Everything was good, but at Philadelphia airport, immigration service was so poor.
Great flight. It would be great to get small things like salt pepper and a cube of butter( when bread is provided) with the meal.
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
I had a pleasant experience.
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "Seats for its along way"
Výhody: "The crew was excellent. The seat was reasonably comfortable. Boarding process was very orderly and smooth."
Výhody: "Everything! It just awesome"
Nevýhody: "Nothing can be better, an awesome flight"
Výhody: "Everything was good. Seat is roomy and able to stretch leg."
Nevýhody: "toilet is smaller"
Výhody: "aircraft A350 , food choices , Doha airport , Staff attitude and willingness to help ."
Nevýhody: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Výhody: "Customer service"
Výhody: "Good service"
Nevýhody: "Will fly in a bit.still in Qatar airport waiting for my flight"
Výhody: "The crew was attentive and polite. The flights were on time, and the entertainment options were good. The Doha airport is quite nice, with many eating and retail options. although everything is very expensive, even by airport standards."
Nevýhody: "My wife and I personally don't mind a selection that leans heavily toward Indian food, but I imagine others will not. The main courses were mediocre and the "sandwich" offered between meals on the 13+ hour flight was cold, soggy and inedible. The seats on our A350 were hard and not very comfortable, and the recline function was difficult to operate. Security at the Doha airport was confusing. We had to go through 3 separate checkpoints for our transfer, each with different rules and procedures. The final check at our departure gate was the worst, with impatient officials giving hurried instructions in heavily-accented English, and scolding if passengers didn't understand. I was sent back through a second time to remove my camera from the bag (and to be scolded by the agent), and was patted down a second time coming back through the x-ray, which had green-lighted me both times. It made me wonder if this was a reaction to the extra scrutiny that Arab passengers receive from our airport security in the USA."
Výhody: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Nevýhody: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Výhody: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Nevýhody: "I cannot think of a single thing."
Výhody: "Entertainment system good,"
Nevýhody: "Boarding was late, seating very cramped."
Výhody: "Crew were very helpful and courteous"
Nevýhody: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Výhody: "Service, seats, beds, food, entertainment, EVERYTHING !!!"
Výhody: "Terry was wonderful"
Výhody: "The service on board is excellent"
Výhody: "On time and efficient"
Nevýhody: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Výhody: "Incredibly attentive service"
Nevýhody: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."
Nevýhody: "We had booked the flight together and they ended up putting us in different rows and couldn’t fix that. We travelled 14 hours apart :("
Nevýhody: "The flight attendant dropped a suitcase on my head when I was sleeping. I had terrible headache, nauseous, and dizzy with some really uncomfortable neck pain. The staff tried to get me to take medicines that I could not read for nauseous but I would not. They said they were prescribed by a doctor! What doctor. The flight was the longest worst ever! 14 hours - nothing to eat or drink! In addition, the head flight attendant said the baggage compartment over my head was a problem as it opens all the way down and bags fall easily out. The bag was easily 30 pounds and landed directly on my head. I suffered a concussion."
Nevýhody: "Luggage checking is very poor, the person on checking ask me to remove my shawal, i said to him it is insult to me , i never forget it , never plan to travel on Qatar airways"
Výhody: "I like everything about the flight"
Nevýhody: "Flight was very long"
Výhody: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Výhody: "Completely satisfied. Excellent all the way!"
Nevýhody: "Everything was perfect. Thank You."
Výhody: "Business class was wonderful liked pjs, food, seating. Etc"
Nevýhody: "Crew left a small amount of champagn in a glass which fell on me when I was asleep. Crew only offered first meal after that did not offer food only when I requested it. Limited gluten/ dairy free options"
Nevýhody: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Výhody: "The crew was friendly"
Nevýhody: "The security process to board the plane had no order. Stood in line while people after me was able to board the plane. When it was my turn, I was randomly selected for additional security screening."
