Nevýhody: "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
Výhody: "Great seat, cabin crew was fine."
Nevýhody: "Too much confusion trying to just find a shower in the lounge"
Výhody: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Nevýhody: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Výhody: "The crew always smiles and very accomodating."
Nevýhody: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Výhody: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Nevýhody: "Fix ANA US-JP online booking system."
Výhody: "Flight attendants are so courteous and professional!"
Nevýhody: "Great flight!"
Výhody: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Výhody: "they assisted my aunt very well all through out her flight"
Výhody: "Crew was courteous. Flight in general was uneventful which is a good thing."
Nevýhody: "Nothing to criticize. Flight experience was good but not exordinary."
Výhody: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Výhody: "The flight crew"
Nevýhody: "More space"
Výhody: "Spacious leg room"
Nevýhody: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Výhody: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."
Výhody: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Výhody: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Nevýhody: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Výhody: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Výhody: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Výhody: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Výhody: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Výhody: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Nevýhody: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Výhody: "The service"
Nevýhody: "Landing was horrible worse landing I have ever had"
Výhody: "Great service Timely departure and arrival. JAL is really punctual"
Výhody: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Nevýhody: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Výhody: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Nevýhody: "BA flight with poorer screens and food than JAL"
Výhody: "They give a lot of food and the 12 hour flight was comfortable"
Nevýhody: "Limited selection for entertainment"
Výhody: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Nevýhody: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Výhody: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Nevýhody: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"
Výhody: "Quick local Flight. Left and arrived on time."
Výhody: "No wait time at check in, boarding on time, friendly crew, clean plane, landing on time"
Nevýhody: "No online check in"
Výhody: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Výhody: "The courtesy and professionalism is a 10."
Nevýhody: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Výhody: "The flight was smooth and the seating was comfortable."
Nevýhody: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Výhody: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Výhody: "Entertainment was good"
Nevýhody: "Seats were uncomfortable, food was terrible"
Výhody: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Nevýhody: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Výhody: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Výhody: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Nevýhody: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Výhody: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Nevýhody: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Výhody: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Nevýhody: "Can't think of anything, really."
Výhody: "Nothing really special."
Nevýhody: "They love the PA system. They want to make announcements in multiple languages all the time."
Výhody: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Výhody: "The crew and service."
Nevýhody: "No entertainment. No snack either."
Výhody: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Nevýhody: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Výhody: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Výhody: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Nevýhody: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."
Nevýhody: "Poor customer service and lack of care for loyal passengers"
Výhody: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Výhody: "The crew was friendly"
Nevýhody: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Výhody: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Nevýhody: "Can not be topped up"
Výhody: "Flight attendants were very friendly, professional and helpful"
Výhody: "Always love the SIA business product on long haul."
Nevýhody: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Nevýhody: "Change the food menu, boring with the same menu"
Výhody: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Nevýhody: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Nevýhody: "Seat space could be wider for working"
Výhody: "More space then previous flights. Attendants very pleasant and helpful."
Nevýhody: "Ran out of the food choices by the time they reached me. Had to make do with what was left."
Nevýhody: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Výhody: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Nevýhody: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Výhody: "I reallyiked th service from the crew"
Nevýhody: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Výhody: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Výhody: "Scoot employees were really helpful, I missed my flight from Singapore to Kochi because by the time the passengers got off the flight and went through immigration in Singapore, the check in counter had closed, and there was no more flights available to Kochi until 2 days later. The employees made sure I boarded my flight and I came home to my sister’s wedding"
Nevýhody: "Kayak doesn’t specify its two separate tickets for my destination to kochi from Honolulu, also they didn’t specify their would be a stop in Japan before the flight reached Singapore. The flights were delayed by a few minutes, which led to me stressing to make it on time to my flights, and I felt dehydrated and nauseous. Also the website doesn’t specify that we will have to purchase meals either before hand or on board, and that the airlines only took cash and no credit card. It was miserable, a whole 20+ hour flight with lots of stress of catching my flight, checking and the checking my baggage, and being hungry and thirsty because I didn’t carry enough cash on me."
Výhody: "In flight entertainment systems"
Nevýhody: "I had beef with mashed potatoes but I found the beef was quite tough."
Nevýhody: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Výhody: "Very good service"
Nevýhody: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Výhody: "Everything from Ticketing, Checking in......"
Výhody: "Entertainment system"
Nevýhody: "Uncomfortable seats with no space, arrival at last gate"
Nevýhody: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Výhody: "great crew service. my first time flying with singapore airlines and they delivered"
Nevýhody: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Výhody: "More leg room than other airlines, superb service and excellent food!"
Výhody: "Liked the service"
Nevýhody: "Nothing special."
Výhody: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Nevýhody: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Výhody: "Modern Aircraft , good seat ,Crew friendliness"
Výhody: "New plane"
Nevýhody: "Nothing in particular"
Výhody: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Nevýhody: "It is really good experience. All the flight attendants are good"
Výhody: "Not much turbulence"
Nevýhody: "Old planes and screens."
