The staff lied to me all day long. No one informed me that my flight times had changed. I’m still sleeping on the ground in the Middle East. The worst experience I have ever had flying. With this level of incompetence and lack of compassion I can’t imagine how the airline business will survivor. This experience has encouraged me to stop traveling. May god have mercy on you and your customers. Not sure I can handle to be lied to my face anymore . Sleeping on the floor in the middle East with no hope of getting home
Výhody: "Another confirmation of excellent QA service."
Nevýhody: "Needs more improvement"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "coffee is to strong and to many spicy foods"
Výhody: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Nevýhody: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Výhody: "Very attentive and efficient"
Výhody: "Entertainment and food is always great with Qatar!"
Nevýhody: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Výhody: "Crew was superbly amazing which made flight enjoyable."
Nevýhody: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Výhody: "Flight was uneventful, left on time. Chocolate cake was delicious."
Nevýhody: "I would have liked rear and forward camera live feed to show actual flight"
Výhody: "Seat was very comfortable and the flight was on time."
Nevýhody: "better food"
Výhody: "Arrived early in Budapest. Good leg room."
Nevýhody: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Výhody: "qatar airways"
Nevýhody: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Výhody: "Food , good accommodation, friendly treat!"
Nevýhody: "No thing really!"
Výhody: "Helpful Qatar Airways passenger assistant at check-in."
Nevýhody: "Security check chaos. Obnoxious security woman. BHX strict single bag, 7kg cabin baggage"
Výhody: "Crew were very helpful and courteous"
Výhody: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Nevýhody: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Nevýhody: "I missed my flight from Nairobi to kisumu"
Výhody: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Nevýhody: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Výhody: "Food was great Seats were comfortable Everyone was super nice"
Výhody: "Need to give people cheap access to wifi"
Výhody: "The entertainment was good without any hiccups"
Nevýhody: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Výhody: "The flight went well, from boarding to landing."
Nevýhody: "We were informed at origination that we would be put up in a hotel in Doha. Online and also at check in desk. When we arrived in Doha we were directed to a desk for hotel booking. After waiting inline 45 minutes we were told we don't get a hotel with reduced economy fare."
Výhody: "Leaving that god forsaken airport after hours of waiting in lines."
Výhody: "Everything was fine except the flight delays"
Nevýhody: "Flight delays"
Nevýhody: "Seats are way uncomfortable and small"
Výhody: "I liked staff , boarding was organized food was not very good needs to be improved"
Výhody: "The Plane was good but not updated with new data"
Nevýhody: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Nevýhody: "...as mentioned, I don't have the pleasure of rating this flight because of the boarding delays and missing the flight. Very disappointing."
Nevýhody: "Probably the best flight crew I ever had the pleasure of being with."
Výhody: "Clean. Friendly staff. Good food. Good entertainment."
Nevýhody: "Small cramped seats."
Nevýhody: "Poor communication about transfers. I also had to throw away 20 pounds of things or get charge $800"
Výhody: "Food and crew"
Nevýhody: "Lost baggage no one knows anything."
Výhody: "Nothing at all"
Výhody: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Výhody: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Nevýhody: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"
Výhody: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Nevýhody: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"
Výhody: "The food and service was great"
Nevýhody: "The bathroom could be cleaner :)"
Výhody: "Food quality needs to improve, some chairs can't recline."
Výhody: "Service was very good"
Výhody: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Nevýhody: "Frankly nothing!"
Výhody: "Amazing airline with excellent crew and ground staff ever willing to help!"
Výhody: "Cabin crew were excellent, very nice and accomodating"
Nevýhody: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Nevýhody: "Maybe the food"
Nevýhody: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Výhody: "The friendliness of the crew."
Výhody: "Price and schedule"
Nevýhody: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Nevýhody: "The main economy seats were far too narrow."
Výhody: "I always have a consistently good experience on Delta. Everything was great."
Nevýhody: "It was a Great flight. I always enjoy flying Delta"
Výhody: "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
Nevýhody: "No US carrier seems able to master smooth boarding without standing waits."
