It was only an hour flight, but at that, it was still late
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Had no record on file from Sweden to Washington
Nevýhody: "Flights with long enough connections that you can actually get on them"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Space is too limited even for the a small built body."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Nevýhody: "for that flight really nothing - great."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Friendly, helpful crew, decent food, good entertainment selection, comfortable seating. I would gladly fly Lufthansa again."
Nevýhody: "We had to wait until just before boarding to receive seats together- we were 1 adult and 3 kids. It worked out. Other airlines have immediately seated us together. The entertainment system’s response to touch screen direction was poor."
Výhody: "Timeliness of flight"
Nevýhody: "My Tv screen Headphone plug was not working. Also, by the Time i got my food, there was onot vegetarian option available. I’m not vegetarian!"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Nevýhody: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "Didn’t like the breakfast at all"
Nevýhody: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Výhody: "Everything was fine even though the plane was late,"
Nevýhody: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Nevýhody: "Never made it and they knew several people were still in customs"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Good flight crew, professional, glad I arrived on time"
Výhody: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Nevýhody: "The food is horrble and leg space"
Výhody: "The honesty of the staff and the constant updates"
Nevýhody: "Flight was delayed and overall the flight wasn't comfortable."
Výhody: "They welcome you on the plane."
Nevýhody: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Nevýhody: "The head flight attendant was very brusque with clients/passengers - demanding we hand back trays in a certain way, demanding people do not get up and stand during a 3 hour flight. At one point she rushed along the aisle to the front of the plain, bumping and hurting my shoulder, but did not bother to apologize. In front of me, was a mother with a child with special needs. The mother had to stand up for some time to have the child curl up and lie in a comfortable position - the attendant rudely commanded her to sit down and strap the child to the seat, instead of finding out how they could help. She could have achieved it with a better attitude and choice of words. The crew did not bother beyond the bare minimum - it was painful to observe."
Výhody: "The people in the crew were very nice"
Nevýhody: "The two seats that I paid for were the worst seats I've ever had in a plane They were the back two seats of the plane they were so small you should not have them there. I am a small person I had no room my wife is small she had no room. When the seat in front of me laid-back it almost hit my chest."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Quick and professional"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Plenty of legroom in main cabin"
Nevýhody: "Video selection unreliable"
Nevýhody: "Not enough leg room I am 6ft 3 tall"
Nevýhody: "Food could be higher quality."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "I don't like anything"
Nevýhody: "I don't like food crew members Bad odour flight"
Nevýhody: "The food wasn't good. The beef goulash was chewy and a piece of gristle got caught berween my teeth which I had difficulty removing. For lunch I had a pizza margarita and nothing else. Something else like an ice cream cup would have been nice. I tried to check in a second bag online and was unable to do so. I paid $75 at the check in counter which is exhirbitant compared to other airlines. my brother paid $100 for a bag which was 9 pounds over the limit- that's outrageous!! The person at the check in counter had difficulty with the credit card machine and we waited over 20 minutes to resolve the issue."
Nevýhody: "I have not even had this trip because the Lufthansa denied my boarding and canceled and rest of the trip"
Výhody: "very good service overall Gothenburg airport is great"
Nevýhody: "such early flight!"
Výhody: "everything excellent overall"
Nevýhody: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Výhody: "Had one passenger in a wheelchair and we had great help!"
Nevýhody: "Boarding was in organizes."
Výhody: "Food and service"
Nevýhody: "Entertainment. Sound so bad I had to use subtitles! Boarding complete chaos. No line, everyone wanted to be first."
Výhody: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Nevýhody: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Staff were pleasant. Like the amounts of restrooms"
Nevýhody: "Seats were a little uncomfortable. Food was awful"
Výhody: "The attendant showed concern and promised to report, great attitude"
Nevýhody: "I was surprised that my meal request was not passed to the airlines"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "The crew was perfect - nice and very helpful. I like the restroom area on this plane much better than on other kinds of aircraft."
Nevýhody: "I definitely didn't like how Lufthansa online booking assigns seats. Why are family members who booked their tickets as one order getting seats apart from each other even after online check-in and seat selection? We had a very bad experience with this."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The flight was very late taking off meaning I had to literally run across the airport at Krakow to make my connecting flight to London Heathrow which was over an hour late arriving at Heathrow Airport."
Výhody: "crew tried to help"
Nevýhody: "missed connecting flight to szczecin"
Nevýhody: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Výhody: "That we landed safely"
Nevýhody: "Flying with other company"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Nevýhody: "Be on time and don’t lose my baggage"
Výhody: "Nice crew and smooth landing"
Nevýhody: "The flight was delayed"
Výhody: "It was on time and flights itself was pleasant."