Výhody: "Sound sleep"
Výhody: "Good service and entertainment."
Nevýhody: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Výhody: "Crew and boarding were efficient"
Nevýhody: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Výhody: "Everything else was good"
Nevýhody: "Old aircraft with tired looking seats."
Výhody: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Nevýhody: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Výhody: "Seating space was very good. Meals terrific"
Výhody: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Výhody: "The ground staff in Sydney!"
Nevýhody: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Nevýhody: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Výhody: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Nevýhody: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Výhody: "The flight experience was pretty great overall.."
Nevýhody: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Nevýhody: "Everything was great."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!"
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Nevýhody: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Nevýhody: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Výhody: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Výhody: "Service, professionalism"
Nevýhody: "Food is good but very bland."
Výhody: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Nevýhody: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Výhody: "Every thing was excellent"
Nevýhody: "Air in the cabin to dry"
Nevýhody: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."
Výhody: "The meals and in flight entertainment"
Nevýhody: "The seating I needed more leg room"
Výhody: "Convenience and price"
Nevýhody: "On the flight from Kabul to Instabul the tray tables were rickity and the TV screens did not work."
Výhody: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Nevýhody: "Nothing to dislike! My favorite airline."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "I really liked the whole experience and would only highly recommend Turkish airlines"
Výhody: "Service and food is good, crew is helpful"
Nevýhody: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Timing of the flight."
Nevýhody: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Nevýhody: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Výhody: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Výhody: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Nevýhody: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Výhody: "The cabin crew was very courteous. Aircraft was clean, nice and spacious. In flight entertainment was very good"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "The flight attendants were incredibly kind and attentive"
Nevýhody: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Výhody: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Nevýhody: "Nothing. Excellent experience"
Výhody: "Every thing was great needed ice water was all thanks"
Nevýhody: "Great thanks"
Nevýhody: "They lost my baggage. And i have all my medicine in it."
Výhody: "I eventually arrived at the destination."
Nevýhody: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "great good/service and very comfortable flight."
Nevýhody: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Good service and good food!"
Nevýhody: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Nevýhody: "Seats was a lil tight , food was a lil warm not hot"
Nevýhody: "No vegan good woithout order"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Nice hotel, meals, and transport, plus $$."
Nevýhody: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Výhody: "Inflight service"
Nevýhody: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Výhody: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Nevýhody: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."
Výhody: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Nevýhody: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Výhody: "The boarding was quickly. The crew very kindly"
Nevýhody: "The seat are small. The food has a lot of salt and bread."
Výhody: "The cabin crew were wonderful and friendly, the entertainment was top notch (great movies!!), the seats were comfortable, and the food was better than expected. I was quite pleased with the experience (other than the boarding process)"
Nevýhody: "The crew when boarding the plane in Istanbul were downright RUDE. Not just rude, they were unhelpful, unwilling to listen, and were actually offensive. It was quite bad. The boarding process was also terrible. The boarding area was stifling hot, crowded, and disorganized. There was no announcement telling us when it was delayed, there was no information about where to line up, and people were chaotically cramming in everywhere. They could have done a much better job of that."
Výhody: "Space, seats, movies."
Nevýhody: "I was on a seat at the end, after my seat, the stewardess had their closet and they kept hitting (very strongly) the back of my seat with the door, all the time. They woke me up several times. So not good."
Nevýhody: "I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Actually a very roomy plane for these days. Highly recommend this flight and plane type."
Nevýhody: "The food sucks - bring your own."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Nevýhody: "For business class the food could be improved."
Výhody: "Cuteous service"
Nevýhody: "Seats were to close together, nomlegroom, impossible when set in front reclined. Breakfast food meager."
Nevýhody: "Good was average to bad"
Výhody: "Short flight, snacks, timely take off and landing."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "One of the flight attendants was awesome!"
Nevýhody: "I got bit by bugs. I’ve never experienced something like that on a flight."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Very friendly crew"
Výhody: "new clean aircraft."
Nevýhody: "no breakfast."
Nevýhody: "Check-in process. Baggage fees."
Výhody: "Excellent service from staff on the flight"
Nevýhody: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Výhody: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Nevýhody: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Nothing, really; the seats—even those in business class–have a no-frills design, with hardly any recline to speak of. Okay for flights as short in duration as this one (about 50 minutes)."
Nevýhody: "The delay in boarding, much of which was due to the fact that the plane wasn't ready for boarding in time because the tech service was delayed. It would seem this was at least in part something within the sphere of factors the airline is able to control. Also, there was an irritating, rumbling noise, sounding almost like an old propeller engine, during much of the plane's ascent. You'd think there would be some maintenance necessary."
Nevýhody: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Výhody: "The crew was very nice and the food was good. Very uneventful, easy flight."
Nevýhody: "Definitely not enough leg room"
Výhody: "Boarding, seat and crew"
Nevýhody: "Movies selection and audio offers"
Výhody: "The check in staff and crew were very nice and helpful"
Nevýhody: "The seat had plenty of room but not comfortable for a long flight Entertainment options were just okay"
Výhody: "Flight went well."