Nevýhody: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Nevýhody: "Flight was delayed and completely packed so our family could not get seats together"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Love the fact that the head rests move to support your head better."
Výhody: "The male crew member was excellent. He was responsive and speedy with trying to find a solution. He gave me a few flyer miles for my trouble and was empathetic, which is rare."
Nevýhody: "The tv/monitor didn’t work so there wasn’t any entertainment for the majority of the flight."
Výhody: "Boarding was easy."
Nevýhody: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Nevýhody: "Boarding at JFK.Always messy"
Výhody: "Boarding was quick"
Nevýhody: "No entertainment, plane was small"
Výhody: "Good entertainment selection and great crew"
Nevýhody: "Seats are more uncomfortable relative to other airlines"
Nevýhody: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Výhody: "Early and middle seat was open!"
Nevýhody: "Coffee tasted like fish. :("
Výhody: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Nevýhody: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
Výhody: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
Nevýhody: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
Výhody: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Nevýhody: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Nevýhody: "Very little leg room."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
Nevýhody: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Love the built in tv’s with free entertainment."
Nevýhody: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Výhody: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
Výhody: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Výhody: "Everything was perfect !! Staff friendly"
Výhody: "Excellent piloting and cabin crew."
Výhody: "It got me home, eventually."
Nevýhody: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
Nevýhody: "Check in lines were crazy long"
Nevýhody: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
Výhody: "First leg from San Diego was excellent."
Nevýhody: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Výhody: "App is good and convenient to use."
Nevýhody: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
Výhody: "really helpful and friendly service and nice seats."
Nevýhody: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
Výhody: "free texting and entertainment!"
Nevýhody: "our flight was delayed half an hour."
Nevýhody: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Výhody: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
Nevýhody: "Economy is very tight quarters."
Výhody: "The plane, crew was clean, newer and had TV's in the backrests. Remember to bring headphones! Seats are tight, but the crew was friendly and may the flight experience positive."
Výhody: "Friendliness of staff. Second flight was a newer plane - sweet!"
Nevýhody: "For a long flight perhaps a little more in the snack department."
Výhody: "Crew was all very nice"
Nevýhody: "Flying is always uncomfortable"
Výhody: "Free in flight entertainment"
Nevýhody: "One of my bags went to Santa Fe"
Nevýhody: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
Výhody: "WiFi, good flight attendants"
Nevýhody: "Would like to see Direct TV along with Delta Suite so can watch live TV"
Výhody: "Attendants and entertainment"
Nevýhody: "Delays for no explained reason"
Výhody: "plane had individual movies for free with each seat!"
Nevýhody: "We did not board at the scheduled time, although I believe we arrived on time. The crew was demeaning and singled out individuals who were causing the aircraft to not move. It was in a very pretentious manner, not like southwest personnel who have similar antics but with a playful tone. The plane is a small one where bags don't fit overhead and many head bumps occur. We arrived fine which mean the flight was successful but it was not very enjoyable."
Nevýhody: "Flight was delayed 40 minutes and arrived 2 hours later."
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The crew and comfort."
Nevýhody: "The food does not taste good at all."
Výhody: "Lufthansa is always incredible."
Výhody: "The entertainment selection is quite great."
Nevýhody: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Výhody: "The crew was amazing"
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The food was good"
Nevýhody: "I paid for extra space and it looked like the seats I got were the same as all the others"
Výhody: "The crew was o.k."
Výhody: "Crew was friendly."
Nevýhody: "Delayed flight caused me to miss connection."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Nevýhody: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Nevýhody: "The plane was uncomfortable and things were falling apart"
Nevýhody: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Výhody: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Výhody: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Výhody: "Lufthansa is a good company overall. The entertainment system was very good."
Nevýhody: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Výhody: "Excellent service, food and entertainment"
Výhody: "Love the entertainment and meals"
Výhody: "Service. Smooth flight."
Výhody: "Good Service , and overall friendly crew"
Nevýhody: "Automaten Check in / boarding Cards, is hard for some people and took really long . Extra help on these machines would be good"
Nevýhody: "The seats are too close. When reclined it's not possible to get out."
Výhody: "Great service as always"
Nevýhody: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Nevýhody: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Výhody: "Same as above."
