Nevýhody: "Better food options but that’s for all airlines!"
Nevýhody: "Good service no delayed"
Výhody: "Very uncomfortable"
Nevýhody: "More cushion"
Nevýhody: "Yes amazing"
Výhody: "second time my flight was delayed for no apparent reason"
Nevýhody: "Even though I chose my seat, the map of the plane on Turkish airline website didn’t match the plane seats and even though I chose an exit row seat but I was sit on a regular seat for the whole 13+ hours flight."
Výhody: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"
Nevýhody: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Výhody: "Excellent food and service.Very comfortable flight.Crew was great."
Nevýhody: "Check in staff not so friendly but process was OK"
Výhody: "Entertainment package"
Nevýhody: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Výhody: "It was the best"
Nevýhody: "The best"
Výhody: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"
Nevýhody: "The food service movies the crew"
Výhody: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Nevýhody: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Nevýhody: "More service with flight attendants walking around to offer drinks would have been better"
Nevýhody: "Very hot inside the plane"
Výhody: "Comfort, food, staff, everything"
Výhody: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Výhody: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Nevýhody: "Nothing , it was all good"
Výhody: "It was great. I told everyone about it."
Výhody: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Nevýhody: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Výhody: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Nevýhody: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Nevýhody: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."
Výhody: "The food was pretty good"
Nevýhody: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Výhody: "The food on Turkish is excellent, and it seems they come through every hour to offer water, coffee or tea between meals. The entertainment is also the best system, with the most options I have seen on any airline. And the seats are much more comfortable than most planes- the headrests bend so much, you can actually sleep without your head rolling off the headrest!"
Výhody: "Nothing in particular"
Nevýhody: "The food service was really bad. Not happy with the meal choice."
Výhody: "Every thing was ok"
Výhody: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Nevýhody: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Nevýhody: "boarding the treat you like animals"
Výhody: "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
Nevýhody: "Our flight was LAX > Istanbul > Oman The connection in Istanbul was canceled. The transfer desk was very overwhelmed by the volume of customers. After 3 hours of waiting I finally got someone to get us on a flight to Qatar and then to our final destination Oman. That person then left work before printing the tickets and I had to start all over again. It was a very stressful and tiring ordeal and cost us an entire day of our vacation."
Nevýhody: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"
Výhody: "Decent entertainment system, reasonably priced in-flight wifi, decent food and friendly accommodating staff."
Nevýhody: "Boarding process can be a bit chaotic, but they do well to organize it by groups or seats/rows, so still miles better than any US carrier."
Výhody: "Quality experience all the way around"
Výhody: "Food; power outlet."
Výhody: "really great service"
Výhody: "Good food Good service very good entertainment"
Výhody: "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
Nevýhody: "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
Výhody: "they are good thank you very mush"
Výhody: "Great service overall"
Výhody: "Good flight with plenty of entertainment and food!b"
Nevýhody: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Nevýhody: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Výhody: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Nevýhody: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."
Nevýhody: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Seat was comfortable and the food was decent."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "The crew was nice."
Nevýhody: "The infotainment system could have been better. My system was not working for the first 3 hours and the sound went out after 2 hours of use. Also my blanket was not clean."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Nevýhody: "Crew was not very friendly, the lack of customer service is evident."
Výhody: "Flight on time"
Nevýhody: "UAL sucks, as expected."
Nevýhody: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Výhody: "The aircraft was great. A bit wobbly on take off and landing, but overall spacious and comfortable seating. The seats had many position options which was amazing. Meal service tableware was clean and pleasant to use. Food was also great. Also a very wide selection of entertainment options! Also, good flying from the pilot’s crew. Flight was on time."
Nevýhody: "The servicing crew in the business cabin was inexperienced and unrefined. The flight attendants seemed to just want to “get it over with” with questions like “are you done?” The attendants wanted to take our drink order as soon as we got in without giving us a chance to settle into our seats and kept hovering over us until I had to ask her to give us a couple of minutes. The airline did not stock enough snack and ran out mid flight. We had to wait for the next meal service which was not fun. I ended up getting a sweet drink just to get by. Internet, which was paid, was so slow that I got tired of watching it trying to load the pages and gave up. Eventually, the connection completely stalled even though I still had over an hour remaining of the 4 hour package. I used maybe an hour of the total purchase. Total waste because I couldn’t get any work done. Overall, I did not think this was an experience worth a business class ticket."
