It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.
Baggage charge is nothing short of obscene, especially w/ lack of service provided
It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.
Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Výhody: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Nevýhody: "The whole experience was positive."
Výhody: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "The flight was cancelled and Florence airport staff was extremely incompetent and unprofessional. I spent 12 hours in the airport before getting to Zurich. Won’t get to Chicago until 24 hours after my planned arrival. If I something important then hell would’ve been raised."
Výhody: "The crew was terrific and friendly as I expected."
Nevýhody: "I have no other suggestions here since I'm pleased with the flight and services."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Enjoyed the surprisingly good vegetarian hot meal, wine, and chocolate! (And silverware) Said to us they cared for passengers and the environment. A much better overall experience than with United!"
Nevýhody: "Plane did not have a place to switch to the other aisle without disturbing passengers or crew! You need to move a tad bit on such a long flight!"
Výhody: "Nice crew, lot of space"
Výhody: "Good, in-flight entertainment"
Nevýhody: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Výhody: "The crew and flight"
Nevýhody: "No airconditioning while waiting on the shuttle bus to the plane"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "The crew was very attentive and friendly. For the price the seats where comfortable."
Výhody: "The booking to a new flight was seamless."
Nevýhody: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Výhody: "Nice self boarding"
Nevýhody: "No big screen to communicate priority to boarding since I am deaf."
Výhody: "The attendants and food were wonderful. One attendant gave me ice for my swollen ankle"
Nevýhody: "Cramped in economy"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Very professional!"
Výhody: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Courteous, welcoming crew. All good"
Nevýhody: "No entertainment"
Výhody: "Very short flight so little to write about."
Nevýhody: "We've got no complaints."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Comfortable....customer-service oriented staff. Enjoyable food, and entertainment."
Nevýhody: "Only thing that could have been easier is to offer more self check-in options at the airport. Very courteous staff, and wait wasn't extremely long."
Nevýhody: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Výhody: "Everything ran like clockwork"
Výhody: "The Crew was wonderful."
Výhody: "Very little"
Nevýhody: "I paid extra for seat selections and then they did not give me those seats."
Výhody: "Food and entertainment"
Nevýhody: "Mobile app wasnt working for me"
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us"
Výhody: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Nevýhody: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Výhody: "The chocolates shaped like soccer balls. The fantastic icecream"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("
Výhody: "The people who work for this company are great."
Nevýhody: "The food was terrible."
Výhody: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Nevýhody: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Nevýhody: "No room and very hard to get t your seat"
Výhody: "Quick flight, nice crew"
Nevýhody: "Snack options"
The last time I flew to Italy it was on Delta. They were wonderful. Food was good and abundant, and the staff was friendly. The passengers were also friendly. Lufthansa was just the opposite. I won't be flying with that airline again. Sorry.
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Friendly and cheerful crew. Very generous with the drinks."
Nevýhody: "Very very long walk from aircraft to Schiphol exit. I must have walked for 20 minutes to get out. Not really Lufthansa's fault though."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Lufthansa flight from Florence to Frankfurt was 45 mins late, so a large group of passengers had 30 mins to transfer from plane to bus to terminal to security to gate on other side of airport. They offered no assistance other than to say run, which we did the whole way. When we reached the gate less than 5 minutes after scheduled takeoff they said flight was closed and next flight was 18 hours later. Not one passenger successfully made the transfer. It took over 2 hours to get hotel and food vouchers, and we were forced to stay in airport Holiday Inn with now sweaty clothes and no luggage. Everyone was furious, and the entire incident could have been easily avoided in many ways, including by delaying the flight 5 mins or by providing passenger transportation at any point in the 30 minute transfer from the Lufthansa A arrival gate and the Lufthansa Z departure gate."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Nevýhody: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "I enjoyed how smooth the whole flying went in the Lufthansa plane, also how quite was inside the plane compare to other airlines airplanes. I love the leg room in the plane. I impressed with the level of commitment to take passenger out the airport on time. It has definitely one of the smoothest and nice plane I have ever been so far."
Nevýhody: "The pilot when landing landed too fast and the plane lost its balance for a second but other than that everything was great."
Výhody: "Friendly crew, nice food and wine."
Výhody: "Nice airplane, good crew, nice bite to eat."
Nevýhody: "Would have been great if the airlines "flying" had actually been Lufthansa! My electronic ticket said Lufthansa, check in at Lufthansa, but when I got there and tried to check-in...NOT Lufthansa! It was United. I deliberately went out of my way to NOT book with United when placing my reservation. Personal reasons. Won't book this way ever again."
