Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Nevýhody: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Nevýhody: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Speed of boarding and de-planing."
Výhody: "The Cabin Crew was excellent! Very impressed"
Výhody: "Clean, modern place. Professional staff."
Výhody: "Went smoothly and without delays"
Výhody: "Great service as always"
Výhody: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "Hot and cold drinks offered welcomingly"
Nevýhody: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"
Výhody: "Baggage handling, efficiency overall"
Nevýhody: "Small legroom in economy"
Výhody: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Nevýhody: "No in-flight entertainment"
Výhody: "Great crew, service was excellent"
Výhody: "Flight was on time, crew was helpful"
Nevýhody: "Blasting speakers for announcements, should have served a quick drink"
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Just a normal trip"
Nevýhody: "My male neighbor was hanging in my seat :( No normal milk for my coffee - only cream and I don't like cream"
Nevýhody: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Smooth flight. Competent, friendly crew."
Nevýhody: "Nothing. Great flight"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "The flight was very good."
Výhody: "In my experience Lufthansa is almost always on time and very professional in how they manage their flights."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "seats were a bit bigger, ,more leg room, fewer people"
Nevýhody: "The snack was not very natural...... could have been simpler with pure, non chemical ingredients......Organic would be best"
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Efficient ground staff"
Nevýhody: "There was no screen to watch entertainment"
Výhody: "Seat was very comfortable. Crew was excellent"
Nevýhody: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Nevýhody: "The temperature at altitude was far too warm for my comfort."
Výhody: "Boarding and getting off the plane was fast"
Nevýhody: "Our luggage space was occupied with bags from passengers from other rows."
Výhody: "It was efficient"
Nevýhody: "More comfortable"
Nevýhody: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Výhody: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Nevýhody: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."
Výhody: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Nevýhody: "No food or drink is included in the price, narrow seats."
Výhody: "The crew was very attentive and personable during the flight."
Nevýhody: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Výhody: "The crew was welcoming and friendly. The choice of movies was awesome."
Nevýhody: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Výhody: "Crew was very friendly!"
Nevýhody: "The plane smelled terrible - almost like one of the toilets had backed up."
Výhody: "Very fast check in. No problems"
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Nevýhody: "Flight was cancelled, difficult rebooking."
Výhody: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Nevýhody: "Nothing except control for entertainment didn’t work"
Výhody: "Was on time"
Nevýhody: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Výhody: "Friendly and attentive crew."
Nevýhody: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Výhody: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Nevýhody: "Can't comment on food as it isn't provided with the basic fare."
Výhody: "On time"
Výhody: "On time flight and friendly staff"
Výhody: "Staff super friendly. Comfortable sears. Food very good."
Nevýhody: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Výhody: "The crew was friendly and helpful!"
Nevýhody: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Výhody: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Nevýhody: "Nothing of note."
Výhody: "The two staff I randomly meet and ask for questions"
Nevýhody: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Výhody: "Spacious seating for a budget airline."
Nevýhody: "Nothing. All good."
Výhody: "For a short flight, the trip was fine. No delays were experienced."
Nevýhody: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Výhody: "Flight was OK"
Nevýhody: "Departure time was not as expected"
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Nevýhody: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Efficient and reasonably comfortable."
Nevýhody: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Výhody: "Not a good experience"
Nevýhody: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Nevýhody: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Výhody: "Nice friendly service at the gate for boarding and onboard"
Nevýhody: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Výhody: "Flight attendants were very good"
Nevýhody: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Výhody: "Excellent service. Great food and drinks."
Nevýhody: "Delayed. Our bags didn't make the connection."
Výhody: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Nevýhody: "First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking."