Výhody: "It was a safe journey good rest and a very smooth operation"
Nevýhody: "More vegan options"
Výhody: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Nevýhody: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Nevýhody: "Was not offered a drink in first class prior to take off."
Výhody: "Flight crew was ok and boarding was really quick"
Nevýhody: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Výhody: "Crew, chairs, entertainment"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "All was good"
Nevýhody: "All was good"
Nevýhody: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Výhody: "Awesome prompt and courteous service."
Výhody: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Nevýhody: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Nevýhody: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Výhody: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Nevýhody: "Best flight, security our always the downer in traveling."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Boarding was on time and the process was efficient."
Nevýhody: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Výhody: "Great service by crew!"
Nevýhody: "Took too long to get on board."
Výhody: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Výhody: "Got an upgrade to econ comfort"
Nevýhody: "WIFI wasn’t working. USB charging port wasn’t working either"
Výhody: "Not much to like"
Nevýhody: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Nevýhody: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Nevýhody: "My flight got delayed for twelve hours with no compensation for a hotel."
Výhody: "Excellent Detroit crew"
Výhody: "On time departure; good updates by flight deck; luggage arrived unscathed."
Nevýhody: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Výhody: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Nevýhody: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Nevýhody: "Got stuck for two hours sitting in the plane because the computer systems went down."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Clean & modern aircraft Comfortable seat Proactive customer service"
Nevýhody: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Výhody: "Tv on flight"
Nevýhody: "Flight attendant skipped me for drinks"
Výhody: "Got a window seat, my luggage arrived with me"
Výhody: "Fast boarding, everyone nice."
Nevýhody: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Výhody: "we got on another air conditioned plane"
Nevýhody: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Výhody: "The flight attendants were very friendly"
Výhody: "Crew was fantastic! Everything was satifactory and as expected."
Nevýhody: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Výhody: "EZ play newer plane nice staff"
Nevýhody: "Power plugs did not work in seating row and air vents did not work"
Výhody: "Great staff, quick service."
Výhody: "I got home."
Nevýhody: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Nevýhody: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Výhody: "Efficient, comfortable, on time"
Nevýhody: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Výhody: "Friendly and helpful crew. Drinks and snacks were nice and were given in larger portions than some other airlines I've flown."
Nevýhody: "The seats were not comfortable. I was in general boarding but I was still disappointed with the seats. Hard to stay comfortable during a 3 hour flight. Cabin temperature was a bit cool for my liking."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Nevýhody: "Friendlier crews"
Nevýhody: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Výhody: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "The crew."
Nevýhody: "The time between flights."
Nevýhody: "Everything was OK"
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "old screens and entertainment system leg room to small"
Výhody: "Employees were very friendly"
Nevýhody: "The seats were very small"
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Výhody: "Interior of the plane was clean. Smooth landing."
Nevýhody: "Pilot did not avoid turbulence"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Nevýhody: "We did not get two of baggage at the destination."
Nevýhody: "The streaming service didn’t work"
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nevýhody: "Dutch sub titels would be nice."
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "Good multi media access and content"
Výhody: "Comfort economy well worth the extra."
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Nevýhody: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Výhody: "Easy airport business"
Nevýhody: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Výhody: "A nice short flight"
Nevýhody: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Výhody: "Short flight friendly crew"
Nevýhody: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Výhody: "Friendly and helpful"
Nevýhody: "More leg room"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Výhody: "I had to swap seat to be able to access the loo easily from an Isle seat"
Nevýhody: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Výhody: "crew was nice"
Nevýhody: "no air vent in my row. no complimentary food and drinks"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Nevýhody: "I was overall happy with the experience."
Nevýhody: "Entertainment system did not work properly"
Výhody: "The 747 is spacious. Seats are comfortable and recline. Restrooms are comfortable. The flight crew was wonderful. Food was better than average. Wine was included. Enjoyed the ice cream."
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "The crew was sick and one lady kept running to the bathroom?!? The plane was old..."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Nevýhody: "Wheelchair was not provided at London and Phoenix locations."
Nevýhody: "No power outlets at seats."
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Výhody: "It was a smooth flight and comfortable"
Nevýhody: "Uncomfortable seats and dated touch screens"
Výhody: "Excellent service, the entire flight staff was friendly and attentive"
Nevýhody: "The only thing I didn't like was the size of the drinks. Regular sized soft drinks, juice or water would have been better especially for 11 hours in a pressurized cabin. I had to ask several times for more water until I found a small water dispenser at the back of the plane where I could refill my water bottle without having to ask the staff. The attendants were always more than happy to give me extra water when I asked"
Nevýhody: "Ned more room"
Nevýhody: "To pay for WATER!!!!!"
