Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Seat was comfortable and the food was decent."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The crew is amazing, special food needs is covered and delicious, great service after all."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "My previous flights with Lufthansa have been in business class, which is fabulous. However, on this occasion flew economy because I got an exceptionally cheap ticket. I was pleasantly surprised. Obviously the seat was narrower, but had plenty of legroom. The food in economy in Lufthansa is better than most airlines’ business class meals. The crew is very courteous and professional. You really can’t go wrong with this airline."
Nevýhody: "There was no downside."
Výhody: "Very good flight in business class. Comfortable seats and great service."
Výhody: "Great departure time. Super comfortable even in coach."
Nevýhody: "The second meal was a bit skimpy and not so tasty."
Výhody: "I thought the new plane was wonderful. The flight attendant was great and professional."
Nevýhody: "I flew with Lufthansa about two years ago and the food was soooo much better. The food on this trip was very distasteful."
Výhody: "Safe trip. Announcer had a radio voice."
Nevýhody: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Výhody: "Spacious and quiet aircraft, lots of legroom in certain exit row seats. Friendly cabin crew. Compared to the loud and bumpy ride on the Lufthansa 747, the A380 was way better."
Nevýhody: "Moderate delays at each end—waiting for transfer passengers delayed our departure half an hour. We made up the time en route but then sat on the tarmac at LAX because the gate was occupied. I think my seat mates missed their connection. They broke the handle on my rollaboard (checked due to stingy cabin baggage allowance)."
Výhody: "Nice aircraft, great entertainment, good crew"
Nevýhody: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Výhody: "It is so nice to flight on board a plane were the staff knows what to do."
Výhody: "Great service as always"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Nevýhody: "I didn't like the food"
Nevýhody: "Being sick on the way back home from my Vacation!"
Výhody: "Crew service and positive attitude"
Výhody: "Service was execellent"
Nevýhody: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."
Nevýhody: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "comfortable seats, good entertainment, good attentive service"
Nevýhody: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Nevýhody: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Nevýhody: "since my flight was canceled, I did not stay in the hotel and i still had to pay for it! Lufthansa or brussels or both, screw you!"
Výhody: "Service was very good."
Nevýhody: "Pasta was so so."
Nevýhody: "We were given seats directly behind their Premium Economy or whatever they called it on the return flight. We had purchased an upgrade. I have evidence of cc charges. While our seats (located directly behind the Plus section) gave us extra leg room (I don't know why) we did not have the wider seats, food service style and menu as given to those directly in front of us. There was actuallly a barrier between them and us which hit me in the head every time I stood up! On a long flight from Munich to LAX we felt and were cheated."
Výhody: "service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good."
Nevýhody: "Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned."
Výhody: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Nevýhody: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Nevýhody: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Výhody: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Výhody: "Service,entertainment, and food. Easy check in"
Nevýhody: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Výhody: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Nevýhody: "I cannot think of anything."
Nevýhody: "overall service"
Nevýhody: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."
Výhody: "Comfortable, crew are very helpful and cheerful."
Nevýhody: "Food isn't that good"
Nevýhody: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Výhody: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Nevýhody: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Výhody: "I liked that the plain is big with many bathrooms,,I like wifi, staff very friendly"
Nevýhody: "The seats could be more comfortable it felt like sitting on a wood chair,,, wifi worked only over USA land,, usb charger dose not work so you can charge your phone,,"
Výhody: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Nevýhody: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Nevýhody: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"
Výhody: "Flight crew made sure to tell me when to look out the window at some amazing mountain views."
Výhody: "IT WAS ALL PRETTY GOOD"
Nevýhody: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Výhody: "Crew. seat. Quality of flight"
Nevýhody: "Just keep as is"
Výhody: "Good food, good service and arrived before schedule."
Výhody: "Plane was newer and the cabin crew were courteous."
Nevýhody: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Nevýhody: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Výhody: "Comfortable plane, good entertainment and very good food."
Nevýhody: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Výhody: "Crew was great."
Nevýhody: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Výhody: "The entertainment selection"
Nevýhody: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."
Výhody: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Nevýhody: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Výhody: "Crew provided great service."
Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "the crew was really amazing!"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "OK small flight to warsaw from Lviv"
Nevýhody: "Took too long the flight to Lviv and my luggage never made it on the flight."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Not much."
