Výhody: "Great crew & good complimentary food"
Nevýhody: "More seat pitch"
Výhody: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Nevýhody: "The whole experience was positive."
Výhody: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Výhody: "Crew is great."
Nevýhody: "The airline lost my luggage ."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Nevýhody: "Seat comfort. Sore behind after 11hrs"
Výhody: "The crew was terrific and friendly as I expected."
Nevýhody: "I have no other suggestions here since I'm pleased with the flight and services."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Crew was kind and gracious."
Nevýhody: "Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster."
Výhody: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Nevýhody: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Výhody: "Nice crew, lot of space"
Výhody: "Good, in-flight entertainment"
Nevýhody: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Výhody: "The crew and flight"
Nevýhody: "No airconditioning while waiting on the shuttle bus to the plane"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "The crew was very attentive and friendly. For the price the seats where comfortable."
Výhody: "The booking to a new flight was seamless."
Nevýhody: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Very professional!"
Výhody: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Courteous, welcoming crew. All good"
Nevýhody: "No entertainment"
Výhody: "Very short flight so little to write about."
Nevýhody: "We've got no complaints."
Výhody: "Most everything about the process."
Nevýhody: "Person in front reclined chair fully and left virtually no room for sitting!"
Nevýhody: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Nevýhody: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Nevýhody: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Výhody: "Everything ran like clockwork"
Výhody: "The Crew was wonderful."
Výhody: "Very little"
Nevýhody: "I paid extra for seat selections and then they did not give me those seats."
Výhody: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Výhody: "Food and entertainment"
Nevýhody: "Mobile app wasnt working for me"
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Výhody: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Nevýhody: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Výhody: "The chocolates shaped like soccer balls. The fantastic icecream"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Výhody: "I did not like anything about this flight"
Nevýhody: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."
Výhody: "The people who work for this company are great."
Nevýhody: "The food was terrible."
Výhody: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Nevýhody: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Nevýhody: "No room and very hard to get t your seat"
Výhody: "Quick flight, nice crew"
Nevýhody: "Snack options"
Výhody: "Swiss planes were clean and everything worked. Flight attendants very friendly. Food was superb. Plus, the connection in Zurich, as always, was seamless and painless. Will definitely give Swiss my preference when looking at trans Atlantic flights."
Výhody: "Service and staff were outstanding and would love to use them again!"
Nevýhody: "All was great!"
Nevýhody: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Výhody: "Seat was comfy and spacious for economy class"
Nevýhody: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Výhody: "Friendly crew, upgraded seat was worthwhile"
Nevýhody: "More snacks in between meals,"
Nevýhody: "Head support for 6 feet plus people on seats would be good"
Výhody: "Seat comfortable"
Nevýhody: "Flight was delayed and overhead bin space was very small"
Výhody: "Food, entertainment and crew was exceptionally friendly."
Nevýhody: "Seats not great for such a long flight."
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nevýhody: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Nevýhody: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Výhody: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Nevýhody: "Not enough leg room"
Výhody: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nevýhody: "I would have to dream something up."
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nevýhody: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Nevýhody: "Bit cramped for space"
Výhody: "Lovely staff, good food, great movies."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "Cabin Crew was awesome."
Nevýhody: "Entertainment System was not working and no Non-veg food option in flight."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Usual professional and friendly service from my airline of choice for most destinations."
Výhody: "staff was fine"
Nevýhody: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nevýhody: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "The staff and crew"
Výhody: "Spacious cabins, friendly service"
Výhody: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Výhody: "captain was great."
Výhody: "Overall very nice flight, even comes with free drink and snack"
Výhody: "Good amount of leg space"
Výhody: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Nevýhody: "I really expected more from Austrian airlines."
Výhody: "The crew was great!"
Nevýhody: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Výhody: "Leg room was good. I am 6ft 2in"
Nevýhody: "Seat bottom could have been better. I have a honey bottom"
Výhody: "New dream-liner from Wew to ORD"
Nevýhody: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Nevýhody: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Výhody: "Clean and new planes. On time."
Nevýhody: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Nevýhody: "Menu was poor"
Nevýhody: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "I liked the abundant choices for entertainment and the comfortable seating."