Nevýhody: "Same as above."
Výhody: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Nevýhody: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Výhody: "I loved the TVs, food, and the service. The TV's had so much to watch, and made the time pass so much faster. The service was amazing! They came by so often to give us whatever we needed! Great experience!"
Nevýhody: "Air didn't work, stewardess were rude"
Výhody: "Best part: Getting off the plane and swearing never to fly with Lufthansa again."
Nevýhody: "Flying to Munich- flight was cancelled. Had to rebook on United for the following day. Arrived almost 2 days late (the original was direct, the United had layovers) and missed a planned trip to Neuschwanstein castle. Flying from Munich- The entertainment screen was broken, completely unusable. After a hard reset by the flight attendant several times... Still broken. She said she thought it would fix itself once we were at cruising altitude. Nope. Notified the flight attendant who said vaguely "I'll see what I can do..." Never came back to check, never got offered any sort of compensation (even something like a free mixed drink would have been nice), offer to move seats, nothing. So- ten hours with no entertainment/nothing to watch, just a malfunctioning screen. Food was mediocre. We boarded late, and left almost 1 hour late because they had to wait for an employee (who was not working, just getting a ride back) to board. Literally there and back with Lufthansa was a fiasco. On top of it, we have been back for 3 weeks and are still waiting to hear back from Lufthansa customer service. Apparently they only communicate by email with complaints. Not over the phone. So after repeated emails, just radio silence. Terrible airline."
Výhody: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "The monitor at my seat wouldn't load and when rebooted displayed only 9 movie choices and very limited audio book selections."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Nevýhody: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Nevýhody: "Seated near and next to me were about 9 German men who had begun their vacation to Colorado in the airport bar prior to the flight. I was seated in a middle seat "J" (I believe) in row 37 or 39. The men were receiving from the stewardesses repeatedly two glasses at a time and kept going back to the galley and getting two glasses of wine at a time Although they were loud, congregating in the aisle around rows 37 and 39 they were not limited in what they could drink. The two on either side of me were disrespectful of my personal space and were very inappropriate. I got up and went to the galley behind my seat to ask the stewardesses to get me another seat. During this time the guys kept coming back to this galley for more wine still taking two at a time. The stewardesses explained that the plane was full. Others complained also. I then asked the stewardesses if since they were over serving these guys, would they trade one of their jump seats with me. At this point they cut the guys off and got the pursar. She talked to them and ignored my personal safety concerns and said no one gets on a plane drunk (yeah, right) and that they would now behave and were asleep. That's why they are still talking at the top of their lungs and standing in the aisle? I asked. I wish I had video recorded this, I did not as others with kids in the aisles across from me did. I hope their videos go viral Not impressed with Lufthansa"
Výhody: "Very comfortable"
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Almost nothing was enjoyable about the overseas Lufthansa flights I took. This particular flight, however, did not make me sick like the initial Lufthansa flight to Europe. I also appreciated that the crew asked the passengers in front of me to put their seats up during meals."
Nevýhody: "The overseas Lufthansa flights have the least space of all the flights and trains I took throughout my trip, including other Lufthansa flights within Europe. The bathrooms were more cramped and fewer in number for an overbooked flight, boarding was disorganized and delayed, the passengers in front of me put their seats all the way back for most of the flight, and seriously, just a few more inches of space would make these long flights 104% better. I think everyone would be happier to fly on less awful planes, including the poor crew who has to deal with miserable passengers."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Best flying experience ever. Loved the new aircraft. Crew was exceptional. Service (food, drinks) was wonderful. Loved the continuous water offered. Very comfortable seats and great entertainment. Loved the 5 restrooms downstairs! Great design! Very impressed and I don't impress easily."
Nevýhody: "I may have misunderstood but I thought I heard my Galaxy S7 had to be turned off (not able to use in airplane mode). Really just curious why (if I heard correctly)."
