There was no internet in the airport and/or entertainment options on the flight.
Swiss Air required me to check my carry-on size bag and then lost it. They provided zero assistance locating it, deferring to the local airport (Florence), which has been helpful but Swiss Air has yet to get the bag to Florence despite ample time and additional incoming flights. Extremely poor service on the part of Swiss Air.
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "Flight was 90 minutes late."
Výhody: "Got an upgrade to business class"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "plane was clean"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "The crew was polite and we arrived safely."
Nevýhody: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "Seats are too cramped for an international flight."
Nevýhody: "Palermo never ready for plane arrival"
Výhody: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Good food!"
Nevýhody: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Výhody: "Very good service in business class"
Nevýhody: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Nevýhody: "Seating and foot space was uncomfortable to me."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Nevýhody: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Výhody: "crew was attentive"
Nevýhody: "having to take a bus from the terminal to board"
Výhody: "Service was great --"
Nevýhody: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Výhody: "I did not like anything about this flight"
Nevýhody: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Výhody: "Cabin Service was excellent."
Nevýhody: "OMG the seats are so close together it's very uncomfortable in coach. If the person in front leans back forget it. Not enough room for average sized person. Forget about it if you're a big person."
Výhody: "That I was going to Florence."
Nevýhody: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Výhody: "Friendly crew"
Nevýhody: "Very uncomfortable seating"
Výhody: "Boarding was fast and easy. The crew was also very sweet."
Nevýhody: "We had to pay for our food, even water, if we wanted something. Board"
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Nevýhody: "the entertainment kept cutting in and out on itself, and i was listening to classical music and it simply didn't work to hear anything whole. annoying but not critical"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Výhody: "The crew should treat better passengers but overall is been good"
Nevýhody: "Overall is been good"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "Quick flight. O ly 2 people per row. Bags did not get lost"
Nevýhody: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Nevýhody: "Flight was delayed more than 1 hour 30 minutes"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Nevýhody: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Výhody: "flight was on time"
Nevýhody: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "The flight was very good."
Nevýhody: "Very bumpy. Not a good flight"
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "Plane0was on time and they served us a very tasty sandwich."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Great service, food, crew."
Nevýhody: "All was fine - more room on the short flight than the intercontinental flight."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Výhody: "WE THOUGHT WE WERE RUNNING ON TIME BUT WHEN WE GOT CLOSE TO THE GATE, EMPLOYEE'S WERE YELLING AT US TO HURRY BECAUSE THEY WERE HOLDING THE BUS TO TAKE US TO OUR PLANE??? I CHECK OUR BOARDING TIME ON PASS AND WE WERE 5 MIN EARLY??? WHY IN GERMAN AIRPORTS ARE YOU BUSSED SO FAR OUT TO YOUR PLANE? HAD THE SAME IN MUNICH ON WAY BACK"
Nevýhody: "Cabin crew strike...all flights cancelled. Could not get through to Lufthansa by phone and no replay via email for assistance with re-booking. Website would not allow re-booking without $900 in re-booking fees."
Nevýhody: "It was cancelled!"
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Výhody: "Nice crew"
Nevýhody: "Not loose my luggage:)"
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "I not get to go my flight, I couldn't get reimbursement"
Nevýhody: "New variety of food"
Výhody: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was solicitous."
Nevýhody: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Výhody: "crew great comfortable"
Výhody: "The new movies selection, food was very good, staff more friendly than previous flights"
Nevýhody: "Boarding always a problem on MEA we have to wait too long in the queue"
Výhody: "Crew and food were great."
Nevýhody: "Old plane. Seats were super tiny and uncomfortable. Couldn’t sit in the same spot for longer than 15 min without getting sore."
Výhody: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Výhody: "Everything! It was a wonderful experience."
Výhody: "Crew was very nice and the food was excellent"
Nevýhody: "It was great trip thank you Air France"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Cheap ticket"
Nevýhody: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Výhody: "Liked the transfer"
Výhody: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Flight attendants were very nice"
Nevýhody: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Enjoyed my food, especially tasty for airplan fare!"
Nevýhody: "Not enough leg room"
Nevýhody: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Výhody: "That flight have been short"
Nevýhody: "Fly attendants have been in hurry when they served snack"
Výhody: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Výhody: "The noise-canceling headset is good."
Nevýhody: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Nevýhody: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Výhody: "Free snack and drinks. Good service."
