even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Everything was very good. Thank you Luxair, you are The Best.
Nevýhody: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Výhody: "Every think"
Nevýhody: "My friends"
Výhody: "the chairs were comfortable and there was enough space for legs."
Nevýhody: "have vegan options"
Výhody: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Nevýhody: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Výhody: "Almost everything"
Nevýhody: "Almost nothing"
Výhody: "The comfort. Once the plane was here everything went smooth"
Nevýhody: "The plane was one hour late"
Výhody: "Exceptionally incompetent customer service!!!"
Nevýhody: "Drinks: more choices"
Nevýhody: "The flight (propeller) was very noisy."
Nevýhody: "Staff that speak English well"
Nevýhody: "Delayed unloading upon arrival."
Výhody: "Left on time, clean aircraft"
Nevýhody: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."
Výhody: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"
Výhody: "Left on time"
Nevýhody: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."
Nevýhody: "Delayed and further delayed . Both outbound and inbound!"
Výhody: "Crew pleasant"
Nevýhody: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."
Nevýhody: "When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay"
Výhody: "Smooth trip. Good crew"
Výhody: "Crew was wonderful."
Nevýhody: "Breakfast roll was not fresh"
Výhody: "London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed."
Výhody: "The staff and crew were very nice. The food and drinks were also good."
Výhody: "The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded."
Nevýhody: "Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer. The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it."
Výhody: "Friendly attentive crew, great service. Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines."
Nevýhody: "Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat."
Nevýhody: "They were very professional and friendly! Flight was smooth."
Nevýhody: "Slightly delayed. Food and entertainment are N/A. Overall, the flight was OK."
Nevýhody: "As I was sleeping, food and entertainment is N/A. But flight was ok overall. Thanks."
Nevýhody: "1 hour late"
Výhody: "Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service."
Nevýhody: "Seats a little crowded and plane shakes quite bit as we taxi."
Výhody: "Direct flight and convenient"
Výhody: "Very professional. Have flown this airline several times and never any problems."
Výhody: "Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair."
Výhody: "Will fly alain n'est month on the some flight."
Nevýhody: "I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich"
Nevýhody: "Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage. Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege. J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair."
Výhody: "Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight."
Výhody: "Quick flight, arrived early! That part was great!"
Nevýhody: "Boarding is a joke. Everyone hoards the gate and there is no organization. Recommend using boarding zones. Italians have no idea how to make lines."
Výhody: "The crew did a fanstastic job!"
Nevýhody: "The seats werent the best and my seat didnt have a window."
Výhody: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Nevýhody: "Going anywhere but Catania"
Nevýhody: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Nevýhody: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Nevýhody: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Výhody: "Simplicity and welcome with a smile"
Nevýhody: "The departure gate was far"
Nevýhody: "The return flight was very turbulent, but mostly close to take off and landing."
Výhody: "Boarding was like any other boarding, it went fine, but then we had to sit on runway for about 30 minutes or so. Not a huge deal. I keep myself busy on computer so flight went quickly."
Nevýhody: "Flight crew was not happy and they didn't even pretend to be. Seats were not comfortable at all and mine even had a huge tear in it so it just bugged my back side the entire flight. Food was not good at all! Salad smelled moldy. Oh yeah, and I ended up paying extra for my bags that were exactly the same as my husbands but he was not up charged. Between the c crew and the constant selling and up charges, I would rather pay more for a different company."
Výhody: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Nevýhody: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Výhody: "Organization in boarding the plane"
Nevýhody: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Nevýhody: "Will never fly them again"
Nevýhody: "Worst airline I've ever experienced, avoid at all costs"
Výhody: "We got there"
Nevýhody: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Výhody: "I cancelled the trip because in reading the fine print, I found the cost of checking a single small bag almost as much as the cost of the flight itself. Cancellation was accepted but took some effort to do it."
Výhody: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Nevýhody: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Výhody: "Convenient straight flight to Bordeaux"
Nevýhody: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Výhody: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Výhody: "Staff was friendly"
Nevýhody: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Nevýhody: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Výhody: "Excellent price and route. Very friendly crew. I didn't need much for a 2hr flight. Met all my expectations."
Nevýhody: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Výhody: "Good short flight"
Nevýhody: "Short flight, no food or entertainment"
Nevýhody: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Výhody: "Seats were OK and overhead storage was good."
Nevýhody: "Flight was delayed 45 min without explanation."
Nevýhody: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Nevýhody: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Výhody: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Výhody: "Crew was very nice and professional."
Nevýhody: "Seating is a bit tight. But ours was a short flight."
