The fly dubai associated flight was a bit tricky the plane was uncomfortable and I was assigned a seat next to loo.
Counter boarding was long and painful
Výhody: "Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices."
Nevýhody: "Jfk-mia..held for gate 1 hr.."
Výhody: "Same again. A good flight and well fed."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Flight was on time."
Nevýhody: "Keep up the good work"
Výhody: "Everything except food"
Výhody: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
Výhody: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Nevýhody: "Food is ok but can be improved."
Výhody: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Nevýhody: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Výhody: "Loved the spaciuos seats and great leg room. Food superb!"
Nevýhody: "Annoying passenfer who peobably drank too much"
Výhody: "The ICE entertainment"
Nevýhody: "Third time on emirates but this time it was the worst. Even worse service, seats, and food. While my kids ordered the regular meal I had ordered the Low Sodium Meal because of my health. The meal that I got was saltier than the regular meal!"
Výhody: "The food"
Nevýhody: "The flight was an hour late. Since the airlines only gave us a 2 hour layover knowing we would have to go through immigration and retrieve our luggage and recheck it, we missed our connection, then the airline tried to make us wait another 18 hours for a flight. We had been already traveling for two days. Airline offered no expedited support to get off the plane first or help through immigration, completely unacceptable!"
Výhody: "Punctual on Time. Clean Cabin. Nice Crew"
Nevýhody: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Nevýhody: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
Nevýhody: "one of the Lady crew member was very rude. When i asked her child meal she made a very bad face and told me that u should have booked online. I explained her i tried but couldnt book coz of may be cheap fare category. It was quite embarrassing for me :("
Výhody: "Service was great and crew members very pleasant. Their service made the ridiculous long flight much more palatable.."
Nevýhody: "No real complaints. Time went bye. . ."
Výhody: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Nevýhody: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Boarding went smoothly, flight was very comfortable with great entertainment options. Attentive staff!"
Nevýhody: "The fact that I didn't fly due to ill health and got no refund"
Výhody: "Attention to detail all the way"
Výhody: "The inflight crew was helpful, kind and efficient"
Nevýhody: "Seat head cushion is not comfortable for short prople"
Výhody: "I liked the cleanliness of the plane, the crew was attentive and friendly"
Nevýhody: "I wished they served more water more frequently. The conversation the flight attendants engaged in was distracting and was not conducive for the passengers who were trying to sleep"
Výhody: "On time, entertainment good crew"
Nevýhody: "Food was bland"
Výhody: "The time to board and arrival was on time"
Nevýhody: "They didn't have mango juice"
Nevýhody: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Nevýhody: "Not many old Bollywood movies to select from..."
Nevýhody: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
Výhody: "food was ok service was excellent fiji airways good Emirates nice girls and good service"
Nevýhody: "we did not like the long wait at Dubai 9 hours in airport is very painful i think that 9 hours wait took most of our energies ."
Výhody: "Food is good"
Nevýhody: "Need Indian tea"
Výhody: "Same comments as above."
Výhody: "great ICE programming"
Nevýhody: "very infrequent drink service and erratic requests response for drin ks"
Výhody: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
Nevýhody: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
Výhody: "The food was great. Flight attendants were nice and polite."
Nevýhody: "Flight 123 Dubai-Istanbul was cancelled due to weather conditions in Istanbul. Emirates put us on a new flight, we were waiting in queu for 30 min, and my queu wouldn't move because of one passenger. I asked the person in charge, if it will take another 30 min, I should go to another queu (because the other two queus already finished with lines up longer. ) the guy said nothing. I was next in line and when my turn arrived, I asked for a similar seat or something at the window, he give me an angry look and give me seat 50B on EK121. That is the last seat next to the toilet. I adked him to change and give me somthing else because I have medical condition and easily get nauseau if I sit toward e end, he said, that is it ma'am. I repeated to him my request and medical conditon, he turned his face away and said next person in line! There were at least 50 more passengers booked after me and 50 more seats available, he intentioanlly gave me the seat I asked not to be given just because while standing in line I asked him, why the line up hadnt moved an inch in 30 minutes. This is a very un professional behaviour and unacceptable behaviou. I had never before had such uncomfortabel flight in my life. I had nauseau during the whole flight!"
Výhody: "The Airbus was very good -as comfortable as possible in Economy."
Nevýhody: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Nevýhody: "Food was not upto the mark. So many indians travel, do provide proper yummy indian food.!"
Výhody: "We started with a 45 min wait on the tarmac before takeoff. Then spent 14h listening to screaming children. Now, I know that isn't the airlines fault, but it would be nice to see where children are sitting when booking on such a long flight! Once we landed, the girl next to me got sick and when I flagged a flight attendant, she simply told me there's a barf bag in the seat pocket - there wasn't - so I had to part the crowd to get that lady to a bathroom. Then it took 45 min to get off the plane! The food was okay and there was plenty to watch (couldn't read due to screaming children). It was a really rough flight."
