Nevýhody: "The touch screen did not work properly"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Pleasant crew. Appropriate and efficiently served snack."
Nevýhody: "Boarding and disembarkation were slow."
Nevýhody: "Flight got cancelled"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Nevýhody: "Staff rude and short"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Výhody: "The space at my feet with the chair in front was a bit akward."
Nevýhody: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Everything is alright"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Výhody: "Friendly crew."
Nevýhody: "So many people on a 747!!"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nevýhody: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Really friendly staff. Great service"
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Nevýhody: "Flight was delayed due to weather in Amsterdam area"
Výhody: "The flight attendants could not do enough for you."
Nevýhody: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Nevýhody: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "No chargers or tv on planes"
Nevýhody: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Výhody: "Easy airport business"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "Crew was friendly, and the food was better than the usual KLM fare."
Nevýhody: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Nevýhody: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Výhody: "Short flight friendly crew"
Nevýhody: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Nevýhody: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Výhody: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Výhody: "Crew very efficient Food was reasonably good Good movie selection"
Nevýhody: "Boarding at AMS was very disorganized. No row boarding for economy, just all at once Lights stay on during the flight, so difficult to sleep"
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
Výhody: "Seats are way more comfortable than other flight companies"
Nevýhody: "Crew could have been more patient"
Výhody: "TAP is great to fly, friendly, safe and solid, nice crew"
Výhody: "Not much. Poor service, bad crew"
Nevýhody: "Better service"
Výhody: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Nevýhody: "Cannot really think of anything that needed attention on these flights."
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Nevýhody: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
Výhody: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Nevýhody: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Výhody: "Food taste"
Nevýhody: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Nevýhody: "Better flight attendants who know how to help. Never TAP again!!"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "It was on time."
Nevýhody: "90 euro per bag!!!! Outrageous. Never again TAP."
Výhody: "Punctuality, service and confort"
Výhody: "Luggage was delivered, although very slow to arrive at carrousel"
Nevýhody: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Výhody: "Food was good, but no champagne offered. The attendants were nice, though."
Nevýhody: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Výhody: "Nice staff"
Nevýhody: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Nevýhody: "Nothing meal was fine , flight on time, good experience."
Výhody: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nevýhody: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "Flight crew was friendly."
Nevýhody: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Výhody: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."
Výhody: "The crew was very attentive and helpful"
Nevýhody: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Výhody: "On time, easy boarding"
Nevýhody: "There were no power outlets"
Výhody: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Nevýhody: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Výhody: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Nevýhody: "Nothing to like here except timeliness"
Výhody: "Very friendly staff and well organized."
Výhody: "So accommodating!! Top of the line!"
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Flight was just crappy all the way. New airplane...seats d ont recline."
Nevýhody: "Same as above"
Nevýhody: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Výhody: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Nevýhody: "The chairs were small and we didn't have very much legroom"
Výhody: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Nevýhody: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
Nevýhody: "2 hour delay for a 30 minute flight. Really?"
Nevýhody: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
Nevýhody: "Non reclining seats"
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "The crew is always professional and keeps you informed of what changes there are."
Nevýhody: "Second half of flight was very rough"
Výhody: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Nevýhody: "Passenger attention not he best"
Výhody: "Aircraft seem well maintained and crews are very nice."
Nevýhody: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Výhody: "Quick boarding. Crew is great."
Nevýhody: "Schiphol delays everyone's life."
Výhody: "Easy check in and bag handling"
Výhody: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Nevýhody: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Výhody: "Loved the option to upgrade TAP offered. Glad I took it. Great service and lovely food!"
Nevýhody: "Bathrooms were not well-stocked on flight. No soap in one bathrooom."
Good budget airline, comfortable seats and pleasant crew
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Výhody: "The flight was fine."
Nevýhody: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Výhody: "It flights themselves were fine. A 45 minute delay sucked though."
Nevýhody: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Nevýhody: "It was so late and we were not told anything!!!"
Výhody: "The crew was welcoming and friendly. The choice of movies was awesome."
Nevýhody: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Výhody: "Crew was very friendly!"
Nevýhody: "The plane smelled terrible - almost like one of the toilets had backed up."