Nevýhody: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Výhody: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight on time... arrived on time.... food was great...."
Výhody: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nevýhody: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "I can't give any review, because I cancelled my flight."
Výhody: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Price of tickiet"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "No free alcohol"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Nevýhody: "Slow and hectic boarding in Warsaw"
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Výhody: "It was very pleasant flight"
Nevýhody: "Crew atmosphere"
Výhody: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nevýhody: "I was I could have stayed on vacation longer."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Check in staff was unprofessional and extremely rude."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Výhody: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "Free snack and tea and coffee"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "The air hostesses were first class. Pleasant, efficient and professional."
Nevýhody: "The tv selections. Could have had more variety"
Nevýhody: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Nevýhody: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Nevýhody: "3 canceled flights and lost luggage.... bad communication by employers and absolutely no help ... we were sent all over the airport several times to the wrong places and felt that no body cared in this process .... I would like compensation and something to make this right ... we also lost our upgraded seats I lpaid for and the vegan meals we ordered in advance"
Výhody: "The flight crew was amazing. The entertainment system was great"
Nevýhody: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Nevýhody: "Food was pretty mediocre"
Výhody: "Entertainment was adequate."
Nevýhody: "The plane was freezing for 11 hours. Flight attendant said it would be adjusted but it never was. We were against a wall and seats did not recline. Very little room."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Výhody: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Nevýhody: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Výhody: "My luggage made it to LA"
Nevýhody: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Nevýhody: "Nothing wrong"
Výhody: "Very little."
Nevýhody: "Awful (typically BA) configuration im Club World on a 787 - cramped, inadequate storage, just lacking essential comfort for a supposed premium class. Food: seriously, I've had better in student cafes. Just stop it BA - its like some kind of prison food. Entertainment: meh. Small selection of new release movies. Crew: with the exception of one - just one from a complement of 15 odd - of the crew, the rest were a surly, inhospitable miserable bunch. If you hate your job don't take it out on customers - especially in a service industry."
Výhody: "Great crew!"
Nevýhody: "Late catering delayed flight. Fix ground services."
Výhody: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Nevýhody: "The pepperoni pizza wrap snack was not good."
Výhody: "smooth flight"
Nevýhody: "no dairy free food options"
Výhody: "The crew was great! Very friendly and helpful."
Výhody: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."
Nevýhody: "I added a quick trip to Austria while I was in Europe and timed it so I would fly back to London and then back to LA on the same day. London had a huge wind storm on 10/21 so my flight from Austria landed 1 hour late, with that I missed my London-LAX flight on BA (that I purchased via Kayak). The BA agents tried to help me but were not able to use my Kayak ticket to re-book me or at least recover some of my investment. There was no phone number provided on my reservation and after an hour of trying to help me, they said I have to buy a brand new ticket. The cost for my return and my seat reservation both were lost and my new ticket was $1,600 (and I had to spend the night in a hotel at Heathrow as at that point all US flights left for the day). I usually book directly with the airlines because I want to avoid situations like this, so it is too bad that the one time I come to Kayak I end up having to buy a new ticket that was twice as expensive as the original one. Ina Watkins firstname.lastname@example.org 646-594-3593"
Výhody: "Flight on time"
Výhody: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Nevýhody: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."
Nevýhody: "Staff where very rude. I asked if me and my partner could move as the person in front had there seat back therefore my knees got damaged and grazed they simply said we can't move you and left I asked a number of times I was ignored"
Výhody: "Excellent service and the crew was very friendly"
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Výhody: "In flight entertainment, food and everyone was great!"
Nevýhody: "No issues"
Výhody: "Staff was exceptional."
Nevýhody: "First a large number of the flight was flagged for special screening which meant that they had to do additional procedures and were very understaffed as many of us talking near 100 people had to stay behind and wait for over an hour as three employees screened us in detail. This while the rest of the plane was already boarded. Thus the flight left late and arrived very late to LAX. Secondly the refrigeration on board for food was broken thus spoilong the food so we only received one meal on an 11 hour flight which we were starving and not what we paid for during this flight. They did offer snacks but when not having a full meal as paid for it is a huge let down. Thirdly why is Wi-Fi not offered on this flight. Due to the late departure and late arrival we missed my connection to TUS and was not able to make calls or email during the flight. Not acceptable. Very unhappy and will never be flying with British Airways again. I WILL ALSO NEVER LET FRIENDS AND FAMILY FLY WITH THEM. An airline as prestigious as BA needs to work better at ensuring the minimum on offering wait we the customer pays for and this did not happen. Staff was amazing and very friendly but we were very dejected and felt that your brand suffered a lot with this experience. I do hope to hear from airline about this incident as my wife and I travel constantly."