Výhody: "The service was excellent. The flight was on time. The crew was very friendly."
Výhody: "Great service as always"
Nevýhody: "I didn't like the food"
Výhody: "Crew service and positive attitude"
Výhody: "Amazing service."
Výhody: "Good service.good movies.Good food."
Výhody: "The downstairs lavatories are genius!"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "I could not get any information in Moscow until arriving at the airport."
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "One of the boarding crew member in Bucharest, a younger bearded male wearing glasses, was extremely rude to my husband. Boarding started a bit late, and I had to run to the ladies room. The ladies room was crowded and housekeeping was frustrated about the mess left behind by some ladies. Meanwhile my husband was approached by the above described crew member. When my husband told the crew member that I was at the bathroom, the crew member start yelling at my husband stating : I don't care, call her, u are late". When I finally arrived, there were 2 more couples behind us. People were also at the plane's door awaiting to board and find their seats. We were not late. The crew member was totally unprofessional by the way he approached my husband, the tone of his voice and his comments. My husband doesn't speak Romanian and he told me about the incident while walking my towards the plane. I couldn't go back and get the crew member's name."
Nevýhody: "They change the gate for transfer last minute"
Výhody: "See ath to mun flight comments."
Výhody: "comfortable seats, good entertainment, good attentive service"
Nevýhody: "Not a fan of cattle call boarding. Back of the plane should load first. Not much variety in the menu selections"
Výhody: "Service was very good."
Nevýhody: "Pasta was so so."
Výhody: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Nevýhody: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."
Výhody: "The onboard staff worked throughout the trip taking care of the passengers."
Nevýhody: "The plan was over 4 hours late leaving and we had to board an Airbus 380 with buses. There was never any clear explanation as to why the flight was delayed."
Nevýhody: "I missed flight to Los Angeles because of laziness and carelessness of Lufthansa employees. I came with the train on 12/26/16 at 8:33 am to catch flight to Los Angeles at 10:05 am. I had plenty of time. As soon as got of the train I got into line to check my luggage. I had boarding pass already. Line to check luggage was huge with 2-3 clerks to check luggage for all US flights. After while I complained that I will miss flight to several clerk who were standing around talking on the phones all the time but answer, if I got one was, sir you will be fine. After one hour I got to security check line which was equally long. I complained again no response. With probably 20 minutes left I cut the line on my one mad as hell. I got at 10:00 am at the gate and some older lady was like " Sorry sir we closed the flight". I said "What do you mean, it is 10 am and flight is at 10:05am??? "Sir we sold your ticket" I couldn't believe her words. Anyway they sent me to Munich to catch flight to LA next day. Best part I HAD TO PAY HOTEL IN MUNICH BECAUSE LUFTHANSA DID WANT TO COVER EXPENSES. I don't know what happened to famous German organizational skills or this is just Lufthansa and her careless employees."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Comfortable and smooth flight"
Výhody: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"
Výhody: "short hop--good"
Nevýhody: "Food was not good. Seat leg room very uncomfortable"
Nevýhody: "More current movie selection would be nice."
Výhody: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Nevýhody: "I cannot think of anything."
Nevýhody: "overall service"
Výhody: "Flight was on an updated airplane. Liked the restrooms downstairs."
Nevýhody: "Was satisfied."
Výhody: "Comfortable, crew are very helpful and cheerful."
Nevýhody: "Food isn't that good"
Nevýhody: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Výhody: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Nevýhody: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."
Nevýhody: "Cramped seating in Economy"
Výhody: "The flight was very good."
Nevýhody: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."
Výhody: "Excellent crew & service; enjoyed the special meal selections and the great movie options."
Výhody: "Everything was nice."
Nevýhody: "Nothing to complain about."
Výhody: "the seating was very uncomfortable i barely had any leg room"
Nevýhody: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Výhody: "The connection was way too tight."
Nevýhody: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Výhody: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Nevýhody: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Výhody: "A350, smooth and quiet. Nice plane"
Nevýhody: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Výhody: "The crew were professional and courteous"
Nevýhody: "Nothing, as it’s a short flight!"
Nevýhody: "Flight was delayed,missed connection,lost bag"
Nevýhody: "Never made it to Chicago on original flight due to delays."
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Nevýhody: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Nevýhody: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Nevýhody: "Seats. Very uncomfortable"
Nevýhody: "Choice of movies"
Nevýhody: "They can't even tell me where the bag is supposed to be."
