Clean and comfortable short flight. Arrived on time.
Výhody: "Great service and comfortable ride excellent staff"
Nevýhody: "Cannot expect better service"
Výhody: "It was a great flight!"
Nevýhody: "nothing, pretty much perfect!"
Výhody: "Although there were delays they kept us informed on a regular basis as to what to expect and seemed genuinely apologetic for any inconveniences. Boarding and deplaning were smooth and efficient. I really appreciated that there was no charge for checking a bag. I am certain that contributes to the ease of everyone getting on and off the plane. Our bags arrived at baggage claim about the same time we got there. I would definitely fly with Virgin Atlantic again."
Výhody: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Nevýhody: "Checking in bags and printing boarding passes were long unorganized lines of people"
Výhody: "The food was good. The lane was comfortable"
Nevýhody: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Výhody: "The crew was outstanding and the good choices were excellent"
Nevýhody: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Výhody: "I like the professional approach of the airline and the staff. Seats are really comfortable and i did not need my sleeping pillow at all as the headrest of my seat was already so comfortable."
Nevýhody: "There is not much which i did not like about this airline. Just like other airlines, now have started feeling that Economy class travellers are being approached with bit biased approach in hospitality though they have major contribution in meeting flight running expenses. All airlines should start considering this fact and improve the overall approach."
Výhody: "My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!"
Nevýhody: "I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly."
Výhody: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Nevýhody: "Long walk to the gate but no problem"
Výhody: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Nevýhody: "Lack of importance shown to safety of young children."
Výhody: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Výhody: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nevýhody: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Nevýhody: "Bathrooms needed more cleaning mid-flight."
Výhody: "Staff. Very couteous.polite. friendly."
Nevýhody: "Good.entertainment choices."
Výhody: "The rear section of the plane had lots of room (empty seats), enough to lay down across three seats. Pleasant and helpful crew."
Nevýhody: "Minimal food available between departure and arrival meals; 10 hrs or so is a long time to get by on potato chips."
Výhody: "The food was okay"
Nevýhody: "The gate was Jane without announcement"
Výhody: "Although we were badly delayed the cabin service was excellent in every way. Good meal , cheerful staff and well turned out."
Nevýhody: "Everything incl customer service at the airport"
Výhody: "The boarding, the seats."
Nevýhody: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Výhody: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Výhody: "The onboard crew were lovely."
Nevýhody: "Stood at check in for over 30 mins with no staff in sight. Boarding was a disaster. Staff was not prepared nor organized and the crowds were unbearable. Upgraded seats were laughable and not worth an extra $60. Food was mediocre. Entertainment would have been good but GE touchscreens are so old, they were difficult to work."
Výhody: "So much food!! They kept bringing food out the whole flight..The seats were great. It was a very comfortable flight"
Nevýhody: "no complaints whatsoever!"
Výhody: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Nevýhody: "A plane from 1960? No entertainment center!"
Výhody: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Nevýhody: "The narrow space between each rows for passengers to move from their seats."
Výhody: "The flight was late but the pilots made up most of the time"
Nevýhody: "Uncomfortable seats"
Výhody: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Nevýhody: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Nevýhody: "Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable"
Výhody: "Neat plane, good food and service"
Nevýhody: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Výhody: "I liked everything, which is very uncharacteristic :)) At least compared to the big American carriers or the national European ones, VA is a gen - esthetically for sure. Clean, comfy, stylish! Will be my choice from now on."
Výhody: "Great seat. I did the upgrade and it was so comfortable ...good food."
Nevýhody: "They closed the shades immediately when we took off. Creepy"
Výhody: "Food, crew and overall experience was good"
Nevýhody: "Got assigned seats all the way in the back. They were comfortable but would have preferred better seats."
Výhody: "comfort, entertainment, food"
Výhody: "They were were very kind and helpful to all passengers"
Výhody: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Výhody: "Wifi worked very well"
Nevýhody: "Jave to pay for everything on an overseas flight"
Výhody: "The service went a mile farther. It is my favourite airlines!"
Výhody: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Nevýhody: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Výhody: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Nevýhody: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Výhody: "Food was very good crew were pleasant and helpful"
Nevýhody: "Seats are very hard"
Nevýhody: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Výhody: "Not much not to like about this experience except for cramped seating in coach."
Výhody: "Mostly everything was fine."
Nevýhody: "Not really anything particularly that I didn't like."
Nevýhody: "Cold draft at all times."