Nevýhody: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Výhody: "Everything in the plane felt new, crew was friendly, efficient."
Výhody: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Výhody: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Výhody: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Nevýhody: "Flight was cancelled 6 months ago and I still have not received my refund."
Výhody: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Výhody: "Errrm...that we actually got to Palermo alive, that was nice."
Nevýhody: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Nevýhody: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Nevýhody: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Výhody: "Simplicity and no headache."
Nevýhody: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Nevýhody: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Výhody: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Výhody: "Nothing to be honest."
Nevýhody: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Nevýhody: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Výhody: "Nothing much."
Nevýhody: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Nevýhody: "Give us a snack or drink"
Výhody: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Nevýhody: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Výhody: "Muy buen servicio"
Nevýhody: "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."
Výhody: "The size of hand luggage"
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Nevýhody: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Nevýhody: "fligjt delayed"
Výhody: "nearly on time ( 5 mins)"
Nevýhody: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Výhody: "The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus."
Nevýhody: "There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal."
Nevýhody: "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."
Nevýhody: "The flight was delayed 3 hours, the boarding was just people rushing downstairs and onto the breezeway, and the seats were just ok."
Nevýhody: "Announcements at gate..only one long line..didn't know what was boarding.."
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Boarding was smooth and a far better experience than EasyJet's competitors"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Nevýhody: "Followed online checking, wasn’t seated with my wife, called support, they told me to ask a stewardess when I board. So she is terrified of flying and had a horrible flight sitting with 2 strangers. Had to pay for baggage, I just finished traveling all over Greece, never paid for baggage, until Easy Jet.. I wasn’t impressed at all with Easy Jet and will never book with them."
Výhody: "Arrived 10 minutes early at the stand. The seat next to me was empty."
Nevýhody: "I have getting a bus from the plane to immigration. This seems to be the case at Zürich with Easy jet flights"
Výhody: "All good"
Výhody: "Cabin staff are courteous and professional"
Nevýhody: "Running extremely late without an adequate excuse. Made to wait for ages standing in the departure lounge because the dispatchers wanted to get us off their hands. Oh, and one other thing. GIVE US SOME MORE LEGROOM."
Výhody: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Nevýhody: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."
Výhody: "Everything went well, got on plane quickly and had room for case above."
Výhody: "Self Baggage Check was great, really worked and streamlined. Excellent System"
Nevýhody: "Boarding from Front and Rear doors was great concept but seats were not allocated to Front or Rear so passengers were trying to pass in the aisle when those in the back boarded from front and those in front boarded from back. We were sent to Front for Row 24 next to last row in place. Simple allocated Front and Rear based on seat assignment."
Výhody: "We left and arrived on time."
Nevýhody: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "We were three and a quarter hours delayed"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "Nice crew"
Nevýhody: "Customs opened really late so there was no time to have any food before boarding, then boarding was delayed while already on the queue at the gat already anounced, and finally late to take off. We ended up arriving mire than an h late."
Výhody: "Staff were lovely and very attentive, and frequently passed through with bags to collect rubbish so you didn't have to sit with it for hours. Overall it was a relatively comfortable flight despite being a bit on the cramped side. A female crew member handled a disruptive group promptly and very calmly during the safety demonstration which others may have just ignored."
Nevýhody: "Seats don't recline and padding is very thin. Food is overpriced (£2.50 for a tea, £14 for bacon roll and drink with "free" crisps) brought my own food so wasn't an issue but it was extortionately priced and put me off buying any other snacks or drinks. No entertainment. Unfortunately boarding was late and a bit chaotic, which led to a half hour wait after flight restrictions were placed."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Výhody: "It got me home."
Nevýhody: "Late departure. Limited legroom."
Nevýhody: "The delay and the fact I didn't have a seat because of overbook!"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Nevýhody: "Our plane to Nice was diverted to Marseille airport. We were told the airport was closed, however, all other flights seem to be landing at the "closed" airport. After landing at Marseille, the captain told us that we would refuel and fly back to Nice. After a long wait stuck in the hot, stuffy and cramped cabin, the captain announced that he received a call from EasyJet's London office directing him to discontinue the flight because it was more economical to bus the passengers back to Nice. Some passengers refused to deplane and the crew called the police to force them off the plane. The crew was hostile and at no point apologized for the situation. No buses were present when we deplaned. No instructions were given. We simply sat in an uncomfortable holding area for more than three hours without sufficient information or help. If anyone asked for further information they were literally threatened with arrest. In a few cases the police were called by EasyJet staff but the officers unsurprisingly refused to actually arrest someone for such an absurd reason. After an excruciating wait the buses arrived. It took three more hours to get back to Nice. We were dumped there in the middle of the night with no help or assistance. The airport was like a ghost town. It was the worst flight ever. No more EasyJet."