Výhody: "The plane"
Nevýhody: "The crew was rude and almost didn't seem like they wanted to be there especially this one person called Byron."
Nevýhody: "Please fix the boarding process."
Výhody: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Nevýhody: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Výhody: "Landed ahead of schedule"
Nevýhody: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Nevýhody: "Legroom could be better"
Výhody: "Decent leg room, crew and entertainment."
Nevýhody: "Upon landing late in London from Rome there was no one to bring the walkway to the plane so had to wait on the plane when we were already behind schedule on a tight connection. THEN having to go through second security check in London when changing planes and security in terminal C was closed so had to transfer to terminal B for security and back to C to catch flight barely making it! Luggage did not make connection. Promised it will be delivered today."
Výhody: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Nevýhody: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Výhody: "Regardless of many flights, this was my first experience with BA on transatlantic flights. And I was pleasantly surprised. Very well mannered crew, politeness, help, all... Food was great as well. Overall great first impression and definitely will fly again with BA."
Nevýhody: "In general, it was ok, can't complain."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "That the flight was delayed and we had to run to make our connection. The flight attendant reassured us that we were making up the lost time in the air and there was going to be no issues."
Výhody: "Entertainment selection."
Nevýhody: "The air was stale. No circulation. It made me sick."
Výhody: "Across to entertainment helped pass the time"
Nevýhody: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Výhody: "Boarding went smoothly."
Nevýhody: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"
Výhody: "I liked the extra compartment and arm rest by the window seat."
Nevýhody: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Nevýhody: "Online check in was not accessible."
Nevýhody: "Entertainment system issues throughout the entire aircraft. The audio jacks in my entire row were inoperable."
Nevýhody: "They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy"
Výhody: "No problems on the flight. Attendants were nice."
Nevýhody: "It was unusual that we had to go through another security station when changing planes. The home made jam I transported from Paris made it through the Paris security, but was confiscated by the American security. It made my trip home upsetting."
Výhody: "I like that the pilot to managed to take off in the snowy conditions and arrived our destination LA our time. The crew was amicable. That was it really."
Nevýhody: "I felt the plane was not very comfortable for a 5 1/2hr flight. I will not fly this plane never on transatlantic it just not cozy like big airbus or b777. Air Canada should invest in big planes if it want to cash out on the passengers connecting their pacific flights."
Výhody: "Not much"
Nevýhody: "Lady at check in, Helen, at Pearson was TERRIBLE. No compassion for us travelling with a 2 month old baby, and then booked our seats with united in separate locations with no bassinet. I will never use air Canada Again."
Výhody: "I had an episode of anxiety over very minor turbulence which I sometimes get and both ladies who happened to be on duty were very reassuring and sympathetic to me. I had my 6 year old daughter also on the plane who is not anxious at all, so I was able to speak to one of the staff in French so as not to transfer my anxiety to my daughter who doesn't understand French. This was great. Over half way through the flight they gave me some earphones and suggested I watch a movie. This helped so much."
Výhody: "time and straight flight"
Nevýhody: "on time is Key"
Výhody: "Crew we're very accommodating and friendly."
Nevýhody: "Seats extremely narrow and back support non-existent."
Nevýhody: "In-seat entertainment - screen not working"
Výhody: "I liked the fact that they provided beverages and food."
Nevýhody: "I hated how there was NO entertainment. Honestly on a 12 + hour flight this was a bit ridiculous. No tv, or movies... no screen on the seat at all. Not even a big one for everyone to enjoy! It was horrible... The seats were so cramped and the staff seemed a bit unprofessional and sloppy looking. The food was pretty bad as well. I've had my fair share amount of flights and honestly this was probably the worse one i've gone on with the amount of hours it took to get to our destination. I wouldn't have mind too much if there was no entertainment on a 2 or 3 hour flight..."
