Výhody: "The seats were comfy and the pilots were skilled, food was average."
Nevýhody: "The handles in between the seats could've been better by being able to be completely raised."
Nevýhody: "Clean up the planes better"
Nevýhody: "Things were very scratched"
Výhody: "Everything! I never knew Finnair was such a great airline."
Nevýhody: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Výhody: "everything was good"
Nevýhody: "Needed a bit more food :)"
Výhody: "I got an extra blanket."
Nevýhody: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Nevýhody: "Same as above. Seats very narrow. But enough leg room"
Nevýhody: "Seats were not very comfortable, although there was enough leg room"
Nevýhody: "I hurt my knee. The legroom is too small."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Výhody: "Nice crew that were helpful."
Nevýhody: "Small plane, cramped seating."
Výhody: "Its a short ride."
Nevýhody: "Short ride."
Výhody: "Crew was very friendly and efficient"
Nevýhody: "Food menu from Finland to Chicago could use a few more choices"
Výhody: "the food provided under gluten-free food"
Nevýhody: "I could not be given the boarding pass fir the last leg of my trip"
Nevýhody: "Economy seat with Centre seat left empty"
Výhody: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Nevýhody: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."
Výhody: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Výhody: "The food and the crew were excellent."
Nevýhody: "My family's seats were separated by several rows. The airport gate was not manned until several minutes before boarding time. We had to ride a bus to board the plane. There was an extra passport check. The plane had a very old and outdated entertainment system."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "The Finnair representatives at the airport were incredibly nice and helpful."
Nevýhody: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Výhody: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Výhody: "The flight overall was okey. Pleasant crew."
Výhody: "Everything went smoothly"
Výhody: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Nevýhody: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Výhody: "Everything was great. They made a nine hour flight actually enjoyable."
Výhody: "Friendly and helpful crew"
Nevýhody: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"
Výhody: "Perhaps that we eventually got there and that the plane did not crash"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "Not much."
Nevýhody: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "inbound crew very friendly - nice plane on outbound flight . service throughout inbound flight"
Nevýhody: "Food was not good at all on outbound flight, limited vegetarian options inbound and was not able to select preference prior to flight. staff on outbound flight were unfriendly and service stopped after meal."
Nevýhody: "very little leg room for anyone over 6 feet"
Nevýhody: "Whoever designed and built this airplane should literally be INDICTED - AND I AM NOT KIDDING! We were in disbelief the moment we boarded and saw the airplane. 10 people across jammed into the row??!! - and on an long international flight?? - are you kidding??!! Further, these were the SMALLEST seats I have EVER been forced to sit in. Neither I, or my friend came close to fitting. We literally had to alternate getting up and standing because we were literally overlapping each other when we sat! (His shoulder and arm were literally on top of me!!). It was so bad that when the stewardess came rolling down the aisle with her cart, I had to be aware and see her in advance so I could literally TURN MY BODY OVER TO THE LEFT HALF ON TOP OF THE PERSON SITTING NEXT TO ME SO SHE WOULDN'T TAKE OFF MY ARM AND SHOULDER. ULTIMATELY, SOMEONE, OR MORE THAN ONE PERSON, IS GOING TO GET SERIOUSLY HURT BY THIS RECKLESS, GREED-DRIVEN DESIGN!! The OVERT GREED by the airline (American) clearly reflected by this in trying to JAM as many human beings into a flight as possible like Sardines is DISGUSTING!!! You simply DO NOT TREAT HUMAN BEINGS THIS WAY!! It is also clear evidence that there needs to be tighter standards, regulations and penalties by the FAA and what is allowed by airlines. AND I AM SENDING A LETTER TO THE FAA!!!"
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "None of it."
Nevýhody: "Not getting aisle seat, unpleasant passengers sitting next to me (making faces when I wanted to go to the lavatory from the window seat), group of noisy, drunk and rude young women behind.."
Nevýhody: "I had a seat on an aisle, which was good. But, the TV / video screen did not work. Luckily there wasn't a passenger next to me, and I used that screen. I told the steward, but never got help with the screen. I had to " Lean " for the 9 hours. The bathrooms became gross after 5 hours. I don't need to explain."
Výhody: "Crew staff pleasant although did not particularly take the initiative to help customers."
Nevýhody: "Boarding process at Heathrow was chaotic. Could not hear announcements and the response was a large crowd pushing towards an unclear entrance point. The seats are quite small and recline a minimal amount My biggest complaint is that four of us traveling together could not be seated in close proximity to each other, despite making that request over four months before the flight. Extremely frustrating to deal with check-in process as well--because we booked on Finnair, we could not use online system. This was an aggravation considering we were traveling. And--one of our bags was left behind in London. \"
Výhody: "We got there"
Nevýhody: "No way to get seat assignments until 4 hours before flight"
Výhody: "British air is great. Great movies good food. Good service."