Nevýhody: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Výhody: "Flight was in schedule, friendly staff"
Nevýhody: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Výhody: "Very good flight crew. Decent food and nice entertainment."
Nevýhody: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Výhody: "Friendly staff with great service"
Výhody: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Nevýhody: "Poor announcements."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Výhody: "Enough legroom for economy"
Nevýhody: "Basic food - poor in fight entertainment"
Nevýhody: "Checked baggage very expensive."
Výhody: "Friendly staff, on time flight. Nice refreshments"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Nevýhody: "Flyght was terible"
Nevýhody: "Not enough room in the seat"
Výhody: "Crew was courteous"
Nevýhody: "No information on delay given until boarded."
Výhody: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Nevýhody: "The food quantity was skimpy considering the duration of the flight."
Výhody: "The crew was super nice"
Nevýhody: "Not enough food during the long flight"
Výhody: "Flight Attendants super friendly as well as ground staff in Salzburg."
Nevýhody: "Seats a little tight."
Výhody: "The crew were very kind. The food was good."
Nevýhody: "The space between the seats is very narrow and there is no entertainment."
Výhody: "staff realy nice enough room for legs good food"
Nevýhody: "It was late No food"
Výhody: "Flight was on time ,"
Výhody: "Efficient crew, good meals,on time arrival."
Nevýhody: "Took a while to board and could use more updated films-minor details."
Nevýhody: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Nevýhody: "Delayed flight after an already long flight from the states"
Výhody: "Attention during waiting time and inside cabin"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Nevýhody: "Not enough snacks and no entertainment. Only an hour flight..."
Výhody: "Staff was friendly and the flight was pleasant."
Výhody: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Nevýhody: "Flight was delayed 2 hours after boarding"
Nevýhody: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Výhody: "Boarding was efficient and quick"
Nevýhody: "Seats were uncomfortable."
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Nevýhody: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Výhody: "Their first class looked very comfy"
It was only an hour flight, but at that, it was still late
This was a United flight. Seats were way too small. Zero space for bags. My toddler and I were crammed in the middle back of tnr plan with no option to upgrade. Food was awful. Crew was late getting to the plane - it was just pure hell.
I was flying with 2 older children and would appreciate if we had window row sits ,and not be seated near screeming toddlers. Sandwich was terrible.
Výhody: "Situation was handled well."
Nevýhody: "Lack of information on the cause of delay."
Výhody: "The crew was awsome"
Nevýhody: "The food"
Nevýhody: "Extremely unfriendly staff at check-in. Boarding was chaos."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Everything except the checking in process"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "I just loved the friendliness of the crew. Way to go Lufthansa"
Nevýhody: "Not sure about the seats but they could use some cushion."
Výhody: "Staff was friendly and service was on a exceptional level"
Nevýhody: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Flight Delayed from EWR. But the connecting flight to mumbai was not allowed to boarded. Since the gate closed even though the flight was still there. On top of it, the flight that was provided as an alternative was again with a stopover, so now, we had two stop over and extra 14 hours of layover time. Did not offer hotel stay or transit visa. was stuck in airport. Very much disappointed with Lufthansa. Will never take this flight nor will allow my friends and family to take one ever again."
Výhody: "That we made it alive."
Nevýhody: "The 1 hr flight that turned into an 8 hour fiasco."
Nevýhody: "food could have been better especially "breakfast"."
Výhody: "Excellent flight attendant in charge of us."
Nevýhody: "The galley where the snacks were looked more like a very dirty restaurant kitchen. It was absolutely gross with dirty forks, dirty glasses, overall grimy and dirty."
Nevýhody: "Flight to Fresno was delayed three times. Flight time was 6:21 and now delayed until 10:21"
Nevýhody: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Easy boarding comfort seats"
Nevýhody: "No entertainment at all it is 2017 not from all countries but still need any kind of entertainment for a 3.20min flight"
Výhody: "Service is excellent. On time."
Výhody: "The crew are friendly and generous"
Výhody: "Loved the crew, much, much better than any American airline. Food was better than any American airline. Pleasant flight."
Nevýhody: "My flight arrived late, and I nearly missed my connecting flight."