Výhody: "Entertainment and crew attitudes both excellent"
Nevýhody: "On board seating. Getting far too cramped for long=haul flights"
Výhody: "Extremely uncomfortable seats in the Economy section and a very confusing remote control to maneuver the entertainment screen. The crew was excellent so it's not their fault. The food was passable but those white bread rolls got to go. My luggage didn't arrive so let's hope they bring it today."
Výhody: "Courteous flight attendants; good cockpit crew"
Nevýhody: "Delays kept getting longer. On the plane for three hours before takeoff. Seat very uncomfortable -- reclining function didn't work, and no extra space -- and had paid extra for a "comfort" seat."
Výhody: "Flight was 3 hours late. That matters more than anything else"
Nevýhody: "Delta/LGA could observe that we will always have rain/fog and plan accordingly"
Crew was very pleasant and helpful. One flight attendant stood out: he was so sincerely nice & welcoming. As we were preparing to deplane, another flight attendant congratulated him on finishing his first week as a Delta flight attendant. He then told us this was his new second career and that he was a retired police lieutenant. Impressive.
Great service during the pandemic.
Výhody: "The crew was not overly friendly"
Výhody: "Nassau security line was quick. US Customs line was quick."
Nevýhody: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Výhody: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Nevýhody: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Výhody: "Crew was great."
Nevýhody: "Flight didn’t leave Atlanta until after 8pm. Delta couldn’t/wouldn’t do anything to help with replacement flights to Madrid despite we were supposed to have 3 1/2 hours layover and had less than zero (the flight out left before the flight into Zurich was deplaned."
Výhody: "The flight landed early. Check-in staff were great."
Nevýhody: "Boarding was a debacle. Flight was oversold. Passenger had trouble boarding when their group was called."
Výhody: "Predictably late."
Nevýhody: "Be on time."
Nevýhody: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Výhody: "Nothing exceptional stands out"
Nevýhody: "Flight was not on time"
Nevýhody: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Good crew, good service."
Nevýhody: "No complaints!"
Výhody: "Crew was good"
Nevýhody: "No idea why there was over a two hour delay."
Výhody: "Good snacks. Nice crew. Nice seats."
Nevýhody: "Pay WiFi? JetBlue does it for free.."
Nevýhody: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Výhody: "Quickly boarded and took off as well. It was a really smooth flight!"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Nevýhody: "nothing bad about this flight"
Nevýhody: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Výhody: "that we got to our destination"
Nevýhody: "the bathrooms were gross"
Nevýhody: "Flight delayed 2 hrs"
Výhody: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Nevýhody: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Nevýhody: "Flight was cancelled"
Výhody: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Nevýhody: "The layover in Mexico City was a bit long and the airport was not so great"
Nevýhody: "Both Delta planes were too warm. My fingers were sweating, which is a first."
Výhody: "Entertainment in top notch... stewards were very pleasants"
Nevýhody: "No complaints"
Výhody: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Nevýhody: "Seats are getting too crowded!"
Výhody: "The crew was beyond friendly and courteous. Lots of leg room."
Nevýhody: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Výhody: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Nevýhody: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Výhody: "Good crew"
Nevýhody: "No entertainment"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Crew was very professional and friendly."
Nevýhody: "Seats are too close together."
Výhody: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Nevýhody: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "They arrived on schedule."
Nevýhody: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Výhody: "Got a window seat, my luggage arrived with me"
Výhody: "I had my own entertainment...none on the plane. No food...just pretzels."
Výhody: "The first flight was fine. On time and the crew was very nice."
Nevýhody: "The second flight was not okay. We had to switch planes after we were in an ready to leave. Over a two hour delay and lots of confusion , we finally got to our destination."
Výhody: "The crew was friendly and accommodating, and service was good"
Nevýhody: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Nevýhody: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Výhody: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Nevýhody: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Nevýhody: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Nevýhody: "Nothing. Flight was amazing"
Nevýhody: "Nothing. Flight was amazing"
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Nevýhody: "Delay due to strike"
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Výhody: "Overall KLM experience is good"
Nevýhody: "Food quality was mediocre for a business class flight."
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "The service"
Nevýhody: "The seats"
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "The staff was very helpful and professional. Promp response to calling for attention."
Nevýhody: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Nevýhody: "Crowded seating, wake-up for breakfast service two hours before arrival"
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "Good efficient flight crew friendly and helpful"
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Nevýhody: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Nevýhody: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Výhody: "Easy airport business"
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Spacious cabins, friendly service"
Výhody: "captain was great."
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."