Výhody: "Was rebooked on Iceland Air. Enjoyed that flight very much"
Nevýhody: "That I was bilked on bus, got stuck in traffic and missed flight to Denver"
Nevýhody: "1 meal 10 hour flight 6 hr delay. - temp control"
Nevýhody: "Same as Abu e"
Nevýhody: "First flight mechanical issue so couldn't make it to any of my connecting flights and they had to reroute me, however they couldn't get me to Torino so they got me to Milan and I had to take a two hour bus and then the metro to get where I needed to be. And it took them over an hour to reroute my flight!"
Výhody: "Long flight. Loved that we had two wonderful meals, hot cloth enough water and other services. If I fly overseas I will always choose this airline. It was wonderful."
Nevýhody: "Can they turn the heat up. So cold!"
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Výhody: "Very nice airplane and pleasant crew"
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Nevýhody: "Wifi on klm"
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Everything works and quick to get to destination."
Nevýhody: "Flight got cancelled"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Nevýhody: "Boarding was very slow."
Výhody: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Nevýhody: "Pay attention to passengers."
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Nevýhody: "Long haul flight made pleasant by KLM"
Výhody: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nevýhody: "Transfer point needs upgrade."
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Nevýhody: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Boarding was confusing and disorganized"
Výhody: "The attendants took great care of us. Super smooth flight."
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Výhody: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Nevýhody: "Nothing! It was all great!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Výhody: "Spacious cabins, friendly service"
Výhody: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Nevýhody: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Nevýhody: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Výhody: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Nevýhody: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Nevýhody: "Customer interaction is a joke"
Výhody: "The crew on the plane and at the Dublin airport were nice. We haven’t made it to Dubrovnik. Plane from Newark was delayed, we missed our connection, our luggage was misplaced, then they didn’t have another flight until the next day, and they sent us to a hotel that didn’t have any rooms available."
Nevýhody: "What couldn’t have? Thanks Aer Lingus."
Nevýhody: "They lost all my luggage"
Nevýhody: "Crew could have been more interested. Seat could have reclined and gone upright properly."
Nevýhody: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Výhody: "Unable to check in online. Not from phone. Not on website. Called directly and waited forever. And told must do at airport. Arrived and was told flight booked and full so bumped from the flight. Paid $2000 for a coach ticket and not able to get on either flight from Boston - so missed all meeting."
Nevýhody: "Join TSA you amateur / cut rate airline. Fix reservation system."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Nevýhody: "Before we boarded this plane we arrived at Aer Lingus for a 2 hour layover. The airport only had a snack bar open and an express bar with only drinks. There was cafes upstairs but that was closed off to hundreds of people with a layover between flights. When asked they said it was closed off by escalater and elevator to all of us. They blocked the escalator with a giant gate sign. People waited in line at a snack for over 20 mins for a bite to eat that was express food or a choice of 5 sandwiches that came hot that actually sucked not worth the money at all. People were pissed! I was looking forward to a nice meal for my layover but that definitely did not happen! They only came around once with drinks on a 6 hour flight, then twice for coffe and tea. When I asked for a sprite they said they ran out of things completely"
Výhody: "Everything went smoothly."
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Výhody: "Non stop service to Seattle; going through US Customs in Dublin."
Výhody: "The free movies and the food was good."
Nevýhody: "The seats are too close together."
Výhody: "See above."
Nevýhody: "See above."
Výhody: "Boarding at rear as well as front"
Nevýhody: "Boarding outside in drizzle. Charging for soft drinks"
Výhody: "They did the best with what they had to work with."
Nevýhody: "Many of the entertainment units didnt work. This goes for both my wife and I. We sat for 10 hours this way."
Výhody: "I didn't like anything."
Nevýhody: "The service was really poor. An international flight wee u have to pay for the alcohol, and no cheap either!! The food was mediocre! The plane was outdated. No USB or headphone. Only those offered by the airline and the sky da was awful!! The seats were small and not comfortable! The tv screen wasn't responding to the fingers, had to use the remote!! Everything was not nice at all. The stewardess and steward were not pleasant, it looked like they didn't want to be there or they were bother!! I will never fly again either British or Aer Lingos."
Výhody: "Not much to tell."
Nevýhody: "Long walk to gate. Getting from terminal 5 to terminal 2 on a bus."
