment, the boarding que, the seats, the food"
Výhody: "The flight and services were OK, the only bad thing - my baggage did not arrive David Silberman"
Výhody: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Nevýhody: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Výhody: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Nevýhody: "Aisles were very narrow to access bathrooms."
Výhody: "Excellent service. Friendly staff."
Výhody: "Everything about the flight."
Nevýhody: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Nevýhody: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Výhody: "Good leg space and went on time."
Nevýhody: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Nevýhody: "Even after meal request few days back, no veg meal available for this long journey"
Nevýhody: "crew indifferent; entertainment limited; food not so good"
Výhody: "The seats had more leg room that similar sized planes on other airlines."
Nevýhody: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."
Nevýhody: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."
Nevýhody: "To small of a choice to choose from. More options and also newer movies would have been better"
Výhody: "I enjoyed everything but"
Nevýhody: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Nevýhody: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Výhody: "Smooth flight Pleasant staff Smooth boarding process"
Nevýhody: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Výhody: "They had a funny safety video"
Nevýhody: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Nevýhody: "Flight was late and I almost missed my connection in Brussels"
Nevýhody: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Výhody: "The space between the seats was good"
Nevýhody: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"
Výhody: "The crew was nice"
Nevýhody: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Výhody: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Nevýhody: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Nevýhody: "Very noisy crew Not enough space for hand bugs."
Výhody: "Nice plane, seats, staff. I was told the regular economy seats did not recline. they do. I was able to upgrade on on leg to economy privlige and then it was much more roomy. The food was good for me : )"
Výhody: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
Nevýhody: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."
Výhody: "Crew was ok"
Nevýhody: "Impossible to check in online if you have a visa. Avoid at all costs seats in row 15. The first row in coach has 3 seats and be row behind has 4 meaning that you are 4 people sharing 3 screens and seat pockets. No room to put your legs under the seat in front of you because they are not aligned with the seats in front. I fly all the time and have never seen this. I am short and has absolutely no room for myself or even my iPad and headphones. Horrible experience. Never flying with Brussels airlines on a transatlantic again!"
Výhody: "Nice plane, great entertainment unit. USB charging is nice. Food service was surprisingly good and the staff was very pleasant and helpful on the flight."
Nevýhody: "Boarding from a connecting flight is a disaster. For some reason brussel's air didn't validate our passports at the first international flight. Everyone was expected to do it at the Brussels airport. This would be fine if they had a sign up explaining what to do, or even a basic queue set up. There were passengers for 3 flights mobbed around the check point in front of our gate with nothing resembling a line. Everyone was completely confused and crawling over each other. Add that to our delayed landing that put us on the tarmac, forcing us back through security and a huge walk away from the gate... We very nearly missed our flight! Please please please figure out a way to communicate to your passengers and get people into a proper queue!!!"
Výhody: "Friendly crew, good food"
Nevýhody: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Výhody: "In-flight staff are professional and try to get on with things even in tricky situations."
Nevýhody: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Výhody: "Crew was great"
Nevýhody: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Výhody: "Ease of checkin"
Nevýhody: "I didn't get a window seat. theyou could have done a lot better than just a muffin for breakfast. the crew skipped me for tea"
Výhody: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Nevýhody: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
Výhody: "Loved the entertainment options"
Nevýhody: "Lost luggage, low food quality, long lines for transfers"
Nevýhody: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"
Výhody: "got there.."
Nevýhody: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Nevýhody: "They charged us for coffee and drinks."