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Výhody: "The price"
Nevýhody: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Nevýhody: "Terrible hard landing"
Výhody: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Nevýhody: "Can't comment on food as it isn't provided with the basic fare."
Výhody: "On time"
Výhody: "Good airport and nice crew"
Výhody: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Nevýhody: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Výhody: "Seat comfort Nice stafflost"
Nevýhody: "They lost our luggage Major bummer"
Nevýhody: "Fligjt canceled, bad customer support, lost bag"
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Výhody: "The two staff I randomly meet and ask for questions"
Nevýhody: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Výhody: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Nevýhody: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Výhody: "Everyone was nice."
Nevýhody: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Výhody: "Flight was on time!"
Nevýhody: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Výhody: "Spacious seating for a budget airline."
Nevýhody: "Nothing. All good."
Výhody: "legroom was ok but i paid for it"
Nevýhody: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Nevýhody: "Flight was cancelled--no crew!"
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Výhody: "smooth flight"
Nevýhody: "boarding took too long"
Nevýhody: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Only good thing about flight was it is cheap"
Nevýhody: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Výhody: "Nice friendly service at the gate for boarding and onboard"
Nevýhody: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Nevýhody: "Never made it due to prior cancellation and no back up plan"
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Výhody: "Flight attendants were very good"
Nevýhody: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Výhody: "Nice aircraft (new, pleasant atmosphere), on time departures, very courteous and prfessional staff, clean plane"
Nevýhody: "crippling amount of room between seats, so little that everyone must stand, turn around, and grip the seat back behind themselves to slide out. We deal with it because this is the world we live in. The new thing in Europe - if you didn't purchase a ticket that includes drink and a snack, you are s.o.l. (best to grab a snack to take on board)"
Výhody: "Excellent service. Great food and drinks."
Výhody: "Everything was fast and convenient and the price was good"
Nevýhody: "No sign of eurowings on check in"
Nevýhody: "Delayed. Our bags didn't make the connection."
Výhody: "I made it to my destination"
Nevýhody: "I have never got in almost 13 hours of flight and was not even offered glass of water or any food!!! Norwegian flights are not providing any beverages or food and when I asked they told me I should have added food options on my booking???? That’s the most unbelievably weirdest and inhuman flight I have ever took. Will definitely make sure not to do same mistake ever again!"
Výhody: "The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy."
Nevýhody: "The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim."
Výhody: "Worst travel experience of my life"
Nevýhody: "Don't levy excess baggage charge in Biz class for minimal overweight. Much room for improvement in food. Partial recline seats not comfortable in Biz class Update movies. Allow on-line check-in Monte Carlo (to Oslo)."
Nevýhody: "Good was terrible and not included with ticket unless you pay for it. Seat barely reclines. Outdated planes"
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "The flight was on time"
Nevýhody: "The crew was harsh and not nice The food was terrible"
Nevýhody: "The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again."
Výhody: "Rainbow landing lights"
Nevýhody: "Give people water at the very least. It's hard to bring your own because of security checks"
Nevýhody: "Boarding was super slow"
Výhody: "For an economy flight, the plane was night, as was the seating."
Nevýhody: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Výhody: "New plane..."
Nevýhody: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Výhody: "Amazing crew and eats"
Nevýhody: "Norwegian is a great airline ..they try their best to make sure you enjoy your trip"
Nevýhody: "Too many delays, airplane was cold"
Výhody: "I am a over weigth and is ok for slim people"
Nevýhody: "Few space for wide"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "I picked my seat out nd this time Norwegian kept layout of plane with what I paid for (they rarely do and often change place configuration without compensating for the change)"
Nevýhody: "No a/c in airport terminal or plane. People were sweaty and it was disgusting. No announcements at all while waiting in airport to board plane which was delayed over an hour. Instead the staff was literally grabbing customers and pushing them into lines....I wasn't touched but I was watching and it was amazing that they could get away with what they did. Never handed out customs cards which led to excessive delays in customs. The Customs agents were actually bad mouthing the airline for their poor service."
Výhody: "The jet had free WiFi. Call it a win. Everything was smooth. Even the landing."
Nevýhody: "No connecting flight available. No notification of problem till check-in. INEXCUSABLE!"