Výhody: "The airplane was clean. Lots of storage space."
Nevýhody: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Výhody: "Lufthansa is by far the best airline. All crew members were very friendly and attentive. Food was also great."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Everything else."
Nevýhody: "Boarding was chaotic."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "I flew economy class both ways across the Atlantic in Feb and March, 2017. I took 6 Lufthansa flights. The crew is so professional and attentive. They don't skimp on drinks! The seats seem bigger...or maybe it is more leg room than some other airlines. I did not upgrade and was very comfortable."
Nevýhody: "Well, the flight from Frankfurt to Tel Aviv both ways and there were only 2 bathrooms for a pretty big flight."
Výhody: "I am memebr mike and more account"
Nevýhody: "They inspired me to travel business class"
Výhody: "The coach seats were much more comfortable than Air Canada's. The flight was without incident. Staff were great! Accommodating, friendly and efficient!"
Výhody: "The movies, the nice flight attendants, the constant service."
Nevýhody: "Boarding was in organizes."
Výhody: "Service was great , flight attendant very courteous"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Lufthansa is one of few airlines in Europe with pure class and excellent service. Even in economy!"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "Seats are hard"
Výhody: "The flight was delayed due to the need to replace an engine part, but the crew kept us well informed. Despite taking off nearly an hour and half late, we were only about 45 minutes late in arriving. What was so great about this flight was that it was NOT full. I had an entire row to myself so I could stretch out and sleep. If I was in a regular coach seat, I would not have been comfortable for the entire trip. The crew was pleasant and helpful."
Nevýhody: "The food is pretty mediocre."
Výhody: "Very professional and courteous staff. Thanks, for an enjoyable experience."
Nevýhody: "We had no complaints and I am confident any concerns would have been immediately addressed."
Výhody: "Seat was comfortable, crew was attentive, entertainment was sufficient."
Nevýhody: "I was not even offered a beverage. On a 10 hour flight, one should at least be given a beverage or snack."
Výhody: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Nevýhody: "The seats like most airlines are uncomfortable and the leg room is bad."
Nevýhody: "We had to wait to deboard the plane for 2.5 hours due to a lack of staff - I want a refund"
Výhody: "Crew was very friendly, food was good and got 2 meals, lots of entertainment options"
Nevýhody: "More clear boarding procedure (couldn’t hear groups, MORE LEG ROOM, very cramped"
Nevýhody: "Offer more movies and music to entertainment"
Nevýhody: "$100 for 1st bag? Outrageous."
Výhody: "Comfortable seat with adequate legroom, cleanliness, good entertainment choices, affordable fares."
Nevýhody: "Complementary water, coffee or tea"
Výhody: "Direct flight home, ended up on an emptier 11hr flight and had entire row to myself. We didn’t crash so that’s a plus."
Nevýhody: "If you want excellent customer service buy the meals. If not you’re pretty much on your own. 11hr flight and I wasn’t even offered water."
Výhody: "Excellent flight. Smooth."
Nevýhody: "We waited 4 hours on the plane, before the 7 hour flight. They couldn’t de- ice us. This was after the first flight was cancelled."
Výhody: "Ease of Stuart airport. Security and boarding was very easy."
Nevýhody: "Small plane with limited amenities, but that was expected."
Nevýhody: "To be honest, at least a glass of water could be offered"
Výhody: "Movies were good and seats were spacious. Not much service throughout the flight."
Nevýhody: "Little service for water. Clogged toilet."
Výhody: "Dreamliner is an excellent ride."
Nevýhody: "Food quality is sub-par. Crew service level is minimalist."
Nevýhody: "No drinks or food with our tickets. I didn’t know it was a different package."
Výhody: "Courteous staff"
Nevýhody: "Flight delayed"
Výhody: "Boeing 737 ok"
Nevýhody: "No food"
Výhody: "The middle seat was empty- much more comfortable flight!!!"
Nevýhody: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Výhody: "Alesund airport is very clean and modern"
Nevýhody: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Nevýhody: "I missed the flight, because all flights from Denver to JFK were 6 hours delayed. I was not put on another flight, not reimbursed at all, not even treated considerately. WORST treatment EVER, in 40 years of world travel. TERRIBLE. I am so sad to see how air travel has degenerated. Very very sad."