Výhody: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Nevýhody: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Výhody: "food was decent and the staff on the plane were pleasant."
Nevýhody: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."
Výhody: "Flight was not crowded, room to stretch out. Food and service was good."
Nevýhody: "Difficult boarding procedure."
Nevýhody: "Seat cushion was hard for long flight time!"
Výhody: "Good spacing. comfy seats."
Nevýhody: "Staff were just not aware of clients needs. walked passed without even glancing to see raised hands, etc"
Nevýhody: "- The Flight was canceled to fly directly from DOH to PHL.... Our party was put on a transfer at ORD...added additional 8 hours of layover... flight itself wasn't terrible... but the bathroom situation could be hectic..."
Výhody: "Again, the flight attendants were so sweet and nice and hospitable."
Nevýhody: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."
Výhody: "Shared a row with three seats with another person, middle seat was free! New entertaiment screens."
Nevýhody: "Food was average to less."
Výhody: "The head flight attendant in the economy cabin was nice, after a bit."
Nevýhody: "My entertainment system stopped working and all they could offer me was something farther back in the cabin. As a Gold privilege member, I choose to sit at the front of the cabin, and yet the entertainment system was unavailable. I wish Qatar Airways could compensate me for my unfavorable experience."
Výhody: "Flights out of and to Philadelphia cuts out the whole traveling to and from NY or DC. This is a big plus for me since I live in Delaware."
Výhody: "When my main, very large over-weight suitcase was not able to be accepted, the Qatar Airways check-in representative was very clear and helpful, in explaining what to do (purchase inexpensive box + tape, re-pack some items from the suitcase-->create two pieces of baggage at correct weight)."
Výhody: "Seat comfortable and the seatbelts actually fit!"
Nevýhody: "Nothing relly"
Výhody: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Nevýhody: "Everything was great"
Výhody: "this is the airline"
Výhody: "Nothing three hours late I went to dc and then took the train"
Výhody: "Crew was really nice."
Nevýhody: "My first flight was delay because of that I lost my second flight."
Nevýhody: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."
Výhody: "Standard boarding The plane was on time"
Nevýhody: "Better boarding process.Such as the one used by Southwest"
Výhody: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Výhody: "Almost 3 hours of delayed"
Výhody: "Crew was the best I have had in 2019 on Delta, the only good crew."
Nevýhody: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Good entertainment options."
Nevýhody: "Only water and coffee available. Flight had been delayed over an hour."
Nevýhody: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Výhody: "Entertaining crew"
Nevýhody: "On time arrival (we were late)."
Výhody: "I like flying Delta. Make you feel comfortable and at ease."
Výhody: "The crew was nice, the flight was so short, there was little interaction with them."
Nevýhody: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"
Výhody: "Don't know yet, because I have not left Korea."
Nevýhody: "Not happy that DELTA changed my flight again and now I arrive (6) hours later in Philly. Longer layover in Detroit is not comforting! Hoping/praying that DELTA doesn't change more on this flight going home!"
Výhody: "nice crew"
Nevýhody: "terrible seat comfort, late departure due to airline’s booking problems"
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Flight was safe, smooth & fast."
Výhody: "Pilot was courteous, pleasant and kept us informed of flight status."
Nevýhody: "Seats have no leg room!!!"
Výhody: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Výhody: "Smooth , fast, comfortable"
Výhody: "Crew was awesome"
Nevýhody: "No TV unfortunately"
Výhody: "What I liked was getting to my house."
Nevýhody: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Výhody: "Everything, smooth flight with an entertaining crew."
Výhody: "The exit row seats reclined."
Nevýhody: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."
Výhody: "Crew was great"
Nevýhody: "No entertainment on flight. No smoking in Minneapolis airport"
Výhody: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Nevýhody: "Nothing that can be done, just tough being 6'5" in a connection plane."
Výhody: "Made it out of Detroit that same day! Friendly flight attendants!"