Výhody: "Crew, boarding, cleanliness of the plan, and all other aspects other than food were good/excellent."
Nevýhody: "The vegetables in the meal / salad were still frozen….inedible. In the morning in the asian vegetarian meal it was simply fruit…that was it. No protein source. I have been on many BA flights and the food has not been this poor, so not sure if the carrier who services food source has changed."
Výhody: "The service was remarkable. Everyone was very attentive and friendly which is exactly what you would want for a long flight. The crew came around frequently to provide beverages and left you alone to sleep."
Nevýhody: "The boarding process was a bit hectic. The flight was full which I completely understand. After everyone was settled in the plane it took another 25 minutes to leave the runway."
Výhody: "Everything was good, cozy airplane, tasty food"
Výhody: "easy - no surprises"
Výhody: "That they actually gave a meal."
Nevýhody: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Výhody: "It was a wonder flight. Great staff!!! highly recommended."
Výhody: "We were booked in business class for no additional charge."
Nevýhody: "The movies shown were black and white old films."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Výhody: "Early morning flight so left on time and arrived early. Staff excellent."
Nevýhody: "Seats are grim like most European carriers in coach..."
Nevýhody: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Výhody: "Nothing! We’re still in Baltimore"
Nevýhody: "Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it."
Výhody: "Nice crew"
Nevýhody: "economy seats...Space!"
Výhody: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Nevýhody: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Nevýhody: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."
Nevýhody: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Výhody: "Good priority boarding"
Výhody: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Nevýhody: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Výhody: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Nevýhody: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Výhody: "The rest was ok"
Nevýhody: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Výhody: "I missed it"
Nevýhody: "I missed it"
Nevýhody: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Výhody: "Ok flight."
Nevýhody: "My luggage bag was lost, which contained my entire life."
Výhody: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Nevýhody: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Nevýhody: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Výhody: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Nevýhody: "No complaints."
Nevýhody: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Výhody: "The crew was polite."
Nevýhody: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Výhody: "Crew was very friendly"
Nevýhody: "No much choice of Movies in the entertainment program"
Nevýhody: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Výhody: "Smooth flight Pleasant staff Smooth boarding process"
Nevýhody: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Výhody: "Clean and somewhat comfortable"
Nevýhody: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Výhody: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Výhody: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Nevýhody: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Výhody: "The on board crew was very helpful."
Nevýhody: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Výhody: "The crew seemed nice"
Nevýhody: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Výhody: "Fast Boarding"
Nevýhody: "Was waiting for a lagguage over 30min at Tegel airport"
Výhody: "On time Polite crew"
Nevýhody: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Výhody: "pleasant fight..."
Nevýhody: "long flight (it was far through no fault of Brussels Airline"
Výhody: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Nevýhody: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Nevýhody: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Výhody: "In-flight staff are professional and try to get on with things even in tricky situations."
Nevýhody: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Výhody: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Nevýhody: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Výhody: "It was a short flight, so it was appropriate."
Nevýhody: "No free food and no entertainment. Boarded late."
Nevýhody: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Výhody: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."
Nevýhody: "Lousy treatment to passengers/customers"
Výhody: "got there.."
Nevýhody: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Výhody: "Overall plesant."
Nevýhody: "No snack not even a peanut. Transfer was stressful walk bus more walking customs control and very tight schedule."
Výhody: "Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!"
Nevýhody: "Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!"
Výhody: "Crew was very friendly"
Nevýhody: "Seats were the worst ever"
Výhody: "At the gate there was a wonderful United Airlines employee (the flight was operated by United Airlines) who made an extra effort to organize me and my husband seats next to each other. The flight was full and we didn't have seat bookings before boarding."
Nevýhody: "I didn't like the food which is usually expected on airplanes. Still, there is one quite simple thing that is possible to arrange to improve the quality - fresh bread instead of dry and hard one. Comfort - the airplane had 3-seats rows on sides. I prefer 2-seats rows. I haven't noticed that bigger planes mean automatically cheaper flight tickets. Therefore I definitely choose less crowded plane with more comfort. Entertainment - the TV was touch screen. Modern idea but poor realization. The TV user interface was very hard to manipulate because the extra mouse that had to be brought on right button hardly moved."
Výhody: "The staff was polite, responsive and proactive. The service was great and the food was above average. The movie and entertainment was good and offered many choices. I would recommend this airline for overseas travel."
Nevýhody: "The seats, and head rest specifically, were a little uncomfortable for a long trip. Feels like it forces your head forward in an awkward position."
Výhody: "Only a one hour flight, so many of the items in question didn't apply."
Nevýhody: "It ran a little late and we just made our connection in Brussels."