Výhody: "a normal coach experience, nothing special or bad about the flight"
Nevýhody: "was not accustomed to walking outside or taking a bus to palne, was kind of ruff due to weather"
Nevýhody: "It was a good flight, nothing I didn't like"
Výhody: "On time and straightforward - unlike the previous night when an Air Traffic Control weather delay prevented a connection at Chicago (no fault of Lufthansa). So I stayed over in Arkansas at home as there was no offer of compensation (hotel or $) for the delay."
Výhody: "Staff, they served a snack on this short flight"
Nevýhody: "Flight was late, having to be bussed to the airplane and from the airplane, prefer gates."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Nevýhody: "I traveled to Italy for Vacation. Both times, LH925 on 1st May from Heathrow to Frankfurt was delayed by 20 Mins. and TReturn on 9th May, LH327 from Venice to Frankfurt was delayed by 20 Mins. Late arrivals caused extra stress on Connections and We had to run across the airport to catch the connecting flight. Flight getting delayed both ways makes me rethink about LH Flights. I will be careful and wont like to travel on LH ."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Crew was helpful. Liked the ice cream bars"
Nevýhody: "Repetitive food choices. Same movies as last month so if you take long trips,you run out of options. I spent 28 hours on flights in Nov and Dec"
Výhody: "Friendly service, everything very organized, calm atmosphere on board"
Nevýhody: "Entertainment options pretty limited, personnel at check in for flight rather rude"
Výhody: "The crew was very welcoming and attentive."
Nevýhody: "That the price of the ticket dropped from when I originally purchased it by $500 and when I called for a refund of the difference I was told it could not be done. I also didn't like that we had to pay an additional cost for a seat selection. Selecting seats should be included."
Výhody: "Staff was very friendly."
Nevýhody: "Too short of flight for entertainment rating, or food."
Výhody: "Lufthansa did put us up in a nice hotel after we missed our connecting flights."
Nevýhody: "While the delays associated with the flight weren't Lufthansa's fault, they could have kept us better informed as to what the plan and potential alternatives were."
Nevýhody: "Boarding in Frankfurt was just short of a free for all."
Nevýhody: "I am tall and the seats are too close together."
Výhody: "Airline people all very professional, welcoming, courteous."
Nevýhody: "Almost missed flight from heathrow to Newark. Previous flight was delayed. No airline personnel at arrival gate in heathrow. Finally had to run from the after the multiple security and passport checks, for about 15 minutes and we were the last to board, before they took off. Huge risk of missing the flight altogether."
Nevýhody: "Boarding was in organizes."
Výhody: "Great staff and thoughtful professional attention makes travel better!"
Nevýhody: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "I love the Service the attender provided"
Výhody: "The crew was friendly. They offered half a sandwich and drinks which was unexpected (and delicious)for a short flight."
Nevýhody: "There was no negative only positive, two thumbs up....."
Výhody: "Professional crew, easy travel."
Nevýhody: "Close seating."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "It needs bigger seats More comfortable for far flights"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Lufthansa was a great experience we got to SFO check in was a breeze it took about 15 minutes, security was also a breeze."
Výhody: "It's a short flight from Florence to Munich so I wasn't expecting a whole lot."
Nevýhody: "The boarding process is the worst on this route. You get on the bus and you wait, and wait, and wait. I get it they want to make sure everyone gets on but I honestly could have walked to the plane twice in the amount of time the bus waited there. I know Florence is a small airport so maybe it has to be done this way but it sucked."
Výhody: "The comfort of the seats, though it could have slightly more leg room"
Nevýhody: "Food was horrible"
Výhody: "Likes? Food, drinks, courtesy."
Výhody: "Very positive and responsive crew! A fresh cup of coffee I received when I requested one was delicious. And,one of the crew members made me a cup of tea before they had started serving it."
Výhody: "Flight was comfortable and efficient, as expected. The connection was thankfully in the same terminal as the incoming flight. Luckily the passport control area was pretty quiet or we never would have made it in time. I had a backpack only so could go fast."
Nevýhody: "Got late into Munich and ended up with a tarmac spot instead of a gate. Got in late on the connecting flight and literally had to run through the terminal to get to the gate, Then after all of the stress we got on the plane from another bus. That's the bad thing about connecting through German hubs on Liftansa: they make very tight connections and you don't know if they will wait at the second flight to not. I have missed by minutes in the past in similar situations. And no other flight to Dublin from Munich until hours later"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "The service was good"
Výhody: "Crew was nice"
Nevýhody: "Seats had way too little leg room"
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Austrian airlines food is really good compared to more recent airlines I’ve been on
Výhody: "Good amount of leg space"
Výhody: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Nevýhody: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Nevýhody: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Výhody: "The crew was great!"