Výhody: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Výhody: "on-board service"
Nevýhody: "Late departures (about 30 minutes each way) with corresponding late arrivals. On the flight LAX to Vancouver due to late arrival of the plane, on the return flight supposedly because of a delay in loading luggage (the flight was fully boarded for 30+minutes before loading was completed). The late arrival in Los Angeles led to further delay as there was no available gate to accept us so we disembarked 50+minutes after the scheduled time."
Výhody: "That even though there is a delay, we still made it around the same time"
Nevýhody: "That there was a delay in the first place"
Výhody: "Good leg room in coach"
Nevýhody: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Výhody: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Nevýhody: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Výhody: "The flight itself was good. Service at the end of the flight was the worst ever."
Nevýhody: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."
Výhody: "No snacks with drinks"
Výhody: "friendly pilot"
Nevýhody: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Nevýhody: "After making if through a very busy customs and security line i make it to my gate only to find out that they lost my bag and they can't let me on my flight. I have been waiting in line for 3 hours to know what they are going to do to fix it and i'm still waiting.... i have flown with them before and it was fine but this is just ridiculous."
Výhody: "waiting on the plane for hours after we arrived to LA wasn't to great. Also it was frustrating to watch the plane get delayed over and over again, the food wasn't too good, the seats felt like cardboard and it was too packed in the plane...but other then that, it was spectacular"
Výhody: "the seat beside me was open"
Nevýhody: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"
Výhody: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Výhody: "Getting me from point A to point B in one piece is most important, so top marks there."
Nevýhody: "- was told to switch gates twice for the same flight (while lugging my stuff along with me) - both flights were late - flight tracker didn't work from LAX to Vancouver - just a note: on flight from Vancouver to LAX, passenger behind us was talking 5X louder then literally anyone else on the plane. I bought headphones just to drown out his life story."
Nevýhody: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Nevýhody: "Had to pay for seat assignments when reservation made or no seat reservations. Not true on all airlines. Delta let us pick seats for free when the reservation was made. Husband had wanted a window seat and ended up with a middle seat. No free snacks just drinks"
Nevýhody: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"
Výhody: "Everything was fine"
Nevýhody: "J have never seen before the company charge for food on international flights"
Výhody: "Entertainment on this flight was comparatively better than the flight we took from LAX to Toronto...Snacks was also better on this flight than the LAX to Toronto flight which really confuses me as to why?"
Nevýhody: "The wait time though for our flight was 6 hours and there were 2 or 3 other earlier flights to LAX that day.."
Výhody: "Besides a french men close to us that doesnt know what is a deodorent , everything was fine for the travel : ontime, friendly staff, no problem at all. Always recommend air canada for its quality standard. Complimentary drinks ok"
Nevýhody: "Pay-to-eat only, no little crackers like before , come on!"
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "I liked how we got there safely."
Nevýhody: "I did not like the fact I was cramped."
Výhody: "The flight was pretty good. The flight attendants were very nice. The seats are pretty roomy and Im about 6'3. The seat backs have a nice screen and a usb port as well as a standard electrical plug."
Nevýhody: "Checking in was terrible there and back. On the way to vancouver we showed up 2 hours early but the computers went out about 20 minutes after we arrived and stayed off till after our flight. No apologies, no responsibilities taken. That day was part of our small vacation. We got put on standby for the next flight 7 hours later. My family layed around the terminal without 100% surety that we'd get the next flight. We did but they split us up. I switched seats with someone and we all sat in the very rear seat of the plane, which was hard on my long legs and just added to a terrible experience. Ruined a whole day of vacation. Coming back the check in was just rudeness. A stark difference from the flight itself."
Nevýhody: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"
Výhody: "All was good as it was not a Rouge plane."
Nevýhody: "Needed a bandaid as got a paper cut but it took forever for the stewardess to get me one.Had to remind her again."
Nevýhody: "From LA to Toronto & Montreal back to LA, was a 4-6 hr flight where they don't feed you or give you blankets. When I asked why blankets are not available, the crew said, "because that's all what we'll be doing is handing out blanket." The crew should realize that providing comfort for their passengers is a huge part of their service they should provide. This was my first time flying with air canada and I was very disappointed. Air Canada will definitely not be on my top airlines to fly next time."
