Better boarding system than just 4 zones. Within each zone, boarding needs to be done with specific rows at a time.
More Bollywood and Telugu movies, food options
My luggage was left at doha nd flight landed houston. Horrible experince i had this time.
Please refer to comments on previous flight.
The three people behind us continued kicking our seats and after two attempts to resolve, they got aggressive and loud. Very uncomfortable and frustrating for 15 hours flying.
Výhody: "Add snacks between the males"
Nevýhody: "Thank you"
Výhody: "Private cabins in business class"
Nevýhody: "Better control over boarding process"
Výhody: "Everything is excellent"
Nevýhody: "All is well"
Výhody: "Another confirmation of excellent QA service."
Nevýhody: "Plane was too warm and movie selection was the same for all flights. Too many marvel kid movies."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Service & information"
Nevýhody: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Výhody: "Crew . Food . Service was great ."
Nevýhody: "Every things was good ."
Výhody: "Seat more comfortable ."
Nevýhody: "there is need to improve food & entertainment section."
Výhody: "The crew was nice but never got the menu."
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Nevýhody: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Nevýhody: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Výhody: "Smooth flying regardless of the air wake turbulence, excellent treatment from flight attendants. I felt safe during the flight."
Nevýhody: "Give more time for checking in the luggage, Cancelation my flight with 0% reimbursed on my funds, on boarding time 10 minutes delay was truly unfair."
Výhody: "Excellent crew and food."
Nevýhody: "No WiFi."
Nevýhody: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Výhody: "We carefully taken care . The Hotess were alright"
Nevýhody: "Their food are ok"
Výhody: "Food was great."
Nevýhody: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Výhody: "Crew were very helpful and courteous"
Nevýhody: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Výhody: "Qatar has the best crews. The 777-300 is the most comfortable aircraft I've ever flown on, and I'm always in the cheap seats. Plenty of food."
Nevýhody: "Some of the food dishes weren't appealing to me. But I get that trying to please everyone with everything on diverse international flights is impossible."
Výhody: "very courteous flight crew"
Nevýhody: "baggage took along time to come business class luggage came after economy"
Výhody: "Great Cabin Crew, the pilot was extremely talented and landed very well at a low speed so as to not wake everyone in Nagpur up."
Nevýhody: "seats are a bit tight"
Výhody: "Excellent travel with Qatar Airways"
Nevýhody: "Only thing is security was too tight at Doha Airport"
Nevýhody: "The electronics ban on US-bound flights was handled poorly in Doha, resulting in multiple passes through the security check for many passengers, including two in my party. It left a bad impression that lingered, unfortunately."
Výhody: "Food is really good and you guys also have options for vegetarian people as well."
Výhody: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Výhody: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Nevýhody: "Seats were not very comfortable for economy class for a journey as long as these ."
Výhody: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Nevýhody: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Výhody: "I liked everything about the flight and the service was great!"
Výhody: "Crew Service"
Nevýhody: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Výhody: "Flight was on time ."
Nevýhody: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Výhody: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Nevýhody: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Nevýhody: "I was Told the flight form Doha back to Houston was over booked so I had to get re-routed through another city. For a $6,600 business class ticket this is very bad form."
Výhody: "Excellent customer service, smooth boarding, good food."
Nevýhody: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Terrible service of rescheduling, which never happened! Well I will not recommend you for other because the service does not work!! Thank you
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Výhody: "Being on time"
Nevýhody: "Nothing you guys did great thank you so much."
Výhody: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Nevýhody: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Výhody: "Decent crew, nice snacks."
Nevýhody: "Wifi shonky - didn’t work most of the way. Entertainment app didn’t work. Lengthy delay."
Výhody: "Everything was easy"
Nevýhody: "Business class seats are snug for big people compared to other airlines"
Výhody: "The crew were lovely and the seats were ok."
Nevýhody: "Not a lot to Improve on to Be fair"
Výhody: "The crew where awesome and catered to every need and requirement."
Nevýhody: "need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights."
Výhody: "The crew was maybe average, that was still the best point."
Nevýhody: "Extremely tight space. The food was almost inedible. Awful."
Výhody: "I had one of the few empty seats next to me."
Nevýhody: "The food is awful. Not enough toilets."
Výhody: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Nevýhody: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Výhody: "Sharp good atention in counter"
Výhody: "Everything was good in this flight"
Nevýhody: "Bathrooms needed more cleaning mid-flight."
Výhody: "Lots of leg room, even in economy."
Nevýhody: "Entertainment choices were a bit sparse."
