Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Nevýhody: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Výhody: "Decent price for economy comfort seat, 4A."
Nevýhody: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Nevýhody: "When its rain we shouldn’t walk to the air plain"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Výhody: "Nice staff and no delay"
Nevýhody: "Instead of crisps maybe a bit of cheese or crackers"
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "MCR airport Mert & Greet parking was smooth and efficient."
Nevýhody: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "The leg room, was surprisingly roomy"
Nevýhody: "The food and that there was no entertainment."
Nevýhody: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Výhody: ".Very much on time with pleasant service."
Nevýhody: "Can nit find much fault fir a short run!"
Výhody: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nevýhody: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Výhody: "Consistently high standards"
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Nevýhody: "Flight was delayed due to weather in Amsterdam area"
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Nevýhody: "old plane, tight and uncomfortable"
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "That we didn't crash"
Nevýhody: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Výhody: "They were awesome."
Výhody: "Easy airport business"
Výhody: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Nevýhody: "What is there not to like about KLM? I cannot find anything."
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Výhody: "Flight was quick, professional, friendly."
Nevýhody: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
2 hours delay on the plane causing us to miss our connection
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Ye,everything was fine"
Nevýhody: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Výhody: "Crew was great. Seats comfortable. Served candy and snack on a 20 minute flight. Amazing. Definitely book a flight rather than ferry from Mykonos to Athens."
Výhody: "Walked away from plane."
Nevýhody: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Výhody: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Nevýhody: "Fire the person on front."
Nevýhody: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Výhody: "Nice and efficient crew, clean plane and sits, sat in Exit row so quite comfortable"
Nevýhody: "Air pressure in cabin was terrible"
Výhody: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Nevýhody: "Boarding to international destinations still done with remote stands even under torrential rain."
Výhody: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Výhody: "Roomy seats and good food"
Výhody: "The food was excellent and the cabin crew were friendly"
Nevýhody: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Nevýhody: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."
Výhody: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Nevýhody: "I went in the end of March still a little cold."
Výhody: "flight and flight crew were very nice"
Nevýhody: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"
Výhody: ".usually I like this company."
Nevýhody: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Nevýhody: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Výhody: "Accommodating crew; food (imagine... food served on a flight!!)."
Nevýhody: "We were about 15 minutes but..."
Výhody: "Air attendants were nice"
Nevýhody: "Long queue for baggage check. Food was below average."
Výhody: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Výhody: "The best crew ever, they make you feel home."
Výhody: "The plane was hot (NO AIR) while boarding and during taxi"
Nevýhody: "The plane was hot (NO AIR) while boarding and during taxi"
Výhody: "We liked that there was food offered on such a short flight and complimentary wine! The crew was also really nice."
Nevýhody: "There was a 45 minute delay on our flight"
Výhody: "Legroom Polite and attentive crew"
Nevýhody: "Flight times No onboard entertainment"
Nevýhody: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Výhody: "Plane was clean and there was enough room"
Nevýhody: "The boarding gate on the ticket was wrong - twice."
Výhody: "Overall a very smooth boarding and flight. Food was also good."
Nevýhody: "The baggage limits are very strict; if you haven't limited your packing & weighed your bags, be prepared for high fees. 3 of us traveling together with carry-ons that we took free on other airlines (thank you Iberia!) cost us $250!!! Lights were NOT turned off for this overnight flight & VERY noisy"
Výhody: "Clean, smooth, on time"
Nevýhody: "Not interesting"
Výhody: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Nevýhody: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Výhody: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."
Výhody: "Food was excellent. Never had better!"
Nevýhody: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "Quick smooth and efficient with two exits at landing."
Nevýhody: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Nevýhody: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Výhody: "Comfortable airplane, excellent food, great service. No in-flight entertainment but I didn't expect entertainment on a regional flight. Overall this was a great travel experience. It's easy to see why Aegean Airlines is a top rated carrier!"
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Výhody: "Good food and beverage service on a short duration flight."
Nevýhody: "Boarding was a little cumbersome, having some reading materials would help."
Výhody: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Nevýhody: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"
Nevýhody: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Výhody: "Luggage took over 2 days to get to my house from Newark to Cleveland. Lufthansa was great and most of the problems were with United with the lost luggage and delayed flight on the last leg of the trip."
Výhody: "Nice airline but busy"
Nevýhody: "Airport was hot"
Výhody: "Overall Austrian was fine. Smaller plane and people were professional."
Nevýhody: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Výhody: "The crew. The punctuality."
Nevýhody: "Food should be much better than this. Otherwise everything is ok."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Everything was just right."
Výhody: "Seat ok typical. Non busy flight lots of room"
Nevýhody: "Food was poor"
Nevýhody: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Nevýhody: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Výhody: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Nevýhody: "Delayed longer than the flight time"
Výhody: "Vino in Plastic cups from 1L"
Nevýhody: "Could Food"
Výhody: "Flight crew & overall experience was positive. Meal & entertainment were good."
Nevýhody: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Nevýhody: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Nevýhody: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "That it is over"
Nevýhody: "Check-in to Canada not possible when passengers have third country passport and Canadian residence card. A combination, although very common, proofed to difficult for AUA personnel. Because of check-in delays lousy seats and miserable overall experience."
Výhody: "easy boarding"
Nevýhody: "bad seating. you previously provided a comfort kit but discontinued it."
Výhody: "Left on time - arrived early"
Nevýhody: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Nevýhody: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Výhody: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Nevýhody: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "On time, smooth flight."