Výhody: "Nice clean, new plane"
Nevýhody: "Be prepared to bring out your credit card for a crappy cup of coffee, and again for water, toilet paper, and anything else you might need. Then it took a full 50 minutes to get checked luggage at destination (Barcelona). Staff was rude and simply did not care. After paying for seat assignment and checked bag, it is not a bargain airline. This was first and last time on Norwegian."
Výhody: "I did not like the fact that there are so many hidden fees. Customer service is also the worst. It took a flight attendant 20 minutes to attend a request, and another 20 minutes to give you what you requested/orderd. Also, once they attend you, they make you feel like you are the worst customer for requesting/ordering something. They give you the nastiest side eye, all of them!!! They also kept getting the orders wrong. The old gentleman I sat next to was vegetarian, and they gave his meal to someone else, so they gave him a sandwich with meat in it."
Výhody: "plane itself was great, crew was great"
Nevýhody: "not a fan of this "having to purchase EVERYTHING" system. at least offer water to all passengers once during the flight."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Nevýhody: "There was no communication and the whole experience was extremely disorganized. Our flight was cancelled and delayed numerous times. We were in the airport until 4 am two nights in a row."
Výhody: "Flight times avoid local traffic for departure and arrival."
Nevýhody: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Výhody: "Flight was safe...!!! The most important thing...!!!"
Nevýhody: "No food Tight seats Narrow isle Bathroom a mess Not even a free inflight drink"
Výhody: "Disability access at Gatwick was excellent. Quick, polite and efficient service from arriving at the airport to boarding the flight Can’t comment on food as did not have any."
Nevýhody: "The flight was almost full with only a few empty seats at the back of the plane. I was on crutches with a broken ankle and had asked politely if I could be sat next to an empty seat so I could elevate my foot (doctors orders) and because my boot would not fit under the chair in front. The crew made no effort to seat or switch me to a seat at the back next to one of the few empty seats. It was a very uncomfortable flight and I had to keep my foot in the aisle and stay awake to avoid being run into by the food or drinks cart. Poor selection of movies. Mainly older movies. While I actually appreciate the cheaper flight and being able to avoid paying for the food I think that they should offer water. There is only so much you can carry into the flight and having to buy water is ridiculous."
Výhody: "The plane is new, clean, and has a good entertainment system."
Nevýhody: "The airline failed to inform that upon check in they would weigh carry on's and if they were over 10kg you would have to check a bag for $65. 3 stations and over an hour later, people were furious. Also, if you didn't book a premium ticket the flight staff didn't want to deal with you. Asking for water incurred a nasty look. I was surprised by the lack of customer service and therefore I don't plan to fly this airline again."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "Nice plane, smooth flight, friendly crew"
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Nevýhody: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Výhody: "Norwegian is an awesome airline."
Nevýhody: "Both Athens and JFK were horribly prepared for our flight. We were delayed 90 min departure due to the irresponsible extra screening by the Athens security staff. Then, when we got to JFK, we sat on the tarmac an extra 45 min because the gate wasn't ready for us."
Výhody: "Flight was good and crew was friendly. Good entertainment options."
Nevýhody: "I didn't realize that with this class of ticket it is bare bones, meaning you don't even get a soda or anything, you have to order and pay through the computerized snack bar and then they deliver it to your seat. If you ask for a glass of water they will give it to you but they don't ask. Also they did not pick up any trash until the very end of the 8 hour flight. You get what you pay for! Overall it was okay for me but it was a bit surprising that with such a long flight they don't offer even a soft drink or coffee/tea!"
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "The plane was clean and there was a lot of space for luggage."
Nevýhody: "The seats seemed smaller than on other planes."
Výhody: "Dreamliner was good."
Nevýhody: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Výhody: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Výhody: "Checking bags is free!"
Nevýhody: "There was very little communication about gate changes- the gate changed two times while we were at the airport"
Výhody: "Very efficient and and on-time."
Nevýhody: "The seats were quite narrow. It may be worth alerting future passengers of the seats in coach when suggesting they might want to upgrade."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "Loved the modern amenities - movie selection and being able to order snacks and drinks from the screens. Orders were delivered quickly."
Nevýhody: "It was SO cold for the entire flight. Boarding process was very confusing with the buses. No restroom in gate area."