Nevýhody: "Flight was delayed. And then cancelled. We were booked into a later flight 8 hours later that was also delayed again due to weather but we did make it out of Detroit that night. Other people were not as lucky."
Výhody: "They have great and friend staff."
Nevýhody: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Nevýhody: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Výhody: "Seats were comfortable"
Nevýhody: "If flight is full all the time get a bigger plane"
Nevýhody: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Nevýhody: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Nevýhody: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The attendants"
Nevýhody: "The delay and no free wifi."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "Tail winds provided an early arrival. When my flight was rebooked due to a delay on my first booking I was upgraded to Permium booking and drinks were complementary on the flight from Atlanta to Philadelphia."
Crew was amazing. Attentive and polite
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Výhody: "amazing and great customer service"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Crew was very good. Food was OK."
Nevýhody: "Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated."
Výhody: "Nothing in particular stands out about our flight. We've flown many airlines, Aeroflot, British Air, Delta, Iceland Air and KLM recently. Lufthansa was right in there with the middlet of the pack, with the exception of Iceland Air, which would be at the bottom, but they make no pretenses. The seats, even in the basic economy, which we had,reclined and were comfortable; good legroom. Food and drink offerings were standard. Amounts were small, but everything was the right temperature. Restrooms were clean and well equipped. Movie offerings, not many newer releases. Nothing like Sky news, so you couldn't check weather or current events. Crew was courteous and attentive,"
Nevýhody: "Boarding at Frankfort left much to be desired. First off, the equipment was not ready; we waited 45 min. to board after we got to the gate (early) and due to turbulence over the Atlantic, the pilots could not make up the time. We are senior citizens. We, along with about 25 others in our category, responded to the call for us to get in line to board, stand for 30 min. The gate personnel did not provide any information that boarding was NOT imminent at that point, so you had to stand up to keep your place. Finally, once the boarding for people needing assistance began, we got to choose between using 2 flights of stairs (a faster way to get into the plane) or an elevator to board the plane. (Hello! We have trouble with things like stairs; don't you know that?) The elevator accommodated one wheelchair and 2 or 3 people at a time. More waiting in the jetway to get down to the plane! The whole boarding process took 90 min. from the time we stood up to the time they closed the doors. Bad grades for the the cleaning crew making us wait so long, for the gate personnel for keeping us in the dark and the disorganized process boarding. Nobody cared about our discomfort, not what we would have expected from LH. Consequently, we've revised our opinion of Luthansa. Maybe next time we'll take BA."
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The new Airbus was a very cool aircraft."
Nevýhody: "Boarding process is really disorganized."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Food and crew were terrific."
Nevýhody: "Security at Frankfurt is particularly laborious"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "FRA to PHL excellent"
Nevýhody: "I was rebooked into FRA from BSL without notification."
Výhody: "Crew. Meal good too."
Nevýhody: "Bus rides to aircraft at Frankfurt"
Výhody: "Great service as always"
Výhody: "Crew is very professional"
Nevýhody: "Seats are incredibly small, flights are overcrowded and rarely on time."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "The crew was fantastic. The plane was clean/as to be expected. Overall, the flight was comfortable (again, as to be expected)."
Nevýhody: "Boarding was slow and unorganized. "Dinner" meal could have been served earlier and it could have been more filling (we were so hungry!) There could have been more opportunities to get water. They ran out of water bottles."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "I liked everything about the flight. The flight crew was nice. They were considerate and cheerful."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "None respect for customers specially long flight"
Nevýhody: "The food on this flight was not good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Nevýhody: "The food was bad"
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Nevýhody: "We were worried that our luggage would not make it to our final destination just as it had not arrived on-time at the beginning of our trip from Phila. We were enraged that after printing out our boarding tickets for our 12/21/15, 5:50pm Luthansa Flight to Frankfurt, Germany, that the flight was cancelled the next morning. We were rebooked on American Airlines through Paris, which could not guarantee us a seat on AirFrance to our final destination, Venice, Italy. Next, our baggage did not arrive when we got to Venice and after filling out the claim form for lost luggage and following the directions for following up, Air France never called, sent a text or emailed us when the baggage arrived the next day. Returning from Venice to Frankfurt on 1/1/16, and then on to Philadelphia was a crowded flight, with a wailing baby for much of the trip. We were apprehensive, once again worrying that our baggage would not be on the plane and at the airport in Phila., when we arrived. Though we enjoyed ourselves visiting relatives in Vicenza, Lufthansa made our journey tense, and wrought with anxiety."
