Výhody: "Seat was very comfortable"
Nevýhody: "Missing snacks"
Výhody: "The first meal was awesome! The second one was so-so."
Výhody: "Food was good."
Nevýhody: "Not enough soft drinks and ice has to be asked for."
Nevýhody: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Nevýhody: "Offer better options to redeem rewards/miles!"
Nevýhody: "Need more movie options for a 14 hour flight"
Nevýhody: "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
Výhody: "The 2nd flight plane was alright"
Nevýhody: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Výhody: "Great service"
Nevýhody: "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
Výhody: "Boarding services"
Nevýhody: "On-line cellphone app interface in mandarin version could be better."
Nevýhody: "No, all good"
Výhody: "Very good service. Spacious one leg space. Good food. Would love to travel again by Korean airline. Thank you !"
Nevýhody: "Would have loved if some chocolates and cakes kept to eat in the mid of the journey. But no problem. Overall a very good airline. Thank you !"
Výhody: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Nevýhody: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Výhody: "Unlike flights in the US, they provided pillows, blankets, slippers, a water bottle and headphones in your seat before you boarded at no extra charge. They were very organized, efficient and quick about boarding."
Nevýhody: "My seat was chosen for me. However, leg room was excellent even in the least expensive seats."
Výhody: "best airline ever"
Výhody: "Everything except switching flights in Seoul."
Nevýhody: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Výhody: "Excellent service and delicious food and clean."
Nevýhody: "No wifi on board. Not many movies."
Výhody: "Very roomie and friendly service"
Výhody: "on time, good service and food"
Nevýhody: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Výhody: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Nevýhody: "Everything. You have THE worst customer servive evet."
Výhody: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
Výhody: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
Výhody: "The staff was friendly and helpful"
Nevýhody: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Výhody: "The staff is friendly and helpful"
Nevýhody: "There wasnt anything i didnt like for this flight"
Výhody: "Great entertainment options and all complimentary supplies not"
Výhody: "The service was good"
Nevýhody: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Výhody: "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
Nevýhody: "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
Nevýhody: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Výhody: "With three little kids it was nice to be able to load early"
Výhody: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Nevýhody: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Výhody: "Cabin crews are very kind."
Výhody: "upgrade the food quality"
Nevýhody: "Flight was delayed."
Výhody: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Nevýhody: "The Entertainment selection on a long flight is limited!"
Výhody: "Staff great"
Nevýhody: "Food selection"
Výhody: "The crew were excellent."
Nevýhody: "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
Výhody: "Plane was on time and it was a large and full flight that got off the ground on time"
Nevýhody: "Difficult to get hand luggage on board as people had so many carry on items and there was no boarding by seat number"
Výhody: "The important thing is the comfy seat. It's pretty big and have a wide space for my long legs."
Nevýhody: "Not a lot of options for entertainment. I flied with Emirates before and it was a lot of musics and movies. however, for this special good deal, it was an amazing flight"
Výhody: "The staff members were really nice and it was an enjoyable flight."
Nevýhody: "The food. The noodles were over cooked, but the rest of the meal was good."
Nevýhody: "special meals especially Hindu meals non vegetarian"
Výhody: "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
Nevýhody: "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
Výhody: "I paid a fair price and got very good service. Seeing there were only middle seats available, the person at the check-in counter gave me the option of an exit row seat with lots of leg room. Slippers, toothbrush, blankets and pillows for everyone, nice meals with Korean and Western options. Wine with dinner. Two checked bag allowance included for American bound flights. The service held up to its reputation as excellent, and the flight attendants are friendly and helpful."
Nevýhody: "The plane only had two bathrooms for the entire economy class. The in-flight movie selection was terrible (although everyone on the plane had their own screen)"
Nevýhody: "Nothing GOOOOOD!!!!!!!!!!!!"
Výhody: "The flight was on time and the food was acceptable."
Nevýhody: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Výhody: "Staff, food, flight.. everything was great."
Výhody: "Wonderful international flights - a bit more leg room from SFO to Seoul than Seoul to Hong Kong. Generous meals, snacks and beverages. Best service economy international flight!"
Nevýhody: "I did not like having to rush through the transfer from Hong Kong to Seoul to SFO. customs in Seoul can be slow. wish their baggage limitations carried the same from initial flight to the transfers."
Výhody: "Good food. Good movies. Plenty of room."
Nevýhody: "Long flight, nothing you guys can do."
Nevýhody: "Again, my special meal request wasn't found and I ended up eating nothing"
Nevýhody: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Výhody: "Nice space on the seat!"
Nevýhody: "Washroom could’ve been bigger"
Výhody: "Very great!"
Nevýhody: "Hard to get better!"
Výhody: "I liked everything about the Flight, and Crew"
Nevýhody: "Flight was delayed but no reason was given or announced."
Výhody: "The flight"
Nevýhody: "Nothing everything was good"
Výhody: "Crew was great... Seat was good"
Výhody: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Výhody: "Fast and efficient boarding process. Nice selection of movies."