Výhody: "Food, entertainment and the flight crew are good."
Nevýhody: "The emirates crew at Hyderabad airport. The crew doesn't have the knowledge about their work and really got pissed by them."
Nevýhody: "I didn't like having to pay AN EXTRA $250 FOR A BAG!!! I will never recommend this site to my worst enemy"
Výhody: "Emirates business class is excellent."
Nevýhody: "Cannot think of anything to complain about."
Výhody: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
Nevýhody: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."
Výhody: "Fresh food, customer service"
Nevýhody: "The terminal was freezing and the plane was freezing. I asked a flight attendants if she could adjust the thermostat but she said she couldn't. Then they came around selling blankets. After all the inconveniences the least they could have done is give them for free Ni had to pay $10 for two flimsy blankets. Is that why they keep the a/c so cold? Disgusting."
Movie choices are very limited, emirates choices were lot better
Comfortable seat, good food and friendly staff
Výhody: "Crew professional. Clean. Safety and security and health prioritized."
Nevýhody: "food could have been better."
Výhody: "Crew was very helpful"
Výhody: "Private cabins in business class"
Nevýhody: "Better control over boarding process"
Výhody: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Výhody: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "crew is good and helpful."
Nevýhody: "The food was terrible. Needs to improve the quality of the food."
Výhody: "Everything is perfect"
Výhody: "Amazing crew, new planes"
Nevýhody: "Food can be adjusted to the cuisine of the destination."
Výhody: "Flight was fine"
Nevýhody: "Did not serve vegetarian food even after repeated requests"
Výhody: "The crew were fab"
Nevýhody: "Same as above."
Výhody: "Staff was courteous"
Nevýhody: "My meal preference was not available."
Nevýhody: "Snacks and drinks could be betteri"
Výhody: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Nevýhody: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Výhody: "Crew were very helpful and courteous"
Výhody: "Nothing about American Airlines Never ever to travel with it again"
Nevýhody: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Výhody: "Good food, overall good service"
Nevýhody: "Everything !!!"
Výhody: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Nevýhody: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Výhody: "Thanks for good service"
Nevýhody: "Everything was good service food entertainment"
Výhody: "It was comfortable flight with a friendly crew."
Výhody: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Nevýhody: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Výhody: "Excellent staff, good service."
Nevýhody: "A Long. Trip"
Výhody: "Good legroom, friendly crew."
Výhody: "The Plane was good but not updated with new data"
Nevýhody: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Výhody: "Felt like a new plane, with great service!"
Výhody: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Výhody: "The flight attendants was nicer on this flight then the US to Doha flight"
Nevýhody: "Seats were not comfortable"
Nevýhody: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Nevýhody: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Výhody: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Výhody: "Much better knee space. Excellent flight, good service..."
Výhody: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Nevýhody: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Výhody: "Intertainment was very good"
Nevýhody: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Výhody: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Výhody: "Quick and easy boarding and decent crew."
Nevýhody: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Výhody: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Nevýhody: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Výhody: "The boarding process was simple, food was ok."
Nevýhody: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Výhody: "Amicable staff"
Nevýhody: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Výhody: "Cabin crew were excellent, very nice and accomodating"
Nevýhody: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Výhody: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Nevýhody: "Song selections"
Nevýhody: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Výhody: "I liked the food and the entertainment ."
Nevýhody: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Better service, can be further improved by anticipating customer needs.
Nevýhody: "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
Nevýhody: "Need better food"
Nevýhody: "Good service no delayed"
Výhody: "service on the flight was very good"
Nevýhody: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Nevýhody: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Výhody: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Nevýhody: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Nevýhody: "The seats. You are real greedy."
Výhody: "Comfortable seats, good food and in flight entertainmen"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "The inflight entertainment."
Nevýhody: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Entertainment, and the plane which felt really new and comfy."
Nevýhody: "Food was a bit boring (because it was such a short flight, I suppose)"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The Lounge at Istanbul airport is fantastic"
Nevýhody: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Výhody: "great entertainment, good service, middle chair was empty so very comfortable"
Nevýhody: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Výhody: "Comfort, food, staff, everything"
Výhody: "The crew was friendly"
Výhody: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Nevýhody: "Explanation was the minimum expected and absolutely required"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Food and service great"
Nevýhody: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Výhody: "excellent food, service"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Enjoyed the flight, airports, service."
Výhody: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Nevýhody: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Výhody: "The seats were a normal size for an international flight. Everyone got a blanket, pillow, earphones and eye mask in their seat, all of which were necessary for the 11-hour flight. There were a lot of great movies to choose from, as well!"
Nevýhody: "The bathroom garbage cans got full very early on in the flight, making it uncomfortable to use them. The stewardesses were friendly, but it was difficult to understand their English and the pilot's English (and I teach ESL). They, in turn, had a difficult time understanding me when I spoke to them in very slow, clear English."