Nevýhody: "The union bull"
Výhody: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."
Výhody: "The entertainment was good with variety. Overall, it's hard to appreciate a 10 hour flight."
Nevýhody: "Seats in coach did not have much width or leg room. I don't like the policy of buying a flight and having to pay for a selected seat - that smacks of bait and switch. I know everybody is doing it, but it's tacking on extras once the committment has been made and that is low. The boarding process in London was horrible. queuing up everybody then telling them the general boarding is "over there". The lines should be more well-defined and single file to avoid bunching up. There was plenty of room to form lines, but the stanchions were not in place. Poorly executed. Also, there are FAR too many priorty boarding classes. People had to jump lines and go around barrier tapes to get to their positions in line when their priority class was called. Once on board, the crew did a fine job, but the boarding area is completely screwed up."
Výhody: "See above"
Nevýhody: "See above"
Výhody: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Nevýhody: "There was nothing I did not like."
Nevýhody: "BA lost one of our baggage. And it is been a week and we still haven't gotten our bag. We had some unique and good things in that bag."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Výhody: "Crew were very accommodating."
Nevýhody: "It was an older plane and the video screens were damaged. Made for an extremely long flight."
Nevýhody: "Food is not good. They are charging for specialized meal. I haven't seen any international flights that charge for meal."
Výhody: "Got there in one piece."
Nevýhody: "Could not get on flight. Had to wait hours for an indirect flight."
Výhody: "The audio did work for movies"
Nevýhody: "I felt very warm and uncomfortable"
Výhody: "Great experience"
Výhody: "my vegetarian meals were excellent, very pleasant crew"
Nevýhody: "not a great selection of movies, was hot a lot of the flight"
Výhody: "The crew were great"
Výhody: "The flight was quick but comfortable. The breakfast of a croissant with ham was actually quite good. The crew was nice and attentive."
Nevýhody: "No complaints."
Výhody: "Airlines gave me a hotel and some food."
Nevýhody: "Flight was canceled, had to catch one the next day. After a transatlantic flight, not the best result."
Výhody: "The flight itself was okay."
Nevýhody: "The workers at Heathrow Airport said I did not need to check in for my flight. The last time I flew into Heathrow, there was a screw-up with my boarding pass that wasn't my fault, and I lost my flight because of it. I asked them to check me in again, just to be on the safe side. The ladies who work in check-in at Heathrow were very snippy with me and wouldn't sympathize with where I was coming from."
Výhody: "Newer plane, smooth boarding and on time arrival"
Nevýhody: "Business class for 4.5hrs overnight without flat seats!! Zero entertainment!"
Výhody: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
Nevýhody: "The crew, specifically the woman who was assigned to take care of first class customers"
Výhody: "Flight attends are very friendly."
Výhody: "Everything went smoothly, i had a good seat."
Nevýhody: "Seat 33A. The audio output was bad. Could not clearly hear dialog. Restarting did not help, this issue as consistent got all media programs."
Nevýhody: "It was a quick and perfect flight."
Nevýhody: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Výhody: "Everything was good!"
Výhody: "Smallest seats of any airline I've recently traveled on"
Výhody: "The crew is so friendly. Perfect landing. Perfect flight!"
Nevýhody: "Unable to connect to the new AA so-fi"
Výhody: "Would fly again- irritated at how does a flight manage to get overbooked"
Nevýhody: "Flight was 3 seats overbooked, they had to wait until 3 people willingly took a later flight. Like a game of chicken between 100 people."
Výhody: "First class meal (lasagna) was quite good."
Nevýhody: "Flight was two hours late due to snow and deicing."
Nevýhody: "Entertainment system broken. No heart Healthy food"
Výhody: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Výhody: "Short flight"
Nevýhody: "Poor ratings for food Is result of not eating any food. No entertainment."
Nevýhody: "Seats in the plane not good, overall an old plane looks like."
Výhody: "Friendly staff and helpful"
Nevýhody: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Výhody: "Boarding went fine"
Nevýhody: "Plane was old and uncomfortable, no in-flight entertainment unless powered by your device, scattered crew and little service for 4.5 hour delayed flight"
Výhody: "Courteous staff! Very accommodating."
Nevýhody: "The company did great, no complaints."
Výhody: "On time departure and early arrival"
Výhody: "They alerted me to problems with our flight and we switched to an earlier flight. No problems with new flight. Good service."