Výhody: "The fresh bread and cheese."
Nevýhody: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Výhody: "The crew was Nice onboard But in the AirPort No Good at all.."
Nevýhody: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Výhody: "Boarding & crew (inc ground staff & check-in) all good."
Nevýhody: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Výhody: "Crew very professional and nice food Boarding process well organized"
Nevýhody: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "Great crew"
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Nevýhody: "Food was not good."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Boarding sevece was very nice and helpful Thanks so much"
Výhody: "Disorganised and slow"
Nevýhody: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Nevýhody: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Výhody: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Nevýhody: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Výhody: "Crew are efficient and friendly."
Nevýhody: "Very small plane."
Výhody: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Nevýhody: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Výhody: "The fast boarding."
Nevýhody: "The long wait without the air conditioning until our slot in the takeoff list became available."
Could be better when check-in on desk at the airport that 2 people who voyage together to have the 2 seats close to each other not 8 and 15.
I received an email that the flight would be delayed for few hours. For that reason I arrived only one hour later from the original departure, still 3 hours before. The check in was closed and I was able to bring my big suitcase at the gate instead. I already paid 90 euros for that as a part of my initial reservation . At the gate I had to pay additional 65 euros. I will never again fly with Wizzair.
Everything was all in order with the flight
I like your spacious seat where you can sit comfortably and stretch your feet. For some passengers like me I most often prefer my wife to sit by me which would have not been possible but for a kind fellow passenger who offered her seat and ato to wise Waitress who convinced her. Do you extend your services to Liberia, West Africa? If so, my wife and I would like to book in October for Monrovia, Liberia, West Africa
Could not check on on line for 1 out of 3 passengers
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Výhody: "i like the service"
Nevýhody: "water free"
Nevýhody: "Not having a 3+ hours take off delay"
Výhody: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nevýhody: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Nevýhody: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Výhody: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Nevýhody: "It was hot and stuffy and dirty"
Nevýhody: "The flight was delayed for 40 min"
Nevýhody: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Výhody: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Nevýhody: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Výhody: "Everything was ok"
Výhody: "The price"
Nevýhody: "The check in was not opened on time The bordibg was not possible on time"
Nevýhody: "2 hrs late and we missed all our following connections as a result."
Nevýhody: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Nevýhody: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Nevýhody: "Very long queues at boating in Charleroi airport"
Výhody: "Quick to board, smooth take off and landing"
Nevýhody: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Nevýhody: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Výhody: "The crew are always lovely,very professional,helpful and make us feel welcome"
Nevýhody: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Nevýhody: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Výhody: "Crew were friendly! The app for the journey is good."
Nevýhody: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Nevýhody: "Crampt seats, mob to board the plane, hour delay with no reason given."
Výhody: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nevýhody: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Nevýhody: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Výhody: "No food or entertainment on this flight,"
Nevýhody: "I found the luggage allowance confusing"
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Výhody: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Nevýhody: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Výhody: "It was simple, every thing was fast in the airport."
Nevýhody: "Small airplane it was a bit choked."
Výhody: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Nevýhody: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Výhody: "Crew were average"
Nevýhody: "Everything was a disaster. Late and very uncomfortable"
Výhody: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Výhody: "online check in"
Výhody: "The flight arrived in KEF even faster than predicted"
Nevýhody: "The boarding was late"
Výhody: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Nevýhody: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"
Výhody: "Great price, excellent service."
Nevýhody: "The size of the free cabin bag - too small"
Nevýhody: "I tried for 3 days after I booked my flight to pre pay for 2 mid size bags we were going to check for the flight. In the 10-15 attempts or so, none of them ever went through. I tried everything I could, until finally giving up. I figured I could try my best to explain at the airport. Terrivle plan. The airport charge for 2 bags was 65 euros each! More than the cost of the one way flight! Nobody could help at the airport despite me explaining in detail that I had tried multiple times to book online to save $. Seats were smallest I've ever been in, lines were extremely confusing and unorganized in boarding, and the air conditioning wasn't working. Will never fly wizz air again"
Nothing. The plane was two hours late. Then they loaded it and said they worked on the microphone system for an hour while the passengers waited. They failed to keep the passengers updated as to the problem for not departing the gate. Some people tried to get off out of fear something was wrong. But the crew discouraged them from leaving. Then after all of the waiting and we finally departed, they charged 3 Euros when passengers asked for water. Otherwise, you had to go thirsty. The service was beyond poor. They took advantage of the fact they are the only nonstop carrier between Firenze and Barcelona. Their blatant behavior of refusing water unless you pay extra after holding the passengers on the plane for an excessive time is a human rights violation. The passengers on this flight will certainly keep this incident in mind.