Nevýhody: "Missed connection to SFO"
Výhody: "Nothing much"
Nevýhody: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Výhody: "Service, meals, friendly and attentive FAs"
Výhody: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Nevýhody: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."
Výhody: "Complimentary newspaper Food service"
Nevýhody: "Overhead reading light"
Nevýhody: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Výhody: "I had a comfortable flight to Tobago. Staff was quite friendly and helpful"
Výhody: "Quality of service was good in the plane"
Nevýhody: "Not many good recent movies / shows on in flight entertainment. Food was okay. But, the quantity was too little. It took a really long time for a second boarding pass check at London airport. Other airlines don't usually ask for a second check in"
Výhody: "Safety. Service."
Nevýhody: "Lavatory was icky and other passengers messy."
Výhody: "Excellent entertainment options, out stewardess was fantastic."
Nevýhody: "Cramped seats."
Nevýhody: "given milk yoghurt with VGML breakfast"
Výhody: "Amazing food and drinks, and to top it off we were served a frozen ice cream treat during our flight."
Výhody: "On time."
Výhody: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Nevýhody: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Výhody: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."
Výhody: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient."
Nevýhody: "Boarding is always a bit of chaos when our seats are right in the back. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA? VIrgin/Delta handled it well enough. By the time we got through passport control in Boston ur bags were waiting and we had no problems at all."
Nevýhody: "Reduction in available seat space will probably make me look at other suppliers the flight over on air New Zealand was significantly more comfortable"
Výhody: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Nevýhody: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Výhody: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Výhody: "The crew where very attentive and helpful."
Nevýhody: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Nevýhody: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Výhody: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Nevýhody: "You lost our luggage. We were able to pick up our luggage after the Sydney flight, but they never made it to Minneapolis. What I don't understand is why we were not able to get boarding passes and seat assignments when we did our check-in in Sydney? Why is that so hard? Also, when we were getting our boarding pass in LAX it was so confusing when it asked for checked bags. Our bags were already on a belt going to who knows where - were we supposed to check "yes"? If we had a boarding pass this would not have been an issue."
Výhody: "The flight from Sydney to LA was enjoyable"
Nevýhody: "I was very disappointed that even though I booked through Virgin Australia when their partner Delta didn't get us to LA on time from Minneapolis, Virgin Australia said its Deltas fault, talk to them. They were not going to help."
Výhody: "The staff, the food , everything was good. We were in premium economy and were impressed ."
Nevýhody: "I have trouble walking and the golf buggy never arrived to take me and another lady to the airoplane so we had to walk."
Výhody: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Nevýhody: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Výhody: "Very good on board services and nice crew"
Nevýhody: "At boarding in Atlanta, they only checked in 1 of my 3 luggages to my final destination, the 2 others are lost..."
Výhody: "Professional Cabin Crew Excellent "vera" entertainment"
Nevýhody: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"
Výhody: "Dont whish to comment unless a human being can contact me and help me get the $200 travel voucher I was promised. It was so stressful its the least that can be done"
Výhody: "Service, food, etched all fine"
Nevýhody: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
Výhody: "The Virgin Atlantic Club was nice. The special security line was a bonus."
Nevýhody: "Selection of onboard movies not very good. The crew was not so friendly. Menu could be more varied. The A340 configuration is not so good for Business class. Staring at other people across the aisle is not so nice."
Výhody: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
Výhody: "Crew was great, flight in general was okay"
Nevýhody: "The plane itself and seating was filthy, some unknown substance fell on me from the vent above, there was a bunch of crumbs in the seat buckle that fell out all over my lap when I fastened it. I'm not sure the tray table was wiped down, or at least not very well. The in-flight tracker was completely incorrect, I was on a 4-hour flight and it read 14 hours and counting throughout."
Výhody: "Crew was absolutely amazing!"
Nevýhody: "Delta check in was HORRIBLE! I was charged for a bag check in and had to take my bag through security and they threw away my cologne and razors."
Výhody: "The movies were good on the plane."
Nevýhody: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "They could improve the boarding process."
Výhody: "Seats were comfy movie was great"
Výhody: "Lots of in flightentertainment options"
Nevýhody: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Nevýhody: "the flight was delayed by about 90 minutes and the gate was changed two times."
Výhody: "That we landed an hour early."
Nevýhody: "That the seats were so cramped."
Výhody: "The plane had more leg room and felt less confined because of higher ceilings."
Nevýhody: "The 2 bathrooms in the rear are VERY narrow. I'm average size and barely fit. Also, the waiting area in terminal 3 at LAX is very crowded and noisy and the options for charging portable devices is minimal. I will definitely avoid Delta if I have to go through LAX."