Výhody: "Seat was comfortable, food was surprisingly good."
Výhody: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Nevýhody: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Výhody: "Friendly crew. On time. Clean. Comfortable."
Nevýhody: "All was fine."
Nevýhody: "Seats. Very uncomfortable"
Nevýhody: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "It is misleading to review this as finnair flight. Not relevant"
Výhody: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Nevýhody: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"
Výhody: "They moved my boyfriend and I from the back two seats on the plane up to the front with four seats across the middle! This was amazing for the long flight and allowed us to be very comfortable throughout the flight. Great service as well with three food servings and constant trash pickup."
Nevýhody: "Woman in front talked endlessly"
Výhody: "Pleasant staff and crew."
Nevýhody: "Tv screens are old and function very poorly."
Výhody: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nevýhody: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Výhody: "Friendly staff"
Nevýhody: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Výhody: "great flight. a little cofusingto get the right airline"
Výhody: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Výhody: "The fact the plane didn't crash"
Nevýhody: "Couldn't check in online- extremely slow at counters to get my checked bags, forced a meal of curry since I was in back of plane and there were no more 'non-vegan meals'- smelled NASTY! Ignored a lot by attendants bc rushed to get to back of plane attendant area and chat. Tv could barely be seen from window and then volume/distortion was awful while flying. The attendants were gaga about a screaming baby but ignored the rest of us"
Výhody: "The service were very good. Just wish the food better selection."
Nevýhody: "The leg room were tight."
Nevýhody: "I paid for an upgraded seat and after boarding other passengers were being moved to the same area that I had paid for an upgraded seat FOR FREE!"
Výhody: "Good service...."
Výhody: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Nevýhody: "Entertainment services weren't functional for the first 2 hours of the flight"
Výhody: "The flight attendant ruined my trip and experience3 with this airline."
Nevýhody: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Výhody: "crew was friendly and courteous"
Nevýhody: "had to be bussed to different part of airport to board plane no sound on the entertainment console"
Nevýhody: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Výhody: "The fact that I got home in one piece I really like."
Nevýhody: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."
Výhody: "Crewmembers were professional and nice!"
Nevýhody: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
Výhody: "Good service, on time, friendly and helpful flight attendants."
Výhody: "Departed on time and arrived early. What more could you ask for?!"
Výhody: "Seemed to be a little more leg room than usual. Crew was courteous and efficient. It was an American Airlines trans-Atlantic flight that arrived early. Overall a good flight."
Nevýhody: "The response of the American Airlines entertainment system is as slow as pond water, although the choice of entertainment was very good."
Výhody: "The more modern plane with USB ports that actually charge and the higher quality and bigger displays really help make the trip more enjoyable."
Nevýhody: "Not as much to eat on this BA flight back to Philidelphia from Hethrow as there was on the American Airlines flight there."
Nevýhody: "The plane was old. The movies were played in the aisle and the selection was inappropriate/terrible. No kids on the flight and they played a Disney dinosaur movie and the Peanuts movie."
Výhody: "The plane was not full"
Nevýhody: "I wish it truly were Finnair instead of American: The seat, the legroom, the fact that you have to pay 20% more to have the same rotten seat 12 rows further up front, the food that's barely fit for human consumption, the presence of 20 year old cathode screens that can't be watched but do prevent the cabin being dark, etc."