Výhody: "Comfortable seats."
Nevýhody: "I checked 1bag. They lost it. They can’t find it. That’s spoiling the trip."
Výhody: "No positive things to say"
Nevýhody: "It was infuriating that given the length of this flight, I was not offered so much as a drink or a snack. Even worse was the fact that some people were fed while others got nothing , apparently because they had ordered a meal ahead, an option I was never made aware of when booking / confirming. Worst of all is the inconsistency - I was offered a meal on my outgoing flight, but not my return flight. I’m not likely to book with this airline again as it felt like a punishment for being on a budget."
Výhody: "Worst ever. Never recommend to anyone."
Výhody: "Superb jets."
Nevýhody: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Výhody: "The aircraft was new and screens/tables all worked, plus the crew was friendly"
Nevýhody: "The whole weight limit got me as I didn't realize it includes your personal item. After meticulously measuring my carry on i was quite crushed to still have to pay 40 pounds for the overage."
Výhody: "Nice new planes"
Nevýhody: "The food wasn’t great"
Výhody: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Nevýhody: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."
Nevýhody: "Seat comfort on flight."
Výhody: "There was nothing that was good about this flight."
Nevýhody: "- Could not check in online.. (this is the 21st century) - 1 check in bag should be standard on all transatlantic flights! I only found out I had to pay for my bag at check in bag drop. - Basic food should be standard on all transatlantic flights! - Water, tea/coffee should be standard on a transatlantic flights! I mean c’mon, who pays for water on a long haul flight? Is that a joke? Who comes up with these pricing strategies? A transatlantic budget airline? Stop ripping off travelers just to make a quick buck.. Evil are those who negotiate partnership deals like this without keeping your customer in mind. You are in the service industry for crying out loud! - If any of such amenities are not offered on long haul flights, that needs to be EXPLICITLY NOTED IN BIG BOLD LETTERS DURING BOOKING. - Very poor understanding of customer behaviour and flight booking.. - Price discrimination by having to pay for standard amenities on long haul flights is evil and unethical"
Výhody: "Crew onboard very nice Comfort in the plane better than expected"
Nevýhody: "First flight was late. Difficult to have information on what to do. It was either try to go and get your correspondence or wait for the next day, no alternative. Crew at the airport (NCE) were really not knowledgeable, they didn’t know if hotel was covered in case of a missed correspondence, they didn’t know if the next gate would be close by or if it was needed to go back to security..."
Výhody: "Entertainment was good, nice planes."
Nevýhody: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."
Nevýhody: "all good"
Výhody: "Broken toilets so delayed 4 hours. I’m entitled to about 400 euros according to some law."
Nevýhody: "4 hour delay due to broken toilets on Norwegian plane. How do I claim compensation? Phone number please"
Výhody: "Boarding and crew were very good"
Nevýhody: "Movie and TV selection was poor. Food was poor, selections I wanted were not available."
Výhody: "Fast and easy boarding"
Výhody: "Norwegian is an awesome airline."
Nevýhody: "Complimentary drinks only serv Once during the entire 11 hour flight. Lame"
Výhody: "The flight was very smooth, the crew was friendly, the food was good. I have no complaints."
Nevýhody: "My bag was lost and I'm so sad"
Výhody: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Nevýhody: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."
Nevýhody: "I had a terrible stomach ache & they would not let me use the restroom!!!"
Výhody: "The food and the friendliness of the staff once on the plane in NY"
Nevýhody: "The long wait time that occurred in New York, I was at the airport for over 4 hours waiting for my flight as we had received an email to arrive early. The second flight from Stockholm was a bit confusing as they changed the gate and there was no staff in sight that could answer any questions. The 2 staff members I saw were not friendly and just directed you to the screen."
Výhody: "The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight."
Nevýhody: "The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options."
Výhody: "The plane is in great condition. Simple and gets you from point A to point B."
Nevýhody: "Honestly I cannot think of anything I didn't like. I do think that food options pre flight should be better communicated. I had booked my food earlier but it seemed few of the other passengers had or knew they had to pre book food or order inflght."