Výhody: "Excellent support from all the Delta associaties"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Good flight attendants.."
Výhody: "Inflight Service is great"
Výhody: "Good service. And good features. Enough space in seats in first class."
Výhody: "My upgrade was fabulous!"
Výhody: "Flying first class and the attendants were wonderful"
Výhody: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Nevýhody: "That I was going to be charged $125 for oversized luggage unti"
Výhody: "Nice equipment for the ride and pleasant staff"
Nevýhody: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Nevýhody: "Delayed so I was not home until middle of the night."
Nevýhody: "missed flight bc of delay with first flight. jad to wait 5 hours at lax"
Nevýhody: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Výhody: "Smooth, quick and comfortable flight."
Výhody: "got to change my seat and have a spacious exit row"
Nevýhody: "I have the worst opinion of the Delta company, when I was flying to Atlanta on October 20 they changed my flight at the last minute I had to leave until my job to take another flight. Just today when returning my suitcase did not arrive they sent it to another destination. I think the company gives very bad service."
Výhody: "Great Food. Good entertainment. I recommend the aisle seat if you have to go top the bathroom frequently. :-) I felt that the flight attendants were concerned about our comfort on the flights."
Nevýhody: "I would have liked more of a music and movie selection."
Výhody: "Good food and movies. Comfy seating with plenty of room."
Výhody: "Free movies helped the time fly by. Stewardess, or whatever the PC word us now, Britt was awesome"
Výhody: "Excellent customer service. Friendly and helpful crew."
Nevýhody: "Seats where still small in business and first class."
Výhody: "Cabin crew was very polite helpful and friendly."
Nevýhody: "Can't change the weather. Flight was delayed a bit but they were very informative as they found out info."
Nevýhody: "Never made it on this flight and in the end my luggage was lost."
Výhody: "Crew was very good and nice on the flight"
Nevýhody: "Flight terminal was changed about 30 to 45 minutes before boarding Flight was delayed due to AC problem Configuration of the plane was terrible. Little leg room but the windows did not align with the seats so a window was shared with two rows making it challenging to open or close a window without disturbing the passenger in the other row with whom the window is being shared. No charging outlets in the terminal or on the plane. Plane had no food to offer for purchase. Expected better from Delta."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Very new plane arrived on time no problems"
Nevýhody: "Nothing everything was great"
Výhody: "First class crew was great! Smooth ride, arrived early"
Nevýhody: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Nevýhody: "Missed connection"
Výhody: "The Delta crew on the flight was wonderful - but the crew at ATL really shined. A huge amount of people for connections arrived at the same time and needed to get through customs and the staff were very calm and efficient in directing everyone and making sure the line moved."
Výhody: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Nevýhody: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Výhody: "Clean plane, good service. on time departure, early arrival."
Nevýhody: "I did not like the way the plane was boarded- people could not get into their seats because others blocked the aisles - so chaotic. Passengers were not being rude to one another, it was simply that the process is poor. Could the zones instead reflect both location of seat and area of plane, so that those with window seats at the back board first, then middle seats, then aisle? That way if aisle seats fill first, seated people are not stepping back into the aisle to accommodate others needing to get a seat in that row, while everyone on the gang way must wait for the aisle to clear."
Nevýhody: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Výhody: "What they offer is OK."
Nevýhody: "No leg room, seats vastly too narrow"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Nevýhody: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Výhody: "Friendliest Turkish crew I’ve had."
Nevýhody: "Inflight movie selection is fairly dated."
Výhody: "Comfort Entertainment Friendly Staff"
Výhody: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Nevýhody: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Výhody: "Movie selection is great."
Nevýhody: "Flight attendants seem undetertrained."
Výhody: "Crew was nice. I was really thirsty and I kept asking for water. He should have just given me a small bottle. Also need more than 4 Bollywood movies. This was a returning flight after 2 weeks and it had the same 4 movies which I had already seen."
Nevýhody: "I had a 14 hour layover in istanbul airport. Arrived at midnight and flight wasn’t until 2 pm the next day. I just assumed that they would give me a hotel. Come to find out thats wasnt the case when I landed. Given all kinds of reasons/excuses. The guy at the transfer desk told me”you should have known that your layover was this long since you booked it”. Will have second thoughts about flying Turkish again. Left a bad taste in my mouth. Might stick with Emirates or Qatar."
Výhody: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Nevýhody: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Výhody: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Nevýhody: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Nevýhody: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Výhody: "We did not like anything about the flight."