Výhody: "Once we got on the flight it was all good!"
Nevýhody: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
Výhody: "Friendly flight crew made me feel very welcome . Food and drinks service was excellent, nice choices. Movie selection was vast."
Výhody: "I was not well and at the check in the lady was kind to change my seat ..."
Nevýhody: "I order a special meal ....no meal for me on the plan ."
Nevýhody: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Výhody: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Nevýhody: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Výhody: "Great service. Comfy seats."
Nevýhody: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Výhody: "Courtesy of attendants, smooth flight, good service"
Nevýhody: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Výhody: "Very friendly staff, smooth ride and information provided"
Výhody: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."
Výhody: "About the only positive was that the plane left on time and arrived on time."
Nevýhody: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Výhody: "The service is great , I enjoyed the food as well. Attendants were very friendly."
Nevýhody: "When flying from US to Erupoe there should be a private tv screen directly in front of every passenger. On this flight the tv is in the middle of the isle on the ceiling. That's terrible ! When you are on a 8 + hour flight. People want their own screen with their own options. Been on many flights to and from Eruope , this was the only flight that was set up like this. Change it"
Výhody: "The crew was very helpful and the entertainment was updated."
Nevýhody: "Philadelphia airport services were terrible: - immigration processing was too long and took more than one hour dur to out of service customs machines and insufficient immigration personnel. - luggage handling at the airport careless and resulted in the breaking of some of my belongings."
Výhody: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Nevýhody: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Výhody: "everything except food"
Nevýhody: "A bit confusing and not sufficiently emphasized and explained. There were two sets of record finders, two sets of billing. For a while, I was wondering if I was double billed."
It was one of the best experience ever
Výhody: "Comfortable, good food and good crew"
Nevýhody: "Customer interaction is a joke"
Nevýhody: "plane was so old, the seat was worn out and terribly uncomfortable sitting on it for 8 hours. It also had about a 2 inch gap of missing seat cushion. plane was very dirty. service was not friendly."
Výhody: "The staff are always lovley"
Nevýhody: "They lost my bags and 5 days later I still don’t have them.. traveling alone with a baby for Christmas.. all my gifts were in that bag so Christmas is a bit of a loss.. I find it way to difficult to get refunded or reimbursed for my loss"
Výhody: "I liked service given for special needs older senior"
Nevýhody: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"
Výhody: "When I finally settled into my seat on the British Airline and that Hostess came around and offered me a couple of free drinks that was the best thing that happened to me all day."
Nevýhody: "For an older couple like us did not like having to climb the steps up into the Plane and being out in the rain did not help. However that was not the worst part of the arrangement between getting off the Aer Lingus plane and with so little time to reach the gate for our BA flight to Denver it was a total disaster. Due to a minor problem my wife had with her foot I had asked for a wheel-chair to be available when we got off the plane at Heatrow. Good job that I did because with out their help we would never have made it in time for your flight to Denver. Between up and down in elevators, running along the corridors, in and out of a bus and I myself trying to catch up with those poor attendants. I was sorry that I did not get a second wheel chair for my self. Only for the flight was delayed by about 20 minutes we would have missed the flight. Who ever was responsible for making the arrangements of just allowing a time of 1 hour and 10 minutes between flights needs to figure out a better time schedule before people of our age ends up getting stressed out and end up with a heart attack. Very stressful indeed, believe I will never let this happen to me again. Fly/Us you need to fix this."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "The ground staff at Heathrow were friendly"
Nevýhody: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Výhody: "Overall, the airline is nice with decent entertainment and food"
Nevýhody: "Every time I book with orbitz, even months in advance, I get seated in the last seat of the plane so I am in the toilet"
Výhody: "I love Aer Lingus, they appear to be always on time and nice comfy seats. No problem boarding, was nice and quick."