Výhody: "We didn't make it to Helsinki so I can't say anything good!"
Nevýhody: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Výhody: "Yes, in general I like American Airlines so I was happy with flight in general"
Výhody: "Finnair is great when nothing goes wrong..."
Nevýhody: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "They left my baggage behind!!"
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "The sitting quite comfortable, have space for the legs. Food was fine."
Nevýhody: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Nevýhody: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Výhody: "This flight was co-shared by British airways. After our horrible flight from San Diego to London, we decided to upgrade our returning flight from London to San Diego to a economy plus premier. This time the plane seems newer and recently refurbished. The seat can recline more, with lump bar support and nice foot/leg rest. It has a bit more legroom. The cabin is nice and new with large view touchscreen TV for each seat. Gluten free meal was good, I'm just glad they finally boarded the plane with my GF meal (after repeated unsuccessful attempts). The service was great, our BA attendants were polite and attentive."
Výhody: "Bulkhead seat Good choice of movies"
Nevýhody: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Výhody: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Výhody: "Good customer service, top notch on all aspects. Very attentive staff.."
Nevýhody: "2 hours late to leave but part of wing flap needed to be repaired before flight"
Výhody: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Výhody: "everything was ok."
Nevýhody: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Výhody: "Polite and friendly flight attendants, smooth boarding procedure"
Nevýhody: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Nevýhody: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Výhody: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Nevýhody: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Výhody: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Výhody: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Nevýhody: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Výhody: "British air is great. Great movies good food. Good service."
Výhody: "All went smooth"
Nevýhody: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Nevýhody: "Passengers changing seats around."
Výhody: "The inflight movie selection."
Nevýhody: "The uncomfortable chair."
Výhody: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Výhody: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Nevýhody: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Nevýhody: "Food wasn't very good"
Výhody: "Lenght of flight"
Nevýhody: "Babies crying :("
Výhody: "That they actually gave a meal."
Nevýhody: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Výhody: "The entertainment"
Nevýhody: "The crew was not as helpful as we hoped for. Did not help in finding a place for the luggage so, did not provide the secrurity paper to fill out. And was not necessarily friendly."
Výhody: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Výhody: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Nevýhody: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Nevýhody: "experience was awful. Helen Rowena Boysen"
Výhody: "The movie entertainment selection Food was okay"
Nevýhody: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Výhody: "Crew. seat. Quality of flight"
Nevýhody: "Just keep as is"
Výhody: "Good food, good service and arrived before schedule."
Výhody: "Plane was newer and the cabin crew were courteous."
Nevýhody: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Nevýhody: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Výhody: "Comfortable plane, good entertainment and very good food."
Nevýhody: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Výhody: "Crew was great."
Nevýhody: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Výhody: "The entertainment selection"
Nevýhody: "Seats were brutally uncomfortable. It was unbearably hot the entire flight because the air was not turned on. And there was not the advertised amount of legroom."
Výhody: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Nevýhody: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Výhody: "Crew provided great service."
Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "the crew was really amazing!"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "OK small flight to warsaw from Lviv"
Nevýhody: "Took too long the flight to Lviv and my luggage never made it on the flight."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Not much."
Nevýhody: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Výhody: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight on time... arrived on time.... food was great...."
Výhody: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nevýhody: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "I can't give any review, because I cancelled my flight."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Price of tickiet"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "No free alcohol"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Nevýhody: "Slow and hectic boarding in Warsaw"
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Výhody: "It was very pleasant flight"
Nevýhody: "Crew atmosphere"
Výhody: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nevýhody: "I was I could have stayed on vacation longer."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Check in staff was unprofessional and extremely rude."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Nevýhody: "Food was terrible"
Výhody: "Crew was attentive - the service from SJC is much better than SFO - less crowded etc. New 787 and Premium Econ is great."
Nevýhody: "Free snack and tea and coffee"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Nevýhody: "Wifi was down all the way."
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "Flight attendants were excellent and very pleasant."
Nevýhody: "2nd serving of food was not good."
Výhody: "The air hostesses were first class. Pleasant, efficient and professional."
Nevýhody: "The tv selections. Could have had more variety"
Nevýhody: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Nevýhody: "The cabin was extremely hot for almost the entire flight. I had my pants rolled up to try to stop sweating. I asked for some ice water to help cool down and although promised, it never arrived. I was not able to sleep as a result."
Výhody: "Crew is incredibly kind."