Nevýhody: "We did not like anything about the trip to Houston from Istanbul. To sart with, we were told by Turkish Airline staff to go to the gate more than 1 hour EARLIER than the flight to Houston. Once we arrived at the gate, we were told "I cannot help you with anything about your flight. That is another department" and we to wait our turn and wait for someone to take us down the jetway. We waited for 75 minutes (1.25 hours) until after EVERY OTHER PASSENGER was on board. The flight attendant was unresponsive to us, talked down to my husband and me in a way that was insulting, rude, demeaning and very nasty. When another passenger complained that he did not get the seat that the attendant just changed for him, FOUR flight attendants helped him - one person got on the phone with someone (I don't know who), another went down to his seat to see where he was sitting. Yet another came and tried to explain why they couldn't help and finally a fourth tried to speak with another attendant on board. Whether or not his problem was solved, I don't know, but this was in the middle of our conversation (with only one attendant, I will add), and so his attention was taken away from us and put on him. Our seats were changed from seats closest to the bathroom to the middle of the plane. My husband cannot walk so 14 rows walking was not possible. I will say that finally, it took three volunteers who offered their seats to us to sit near the much needed bathroom. Regarding being seated near the bathrooms, when we asked for an aisle chair (that they told us they had on board) we were told to "stand there. we will get one in around 10 minutes). And, the wheelchair was sent all the way to the BAGGAGE CLAIM and NOT GATE CHECKED, when we arrived in Houston, we can clearly see the frame is bent, the wheels are out of alignment and the brake is also bent out of shape. The wheelchair is a custom made chair just for my husband. We will be sending Turkish Airlines the bill for a new chair if it cannot be repaired. I hope you can see to address these problems. I am not hopeful it is not normally like this for Jews who wear their head coverings. We would welcome a further conversation about our experience in hopes that others do not have the same one we did. Vivian and Henry Blum"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "crew was excellent."
Nevýhody: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
Výhody: "food was fine"
Nevýhody: "seat comfort is a real problem in this configuration of the 777-300er. all the more frustrating over a 13 hour flight. foot rest either hampers foot room under seat (when down) or digs into shins (when up.) There is NO comfortable seat position with that footrest. Every Economy passenger would be much better served if the footrests were completely removed."
Výhody: "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
Nevýhody: "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
Výhody: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Nevýhody: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Nevýhody: "Tried to cancel due to flooding in home and they would not refund my ticket. Neither would airfare.com, whom I purchased the ticket through."
Výhody: "Service, hospitality, free internet movies food unlimited sandwich and cake, usb charging, clean restroom"
Výhody: "Comfort, food, staff, everything"
Nevýhody: "Ok service , staff were not too polite and slow with requests."
Výhody: "Very spacious seats, attentive and friendly crew, delicious food selection and presentation of food, fresh food offered for snacks, outstanding lounge in Istanbul"
Nevýhody: "Extra security check before getting on the plane during which my 11-year-old son was separated from me since they had different lines for males and for females."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
Nevýhody: "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
Výhody: "Usually a great trip."
Nevýhody: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Výhody: "Everything this airline goes out of their way to make the flier happy and pleased, food and entertainment superb and American Airlines in general should learn from them"
Výhody: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Nevýhody: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Výhody: "Entertainment on board was the best part. Food is decent."
Nevýhody: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Výhody: "The security measures"
Nevýhody: "Very good fantastic business class seats awesome legroom And again great service"
Nevýhody: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Nevýhody: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
Nevýhody: "Turkish airlines worth airlines ever. They change our flight from Houston to LA without giving us any choice because they are over booked with 30 passengers and on top gave us longer flight instead of sending us closer to our destination. They lost our bags and discover in LA that most of Turkish airlines passengers lost one of their bags too. we miss our flight from LA to Houston because of bad organizations and We had to sleep in LA one night so to take second day fight to Houston. So bad so frustrating never use Turkish airlines again."
Výhody: "The food was excellent (dinner and breakfast). The service was also exceptional."
Nevýhody: "Nothing...great flight and great crew."
Výhody: "Same asabive"
Nevýhody: "Same as above"
Výhody: "Courteous staff.istanbul"
Nevýhody: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Nevýhody: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Nevýhody: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Staff courtsey"
Nevýhody: "Some of the food"
Výhody: "Onboard experience very good. Food, entertainment, facilities. Tight seats - per usual."
Nevýhody: "Getting boarding passes and checking luggage took two hours. Literally was being dealt with for two hours personally while a couple employees typed and complained to reticket us after airline inexplicably cancelled our reservation on flight home. Until about 30 minutes before departure, no employee had assured us we would get on the plane we paid to be on. Just no concern for the anxiety we were dealing with - and Turkish caused."