Nevýhody: "My luggage is lost and I hope it will come on the next flight to Yerevan."
Výhody: "Quick problem solving with the delayed flight."
Nevýhody: "Again, lost baggage is an incredible inconvenience."
Výhody: "The flight was short and the crew was nice."
Nevýhody: "There was no entertainment for the short plane ride."
Výhody: "I am fine with everything"
Výhody: "Ground crew (checkin counter) was very nice."
Nevýhody: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
Výhody: "the crew was really amazing!"
Nevýhody: "need to move away from stereo type attire and serve the customer"
Výhody: "Modern new plane, efficient plane crew"
Nevýhody: "Chaotic boarding, seats have very little support, no food or entertainment"
Nevýhody: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Výhody: "Pilot interection and the crew."
Nevýhody: "Small air craft."
Výhody: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Nevýhody: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Výhody: "I liked the plane, smooth landing."
Nevýhody: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Výhody: "The plain was delayed more than three hours"
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Very good pilots, good flight without any noise or air pockets."
Nevýhody: "The flight back departed in a delay of 40 minutes, we lended very late."
Výhody: "Pleasant crew"
Nevýhody: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
Nevýhody: "entertainment didnt work tray tables broken"
Nevýhody: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "getting snack & drinks without charge"
Výhody: "The entire check in process was smoothe and welcoming"
Nevýhody: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Výhody: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Nevýhody: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."
Nevýhody: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
Výhody: "Flights ran on time."
Nevýhody: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Nevýhody: "Weather related delay not airline dependent"
Nevýhody: "Please note that Economy class requires separate luggage fee (70 EUR in airport) even if customer service confirmed by phone that your class includes it."
Výhody: "Crew was very nice and helpful."
Nevýhody: "It was very stuffy and warm on the plane."
Výhody: "The flight was smoothe"
Nevýhody: "Boarding was a mess and is always a mess"
Výhody: "New dream liner from Boeing."
Výhody: "Nothing did our. Just another flight."
Nevýhody: "The seat was very worn down and hard."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "Flight attendant made me a cup of decaf coffee. It was really good. And she found artificial sweetener."
Nevýhody: "Boarding announcements in Warsaw for the flight to New York were ONLY in Polish. This left many passengers confused. I could understand this if the flight were to a Polish destination. During the flight, intercom announcements overrode the Entertainment System at FULL VOLUME - EVERY TIME. it is as though they wanted to maximize our discomfort. I would not fly with Lot again."
Výhody: "New plane"
Nevýhody: "Was asked to do random security screening at gate which delayed my boarding behind other passengers who I should have boarded before. This was the second time I was screened in Warsaw in the last two months. I believe this is due to racial profiling."
Nevýhody: "Extra baggage payment need to be more efficient. It should be 1 stop to check in bags and pay for extra bags and overweight bags."
Výhody: "Quick and friendly service"
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Výhody: "Entertainment was good."
Nevýhody: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Nevýhody: "The temperature at altitude was far too warm for my comfort."
Výhody: "Boarding and getting off the plane was fast"
Nevýhody: "Our luggage space was occupied with bags from passengers from other rows."
Nevýhody: "Paid for high speed WiFi Could not even check my mails"
Výhody: "The crew was fine and boarding was efficient."
Nevýhody: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Výhody: "The crew was very attentive and personable during the flight."
Nevýhody: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Nevýhody: "Flight was cancelled, difficult rebooking."
Nevýhody: "Nothing except control for entertainment didn’t work"
Výhody: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Výhody: "Good view with the high winged propeller plane"
Nevýhody: "Small overhead storage"
Nevýhody: "Terrible hard landing"
Výhody: "Friendly and attentive crew."
Nevýhody: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Nevýhody: "Too late and not too much Information about that"
Výhody: "Muy cumplidos y personal amable"
Výhody: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Nevýhody: "Chair didn’t lean back, unclear that water wasn’t free"
Výhody: "On time flight and friendly staff"
Nevýhody: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Nevýhody: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Výhody: "If I can give this airline negative stars, I would."
Nevýhody: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Nevýhody: "Fligjt canceled, bad customer support, lost bag"
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Výhody: "The two staff I randomly meet and ask for questions"
Nevýhody: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Nevýhody: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Výhody: "Crew was friendly and punctual."
Nevýhody: "Service and seat comfort not as by the same standard as Eurowings."
Výhody: "We arrived in Zagreb 10min early"
Nevýhody: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Nevýhody: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Výhody: "It was a short flight and fairly uneventful. Comfortable airline."
Nevýhody: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Výhody: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Nevýhody: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Nevýhody: "Buses didn't fit all people after landing."