Výhody: "Nice and clean and seats were comfy"
Nevýhody: "No outlet to charge devices"
Nevýhody: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Výhody: "Good cookie snack"
Nevýhody: "Very cramped seating"
Nevýhody: "Why is coffee such an exorbitant request?"
Nevýhody: "I was unable to log on to gogoinflight to watch a movie, my ipad was unable to connect."
Nevýhody: "They did not compromise when I couldn't go, I understand no refund but I cancelled a few days after,"
Výhody: "Good entertainment options in newer flights."
Nevýhody: "Food options for first class could be better."
Výhody: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Nevýhody: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Výhody: "Business seats comfortable."
Nevýhody: "Crew was friendly. Not always professional."
Výhody: "Smooth sailing. Staff pleasant and professional. Orderly flight"
Nevýhody: "I was upset with overall customer service"
Nevýhody: "Ride flight attendants"
Výhody: "Check-in went fairly smoothly."
Nevýhody: "Crew (stewardess' were quite crabby)."
Nevýhody: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Nevýhody: "Hour late crew rude"
Výhody: "Got pretty much what I expected from economy."
Nevýhody: "Lack of planning for carry on bags."
Výhody: "Not much. Boarding was disorganized. Plane was freezing and uncomfortable."
Nevýhody: "No entertainment, ran out of meals by the time they got to the back of the plane."
Výhody: "Pilot announced a change in time."
Nevýhody: "Paying for my plane ticket broke college kid..."
Nevýhody: "I had to leaves Denver early due to my granddaughter needing help. To sees switch returns my ticket it would cost me me $200.00 but it could get a retire ticket for that day for $40.00. Why couldn't that dollar amount come of my ticket . That was just crazy"
Výhody: "Pretzels and drinks."
Nevýhody: "The group's for boarding are ridiculous. The back of the plane should board first and so on... the new plane we flew on had the smallest seats we've ever seen. When we tried to board, the crew would rudely say, it's not your turn. We were flying for a funeral and paid a lot for our tickets. We should be treated with respect. One lady said to put our luggage in the first available compartment, then when we tried, another lady rudely said, if that's not where you're sitting, you can't put your bag there. We were embarrassed and when we tried to explain what we'd been told she told us to keep moving."
Výhody: "Everybody was nice my ride was comfortable and they treat me with respect"
Nevýhody: "I like everything"
Výhody: "The flight was fine"
Nevýhody: "Both flights each way where delayed significantly"
Nevýhody: "Our flight was delayed 8 hours and we were given vouchers for a hotel stay which was nice; however, a supervisor named Lauri in Phoenix stated "it was my dog, my problem" after my request for AA to reimburse me for a $50 pet fee at the hotel. What a nice thing to say to someone who paid $125 one-way to stick a dog under a seat."
There was lots of room on the flight.
We were happy with everything.
Nevýhody: "it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto"
Nevýhody: "Seats were very tight compared to other airlines"
Nevýhody: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
Nevýhody: "Toilets were dirty and not enough toilet papers"
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "Exceptional & friendly service."
Nevýhody: "For a 4+ hour flight they may consider offering some free snack & drink."
Výhody: "Very organized crew for the boarding on instructing passengers with carry-ons etc for the overhead storage compartments. Flight left on time."
Nevýhody: "My entertainment screen was malfunctioning. Very frustrating trying to watch a movie to the point I turned it off & read a book . If you are going to offer the the service make sure it works."
Nevýhody: "Delay luggage for 6days and luggage claim takes long time."
Nevýhody: "Because i need a visa, they don't let me abord, i can't stay even in transsit in Toronto and i didn't know, i have to change my return...."
Výhody: "Direct flight - on time departure , arrived early"
Nevýhody: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Výhody: "nothing was impressing about Air Canada"
Nevýhody: "Seats was not comfortable."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Nevýhody: "Our flights were switched twice. Ended up paying for seats on an added interim flight to Chicago. Not good. Do not like surprises."
Výhody: "Quick boarding! Smooth experience. Good seating space."
Nevýhody: "Everything was fine no issues! This was a good flight."
Výhody: "On time. Comfortable."
Nevýhody: "Entertainment system had ads. Too many."
Výhody: "Nothing because ..."
Nevýhody: "It didn't happen. I booked myself on Delta for an am flight at my own expense. I will not fly air Canada again. This was the worst customer service experience I've had in 35 years of flying. I'm a multi millions mile flyer and will fly to Calgary a lot going forward, but not AC"
Výhody: "seats felt like they were bare to the metal"
Nevýhody: "Pleasant a/c employees"
Výhody: "Crew was friendly."
Nevýhody: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."
Výhody: "Short trip, nothing too much to complain about or sing about."