Výhody: "Turkish delights on-board"
Nevýhody: "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Really amazing except for..."
Nevýhody: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
Výhody: "Food was good. Staff very friendly."
Výhody: "I like the comfort of the interior, the entertainment."
Nevýhody: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Nevýhody: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Výhody: "very professional, great entertainment"
Nevýhody: "13 hours from Istambul is very very long."
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "Unexpected $100 baggage fee for second checked baggage"
Nevýhody: "I was between two large men and couldn’t sit all the back in my seat. Eating was a real trick!"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Best flight crew I've ever had."
Nevýhody: "A free upgrade to first class"
Výhody: "Super comfortable"
Nevýhody: "Every think was very better"
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Nevýhody: "Good food, on time and semi comfortable seats"
Výhody: "I like how the crew was friendly"
Nevýhody: "Better selection of entertainment"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Everything was great. The crew was outstanding!"
Výhody: "service much better Dennis was excellent and attentive!"
Výhody: "I’ve travelled many times with Lufthansa and I always enjoy my trip. The crew are always attentive and caring. I always recommend Lufthansa to all my family and friends, and I will continue to travel with Lufthansa."
Nevýhody: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Nevýhody: "No volume on entertainment system for our row. But the crew were excellent - very professional, courteous and apologetic."
Výhody: "Crew nice. Plenty of food"
Nevýhody: "Boarding was very chaotic. Very long lines and not managed well"
Výhody: "Getting off the plane in the snow is ridiculous. Lufthansa needs to use the jetways."
Výhody: "Nice crew, The flight was on time."
Nevýhody: "Food was sub-standard with very limited drink varieties."
Výhody: "food was excellent"
Nevýhody: "no 'breakfast' specifically, other snack items were available"
Výhody: "Great service as always"
Nevýhody: "They lost my baggage for three days, and it would have been four if I didn’t drive to the distribution center to pick up my bag."
Výhody: "The crew was friendly and the flight was comfortable. And the food was very good."
Výhody: "The food was delicious."
Nevýhody: "I missed my Lufthansa flight due to being parked away from the Frankfurt airport which caused us to be late, which caused me to be late to my already closely booked connecting flight. That was extremely inconvenient. Lufthansa was amazing at getting me a same day rebooking, but the UA plane I was booked on was a little older. I was already a bit sick with a head cold and the heating element was very dry heat.. it made everyone pretty miserable on the flight. I was a bit disappointed to have to be rescheduled off of Lufthansa."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "Crew, condition of planes, food all excellent"
Nevýhody: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Výhody: "Sweet crew with a lot of patience."
Nevýhody: "The plane was full of immigrants and they left a HUGE MESS everywhere. Half eaten chocolates, wrappers, cups and you name it strewn all over the floor and aisles. It was disgusting to sit through 10.5 hours of. Somehow though, they knew how to watch Baywatch."
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Free wine; flight was on time; movie and TV shows are good; crew gives out water constantly. I prefer Lufthansa over any other airline."
Nevýhody: "I do not like the big metal boxes that take away your leg room."
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Nevýhody: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Nevýhody: "This was actually operated by United and as usual united service food and quality was way below the norm. Very disappointing."
Výhody: "the ease of booking the trip"
Nevýhody: "The fact that my mother suffered a major medical episode which lead to her being hospitalized for six days in Germany has left me very bitter regarding our flight. I have flown Lufthansa before in the past and AWAYS had a wonderful experience. However, I have NOTHING good to say regarding Lufthansa/KAYAK/Vaymara regarding your missed flight/re-booking policy, nor working with anyone who speaks anything other than broken English at best. If it had been possible my mother and I would have completed the flight from Frankfurt to Houston on 5/15/16; however, my mother's medical condition precluded that from happening. I submitted hospital admission paperwork which I was told that the airline was requesting that I needed to get the forms in English. REALLY???? We were in Germany; the hospital admission and discharge paperwork are in German. Lufthansa is a German - based airline. Nobody speaks or can read German? The hospital did not offer an option of English paperwork and I could pay for translating the paperwork for a price and it would take a couple of weeks.. I had to re-book through another carrier after receiving clearance and a certificate that my mother was medically cleared to fly. The price was ridiculously high but I had no other option since your representative told me it would take 4-6 weeks to reach a decision. Thank you so VERY much for inquiring in to my satisfaction on flight from Frankfurt to Houston Intercontinental on Lufthansa. As you can tell....it was quite the experience."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Výhody: "On time, clean, friendly stewardess"
Nevýhody: "The person in front of me reclined their seat all the way. This made my tray table all but useless. To their credit, the stewardess did ask them to raise their seat during meals."