Výhody: "The flight crew was amazing. The entertainment system was great"
Nevýhody: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "We waited an hour to board with a wheelchair and were the last on and I had to push. Gate personnel were inattentive and dismissive."
Nevýhody: "Food was pretty mediocre"
Výhody: "The crew was outstanding."
Výhody: "On-flight entertainment. Great selection of movies, TV, music. Timely boarding and early arrival."
Nevýhody: "The flight attendant who served me apparently doesn't like Americans. She was very cold to me although I was as polite (or even more so) than others. When I handed her used service items she snatched them out of my hands."
Výhody: "My luggage made it to LA"
Nevýhody: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Výhody: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Nevýhody: "I was seated between 2 people, and it felt like very little space."
Výhody: "There was one female stewardess who was extremely kind and helpful"
Nevýhody: "They ran out of food for the back of the plane Bathrooms were FILTHY! Flight delayed by an hour Lost our luggage and then gave us the run-around about how we can get it back, when we would receive it, and did not compensate us for anything; ruined our weekend plans Extremely rude steward who, when we were upset about not having food behaved as if we should be grateful just to be in his company This flight was the exact opposite of what I have come to expect and appreciate about BA... Not sure I would ever endorse flying with them again..."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Výhody: "A wide range of entertainment in flight Good customer service from the crew Speedy Boarding process"
Nevýhody: "Lack of taste in food Not much space to move around e.g. legs and arms while seated"
Výhody: "Great crew!"
Nevýhody: "Late catering delayed flight. Fix ground services."
Výhody: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Nevýhody: "The pepperoni pizza wrap snack was not good."
Výhody: "smooth flight"
Nevýhody: "no dairy free food options"
Výhody: "The crew was great! Very friendly and helpful."
Výhody: "Flight on time"
Výhody: "Plane was comfortable. Seats were not bad. Spent most of the flight asleep."
Nevýhody: "Part was a code share with AA. When BA transfered the data to AA, they lost the seat assignments which I found out about at the last minute and ended up spending almost $400 to get acceptable seats. Could not get boarding passes at our origin in Rome and had to wait in line at LHR. Boarding seemed very disorganized."
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "Excellent service and the crew was very friendly"
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Výhody: "In flight entertainment, food and everyone was great!"
Nevýhody: "No issues"
Nevýhody: "The crew was rude and almost didn't seem like they wanted to be there especially this one person called Byron."
Nevýhody: "Please fix the boarding process."
Výhody: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Nevýhody: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Nevýhody: "The union bull"
Nevýhody: "Legroom could be better"
Výhody: "Flight crew is the most helpful and genuine I've experienced of all carriers. I've had bad experiences with Lufthansa, United, American, and Delta. Everything we asked of BA was taken care of quickly and they truly seemed to care more. They are especially attentive to children. The A320 storage space overhead is huge and seemed to have room to spare with a fully booked flight."
Nevýhody: "Seats are so uncomfortable for people 6 foot tall and above. Why can't they make a seat that adjusts for taller people."
Výhody: "Great equipment, fantastic service and punctual."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "video unavailable for half for the flight"
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Výhody: "Entertainment selection."
Nevýhody: "The air was stale. No circulation. It made me sick."
Výhody: "Food was great. Service was great"
Nevýhody: "There were these metal boxes in floor and there was no leg room"
Výhody: "Across to entertainment helped pass the time"
Nevýhody: "On an 11 + hour flight it's extremely difficult if not impossible to get any sleep when you can barely move your seat back. Try removing some seats ...yes, I know impossible"
Výhody: "Flight was on time"
Nevýhody: "Service on board was ok, staff not very friendly."
Výhody: "Boarding went smoothly."
Nevýhody: "the seats are horrible! I expected more comfort on an airbus. there was less room on the international flight than on domestic flights on other carriers!"
Nevýhody: "The seats and the conglomeration at boarding time."
Výhody: "I liked the extra compartment and arm rest by the window seat."
Nevýhody: "The crew wasn't too observant. I had my blinker button on for 40 minutes because I realized I was never given a headphone to watch tv. As I patiently waited, I saw the flight attendants in the back doing nothing but chatting. So I tried clicking again in hopes they would head and come to assist me. But nothing. So I had to hail one over for headphones. They also kept the curtains open the entire flight even though people were trying to sleep. I had to put a jacket over my face to block the light and so did the person sitting next to me."
Nevýhody: "Aside from not being able to leave for almost a whole day, they lost our luggage upon arriving to Los Angeles."