Delays in flight is not acceptable. The passengers knew about the delays before the staff.
We were sent to Malaga instead of Granada due to weather. Although we were bussed to Granada, arriving 4 hours later, there was no further assistance or information from a representative. More communication would have been helpful and appreciated.
Nevýhody: "Leg room too small."
Nevýhody: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Výhody: "The inflight crew was very nice"
Nevýhody: "The staff that works in the counter was very rude. My carry on bag which has fit in all the trains across Europe and other airlines did not meet the standards of Vueling so I was charged with 50 euros which is ok with me. What was upsetting was the attitude of one of the attendants of the counter. She was a spaniard lady lacking all customer service skills. I will never use this airline again"
Nevýhody: "3 hours delayed due to a mechanical problem."
Výhody: "Boarding was smooth and everything was on time"
Nevýhody: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Výhody: "Almost nothing."
Nevýhody: "Not overbooking the flight and wasting 9 peoples entire day."
Nevýhody: "Entertainment options."
Nevýhody: "For the price it's OK, its a low budget airline."
Výhody: "Plane looks new and clean."
Nevýhody: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Nevýhody: "The flight was 1/2 late and hence arriving"
Výhody: "New plane"
Nevýhody: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Výhody: "Getting off the plane in Barcelona"
Nevýhody: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Výhody: "Randomly given exit row seating."
Nevýhody: "First at the airport they tell us we have to check our carry ons when we had already flown three flights with them with those same bags as carry ons, then they criticize us for having heavy bags, which they never would have known if we had been allowed to carry them on. Their back up reason for needing to check bags was the flight was overbooked and there would be no room for bags, both of which were false as I personally counted at least 15 seats open and there were at least 6-7 completely empty overhead bins. Finally, it is Kayak that notifies me that my flight is delayed 90 minutes, but yet the airline decides it is a good idea to have us board and then just sit on the plane before finally telling us after 30 minutes of sitting on the plane with the flight door still open that we are delayed another hour. I would not fly them again."
Výhody: "Good aircraft and seats."
Nevýhody: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Nevýhody: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Nevýhody: "It got deleyed i missed a bus because of that. It goy delayed because of a error with some luggage from other flight thatbwas sent to that flight."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Výhody: "Made it to a new country safe and sound. Was nervous at first but relaxed once everything started going."
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Výhody: "The low price and civilised flight times. Had no hold baggage."
Nevýhody: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Výhody: "Comfort and helpful crew"
Nevýhody: "Long way from Iberia gate to Vuelling"
Nevýhody: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Výhody: "The crew was nice and polite."
Nevýhody: "The people at the check in desk were not friendly"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Výhody: "The boarding and flight was at the right time."
Nevýhody: "The confort is very bad. So small the space for the legs"
Nevýhody: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Výhody: "staff, aircraft, service."
Výhody: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Nevýhody: "Small. Narrow seats. Late flight"
Nevýhody: "Delay Cramped"
Výhody: "The fly was delayed 45min. The spaces between seats are to small I ask for a soft bread sandwich and the staff tell me is assigned for another customer and i need to choose another one Overall was ok"
Výhody: "The price"
Nevýhody: "It is difficult to change the conditions of the initial purchase the seats are not comfortable at all"
Nevýhody: "Paid $180 one way trip on a cheap airline. I expected to fly with British Airways. That is what was sold to me. Like the airline pulled a fast one on me. I do not like this at all and extremely upset."
Výhody: "Duly Politely"
Nevýhody: "During two hours flying, they didn't serve free drinks."
Výhody: "On time, friendly service and ample room on the plane."
Výhody: "Once we got on after an hour delay we had friendly crew and had a row to ourselves in the 2nd row. Comfortable seats and didnt pay luggage fees as many others have. We took on our backpacks that were larger and enjoyed our trip."
Nevýhody: "Our flight was an hour late as seems to be usual for Vueling and some discount airlines. Also had to pay for any refreshments of water, coffee or snack. Seems to be normal for some discount airlines."
Nevýhody: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Výhody: "Flight was delayed by more than 1 hour"