Nevýhody: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Výhody: "Not a good experience"
Nevýhody: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Výhody: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Nevýhody: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."
Nevýhody: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Nevýhody: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."
Výhody: "Service onboard was very efficient. Flight was short"
Nevýhody: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Great leg room and very clean plane nothing could be better 😁
Výhody: "yes. It was perfect."
Výhody: "Everything except the delay"
Nevýhody: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Nevýhody: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Výhody: "Clean and neat aircraft with nice crew"
Nevýhody: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Nevýhody: "Flight attendant didn’t smile @ all, it was like we are on her way."
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Výhody: "Clean airplane nice pretty stewardess in short dress."
Nevýhody: "Probably private jet whit hot tub."
Nevýhody: "Nothing in time"
Výhody: "Arrival in time"
Nevýhody: "Compartment for hand luggage was full, no space"
Výhody: "Very nice plane and we left on time and the flight was very smooth."
Výhody: "The airplane was brand new. The crew was very friendly"
Nevýhody: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Nevýhody: "Horrible customer support"
Výhody: "Efficient boarding and disembarking."
Nevýhody: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Výhody: "Absolutely nothing"
Výhody: "Tallin airport is beautiful"
Nevýhody: "Lost luggage and indifferent assistance."
Výhody: "Instructions for connected flights at airpotr were clear"
Nevýhody: "Connection time 10 minutes instead of planned 30"
Nevýhody: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Nevýhody: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Výhody: "Short, convenient, direct, value for money."
Nevýhody: "Not comfortable, small plane."
Výhody: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nevýhody: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Výhody: "most of the crew were polite and helpful"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Výhody: "Newer plane for this stretch."
Výhody: "Short flight"
Nevýhody: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Výhody: "Quick boarding, pleasant crew"
Nevýhody: "Small propeller plane with very limited room, no in-flight service,"
Výhody: "If water was free it would be better. Other than that everything was fine"
Výhody: "Flight was short and sweet, no problems to report."
Výhody: "Easy for my friend and I"
Nevýhody: "SEVERELY DELAYED"
Výhody: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Výhody: "We arrived safely. Bilingual staff."
Nevýhody: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Nevýhody: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Nevýhody: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Nevýhody: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Výhody: "It got me from point A to point B."
Nevýhody: "Seat was uncomfortable and next to an odorous toilet."
Výhody: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Nevýhody: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Nevýhody: "surprised i had to pay for coffee"
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Výhody: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nevýhody: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Výhody: "Boarding was efficient."
Nevýhody: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Výhody: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Nevýhody: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Výhody: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Výhody: "On time"
Nevýhody: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Nevýhody: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Výhody: "Nothing! We’re still in Baltimore"
Nevýhody: "Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it."
Výhody: "Nice crew"
Nevýhody: "economy seats...Space!"
Výhody: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Nevýhody: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Nevýhody: "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."
Nevýhody: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."
Nevýhody: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Výhody: "Good priority boarding"
Výhody: "The flight crew was accommodating and genuinely worked to meet passenger needs during the boarding process and also while I'm flight. The flight entertainment included a good, and varied set of options."
Nevýhody: "1. There is a security check just prior to boarding at the gate in Brussels that is not known about in advance. The process is not organized, nor did I (along with other passengers) understand why another checkpoint was being unexpectedly required.. 2. The food onboard (main meal - beef and snack - calzone) were not good; although they were served hot, they were bland and unappetizing. Contrary to popular belief, not all airplane food is "bad". 3. And finally, the restrooms were not kept clean during the flight - I had never seen that on any of the nternational airlines I've taken over several years."
Výhody: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Nevýhody: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
Výhody: "Brussels Air was on time, attendants were courteous, plane was clean and in great condition. For a discount flight, it was great!"
Výhody: "The rest was ok"
Nevýhody: "I came in 45 minutes before the departure time, but they said i was late. And i asked what can the solution, they said the solution is to cancel my ticket and buy a new one. And they cancelled my ticket, then I did not get any other choice than buy a new ticket at more than $700 just from Abidjan to New York. But some other airline companies, when you miss your flight they find a next one for you and you just pay the fee, but not to cancel your ticket. This last case can happen only if the traveller does not show up and doesn't call."
Výhody: "I missed it"
Nevýhody: "I missed it"
Nevýhody: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Výhody: "Ok flight."
Nevýhody: "My luggage bag was lost, which contained my entire life."
Výhody: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Nevýhody: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Nevýhody: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Výhody: "in time food good good sleep multiple languages spoken by the announcer"
Nevýhody: "the movies - music background to loud couldnt here what they were saying and most of the movies no subtitles"
Výhody: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
Nevýhody: "No complaints."
