flight was canceled and there was no Latam staff to help us upon arrival in MCO, i had to pay $350 for hotel room in MCO, due to flt was changed to 11:00 nest morning.
I didn't enjoy the fact the the terminal was changed and then the gate. Also, the attitude of the lady at the gate. I asked her to confirm if that was the final gate and she ignored me initially and was rude when she finally answered by pointing out the screen. I told her that I read the screen but was JUST asking for confirmation. Also, when we landed at Seattle everybody jumped up and crowded the aisle because the crew didn't instruct us to remain seated until their row was called. It was a mess. I enjoy that process from LATAM. Thank you.
They served food even late for people who wanted to eat
The flight was good, no issues to complain about.
I booked the flight through budgetair.com and paid for one checked bag. When I went to LATAM gate at the airport, they told me they had no record of my purchasing a checked bag and would need to charge me. Budgetair insisted I had paid for a checked bag and LATAM insisted I had not and would need to pay again. Not sure if the issue is with budgetair or LATAM or both
I was stolen! They opened my suitcase and stole me. Now I would like to know how to report it. Please help me!
Airline staff are very helpful, airline is extremely punctual, polite, and organized, aircrafts are especially clean and comfortable.
Nevýhody: "My seat wasn’t clean. Dirt was visible. We used Clorox wipes to clean it before sitting down. If someone had previously sat there with an illness, we would certainly be at risk. Very disappointing to see during Covid-19 outbreak."
Výhody: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Nevýhody: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Nevýhody: "Flight arrived about 15 minutes late."
Výhody: "The flight was canceled and Latam did nothing to help get me on a new flight."
Nevýhody: "Latam has zero customer service skills I went around and around in circles trying to get a new flight."
Nevýhody: "They always on time"
Nevýhody: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Výhody: "The worst flight in my life"
Nevýhody: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Výhody: "Absolutely nothing Flight was overbooked"
Nevýhody: "You can not overbook!!!!!!!"
Výhody: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Nevýhody: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Výhody: "It went with no trouble"
Nevýhody: "The inflight service wasn't great"
Výhody: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Nevýhody: "More vegetarian options in the menu."
Nevýhody: "Perfect flight and staff"
Výhody: "On board entertainment"
Výhody: "excellent in alla aspects"
Výhody: "The crew was very kínd!"
Výhody: "Vegan food please!!!"
Nevýhody: "Las time change my AirPort"
Nevýhody: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Výhody: "Great crew comfortable seating on time. Good short haul flight"
Výhody: "the entertainment console's on the seat backs are modern and have a lot of content."
Nevýhody: "LATAM made me pour out all the water at the gate that I purchased on the concourse after security. they also made me throw away my food. I am very displeased that I had to throw out $15+ dollars of food and drink and that I had zero water when getting on an 11 hour flight. that's outrageous."
Výhody: "Friendly staff"
Nevýhody: "Everything was great."
Výhody: "Better leg room than previous flight Food and drinks were very good"
Nevýhody: "We and everyone else froze on the flight. Even with full jackets and the blanket, we froze. The last 2 flights on LAN, the sound/headphone system barely worked. You could barely hear any of the movies, and the music channels didn't work at all"
Výhody: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Nevýhody: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Nevýhody: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Výhody: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Výhody: "The airline and crew were all excellent and a real pleasure to travel with them."
Nevýhody: "Upon looking at the flights out of Peru we found that there were a lot more choices for returning to Tampa. We were looking at 37 hours of lay over between Lima and Miami. Upon finding the flights with less lay over time we changed our flights and were hammered with $400 change fees. Seemed a bit deceptive that all the flights were not listed when we originally booked. Will use a travel agent next time to make sure we do not run into this situation again."
Výhody: "Excelente disposicion y manejo de situaciones de la tripulación. El vuelo fue excelente"
Nevýhody: "El despegue se atrasó unos 20 minutos, no funcionaba el centro de entretenimiento (que fue anunciado) y pese a que eran las 6.3 am no nos convidaton ni una galletita"
Výhody: "The food, crew, and entertainment were great."
Nevýhody: "The boarding process was poor. The flight was delayed and there was not explanation at the gate that there was a delay or why. I don't understand why our carry on bags needed to be searched. We were put in a line with only one person doing the bag checks while the other line had over two people checking bags."
Výhody: "Large amounts of movies to choose from."
Nevýhody: "NO LEG ROOM! The worst!"
Nevýhody: "I flew home on the LATAM600 Lima to LAX. My flight was suppose to leave noon on May 25. Unfortunately we were delayed until noon the following day, May 26. I understand these matters are out of attendant's control, but the changes were not communicated in English and everyone was extremely slow to get us situated. Our flight was officially canceled at 5:30 pm, and it took five more hours for the attendants to get us to a hotel. In the morning, the transportation was not communicated well that I missed the bus. During all this, they never tried to re-book anyone either. I would pass on flying LATAM in the future."
Výhody: "Technology Leg room"
Nevýhody: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Výhody: "electronic boarding pass"
Nevýhody: "1 hour delay"
Výhody: "Courteous flight attendants"
Nevýhody: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Výhody: "The steward/ stewardesses always great."
Nevýhody: "Tasteless food except for the desserts."
Výhody: "Good flight"
Nevýhody: "Weak Service"
Výhody: "Good service"
Nevýhody: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Výhody: "Most of the crew was really nice. The plane was extremely new."
Nevýhody: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."
Výhody: "No podría decir que me gustó nada"
Nevýhody: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."