Nevýhody: "Nothing to not like at mo."
Výhody: "The plane was clean and comfortable, the crew was friendly"
Nevýhody: "Having to pay for coffee and soda is something I would expect from a budget airline and not a major carrier"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "The flight was nearly an hour late taking off."
Výhody: "The check-in at JFK was super fast and efficient. Everyone was very pleasant and helpful. Also, had a connecting flight and my luggage arrived with me-big plus."
Nevýhody: "Seats were a little tight."
Výhody: "Very pleasant, competent, attentive, efficient crew."
Nevýhody: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Výhody: "I got from point a to point b just fine"
Nevýhody: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Výhody: "Staff where unbelievable nice and kind"
Nevýhody: "I asked for Vegetarian food when I booked the flight but I didn't get any. When I asked for Veg food, I was told they didn't have any. With delays and everything, I didn't get to eat anything for 16 some hours."
Výhody: "Boarding at rear as well as front"
Nevýhody: "Boarding outside in drizzle. Charging for soft drinks"
Výhody: "Quick efficient"
Výhody: "The charm and warmth of the Aer Lingus hostesses make them the best in the world !"
Nevýhody: "Arriving at JFK and there was no gate for us . We drove around for 3 hours before we could disembark. Why is JFK such a mess ?"
Výhody: "The only thing I can say that I liked about this flight was that we arrived a little early."
Nevýhody: "Note: This review is for Aer Lingus a partner of British Airways. 1) Service - one of our fight attendants was incredibly rude. She clearly resents her job. 2) The plane itself was very old and not well maintained. The audio jack for the in-flight entertainment was broken and I could not watch anything. My wife complained about the touch screens being faulty and her audio system was bad. Also, the carpet and seat fabric was torn. 3) The food was disgusting. I mean, really bad. 4) There was a charge for alcohol whereas British Airways was complimentary. 5) Overall, I will never fly Aer Lingus again. It was the worst flying experience in memory."
Výhody: "A replacement plane did not take hours to get set."
Nevýhody: "Flight was delayed by 1 1/2 hours as another plane (Titan) was used as the scheduled plane was not operational."
Nevýhody: "Water and coffee were being charged at $3 a drink - that was a first and I didn’t like that. Especially water, but coffee?!? It’s not like Starbucks was on board."
Výhody: "Flights were on time"
Nevýhody: "Aer Lingus service and equipment is not up to par with other carriers. including food and entertainment systems"
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "short and uneventful...friendly staff!"
Výhody: "The crew was pleasant and accommodating to me, my wife, our 3-year-old and 1-year-old for both legs. The planes were in good shape and everything was on time. The balthrooms were clean and felt spacious. I didn't eat the dinner because we ate a large dinner before the long flight. I did tasted it and it was good. The selections of movies was also very good."
Nevýhody: "Thw system they use for in flight entertainment was a little glitchy."
Výhody: "Great service. Food was alright. Quick boarding"
Nevýhody: "Luggage took forever to arrive."
Výhody: "On board staff is very nice."
Nevýhody: "Ticket counter agent at SFO placed wrong tag on suitcase. This created lost luggage 4 four days. Boarding gate time posted on boarding pass from DUBto SFO as gate closing at 10:25 am when flight left at 12:30pm. We ran to gate to be told the gate won’t open for boarding until 11:40. While at DUB going to LHR none of the Aer Lingus staff told us we were to go to British Airways terminal until we got to counter. Why couldn’t there be advance notice?Aer Lingus is lame. This was my first & last time I fly Aer Lingus."
Výhody: "Food was good."
Nevýhody: "Absolutely freezing on the plane even with a blanket I. Fought from home. My tv stopped working half way through and wasn't fixed with the reboot."
Výhody: "clearing customs in Dublin rather than US was nice. Since we chose the flight based on price, It's reasonable to expect some corner cutting."