Nevýhody: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."
Výhody: "The crew was polite."
Nevýhody: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Výhody: "Crew was very friendly"
Nevýhody: "No much choice of Movies in the entertainment program"
Výhody: "Smooth flight Pleasant staff Smooth boarding process"
Nevýhody: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Výhody: "Clean and somewhat comfortable"
Nevýhody: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Výhody: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Výhody: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Nevýhody: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Výhody: "The on board crew was very helpful."
Nevýhody: "I used this airline for my round trip travel to Africa, and it was not a pleasant experience, the door was horrible and it didn't help that we were served the same thing throughout. Boarding from Cameroon was a nightmare, very disrespectful agents with a lack of customer service skills and they truelly don't care. Don't see myself using this airline in the future."
Výhody: "The crew seemed nice"
Nevýhody: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Výhody: "Fast Boarding"
Nevýhody: "Was waiting for a lagguage over 30min at Tegel airport"
Výhody: "On time Polite crew"
Výhody: "pleasant fight..."
Nevýhody: "long flight (it was far through no fault of Brussels Airline"
Výhody: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Nevýhody: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Nevýhody: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Výhody: "In-flight staff are professional and try to get on with things even in tricky situations."
Nevýhody: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."
Výhody: "I liked the multi-lingual flight attendants. Friendly and seemed to help everyone get what they need. Pilot performed a smooth landing and the flight was quite smooth."
Nevýhody: "Aircraft need to stay grounded for 2 hours for repairs... After we already boarded! It was very hot, everyone was sweating profusely and facing themselves with magazines. The flight should have just been delayed and everyone should have waited in the comfort of the airport terminal to board later rather than suffering. The headrests are horrible. They jut out and but stress on you upper back, and force you to slouch, which hurts your lower back. I am a pretty resilient young dude, but even I was packing my sweatshirt, pillow, and blanket behind my back to make the seat mildly comfortable. A car style seat would have been much much more comfortable. Worst of all, I had a 12 hour layover, and during that time MY BAG DIDN'T EVEN GET PUT ON THE PLANE! I am on a budget so I couldn't buy toiletries and clothes to wear so I stank for days before my bags were located, brought from Toronto to Brussels, and then delivered to where I'm staying in Belgium. This is easily the worst flying experience I have ever had in my life."
Výhody: "It was a short flight, so it was appropriate."
Nevýhody: "No free food and no entertainment. Boarded late."
Výhody: "Crew was great"
Nevýhody: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Nevýhody: "It would have been nice to have received complimentary water, coffee, or a bag of pretzels on this flight. We didn't receive anything or we had to pay for a bottle of water. First flight I have experienced like that."
Výhody: "Zaventem airport remains too difficult , which really makes the trip less enjoyable."
Nevýhody: "Lousy treatment to passengers/customers"
Výhody: "got there.."
Nevýhody: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Výhody: "Overall plesant."
Nevýhody: "No snack not even a peanut. Transfer was stressful walk bus more walking customs control and very tight schedule."
Výhody: "Crew on flight were outstanding. Brussels airlines is part of United! However, for a long flight, would be nice to have outlets or USB to charge electronic devices since no individual monitors - many used United app with Entertainment!"
Nevýhody: "Every time, I board my United flights at Heathrow, London airport, the staff makes the customers very stressed out. First, customers can not see the signs for the different groups (1,2,3,etc.) and the staff makes you feel like that you should know the process (when we don't)! A couple of suggestions, 1) the staff needs customer training, and 2) have some staff outside boarding area to help direct people to different groups NICELY!"
Výhody: "Crew was very friendly"
Nevýhody: "Seats were the worst ever"
Výhody: "At the gate there was a wonderful United Airlines employee (the flight was operated by United Airlines) who made an extra effort to organize me and my husband seats next to each other. The flight was full and we didn't have seat bookings before boarding."
Nevýhody: "I didn't like the food which is usually expected on airplanes. Still, there is one quite simple thing that is possible to arrange to improve the quality - fresh bread instead of dry and hard one. Comfort - the airplane had 3-seats rows on sides. I prefer 2-seats rows. I haven't noticed that bigger planes mean automatically cheaper flight tickets. Therefore I definitely choose less crowded plane with more comfort. Entertainment - the TV was touch screen. Modern idea but poor realization. The TV user interface was very hard to manipulate because the extra mouse that had to be brought on right button hardly moved."
Výhody: "The staff was polite, responsive and proactive. The service was great and the food was above average. The movie and entertainment was good and offered many choices. I would recommend this airline for overseas travel."
Nevýhody: "The seats, and head rest specifically, were a little uncomfortable for a long trip. Feels like it forces your head forward in an awkward position."