Výhody: "Comfortable seats"
Nevýhody: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Výhody: "The crew did a great job, seats were ok"
Nevýhody: "the food was not eatable"
Nevýhody: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Výhody: "Crew was better"
Nevýhody: "Improve food quality. Garuda is moving backward in quality of food."
Nevýhody: "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
Výhody: "Food was nice"
Nevýhody: "Small plane, crew did not help with trouble lifting putting bag in overhead compartpent (almost fell on heads), passengers with children and elderlies were not boarded first though blasted on speakers at start of boarding at gate."
Nevýhody: "New Aircraft with more seating space"
Výhody: "On time, clean aircraft"
Výhody: "Flight was not full. Had open seats around me so it was comfortable."
Nevýhody: "Food. Red eye flight served a very low quality snack upon takeoff. Breakfast before landing was a little better."
Nevýhody: "Keep going with the excellent job, Garuda"
Nevýhody: "No TV on cjr1000"
Výhody: "Staff very accomadating throughout the flight"
Výhody: "On time"
Nevýhody: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Výhody: "As above"
Výhody: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Nevýhody: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Výhody: "Probably the best food I’ve had on a business class flight."
Nevýhody: "Entertainment just OK. Garuda lounge in Bali dire"
Výhody: "Clean, proper plane."
Nevýhody: "Unhealthy food, full of sugars and fat."
Výhody: "Garuda is the best"
Nevýhody: "I like all"
Výhody: "Garuda Indonesia is the most reliable sky-mate so far for domestic route. Proffesional and well informed if there is something happened beyond normal."
Nevýhody: "I'm a bit get bored with the food."
Výhody: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Výhody: "All excellent, including service and food."
Nevýhody: "Boarding time is not punctual."
Výhody: "Staff greeting"
Nevýhody: "Food, narrow seat, entertainment selection"
Nevýhody: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Výhody: "I had low expectations and the entire process felt like flying in the states but with much better food!"
Výhody: "Pretty smooth flight!"
Nevýhody: "Very rough landing!!"
Výhody: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Výhody: "Warm crew and comfortable flight,take off and landing."
Nevýhody: "Nothing much."
Výhody: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Nevýhody: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Výhody: "Crew always courteous"
Nevýhody: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Výhody: "Easy and comfortable."
Výhody: "In Indonesia you fly Garuda not because it is cheapest, but because it has generally the best ontime record"
Výhody: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Výhody: "Orderly, on time, efficient boarding"
Nevýhody: "The meal"
Výhody: "Nice to have food and good entertainment on an affordable flight"
Výhody: "It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!"
Výhody: "Great service and food"
Výhody: "Cabin was in good size, crew was friendly and professional, in flight entertainment was top notch."
Nevýhody: "Boarding was late. When we got to Soekarno Hatta, it took a while before they could open the door of the plane and let everyone out because they were waiting for some equipment (the stairs i'm guessing). Then they put us in a bus which took a loooong time to get to the right terminal. I was sick at that time so this was very inconvenient."
Výhody: "The ground staff, the inflight staff were great with outstanding service and care for passengers."
Nevýhody: "There is nothing I find not liking."
Nevýhody: "Jet Airways (partner company on flight) waited 5 days before putting my lost bag through customs on arrival in India and made me wait 3 hours, after the 5 days, to receive it. They gave no explanation, no apology, and actually sent an employee from another company to deliver my bag after I had waited that long."
Výhody: "Good flight, staff very good"
Nevýhody: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Výhody: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Nevýhody: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Výhody: "Service onboard as usual was excellent"
Nevýhody: "Late arrival of the aircraft resulted in 40 minutes delay of our departure time."
Výhody: "Service on board as usual friendly and professional"
Nevýhody: "Flight was delayed for 30 minutes due to late arrival of the same aircraft from Jakarta"
Výhody: "Professional Crew and Excellent Customer Service"
Nevýhody: "One hour delay"
Výhody: "Crew were good, aircraft was clean and flight left on time."
Nevýhody: "The food. Unsure of what was served as no labelling or explaination from the crew and the food was very dry."
Výhody: "Seat space Crew Food Touch screen"
Nevýhody: "Small tv screen Not many new movies"
Nevýhody: "Entertainment system was not working"
Výhody: "All is perfect"
Nevýhody: "Someone beside me,he won't move when i want to go to Toilet"
Výhody: "The flight was comfortable and surprising the seats were spacious as compared to other 5-star airlines. For the price, there is simply no reason to fly on a budget airline any longer."
Nevýhody: "The food and drinks selection could've been better."