Nevýhody: "Aer Lingus operated the flight. Haphazzard ticketing/check-in procedure would have been stressful if it wasn't clear that everyone else on the plane was there in line too. Both legs of our trip with Aer Lingus were on older planes, that had obviously flown a lot of miles. It was a short flight, so food wasnt a necessity, but no beverages were complimentary. Given airline security, water, at least, should be complimentary on any flight."
Výhody: "Punctuality and cost"
Výhody: "Called the customer service to attempt to check-in online wasn't able to do it.the rep was hard to understand and he decides to hang up on after waiting 18 mins.called 2nd time I was on hold 15 mins asked for a supervisor. I told to call aer lingus to check in."
Nevýhody: "The flight one flight attendant was just rude before take off my blanket was on my sit, she takes it and puts it inside the overhead and says you can get it back once we take off. Don't understand the meaning of that??? Then the same attendant was giving out breakfast sandwich I had to convince her that my son didn't get a sandwich. They walked by with the coffee cart she COMPLETELY IGNORE ME. Same thing for water. Bad experience with customer service center and one nasty attendant."
Výhody: "Friendly staff with excellent humour, and an efficiently short flight time."
Nevýhody: "See dislikes followig Dallas to Paris"
Výhody: "Flight went smoothly, staff were pleasant, seat was fine, entertainment worked well"
Nevýhody: "The overall feel is that the staff are very rigid about their rules. They come down the aisle at their appointed times, but never just check up to see how people are doing. The rule about registering for a vegetarian meal 72 hours advance is ridiculous. there should always be meat-free options for people, not just vegetarians. The flight attendant was kind enough to find some fruit salad for me, out of the crew meals, but she shouldn't have to. in general they don't feel very warm or inviting."
Výhody: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Nevýhody: "Crew did not smile. They did their job, but did not seem to enjoy it."
Výhody: "It got you from point A to point B safely."
Nevýhody: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."
Nevýhody: "Staff at Frankfurt desk rude and dismissive. Spent hour and a half there...spent hour and a half today replacing clothes. Using faulty gps as you have lost my I-pad."
Výhody: "After some delay, they arranged for me to get a somewhat stale piece of fish from business class that was left over..."
Nevýhody: "I had phoned up to order a gluten-free meal. They 'lost' the lunch, but I did get a gluten-free scone on the approach into the USA."
Nevýhody: "It would have been great but my TV was not working properly and had intermittent sound. The flight attendants tried to fixit to no avail."
Nevýhody: "Delayed flight"
Výhody: "Food was surprisingly good, crew were nice. Seats are way to tight...rididulous, like a cattle car."
Nevýhody: "I was travelling with an injured ankle, had paid for a one way trip last minute because of a BA screw up on my RT ticket, and asked that I be given two seats if possible so I could put my foot up. I was moved to an aisle rather than center, but no empty seat, event though there was one in front, behind my row, and several rows back. Could have easily accommodated my request. My original ticket was MIA/LON/DUB...travelling for funeral, and changed leg from LON/DUB to LON/SNN to travel with my sister...paid extra for the ticket, told them I would not be using my LON/DUB leg. Was told no problem. When I went to re-confirm adn do nline check in on the 24th, my ticket had been marked trip completed...there was not return leg DUB/BARCELONA/MIA...just vanished. Paid 900Euros. Seems there should be a refund coming my way for the unused portion of my ticket. I would like to be contacted by customer service. 954.662.9537"
Výhody: "inflight entertainment uptions were good."
Nevýhody: "check-in terrible, website was down, stuck in a window seat for over 9 hours. seats in main cabin are too small."
Výhody: "Great views over Ireland"
Nevýhody: "They've stopped giving a complimentary snack on this service."
Nevýhody: "No online check in option and only one person working the counter to collect baggage and to check people in. The line was long and we almost missed or connecting flight."
Výhody: "Free wifi card but it was too slow to stream"
Nevýhody: "Broken screens"