Výhody: "They were polite"
Nevýhody: "The leg room was terrible and the plane was hot."
Výhody: "Clean plane. Comfortable seat. Attentive crew."
Nevýhody: "Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later."
Nevýhody: "Honesty regarding extra charges for baggage and meals"
Nevýhody: "Despite not purchasing meals or drinks, it would’ve been nice to have been asked if I want any water. For an international flight that was over 10 hrs, I would never recommend."
Nevýhody: "Friendliness of the staff. Plane is outdated and small. It flies. But I felt unsafe and claustrophobic"
Nevýhody: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"
Výhody: "Nice airplane"
Nevýhody: "Crew talking laughing loudly for a long time in galley and making excessive banging noice"
Výhody: "Seats were fine in economy. Overall the flight was a breeze."
Nevýhody: "WiFi on trans-Atlantic flights."
Nevýhody: "I thought flight attendants could have been a bit nicer"
Výhody: "Just an overall bad experience. Will not fly with them anymore"
Výhody: "Good selection of latest movies available for free."
Nevýhody: "No Wi-Fi on board. No drinks were offered during the flight, only water at the end."
Výhody: "Fantastic crew and nice premium class amenities."
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "Plane seemed rather new and clean. Seat assignment put my husband and I together. Liked having personal screen for entertainment, with easy to see headphone plug-in and usb charging as well."
Nevýhody: "No legroom, thus very cramped for an overnight flight. Wish we had been given a seat on the aisle - there were some empty ones on the flight. I ended up using one for awhile halfway thru flight because center was so cramped."
Výhody: "We liked nothing"
Nevýhody: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Výhody: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Nevýhody: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Výhody: "They’re very mediocre selection of movies were free"
Nevýhody: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Výhody: "The dimming windows, the screen in the headset with movies and games, and the direct flight."
Nevýhody: "Small area in which to try to sleep, which is to be expected. Not smaller than other airlines."
Výhody: "For a low cost airline its ok"
Nevýhody: "The help this company is offering for delayed or lost luggage is less then minimal"
Výhody: "The flight attendants were nice."
Nevýhody: "There is not business class even though you pay business class fares. Their seats are not comfortable. The food was okay. The clincher for me was that they charge by the kilo for excess baggage. I had just gotten married and we were moving my wife to Asia to live with me. We had 1 extra bag and they would not even listen to our situation. They charged me $600 for an extra bag. I will never fly Norwegian Airways again. No consideration for their passengers. The bottom line - do not fly Norwegian Airlines..."
Nevýhody: "Overcharged on luggage because I had 10.5 kg of carryon luggage instead of 10kg. The flight was virtually empty and so much space and still can’t understand why I had to pay usd 130 for 0.5kg over the 10kg. Felt exploited and cheated"
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Nevýhody: "due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around.."
Výhody: "Crew was extremely helpful. The flight was delayed and it was cutting it close with my connecting flight. One of the crew members had the bus take me to my terminal and I made the flight."
Výhody: "It was a nice new plane."
Nevýhody: "They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance."
Nevýhody: "Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda."
Výhody: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Nevýhody: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Nevýhody: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Nevýhody: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Výhody: "Clean planes, free wifi,"
Nevýhody: "Departure delayed nearly an hour, for a flight that is only one hour long. No compensation for delay (such as a free snack). Disorganized boarding - might be better to organize by seat-row numbers"
Výhody: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Nevýhody: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Nevýhody: "there was a 3 hour delay which made the wait with kids tough"
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Nevýhody: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Výhody: "Free Wifi"
Nevýhody: "Full plane"
Nevýhody: "Norwegians flight was delayed by more than four hours which caused the connecting flight to be missed. When I called for assistance in rebooking the connecting flight they told me all other flights were full and I would either have to find another airline and book connecting flight on my own or wait 4 days until they had an available connecting flight. Since my tours and accommodations were already booked I had to cancel my Norwegian flight and rebook a new last minute flight at much greater cost. Norwegian gave no reason for the delay and insufficient service on getting me to my final destination,"
Výhody: "Modern plane, in flight entertainment and free wifi BIG pluses"
Nevýhody: "Slow check in despite using online checkin! Took me over an hour!!? Leg room is seriously limited and I had an aisle seat! Staff not very chirpy / friendly no smiles or chat"
Výhody: "Checking bags is free!"