Nevýhody: "Safety briefing crew member & pilot impossible to understand. Very poor diction."
Nevýhody: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Výhody: "Friendly staff"
Nevýhody: "The worst (hardest) airline seat I have ever endured! I dread the return home"
Nevýhody: "That the brekfast was not served"
Výhody: "The flight was delayed by a little over an hour, but the pilot managed to make up some time. Airplane was clean enough and crew was friendly."
Nevýhody: "No free coffee"
Nevýhody: "The line for checking in was very long and the workers were very slow and not too friendly. The boarding was carried out in a first come first serve way. People started a line and instead of calling passengers by number groups, those in charge did nothing! So, my husband and I waited and noticed that people were boarding as is."
Výhody: "Fantastic flight service"
Výhody: "Journey was good"
Nevýhody: "Air lingus checked on my bag under someone else's name, now I am stuck in San Diego with no luggage and no answer as to where my bag is, very disappointed"
Nevýhody: "Everything from start to finish incompetent."
Nevýhody: "It was freezing cold in the airplane."
Výhody: "Boarding was faster."
Nevýhody: "No free drinks. Tight on legroom"
Nevýhody: "Delays and crowded airport with little direction and no one around to help."
Výhody: "Crew was great very attentive"
Nevýhody: "My monitor kept restarting or would freeze"
Nevýhody: "Had to cancel trip. Took many phone calls because the Internet service does not respond. Tried to change trip initially but they were unable to or not set up to work with British airways. Kayak should not use this company. I will never book with them again"
Výhody: "Entertainment would have been great.. if my screen didn't keep blanking out."
Nevýhody: "They ran out of Sheppard's pie!!"
Nevýhody: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Výhody: "Dublin is easier to transfer in than LHR"
Výhody: "Friendly crew."
Nevýhody: "Having to use steps at Cork airport . The cost of tea served in a disposable cup is too expensive."
Výhody: "Apart from the boarding everything was o.k."
Výhody: "Overall just fine for a budget airline."
Nevýhody: "The dinners on the transatlantic flights were pretty terrible - probably would do better by offering something better for purchase instead of giving everyone a bad hot meal. Lost my luggage on the way home too."
Výhody: "Crew very personable."
Výhody: "It's a real airline, with counters to check in. Staff was very friendly."
Nevýhody: "Not even water for free."
Výhody: "Ticketed straight through."
Nevýhody: "Everything ok"
Nevýhody: "11 hours in Heathrow. I will use another airline just to avoid Heathrow next time. You chnged my itinerary putting me there for 11 hours. This was not my choice"
Výhody: "The crew, the comforts, the convenience of USA pre-arrival in dublin"
Nevýhody: "The unscheduled pre-flight maintenance that held us up a bit at the beginning."
Výhody: "A lot of space for feet"
Nevýhody: "The service and food"
Výhody: "The flight attendants were kind. I cannot say much about the boarding process. They boarded from the front of the plane to the back (which is the least efficient way of boarding), but I was travelling in a wheelchair, so I received priority boarding."
Nevýhody: "I fell asleep before the plane even took off - it had been a long day. Because of this, I missed the snack and beverage cart. When I awoke, I was very thirsty. I could tell I was dehydrated. I asked the flight attendant for a beverage, and she prepared a glass for me and grabbed a Coke. Then asked for $2.50. I didn't have any money on me. I also have never known a flight to charge for your first non-alcoholic beverage. The seats were cramped. I have short legs, but my knees were an inch or so from touching the seat in front of me. When the person in front of me leant back, they were practically in my lap. I also did not have much space between me and the person beside me. The rows were three deep, and I sat near the window. Getting up to use the restroom, I was practically crawling on the other passengers' laps. There was no in-flight entertainment, but I wouldn't have expected it out of such a short flight (~2 hours from Dublin to Lisbon)."
Výhody: "comfortable seating plenty of legroom"
Nevýhody: "boarding wasn't organised very well"
Výhody: "Not much. Very disappointed It was no working tv. Plane again dirty. Uncomfortable seats. Made it difficult to travel with children."
Nevýhody: "Same as above. I was very surprised"