Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Rude staff and very complicated boarding experience. Had passport checked 9 times.
Boarding was straightforward in IST, but security was strict (everyone's passport, boarding pass, and Covid tests were checked and re-checked 3 times within about 40 ft by 3 different sets of TK employees), with a final carry-on bag check with bomb nitrates swab for every passenger. And that was before boarding passes were scanned to step onto the plane. I first flew Turkish Airlines in 2005 and was extremely impressed. (The strict security process for flying to the US was much the same then as now, when they flew from the old Istanbul airport.) I have flown TK several times since and seen improvement, but not at the rate of its competitors, especially in the region. However, for my last trip (with a long leg between IST and LAX) they were half the price of other flagship carriers. Food quality, quantity and variety have declined, although that may be due to Covid restrictions. The lavatories remained clean but at least one ran out of TP & all other paper supplies half way to LAX. A couple of passengers (in economy, with me) took to using the business class lavatories and got into a dispute (real shouting match) with the flight attendants about it. (The passengers were in the wrong and escalating with unreasonable demands, but one flight attendant let his temper get the better of him. I didn't count but it seemed that there were fewer flight attendants on duty, with one being a fully robed "hygiene officer".) They did take Covid seriously, and distributed hygiene kits with masks, wipes, etc. to every passenger. If transiting through Istanbul before a long flight leg, consider using the airport hotel (YotelAir) within the terminal for international transfers (behind security). Reserve a room, as it was booked out when I last flew through. Otherwise, there are few places to sit down or rest once through to the International Transfers area.
Nevýhody: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Nevýhody: "Better food options but that’s for all airlines!"
Nevýhody: "Good service no delayed"
Výhody: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Výhody: "Very uncomfortable"
Nevýhody: "More cushion"
Výhody: "Entertainment package"
Nevýhody: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Nevýhody: "Crowd highly liked company deserves crowd"
Výhody: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Nevýhody: "Not their fault but 14-hour flights are exhausting."
Výhody: "Like flying first class"
Výhody: "I really liked the selection of food, beverages, and movies"
Nevýhody: "Economy is SO cramped for such a long flight."
Výhody: "The food was good and the entertainment was fine."
Nevýhody: "After missing our connecting flight in Istanbul on our Turkish Airlines flight on January 9th from LAX-Addis Ababa (due to a nearly 45 minute delayed flight), my sister and I had to spend 24 hours in Istanbul and still pay for a night in our 4 star hotel in Addis, despite the fact that we weren't there. So, in preparation for our flight back to LAX, I spent hours on the phone with a Turkish Airlines representative to ensure that we would not miss our connecting flight on the way back to LAX on January 29 (Jomo Kenyatta-IST-LAX). The TA representative spoke very little English and became incredibly frustrated with me when I expressed my concern about how closely scheduled our connecting flights in Istanbul were. The representative said she could "help us" by seating us at the back of the plane from Jomo Kenyatta-IST, as she was "mostly sure" that our plane would deboard from the back of the plane once we arrived in Istanbul and, in theory, we wouldn't have to wait behind all the other customers to exit. This was totally incorrect: our plane only deboarded from the front exit door and the seats she selected at the back would surely have caused us to miss our next flight were it not for the fact that the plane wasn't full and we arrived only a few minutes late. Still, by the time we got off the plane in IST, our connecting flight was already 15 minutes into boarding. We showed the TA attendants our boarding passes at the long security line, and at first they both said, "don't worry, it will be fine". I had to convince them to let us skip the line as we would clearly have missed our flight. Once we finally made it through security we ran through the ENTIRE Istanbul airport to get to our gate, as we could hear them calling the final boarding call for our flight to LAX. We literally ran as fast as we could for almost 20 minutes straight, with all of our bags, which ended up being over a mile, I would guess. When we got to our gate, we had to go through yet another security line - WHY??? Apparently there was a celebrity in front of us, and while we were sweating and nervous about missing our flight, the security agents were taking selfies with the celebrity. It was insulting and rude and totally unprofessional. The take away for me is that Turkish Airlines should NOT be allowed to sell flights to people that give them less than an hour to make international connecting, especially in an airport as large and disorganized as Istanbul, and especially when Turkish Airlines flights are often late or delayed. This was one of the most stressful flying experiences of my life."
Nevýhody: "Extra extra and private security passing from Istanbul airport"
Výhody: "Surprisingly good food. Great in flight movie selection."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "All was perfect"
Nevýhody: "Flight was delayed 2 hours before take off."