Nevýhody: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Výhody: "Very quiet flight, almost in time"
Nevýhody: "I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came."
Výhody: "food was great"
Nevýhody: "gate changed and we gad to take the bus to the plane which lead to sn delay and almost the plane couldn't leave before the airport closed. however, we eventually made it ..."
Výhody: "The flight was smooth, the service excellent, very friendly crew, and great selection of movies."
Nevýhody: "I typically enjoy Frankfurt airport but perhaps because of a construction, not this time. There was endless walking to get to the gate for the connecting flight that wasn't supposed to be all that far. After about 20-25 walk, we finally arrived to .... the train station that took us to the next terminal. Really? It takes 20-25 to just get to the train when walking straight without the train shouldn't be taking any longer? In addition, our (checked-in) car seats were not transferred and never made it to our final destination, so we had nothing to put the kids in for the ride from the final airport."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "The boarding was fast and efficient, and the entertainment system was modern."
Nevýhody: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Výhody: "A380 flies smoothie."
Nevýhody: "Drop Off bagage at MIA airport. I did online check-in..but, the line for DropOFF so long and only ONE person attending..i suggest improve desk services..."
Výhody: "Crew was more understanding. Placed us to row 18...emergency exit."
Nevýhody: "Checked online from row 21 to 6. Got a new ticket whilst boarding to 25: last row. Explanation...otherwise the plane was not able to go in the air...absolute bullshit. With my weight and of my fellow members better to let us in the front.. Row 6 was given to a miles & more client..."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "free music, video. Plenty to eat and drink. Crew was friendly, accommodating and kept the plane clean on a long fully booked flight."
Nevýhody: "Boarding was a bit chaotic but there wasn't much room to line up a full load of 747 passengers. They didn't have my vegetarian meals as requested. In one case they rounded me up a business class substitute but in the other case all I had to eat was bread and the dessert."
Výhody: "Check in process was simple and efficient. The crew on the plane were polite and friendly. Flight arrived early."
Nevýhody: "Boarding was a little chaotic. The sandwiches offered were extremely dry."
Nevýhody: "the seat. not suitable for a business category"
Výhody: "The boarding was fast and clean, but we still Left with a little delay. The flight itself was fast and we arrived a bit ahead of schedule."
Nevýhody: "The advance we had gained in the flight was taken up by an apron position, slow ground service and a distant arrival gate."
Výhody: "everything was easy to use and set up from booking to landing. wonderful trip. This was my 1st big trip and 2nd time on a plane. Liked the movies on the plane. All the staff where helpful from gate to gate."
Výhody: "The upgrade to business class"
Nevýhody: "Not Applicable"
Nevýhody: "Boarding was in organizes."
Výhody: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The price for a direct flight was reasonable"
Nevýhody: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Výhody: "Again, excellent customer service. Can't say enough."
Výhody: "the boarding went very smoothly. We arrived at our destination on time."
Nevýhody: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Výhody: "I was comfortable, not affraid."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Take off and landing"
Nevýhody: "Layover time"
Výhody: "The crew was perfect"
Nevýhody: "No wi fi on the plane."
Výhody: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Nevýhody: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Výhody: "Nice and attentive crew."
Nevýhody: "Seats not comfortable in premier economy."
Výhody: "Not much, seats are super uncomfortable"
Nevýhody: "Better code sharing with KLM"
Výhody: "Seats are comfortable on Business Class. Service is good"
Nevýhody: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Výhody: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Výhody: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Nevýhody: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Nevýhody: "We had a short delay"
Výhody: "Great food and friendly crew."
Nevýhody: "Seatback system was old and not very functional."
Nevýhody: "Really hard to get boarding passes online"
Nevýhody: "Boarding clusterf..."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Nevýhody: "Excelente aerolínea"
Výhody: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Výhody: "The crew was very gentile."
Nevýhody: "No enterteinment on the plane."
Výhody: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Nevýhody: "The seat padding is rather thin."
Výhody: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Výhody: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Výhody: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
Nevýhody: "Nothing to like"
Nevýhody: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "The free glass of red wine when the plane finally took off."
Nevýhody: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Výhody: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Nevýhody: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Výhody: "Crew were pleasant most of the time"
Nevýhody: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Výhody: "The crew and flight was faultless"
Nevýhody: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Výhody: "It was ok fligh"
Nevýhody: "Food was not so good"
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Nevýhody: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Nevýhody: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Nevýhody: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Nevýhody: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Výhody: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Nevýhody: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Nevýhody: "One bag did not arrive in Toronto, apparently delayed in Paris."
Výhody: "Friendly crew; comfort; punctuation. Fast boarding"
Nevýhody: "Simple food - very small amounts. No entertainment."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Výhody: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Nevýhody: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Nevýhody: "To many announcements on a overnight flight."
Výhody: "The crew was nice .."
Nevýhody: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."