Nevýhody: "the entertainment system not functioning tjhat well."
Nevýhody: "Seat pitch is non existent, so are free food or drink options. Very uncomfortable seats, glad my flight was only 2.5 hours. Avoid this airline...go Westjet instead."
Výhody: "Only 30 minutes late, nice landing."
Nevýhody: "Pitch between seats, filth all over seat back and tray table, mass rush to board when zone three is called, no free snacks, limited drink choices, etc."
Nevýhody: "Didn't like not having a screen on the back of the seat in front of me, that I would have to pay $10 to rent an ipad."
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Nevýhody: "How can delayed over a hour for such a short flight?"
Výhody: "Getting off the plane."
Nevýhody: "They didn't give out free nuts/pretzels. The entertainment system was off for half the flight even through they said it would reboot in 10 minutes. Loading the plane was the slowest I have ever seen."
Nevýhody: "I usually drink 2 or 3 beers on a flight like this. I bought a beer for myself and girlfriend. Beer hot and was told they had no way to keep cold. That's how it comes. 13.50 wasted. Sat there for 3 1/2 hours with nothing to drink. Had nothing on way back. Kind of ruined my flying experience. Have to think about flying air Canada again."
Výhody: "The flight attendants were GREAT. The seats are crammed so close together that I had trouble getting my under the seat suitcase wedged in. On other airlines, the suitcase fits very nicely underneath the seat, allowing me to rest my feet on the suitcase. I am on the short side, so having the suitcase to rest my feet really helps. On the flight to Toronto, my daughter had to do it for me. On the return flight, the sweet flight attendant put the bag in and took it out for me. I really appreciated that"
Nevýhody: "I know that all airlines have reduced the seat size and spacing. But it seems like Air Canada is worse than most."
Nevýhody: "I will never fly Air Canada between Detroit and Toronto again. Both ways the crew looked exhausted and like they were rather be anyplace but working our flight. Both times they took our carry ons without giving us a choice. For our flight out this was a stressful nuisance because we had to catch a connecting overseas flight. This involved my husband and son going to baggage claim and then having to go back through customs and TSA. The whole point of carry ons is to avoid this. Luckily we didn't miss our international flight but not a good way to begin a trip of a lifetime. Flight was completely uncomfortable and it seemed like no one cared. Should have driven"
Výhody: "Made it in one piece without lost luggage"
Nevýhody: "4+ hour flight, no complimentary snacks, seating felt cramped,~45 minute delay in departure and docking, infotainment center broken"
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Nevýhody: "No leg room, no tv's and no chargers."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "The staff was generally helpful and pleasant."
Nevýhody: "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Nevýhody: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Výhody: "New and spacious"
Nevýhody: "The food wasn't great but then again it's just getting you where you want to go"
Výhody: "Punctuality. Take off and landing was to schedule, and the return flight was actually 20+ minutes early landing"
Nevýhody: "Extra charges for baggage; no food whatsoever unless you bought it; staged boarding meant that when we finally were allowed on board other passengers had pinched our overhead cabin space, NOT IMPRESSED; no in flight entertainment unless you had downloaded the AC Rouge player in advance; no recharging socket for tablet devices - so you might just see half a movie anyway. If I pay a lot of money for a ticket, even if it's a budget airline, I expect more."
Nevýhody: "AIR CANADA charged departure time after original reservation was made for our return trip to a later time that was inconvenient that resulted in a hardship driving for ( senior citizens) arriving home after a 4 hour drive from the airport to Ocala, FL.home arriving at 1 AM."
Výhody: "Staff was friendly and accomodating"
Nevýhody: "Return flight was delayed a couple hours, customs was "full" at Pearson causing more delays"
Výhody: "Fast & efficient"
Nevýhody: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Výhody: "flight was mostly empty so I can go sit somewhere else"
Nevýhody: "I am only 6 feet tall, and my legs do not fit in those seats there is not physically enough room between the back of the seat and the back of the next seat for my legs to fit there"
Výhody: "Extra leg room but paid for it."
Nevýhody: "Very turbulent. Entertainment system was okay on iPad but selections were poor, lots of old stuff. Really dislike Rouge."
Nevýhody: "Could not book on line and had to sit 20 rows from my wife. When you book 2 persons 1 month in advance then I would expect that we would at least be seated together. Plane was full but A/C made no effort whatsoever to seat us together. With so many choices out there to fly with they ( Air Canada ) should try to put in a little more effort"
Nevýhody: "do not like the idea of having to pay extra for a seat other than a middle seat even though I booked and you had my money long before the flight happened"