Výhody: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Nevýhody: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Výhody: "Comfort, food, staff, everything"
Výhody: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Výhody: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Nevýhody: "Nothing , it was all good"
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The comfort of the seats, entertainment, & food were great as always. The only Turkish Airlines flight I had during this trip that was not delayed, however needed to be due to the previous flight. The crew did hold the flight for all of us from the delayed flight from Athens."
Nevýhody: "An elderly woman was booked in a window seat and she insisted she take my aisle seat without any additional available aisle seats. However, this would be better handled when she requested for assistance during her booking process. The crew should've anticipate her needs and booked an aisle seat, or even be the ones to ask me or another passenger if I would be willing to trade. I was placed on the spot and no courtesy was shown to me. My legs were completely swollen and in pain because I wasn't able to stand periodically. I too booked my flight early and requested my seats appropriately for my health needs."
Výhody: "Entertainment is good, many movies and games for kids."
Nevýhody: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Nevýhody: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
Výhody: "Flight crew was pleasant."
Nevýhody: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
Výhody: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Nevýhody: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Výhody: "The food was pretty good"
Nevýhody: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Výhody: "Nothing in particular"
Nevýhody: "The food service was really bad. Not happy with the meal choice."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Výhody: "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
Výhody: "Service on board was terrible..."
Výhody: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Výhody: "The flight was empty so got 3 seats to myself"
Nevýhody: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Výhody: "Appreciated the lights being dimmed, to make it more restful."
Nevýhody: "Would have enjoyed ice with the juice, or colder beverages."
Výhody: "Food; power outlet."
Výhody: "Good food Good service very good entertainment"
Výhody: "The food, the service and entertainment!"
Výhody: "Everything was good except the food wasn't good"
Nevýhody: "The food wasn't good"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Nevýhody: "It is better that the food has Turkish style."
Výhody: "that we got to check in 2 bags"
Nevýhody: "-lost one of my bags"
Výhody: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Nevýhody: "Too little leg room. My knees touched the seat in front."
Nevýhody: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Výhody: "Check in was swift"
Nevýhody: "Friendlier approach from the crew"
Výhody: "The crew. The punctuality."
Výhody: "The cleanest of the airport and the airplane"
Nevýhody: "The 15 hours layover"
Výhody: "Entertainment players"
Nevýhody: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Nevýhody: "My wife and I were separated by six rows. Unacceptable!"
Nevýhody: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Nevýhody: "Terrible food and service"
Výhody: "Nothing at all."
Nevýhody: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Výhody: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Výhody: "Special kosher meal was good!!!"
Nevýhody: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Výhody: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Nevýhody: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Výhody: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Nevýhody: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Výhody: "Staff was friendly, flight was on time"
Nevýhody: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Výhody: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Nevýhody: "This was a great flying experience."
Výhody: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Nevýhody: "All was great."
Nevýhody: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Výhody: "Not a long run."
Nevýhody: "Seats too too tight. Uncomfortably tight."
Výhody: "Short flight, no major issues."
Nevýhody: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "The rep was able to get me on Air France instead."
Nevýhody: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Výhody: "Seats were comfortable Bathrooms clean"
Nevýhody: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Výhody: "they asked me if I wanted an upgrade to business class - nice"
Nevýhody: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Nevýhody: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Výhody: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Nevýhody: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Nevýhody: "Nothing to dislike"
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Nevýhody: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."
Výhody: "Good service, nice staff (better than US carriers easily)"
Nevýhody: "2.5 hours to receive baggage - this might be on LAX"
Výhody: "Good food, lots of movies, flight attendants friendly"
Nevýhody: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Expertise and effiency of the flight crew."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "The service and the overall flight quality, the pilot was very good!"
Výhody: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Nevýhody: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Výhody: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Výhody: "The pilot did a great job landing the plane in high winds."
Výhody: "Staff are pleasant and competent."
Nevýhody: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Nevýhody: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Výhody: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Nevýhody: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Nice,o time,and great foods and services.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Výhody: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Nevýhody: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Výhody: "Quick boarding, comfortable seating. Great food!"
Nevýhody: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Nevýhody: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Nevýhody: "Crew on the ground was very rude"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Excellent service"
Výhody: "Average crew. Average seat."
Nevýhody: "They could have controlled screening babies better. They just let them scream....."
Výhody: "Crew was very nice. Food was good and tasty."
Nevýhody: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Výhody: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Nevýhody: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Výhody: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Nevýhody: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Nevýhody: "they lost our luggage very inconvenient"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Not much expected as it was a budget trip."
Nevýhody: "Poor timing in between connections, barely made in time to my first connection being the last person to board"
Nevýhody: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Výhody: "The crew worked hard, but the food was below the French standards."
Nevýhody: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Výhody: "On time."
Nevýhody: "Did not seat together passengers, although booked and checked in at the same time."
