Najděte levné lety z Florencie do České republiky

Flight and crew were great. Food was good and great recline for coach. Disappointed I had paid extra for window seat and seat next to it in center and found upon boarding that my seats were moved to center only seats with no window. If we hadn’t paid extra, it wouldn’t be an issue. Was told because of change in aircraft yet it was the same aircraft as when it was originally booked months ago. Crew tried to accommodate but unfortunately on full flight it was not possible.

Missed flights due to inadequate scheduling and time between flight, late flight departures and arrivals.

Flight from Zurich to Florence was fine

Simply put, short of upgrading seat class, I couldn't have asked for a more friendly, accommodating, comfortable experience flying.

Swiss Air, which forced me to check my bag in Newark, still has not located it. I am back in NY now. Overall a terrible travel experience, my worst ever.

Great travel experience On time Excellent crew Good food Good movies selection Smooth flight

It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.

When leaving Florence we arrived at the airport 2 1/2 hours before our flight. There were 100's of people waiting to check in for several different international flights and only 2 people working at the check in counter issuing tickets and checking bags. Many people were missing their flights and trying to figure out how to get home. We waited over 3 hours on the lines along with most of the other people on our flight. There were several altercations between travelers and ticketing agents. I am not sure if they held the flight or if we put on a later flight running through the airport to board. There were no other people in the airport at security or shops or anywhere just the crazy international flights area. When we arrived in Switzerland for our connection we were very late and again running through the airport to barely make our connection. When we did arrive in Newark our luggage did not. Also I had ordered a gluten free meal when I booked the flight and they did not have my request so I was unable to eat on the plane. If you are asking about allergy meals they should be available or I would have brought my own food on the plane. On a positive note, the blankets and pillow were a nice comfort for the long flight. They also checked our carryon for free so on our sprint through the airports we weren't dragging bags with us too.

Baggage charge is nothing short of obscene, especially w/ lack of service provided

It wasn’t communicated that on the layover, we needed to again have our documents checked so after waiting in long line to board, we were sent back to another documents check line and then back to the long boarding line. It wasn’t a big deal but something to mention. Once on board the crew was phenomenal. Very friendly and constantly working and serving. I don’t think they got a moments rest during the 10+ hour flight. Best service on a flight in years….hands down above & beyond Delta airlines where I have my miles awards membership. Very pleased with Swiss Air.

Overall it was all good and Swiss Air is a great company —however check in time in MIami was 1 hour and 45 minutes. This was very frustrating

Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.

Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around.

First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger

Everything was great thanks

The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.

There was no food. I’m not sure if that is due to Covid restrictions or just cutting corners, but I was disappointed.

Austrian airlines food is really good compared to more recent airlines I’ve been on

It was late for no apparent reason causing me to miss my connection and a day of work.

I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.

It was only an hour flight, but at that, it was still late

Carry-on luggage restrictions extremely stringent- did not allow carry-on sized suitcases we have brought on other flights, boarding is slow and disorganized delaying take-off and making difficult to get to connecting flight

They don’t offer much to eat for a 6:40 am flight. It was a drink and a cookie. They could’ve offered more to eat. I am comparing this to KLM who we flew into Florence with.

They cancelled my flight day before without any support to rebook.

The plane had a landing gear failure. It got rerouted to Pisa. Then lufthansa drove us 3 hours to Verona in the middle of the night with a crazy fast taxi driver. Now we are stuck in Verona for 2 days and they stripped me of my business class flight. What a terrible airline!

The crew was oustanding, very personal service.

This airline is so disorganized. Flight was delayed. Customer service nonexistence, and online check in dysfunctional.

The last time I flew to Italy it was on Delta. They were wonderful. Food was good and abundant, and the staff was friendly. The passengers were also friendly. Lufthansa was just the opposite. I won't be flying with that airline again. Sorry.

Delay information

Air France lost my luggage again Its the second time in a week

Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.

Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.