Výhody: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Nevýhody: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Salmon salad and fresh orange juice on economy class is very unique."
Nevýhody: "I was thrown into despair by the refusal of TA officials to help me in any way. I paid the full price of the flight but the officials of the airline were very unresponsive and unhelpful. I was delayed to the airport due to traffic and they refused to help me in any way. I have flown with this airline in the past and the airline was always kind and accommodating, but not so this time! I lost $1.1K for the initial fare and then had to purchase a separate $2.3K ticket to reach my destination. Absolutely NO other airline has been so dismissive to me. I fly United all the time, and they are worst by US standards, and yet (I never thought I would say this) United has always helped MUCH better than this airline! I called customer service and could barely understand their English, not to mention that they didn't care at all to help me. I lost $3.3K because of this airline. It was the worst travel nightmare of my life, and I have been to 50+ countries!"
Výhody: "Although a fairly long journey, we were all very comfortable and treated very well by the staff."
Výhody: "Convenience of direct flight from Mazar-e-Sharif to Turkey."
Výhody: "The food was great, especially for a short flight. The staff was very friendly. I had a full movie selection and a lot of leg room!"
Nevýhody: "delay in the flight time"
Výhody: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Výhody: "See previous comments"
Nevýhody: "See previous comments"
Výhody: "Everything was good."
Nevýhody: "All good"
Výhody: "The crew was nice"
Výhody: "Crew was awesome"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "The movies were entertaining"
Výhody: "Flight was smooth, arrived early..crew was prompt and courteous."
Výhody: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Nevýhody: "Carry brewed decaf coffee."
Výhody: "When I finally got off the plane"
Nevýhody: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Nothing - missed flight"
Nevýhody: "Need to reschedule flight to tomorrow morning...."
Výhody: "Not much"
Nevýhody: "Seats very uncomfortable no room to move"
Nevýhody: "Flight was delayed."
Výhody: "Excellent check in and boarding service"
Nevýhody: "Cleaning of the airplane could be done better"
Výhody: "Fly attenden alwas with a beautiful smile"
Výhody: "Clean and spacious plane, relaxed and organized gate cre"
Nevýhody: "Crew member passing out ear buds ran out and never came back"
Výhody: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Výhody: "Almost everything."
Výhody: "Free movies on plane, quick boarding! Ok time :)"
Výhody: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Nevýhody: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Nevýhody: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Výhody: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Nevýhody: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Nevýhody: "That we did not have a seat assigned"
Výhody: "Everything was great from boarding to landing."
Výhody: "Loved having the Movie and tv options on the flight, really passed the time"
Nevýhody: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Výhody: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Nevýhody: "Had all my jewelry stolen from my luggage!"
Výhody: "Friendly service"
Nevýhody: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Výhody: "Flight attendants seemed nice"
Nevýhody: "Too tight in the seats"
Výhody: "Quick and everyone was friendly"
Výhody: "Boarding was easy"
Nevýhody: "Seats, the whole flight experience"
Výhody: "direct flight from bdl to cun."
Nevýhody: "reclining seats that doesnt give much room to person behind recliner"
Výhody: "That I landed safely"
Nevýhody: "1st class was horrible."
Výhody: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Nevýhody: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Výhody: "The crew was outstanding, polite, and professional."
Nevýhody: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Výhody: "Great selection of movies to watch."
Nevýhody: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Výhody: "great flight free movie going down"
Nevýhody: "no free movie/tv coming back"
Výhody: "Very satisfied. Great service"
Nevýhody: "The flight was delayed for 4 hours."
Výhody: "On time, pretty friendly crew"
Nevýhody: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Výhody: "Flight was fine. They were especially generous with the snacks."
Nevýhody: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Výhody: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Výhody: "Very comfortable"
Nevýhody: "Nothing, besides the flight was slightly delayed but not by long"
Výhody: "Flew in First Class. Felt very pampered"
Nevýhody: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Nevýhody: "My suitcase was ruined."
Výhody: "Se had a Nice menu on board"
Nevýhody: "No food to sell on board"
New 737 and seats too confining
Výhody: "The plane condition."
Nevýhody: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Nevýhody: "Friendlier crews"
Výhody: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Výhody: "Boarding was efficient and the crew were nice."
Nevýhody: "the seating is horrible. it was the tightest seating I've ever experienced."
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Nevýhody: "I congratulate the KLM crew!"
Nevýhody: "Not being 1 hour late"
Výhody: "Nice staff and no delay"
Nevýhody: "Instead of crisps maybe a bit of cheese or crackers"
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Nevýhody: "Delays, took my hand luggage into the hold,"
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "The crew"
Nevýhody: "Seat comfort"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Nevýhody: "Our lougage did not arrive"
Výhody: "Crew was awesome"
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy to board and easy flight."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Very friendly service!"
Nevýhody: "Tiny old cramped plane."
Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "Easy airport business"
Výhody: "Service was good"
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed that the flight didn't have wifi / USB):"