Nevýhody: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Výhody: "Leg room was good. I am 6ft 2in"
Nevýhody: "Seat bottom could have been better. I have a honey bottom"
Nevýhody: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Výhody: "Clean and new planes. On time."
Nevýhody: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Nevýhody: "Menu was poor"
Nevýhody: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Nevýhody: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "I liked the abundant choices for entertainment and the comfortable seating."
Nevýhody: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Nevýhody: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Výhody: "Very good flight crew. Decent food and nice entertainment."
Nevýhody: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Výhody: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Nevýhody: "Poor announcements."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Výhody: "Staff was friendly, flight was on time"
Nevýhody: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"
Nevýhody: "Checked baggage very expensive."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Nevýhody: "The food was not edible"
Nevýhody: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Nevýhody: "Flyght was terible"
Nevýhody: "Not enough room in the seat"
Výhody: "Crew was courteous"
Nevýhody: "No information on delay given until boarded."
Výhody: "You guys have. Very professional crew !!"
Nevýhody: "The customer service In Europe wasn’t helping out at all"
Výhody: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Nevýhody: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Nevýhody: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Výhody: "The crew was super nice"
Nevýhody: "Not enough food during the long flight"
Výhody: "Boarding was easy, on time"
Nevýhody: "Crew's attitude for any request was snobby and harsh"
Výhody: "The crew were very kind. The food was good."
Nevýhody: "The space between the seats is very narrow and there is no entertainment."
Výhody: "staff realy nice enough room for legs good food"
Výhody: "Everything was going to at"
Nevýhody: "It was late No food"
Výhody: "Flight was on time ,"
Výhody: "Efficient crew, good meals,on time arrival."
Nevýhody: "Took a while to board and could use more updated films-minor details."
Nevýhody: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Výhody: "Attention during waiting time and inside cabin"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Nevýhody: "Not enough snacks and no entertainment. Only an hour flight..."
Výhody: "Staff was friendly and the flight was pleasant."
Výhody: "Good movie selection on flight"
Nevýhody: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Výhody: "Boarding was efficient and quick"
Nevýhody: "Seats were uncomfortable."
Výhody: "Excellent service on airplane, ample legroom in economy, the largest movie selection I've seen on a flight, delicious food. I had the vegetarian option and I was not disappointed."
Nevýhody: "The boarding process at Vienna airport was unorganized and took longer than necessary."
Výhody: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Nevýhody: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Nevýhody: "could not be delayed"
Nevýhody: "I missed my flight because my previous flight was delayed 2.5 hrs"
Nevýhody: "One hour delay"
Výhody: "To be going home!"
Nevýhody: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Výhody: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
Nevýhody: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
Výhody: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Nevýhody: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Výhody: "I canceled the flight 6 weeks ago, no refund issued."
Nevýhody: "I canceled the flight 6 weeks ago, no refund issued."
Výhody: "Boarding was quick and we arrived on time."
Nevýhody: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Nevýhody: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Nevýhody: "flight delayed by more than 1 hour"
Výhody: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nevýhody: "I liked everything"
Výhody: "Clean enough"
Nevýhody: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Výhody: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nevýhody: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Výhody: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Nevýhody: "The plane seemed very old, toilet in poor condition."
Nevýhody: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Výhody: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nevýhody: "Serive to pay extra luggage very very slow"
Výhody: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nevýhody: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Výhody: "Crew, polite and friendly"
Nevýhody: "delay of more than 6 hours and incorrect information"
Nevýhody: "They change the fly departing time with 12 hours before I was flying"
Výhody: "Easy to book on phone no problems getting boarding passes etc."
Nevýhody: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Výhody: "On time ,clean aircraft..."
Nevýhody: "Crew was very serious...a smile can make a difference....."
Výhody: "The flight went well."
Nevýhody: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Nevýhody: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Nevýhody: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Výhody: "Arrived early to destination"
Nevýhody: "Lack of entertainment also limited drinks"
Výhody: "The flight was punctual"
Nevýhody: "I got charged twice for luggage and couldn't get a refund"
Nevýhody: "Rude crew, not organised work , not enough space for legs"
Výhody: "The food they offer to purchase. Easy check in at the airport."
Nevýhody: "Better seat pitch. I'm not a tall man, but the space is very small."
Výhody: "Leg room and reclining"
Výhody: "free breakfast great staff"
Výhody: "Free drinks, cheap flight and fairly comfortable!"
Nevýhody: "No allocated seat."
Výhody: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Nevýhody: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Výhody: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Výhody: "Everything was awesome!!! I am going to buy only from you my next flights."