Výhody: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Nevýhody: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Výhody: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Nevýhody: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Výhody: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Nevýhody: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Výhody: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Výhody: "Free snack and drinks. Good service."
Výhody: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Nevýhody: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Výhody: "Charmingly nice crew and involving captain"
Nevýhody: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Výhody: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Nevýhody: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Nevýhody: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Výhody: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Nevýhody: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Amazing service, seat and FOOD"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Nevýhody: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Výhody: "Crew was wonderful Helpful, pleasant, capable"
Nevýhody: "Waiting for late passengers & their luggage"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Nevýhody: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Výhody: "Crew. seat. Quality of flight"
Nevýhody: "Just keep as is"
Výhody: "Good food, good service and arrived before schedule."
Výhody: "Plane was newer and the cabin crew were courteous."
Nevýhody: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Nevýhody: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Výhody: "Comfortable plane, good entertainment and very good food."
Nevýhody: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Výhody: "Crew was great."
Nevýhody: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Výhody: "The entertainment selection"
Nevýhody: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."
Výhody: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Nevýhody: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Výhody: "Crew provided great service."
Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "the crew was really amazing!"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "OK small flight to warsaw from Lviv"
Nevýhody: "Took too long the flight to Lviv and my luggage never made it on the flight."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Not much."
Nevýhody: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Výhody: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight on time... arrived on time.... food was great...."
Výhody: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nevýhody: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "I can't give any review, because I cancelled my flight."
Výhody: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Price of tickiet"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "No free alcohol"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Nevýhody: "Slow and hectic boarding in Warsaw"
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Výhody: "It was very pleasant flight"
Nevýhody: "Crew atmosphere"
Výhody: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nevýhody: "I was I could have stayed on vacation longer."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Check in staff was unprofessional and extremely rude."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
Výhody: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "Free snack and tea and coffee"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "The air hostesses were first class. Pleasant, efficient and professional."
Nevýhody: "The tv selections. Could have had more variety"
Nevýhody: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Nevýhody: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Nevýhody: "3 canceled flights and lost luggage.... bad communication by employers and absolutely no help ... we were sent all over the airport several times to the wrong places and felt that no body cared in this process .... I would like compensation and something to make this right ... we also lost our upgraded seats I lpaid for and the vegan meals we ordered in advance"
Výhody: "The flight crew was amazing. The entertainment system was great"
Nevýhody: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Nevýhody: "Food was pretty mediocre"
Výhody: "Entertainment was adequate."
Nevýhody: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Výhody: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Nevýhody: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Výhody: "My luggage made it to LA"
Nevýhody: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Nevýhody: "Nothing wrong"
Výhody: "Very little."
Nevýhody: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Výhody: "Great crew!"
Nevýhody: "Late catering delayed flight. Fix ground services."
Výhody: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Nevýhody: "The pepperoni pizza wrap snack was not good."
Výhody: "smooth flight"
Nevýhody: "no dairy free food options"
Výhody: "The crew was great! Very friendly and helpful."
Výhody: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."
Nevýhody: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins firstname.lastname@example.org 646-594-3593"
Výhody: "Flight on time"
Výhody: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Nevýhody: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."
Nevýhody: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Výhody: "Excellent service and the crew was very friendly"
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Výhody: "In flight entertainment, food and everyone was great!"
Nevýhody: "No issues"
Výhody: "Staff was exceptional."
Nevýhody: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Výhody: "The plane"
Nevýhody: "The crew was rude and almost didn't seem like they wanted to be there especially this one person called Byron."
Nevýhody: "Please fix the boarding process."
Výhody: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Nevýhody: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Výhody: "Landed ahead of schedule"
Nevýhody: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Výhody: "Decent leg room, crew and entertainment."
Nevýhody: "Upon landing late in London from Rome there was no one to bring the walkway to the plane so had to wait on the plane when we were already behind schedule on a tight connection. THEN having to go through second security check in London when changing planes and security in terminal C was closed so had to transfer to terminal B for security and back to C to catch flight barely making it! Luggage did not make connection. Promised it will be delivered today."
Výhody: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Nevýhody: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Výhody: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Nevýhody: "In general, it was ok, can't complain."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "That the flight was delayed and we had to run to make our connection. The flight attendant reassured us that we were making up the lost time in the air and there was going to be no issues."
Výhody: "Entertainment selection."
Nevýhody: "The air was stale. No circulation. It made me sick."
Výhody: "Across to entertainment helped pass the time"
Nevýhody: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Výhody: "Boarding went smoothly."
Nevýhody: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"
Výhody: "I liked the extra compartment and arm rest by the window seat."
Nevýhody: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."