Nevýhody: "Wait to board and after time passes for departure, notice for delay only after expected departure time. No explanation. 1hr delay then they call to gate and everyone waits and another hour passes and no explanation given. Finally next boarding time passes and then gate change and plane change and we are notified they needed to get new crew. Finally board. Landing was terrible and I dont feel particularly comfortable ever flying with this airline again. Will rather pay more and fly klm"
Výhody: "I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful."
Nevýhody: "I wish there was a music selection on the screen for entertainment"
Nevýhody: "First off. I was late to my flight on the 19th, and Norwegian forced me to purchase an entire new ticket for a flight the next day. I have missed flights before and have never had to pay for another flight. The the next day, when I go to board, I see it is not Norwegian Air at all, it is some airline called Hi Fly that I have never heard of. Norwegian sold this flight to someone else. This airline is not up to my standards. The entertainment selection was very sparse. Besides the 1 1/2 meals provided, there was no food on an 11 hour flight! They ran out of alcohol 3 hours into the flight, which again, I have never seen that happen before."
Nevýhody: "Flight was handed off to another airline - both airlines blamed each other for any problems. Misinformation regarding seat upgrades. Flight ran out of drinks."
Výhody: "I had an extenuating circumstance on my way to the airport and the crew and staff could not have been more accommodating and helpful, rather than leaving me overseas for another night. The flight and in-flight experience was also great."
Výhody: "Loved everything about my flight. It left and arrived on time, crew were very polite, food selection looked great( I didn't purchase anything), and my check in & arrival process was smooth."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Friendly staff"
Nevýhody: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Nevýhody: "No vegan food."
Výhody: "App is helpful. Email messages are helpful"
Nevýhody: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Výhody: "Staff where nice and flight was on time"
Nevýhody: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Výhody: "Keeps to schedule. A high performing low cost airline."
Nevýhody: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Výhody: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Nevýhody: "Maybe enough seats for everyone after security but obv right for space"
Výhody: "The efficiency of the staff, the cost of the flight, the food."
Nevýhody: "The queue at the airport."
Výhody: "Arrived on time"
Nevýhody: "Screaming children and little food on offer. No tea...again"
Výhody: "Efficient, good value and on time"
Nevýhody: "Non priority Queue and the fact that my bags were put in the hold."
Výhody: "Airport OK. Efficient service. On time arrival."
Nevýhody: "Gate area bit narrow and clumsy. Walk to plane. Deposit your own bag on large trolley outside plane due to opportunistic charging policy of RyanAir. Seat basic no recline. No seat pockets. No wifi. Still paying £200 return.."
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "On time departure and arrival"
Nevýhody: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Nevýhody: "Check in, crowds, cramped seats"
Výhody: "Ease of check in"
Nevýhody: "Late notification of cancelled flights. Ryan airs disregard to the impact to people's lives"
Výhody: "Comfortable seat"
Nevýhody: "Flight delay and .no air bridge"
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The flight was excellent all throughout,very kind Staff,Captain was brilliant"
Nevýhody: "Wait to long from check in to board the Plaine"
Nevýhody: "Flight delayed, no baggage tags to put cabin cases in hold and ‘random allocation’ seats actively place people as far away from each other as possible"
Výhody: "Crew was very friendly and helpful."
Nevýhody: "Long wait before getting on the aircraft"
Výhody: "Absolutely nothing! Horrible airline to say the least :("
Nevýhody: "Very rude staff and overall poor service!"
Výhody: "Crew was friendly and professional"
Nevýhody: "Seats don't recline, no seat back pocket"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Boarded on time"
Výhody: "On time"
Nevýhody: "Tight seating"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Was what I expected."
Nevýhody: "The number of people who choose to keep going up and down the aisles and not sit in their seat. Pay to sit next to your friend if you are that bothered. Made the hostesses job much harder to serve drinks quickly as had to keep moving back and forth to accommodate people walking by"
Nevýhody: "We waited for an hour on the tarmac. It's critical that if other passengers aren't on time we close the doors and go so we leave on states time. Otherwise we miss it as we did and had to wait an hour. I realise my flight was cheap however timings are global whether no frills or not!"
Výhody: "Fast and efficient"
Nevýhody: "The hard seat backs"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."