Nevýhody: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Výhody: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Nevýhody: "Space to sit, especially when seated in the middle"
Výhody: "Can't say that I liked anything at all."
Nevýhody: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Výhody: "comfy seats and a breakfast thrown in !"
Nevýhody: "not much"
Výhody: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nevýhody: "Seats rather narrow"
Nevýhody: "No online check-in. 1 hour waiting for nothing."
Výhody: "First time flying with them. Strongly recommended!"
Výhody: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Nevýhody: "Not applicable"
Výhody: "All was very efficient, food and drink a nice surprise"
Cabin staff provide great service.
Nevýhody: "Space and environment."
Nevýhody: "WIFI announcement which did not exist"
Výhody: "New Boeing 787. Nice aircraft"
Nevýhody: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Nevýhody: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Výhody: "Seat was comfortable and we landed on time, even after leaving late."
Nevýhody: "Crew needed better attitude."
Výhody: "The price was cheap"
Nevýhody: "Barcelona airport was a mess. They lost my bag with half of the plane bags and they didn’t even update the bag status online or call me when it arrived"
Nevýhody: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Výhody: "Vueling is a high quality airline. Much better than Ryanair"
Nevýhody: "The club sandwich was rather disgusting"
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "Did not get to board my flight."
Nevýhody: "We had a 3 hour delay! I must be compensated"
Výhody: "Amazing check in man and baggage check in woman. Great Customer Service."
Nevýhody: "Airplane crew dry, dull and aloof."
Nevýhody: "Huge delay and very disorganized boarding"
Nevýhody: "The USB chargers in my seat didn’t work, the coffee machine wasn’t working & boarding was a shambles. Took forever"
Nevýhody: "Pague extra al hacer mi checking para elegir asientos en puerta de emergencia. Me enviaron hasta los recibos. Cuando llegue a mostrador en Florencia mis asientos habían sido revendidos a otros pasajeros. Una estafa"
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Nevýhody: "The flight was 1/2 late and hence arriving"
Výhody: "Everything is good"
Výhody: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Nevýhody: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Výhody: "Getting on a plane. Not the one I booked but got to wear I needed to go."
Nevýhody: "Bought the flight 6 months prior. They give you the option to have a random seat, which i did. Apparently that means if people buy a seat, you might not get on the plane. Because they will sell your seat to someone willing to pay more."
Výhody: "Good leg room"
Nevýhody: "30 minutes late - better than 2 hours with previous Vueling flight..."
Výhody: "The crew"
Nevýhody: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Výhody: "The flight was OK"
Nevýhody: "It was delayed almost one hour."
Výhody: "No major problems"
Nevýhody: "Delayed flight"
Výhody: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Nevýhody: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Výhody: "The individual tv screens."
Nevýhody: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"
Výhody: "On time, one carry on and personal item for free onboard, clean - no complaints"
Nevýhody: "Cancel connecting flight without offering alternatives on the same day. Confirmed another flight a week later of the intent flight without my consent. Had to rebook connecting flight a day earlier of the intent departure date, losing a day stay in B&B, and expense on transport due to different airports."
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Nevýhody: "They made a mess with my bookinh"
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Výhody: "In general service is good."
Nevýhody: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Nevýhody: "Late a full hour leaving Florence, so late into London."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Výhody: "On time. The price."
Nevýhody: "All as expected."
Výhody: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Nevýhody: "beverage/snack service should be complimentary like itbia on most other flights"
Výhody: "Flight was fine. I chose a good book."
Nevýhody: "Nothing not to like"
Nevýhody: "The check in line was too long with too few attendants checking people in."
Výhody: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Nevýhody: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."
Nevýhody: "50 mins delayed with no apology."
Výhody: "Spacious, punctual, friendly"
Nevýhody: "Airport advertised the flight was leaving at 12:10, but our pass said 12:00. We took the advice of the AIRPORT and missed our flight. In addition to missing our flight we had to exit the airport to re-enter and BUY NEW TICKETS for another flight. Would never recommend Vueling or Barcelona Airport to anyone."
Nevýhody: "You take money from my card and you send me confirmation when I go to the counter they said that I don't have any reservation I will complain about that you are the bad company ever"
Nevýhody: "Very narrow seats, in fact the most narrow I've ever been on. Plane was delayed both ways. No real explanation as to why."
Nevýhody: "No leg room! Especially in row 9 because seats moved forward to make rooom for row 10. Not Fair!!!!"
Výhody: "This was awesome experience!"
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Výhody: "Don't know I slept."
Nevýhody: "They were get 6th disorganized at check in and boarding."