Nevýhody: "Boarding area cramped, all classes and rows boarded at same time."
Výhody: "The actual flight was professionally well-handled"
Nevýhody: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Nevýhody: "Behavior of AA"
Nevýhody: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Výhody: "Seats, crew, nice plane"
Nevýhody: "Delayed flight. Random boarding,"
Výhody: "Good service. Enough space for the legs. Drinks before and after the meal ."
Nevýhody: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Výhody: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Nevýhody: "Nothing negative"
Nevýhody: "Oversold the tickets on my flight and put me on standby. Needed to change the flight and all my plans."
Výhody: "Staff are pleasant and competent."
Nevýhody: "Our baggage did not make it to our final destination"
Výhody: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home."
Nevýhody: "There was nothing I didn't like"
Výhody: "Not at all a comfortable experience, but I suppose it served its purpose."
Nevýhody: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Výhody: "This is one of the most comfortable flights that I undertook this year - I have done more than 20 flights this year."
Výhody: "Everything worked well."
Nevýhody: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Výhody: "Ground crew was very helpful. Nothing remarkable about the flight"
Nevýhody: "Flight was late. This made the connection in Vienna very stressful"
Výhody: "Well worth the upgrade!"
Výhody: "More organized boarding, crew, piloting"
Nevýhody: "No entertainment."
Nevýhody: "Very unprofessional handling of mechanical failure by United. Gave us a lowsy $10 coupon and not even Club access."
Nevýhody: "I paid for extra leg room to sit in economy plus. My friend who paid the same price as me for our original ticket, but didn't upgrade was put in the same row at no additional cost. The seatting pricing is rigged."
Výhody: "Very well organized flight, good food and good service."
Nevýhody: "No air vent from above. Obviously an old airplane."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Amazing crew and service! They are the best!!"
Nevýhody: "Amazing crew and service! They are the best!!"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Nevýhody: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Review for Eurowings"
Výhody: "Speed of boarding and de-planing."
Výhody: "Clean, modern place. Professional staff."
Výhody: "The staff was good to me when I became ill on the flight with a migraine."
Nevýhody: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."
Výhody: "Had a row to myself coming and going."
Výhody: "Went smoothly and without delays"
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Nevýhody: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Výhody: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Výhody: "Baggage handling, efficiency overall"
Nevýhody: "Small legroom in economy"
Výhody: "Good service.good movies.Good food."
Výhody: "all on time"
Nevýhody: "seating very cramped"
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Nevýhody: "No in-flight entertainment"
Výhody: "Great crew, service was excellent"
Výhody: "Great food!"
Nevýhody: "No entertainment"
Nevýhody: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Plenty of room"
Nevýhody: "Lack of good movies"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Smooth flight. Competent, friendly crew."
Nevýhody: "Nothing. Great flight"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "The flight was very good."
Výhody: "No stress at all. Friendly staff."
Nevýhody: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Výhody: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Nevýhody: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Výhody: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Nevýhody: "They should finally replace old ATR-72."
Výhody: "Super comfortable the seats and staff"
Nevýhody: "Nothing it was great."
Nevýhody: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Výhody: "Food was fantastic. Crew was attentive and polite."
Výhody: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Nevýhody: "The selection of movies . Very poor . What entertainment?"
Výhody: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Nevýhody: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Nevýhody: "they charged me for baggage when it was supposed to be included"
Nevýhody: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Nevýhody: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Výhody: "My isle seat"
Nevýhody: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Nevýhody: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Výhody: "On time flights both directions"
Nevýhody: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Výhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Nevýhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Výhody: "Quick and no fuss"
Nevýhody: "No food and entertainment didn't work"
Nevýhody: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Výhody: "Nice service."
Nevýhody: "Small aircraft"
Nevýhody: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Výhody: "Nothing. Rude staff. Horrible food and service."
Nevýhody: "Not possible for online check-in"
Nevýhody: "Afrer a day I am still in Pittsburgh!!!"
Výhody: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nevýhody: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Výhody: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Nevýhody: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Nevýhody: "My luggage was lost."
Nevýhody: "Very very bad landing in split and i didn't find my luggage Mina"
Nevýhody: "It was very cold in airplane. Bad food. No covers. No tv"
Výhody: "Great. ON TIME!"
Výhody: "Easy check in, flight was on time, crew were nice and free meal and drink."
Nevýhody: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Nevýhody: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Výhody: "The tiny plane was smooth in the air. Crew was nice."
Nevýhody: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Výhody: "The food was good as always, the crew is nice."
Nevýhody: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Výhody: "On time, professional"
Nevýhody: "food could be better"
Výhody: "Very friendly staff"
Nevýhody: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Nevýhody: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Výhody: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Výhody: "Flight Crew and Ground service behavior during the problem with the plane damage."
Nevýhody: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
Výhody: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Nevýhody: "Passengers were kept 3 hours in the plane during the impairment."
Výhody: "Huge legs space for economy class, great service!!!"
Výhody: "Good company"
Nevýhody: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Výhody: "Air Serbia has a great service and tasty menu"
Výhody: "New interiors and uniforms for stuff , even the stuff is super smiley"
Nevýhody: "Nothing , everything was just wright"
Nevýhody: "The landing was very hard."
Výhody: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Nevýhody: "Nothing bad to say about it."
Výhody: "the terminal at Biograd"
Nevýhody: "They delayed my baggage for 48h!!"