Nevýhody: "There was very little communication about gate changes- the gate changed two times while we were at the airport"
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Nevýhody: "They refused to acknowledge us as we wanted to ask a question about boarding. And than boarding began. Wife is nearly blind and we were not allowed to go first."
Nevýhody: "they do not even serve you water, when I asked ofr water they asked me to pay, it is not low cost Airline,l very unfriendly staff, I will never fly it again., the staff border line rudeness and have attitude issue. 7 hours flight or torture"
Výhody: "I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful."
Nevýhody: "I wish there was a music selection on the screen for entertainment"
Výhody: "Seats were comfortable"
Nevýhody: "Flight was late."
Výhody: "Crew was polite and accommodating. Seat were comfy and they inflight movie selection was pretty awesome."
Nevýhody: "i loved everything!"
Výhody: "Plane was nice."
Nevýhody: "They lost our bags and wwe had to wait an hour on the tarmac because of an AC issue so we had no air in a hot plane. It was terrible. The have us nothing for all of our misery and said we had to go online to complain. Useless staff."
I mean, it's a Ryanair flight, so you know what you're going to get: Ads during the flight for, I'm not even sure what, raffle tickets? Paid food and drink options. Basic seats that don't recline. But also, friendly staff and inexpensive fairs. I know the bargain I'm making with Ryanair and it works for me.
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Nevýhody: "I really didn't appreciate the long lines to get our visas checked, the disorganised boarding, our flight being 30 minutes late, and getting nickel-and-dimed to death with every little thing. I had to print my boarding pass or face a 50€/£ fee, but I couldn't print one for my return flight because it was more than 48 hrs prior unless I reserved seats so I paid money to avoid paying a made up fee. The money you think you save on Ryanair isn't worth the hassel. Never again."
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Nevýhody: "Everything, firstly I checked in early as recommended to find that my wife and I were not sat together. It gave me the option to change one of our seats, stating that it would only increase in cost if we select a more expensive seat. It turns out there were more free seats than reserved but to sit next to my wife (without changing hers) it was going to cost £10, no idea why as they hadn't selected her a more expensive seat. Guess what.....the exact same happened when checking in on our return journey, can't wait to board the plane in a couple of days! When arriving at the airport it is clear Ryanair are removing staff to keep cost down with no care for passenger satisfaction, you check your bags in automatically which appears a scam for over weighing your cases and charging you without having to speak to you. It coat us £10 for being over a kilo, we didn't believe we were but paid it as we thought we had no choice because no staff were close by. A couple beside us were supposedly 3 kilos over and believed this to be incorrect, they kicked off enough of a fuss to be able to go check in face to face and not pay a single penny, doesn't quite seem fair? The final nail in the coffin was the fact that at 8.45 (our supposed departure time) we were stuck in a huge queue watching people get off the plane we were due to board. No delays or hold ups had been announced yet we should have been boarding at 8.15 and told to go to our gate as normal for this time. No plain in sight and when it arrives we can't go straight on as people are getting off it! All in all Ryanair have been awful so far and I am dreading our flight home!"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Nevýhody: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "Besides being really uncomfortable for various reasons, like the endless security procedures, the crew's bad manners and lots of other annoying things that really baffled me like making people stand in line for half hour before boarding (why?), at the end of the day you have to take into account that Stansted + Ryanair means adding an extra hour to what you would normally take for a flight and a lot of stress, not only for what aforementioned but also for the constant feeling of potentially being ripped off with additional charges like late check in and baggage size."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Nevýhody: "Cramped seats and did not recline. While booking, plenty of additional fees are suggested. The most irritating ones: "pay extra and choose your seat so you can sit next to your wife", "pay extra to immediately checkin the return flight, else login again in a few days""
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Nevýhody: "Very rude check in staff Charge for boarding pass No food or entertainment Long time to board a small plane!"