Nevýhody: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "if you travel with no luggage, it would probably be fine."
Nevýhody: "They clear the waiting area and harass everyone about the carry on luggage. The website isn't clear that each additional kilo is $15 more... and the weight the start from is 5 kilo less than all the other airlines... GOOD STUFF. We also waited on the tarmac for 2 hours. traveling isn't easy these days, but this appears to be the bottom of the civilized barrel."
Výhody: "For a short trip it's fine. Price is right, the staff is cheerful, shuttle buses took us to customs very quickly. The bag drop system is very efficient."
Nevýhody: "You know what you get with this airline: no frills, tight spaces, and you board and deplane outdoors (in a downpour in London)."
Výhody: "The crew"
Nevýhody: "The delay, the boarding, the mess in the gate"
Nevýhody: "We were a family of 4 traveling to Paris from Barcelona and had minimal luggage, yet the attendant singled us out and made us pay 60 Euro per bag to stow our carry-on bags. We had small book bags/purses and I tried to explain that they were our purses. She wouldn't listen. Our luggage was taken, we paid 60 Euro for 3 pieces to be stowed. Once we got on the plane, there were at least 14 people that boarded with a small roller carryon (like ours) and a backpack purse or small backpack. There was also plenty of room in the overhead bins as the flight was not full. In addition, one of our carry-on bags was torn apart by the time we arrived in Paris---the wheels were broken off and it would no longer roll. I am not sure why we were singled out when others had the same or much bigger luggage on the plane. Disappointed."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "The self-check in for baggage was good, although you do need to pay attention to the screen and press continue for each step. Saves lengthy queing to bag drop. Flight was on time, aircraft clean although a little tatty in places. Crew were friendly and helpful."
Nevýhody: "Seats were not the most comfortable, I could have done with a cushion to sit on. Tea and coffee expensive, £2.50 for what is essentially a tea bag in a cup of hot water......... Not a lot of leg room, but hey, acceptable on a flight of under 2 hours."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Everything was smooth and fine.
Nevýhody: "Gate was closed without putting a notice on the boarding."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Výhody: "On time, Professional crew."
Nevýhody: "Leaving from Reus Airport even though we had paid extra for priority boarding as we went through the boarding gate then asked to stop outside the Airport building waiting to be directed to the plane, All passengers where directed through the gate and where mixed with the priority paying passengers."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Massive delay"
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "We arrived one hour late and and everything on my arrival had to be delayed as well"
Nevýhody: "Der Preis alles muss extra bezahlt werden"
Výhody: "Entertainment system is on a good sized screen with ample selection of programming."
Nevýhody: "You're basically dehydrated by the time you reach your destination. They are stingy with water and other beverages. They charge for ALL alcoholic beverages. Most airlines serve wine with a meal and only charge for liquor."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Nevýhody: "2h delayed flight!"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Výhody: "The staff was very professional"
Nevýhody: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Výhody: "Boarding was quick"
Nevýhody: "Flight was late as always and not properly managed"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "You get what you pay for."
Nevýhody: "If you haven't printed your boarding pass, be sure that you have enough power on your phone because you will need to present your boarding pass at least 5 times at the Athens airport. Beware, that most phones burn through power while roaming in another country. The boarding area for Ryan air is chaotic and the gate agents are rude."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "I paid extra for priority boarding and, though I was one of the first 20 passengers on board, I was not allowed to put my bag in the overheard compartment. I was told to put both my purse (not a tiny one, mind you) and my carry on bag under the seat. And, because I had an isle seat, the space was smaller than average. So I had to fly cramped up. Because I'm not an EU citizen, I had to queue up as if to check in luggage to have a stamp placed on my boarding pass. Then another queue to board the plane because they don't bother to call by row or group number like most airlines. The boarding was chaotic. The seats are very uncomfortable. They don't even give you one small cup of water. You have to pay 3 euros for a bottle of water that would cost you 1 elsewhere. Finally, the landing was very hard and shook everyone about."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Výhody: "Cheap flights mean nothing for comfortable!!!!"
Nevýhody: "Seats don't recline"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Výhody: "Boarding is fast. Left on time, arrived early!"
Nevýhody: "I would like more convenient times for this flight from Prestwick."
Nevýhody: "The have good plans flying at reasonable rate and good schedules. If the seat is a bit stiff and the hard surfaces reflect noise...I take that into account when iBook the flight.."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"