Výhody: "Extra care for passengers"
Výhody: "The staff at Toronto were very professional"
Nevýhody: "We have not received our luggage. We have been told it was given to transportation company and nothing yet. Called back and told company did not have drivers to deliver! We were assured luggage would be with us on the next day flight after being put up by airline."
Výhody: "Arriving and getting off the plane."
Nevýhody: "They boarded and the moment everyone was seated, de-borded to change planes, resulting in a 2 hour delay. The crew was inattentive taking and delivering drink orders, which took an astounding length of time after payment, about 1 hour."
Výhody: "Clean aircraft."
Nevýhody: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Výhody: "great seats much roomier than other airlines"
Výhody: "Upgraded unexpectedly"
Nevýhody: "Got delayed for almost 2 hours. Unacceptable"
Výhody: "On time. Clean. Efficient"
Výhody: "Staff were great"
Nevýhody: "Air conditioning malfunctioning until the plane took off meant that the cabin was extremely hot and humid. My headphone jack didn't work so I couldn't even watch a movie. Otherwise everything was fine"
Výhody: "We arrived nearly on time."
Nevýhody: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Výhody: "Safe and on time. I liked the opportunity to check in my carry on luggage."
Nevýhody: "TV's did not work and the flight attendant bumped into me every time she walked down the aisle. Earphone plugs did not function properly. Outlet to charge my phone was missing."
Vueling has gotten much better with their boarding process and punctuality. I used to dread flying with Vueling, but something changed. Both legs of the flights were excellent.
Nevýhody: "Leg room too small."
Výhody: "Helpful crew. Quick flight."
Nevýhody: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Výhody: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Nevýhody: "We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff."
Výhody: "Flight attendants seemed nice."
Nevýhody: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Výhody: "The person I was sitting next to."
Nevýhody: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Nevýhody: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Nevýhody: "For the price it's OK, its a low budget airline."
Nevýhody: "Not even free water for guests. On a two hours flight bot very comfy."
Nevýhody: "Didn’t take the flight"
Výhody: "Nice staff on board."
Nevýhody: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Výhody: "The crew was fast, but grumpy."
Nevýhody: "Vueling delays flights."
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Nevýhody: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Nevýhody: "very easy checkibg, friendly at airport, snd same day reminder"
Výhody: "The staff"
Nevýhody: "After initial flight was delayed, we were refused check-in stating "the gate has closed" even though the flight was delayed for about an hour and we were there 25 min before the original set off time. We had to pay for a new ticket, which was also delayed, where boarding didn't start until about 40 min after stated time, and set off and hour after stated time."
Výhody: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Nevýhody: "How can I be reimbursed. The way we were treated is a shame"
Výhody: "The flight space"
Nevýhody: "No entertainment which make the trip so boring"
Nevýhody: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Výhody: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Nevýhody: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Výhody: "Good aircraft and seats."
Nevýhody: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Výhody: "On time, one carry on and personal item for free onboard, clean - no complaints"
Nevýhody: "They made a mess with my bookinh"
Výhody: "In general service is good."
Nevýhody: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Výhody: "No issues with flight or crew"
Výhody: "Staff were friendly"
Nevýhody: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Nevýhody: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Výhody: "Comfort and helpful crew"
Nevýhody: "Long way from Iberia gate to Vuelling"
Nevýhody: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Výhody: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Nevýhody: "beverage/snack service should be complimentary like itbia on most other flights"
Výhody: "The crew was nice and polite."
Nevýhody: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Výhody: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Nevýhody: "Zero legroom"
Nevýhody: "The people at the check in desk were not friendly"
Nevýhody: "Adjusting the air cabin pressure"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Nevýhody: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Výhody: "Flight arrived back in Manchester 20mins early - bonus"
Nevýhody: "not much choice for food"
Nevýhody: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Výhody: "This was awesome experience!"
Nevýhody: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Výhody: "Boarding was easy and prices were great"
Nevýhody: "Baggage check was slow and no room in the seats. My knees were jammed into the seat in front"
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Výhody: "On time, friendly staff at the airport and on board."
Nevýhody: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Výhody: "Plane was comfortable, flight attendants friendly and professional. Departures and arrivals on time!"
Nevýhody: "Cattle car boarding procedures were dehumanizing. Also, don't forget a book if you expect entertainment."