Nevýhody: "Seats (economy) can always be more comfortable."
Nevýhody: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Nevýhody: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Nevýhody: "Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable."
Výhody: "seats were full configurable, tray table very logical and space all felt useable."
Nevýhody: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Výhody: "Friendly staffs & price"
Nevýhody: "Not much legroom for economy"
Výhody: "Service, extra blankets and pillows."
Nevýhody: "Very full flight. A little chaotic in SF airport. Rules for hand luggage different / ended up having to check one bag that I didn’t have to with Alaska Air."
Výhody: "The staff was friendly for a very late and very long flight"
Nevýhody: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Výhody: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Nevýhody: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Výhody: "The staff was very friendly and accommodating"
Nevýhody: "Food was nothing special"
Výhody: "Transfer is excellent."
Nevýhody: "Flight delays"
Výhody: "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
Nevýhody: "A little bigger seat and a bit more leg room would be nice."
Nevýhody: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Výhody: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Nevýhody: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Výhody: "traveling with a child on long haul CI's family couch is the top choice."
Výhody: "Nice, clean plane"
Nevýhody: "Food is the same all the time"
Výhody: "Food was pretty good (for airplane food), staff was friendly and made sure everyone was comfortable"
Nevýhody: "Great services on board"
Výhody: "The food, service, and seats were all great in economy. I typically fly UA and China Airline's entertainment system and seat comfort are definitely on par on this 777 when compared to UA's 787."
Nevýhody: "I didn't like that we didn't have a free row since our flight was packed - but that's not really much of a negative."
Výhody: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Nevýhody: "A350 seat cushions are a little short for us tall folks."
Výhody: "Great service. Terrific crew."
Výhody: "Good selection of movies, staff was friendly. Seats were okay, fairly spacious. It was nice that they gave everyone both a blanket and a pillow."
Nevýhody: "Food was extremely salty and the selection was terrible. I was given the same pasta for two meals (first time I had a choice, second time only pasta again). Even the same type of pasta but the second time there was some chicken in it too. It was gross."
Výhody: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Nevýhody: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Výhody: "There is no extra charge to sit in the exit row, if available"
Nevýhody: "The food was pretty terrible"
Výhody: "comfortable seating and leg room, great selection of movies for entertainment."
Nevýhody: "Plane delayed 7 hours for a maintenance problem and all I got for my wait was a $25 voucher. That is an insult!"
Výhody: "Friendly staffs, decent leg room, boarding process was smooth"
Nevýhody: "A little limited on movie selections & food was ok"
Výhody: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Nevýhody: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Výhody: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Nevýhody: "Nothing! It was great!"
Výhody: "The crew was excellent. Ding Ding was very friendly and welcoming. This was my first flight with China Airlines, but it certainly won't be my last! An excellent experience!"
Výhody: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Nevýhody: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Výhody: "This was my first time using China Airlines and it won't be my last. This was a superior flight with a wonderful flight crew and clean aircraft. We flew them roundtrip from Okinawa to Frankfurt. Highly recommended."
Výhody: "comfortable seating and up to date entertainment."
Nevýhody: "Food was not that good."
Výhody: "Anna at the ticket counter really helped me out and did a fantastic job!"
Výhody: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Výhody: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Nevýhody: "I can't think of a thing that wasn't to my liking."
Nevýhody: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Výhody: "Food was good. The screen of the first flight LAX-TPE) was big and new."
Nevýhody: "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
Výhody: "Staff was good & food was always on time."
Nevýhody: "I didn't like how the flight felt too congested. Especially on a 13hr flight. There was no self checking in or online check-in available so I had to wait in a long line to check-in. The most negative part about this flight is the 10hr delay in Taiwan. Sleeping in the airport for 10hrs isn't easy and fun especially after a 13hr flight. Overall, not a good experience as I hoped it would be."
Výhody: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Nevýhody: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."
Výhody: "Service, Seat, food, and movies."
Nevýhody: "having to get up and ask for more beverages"
Výhody: "The crew was polite but did not enforce social distancing when boarding. Disembarkation was chaos with everyone pushing to get off the plane."
Nevýhody: "Calling people to board by rows would have made it less chaotic. Disembarkation was a dangerous disorganized mess."
Nevýhody: "Very poor job . I had bad experiences."
Výhody: "Too short For my experience is not hectic"
Nevýhody: "Entertainment crew food"
Nevýhody: "Just to improve on the services and hospitality but there are really good"
Výhody: "Yes everything was perfect"
Nevýhody: "Everything including food was excellent"
Nevýhody: "Boarding took longer time Than it should."
Výhody: "Everything went well"
Nevýhody: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"
Nevýhody: "Same problem as the first segment (see above)"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."
Výhody: "A much nicer 777 on this leg."
Nevýhody: "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Harassment caused in providing wheel chairs for boarding Second flight to NY fm Istanbul. For two of us only one wheel chair was provided that too after making us stand for an hour as no seating arrangement s were available after landing from Mumbai."
Výhody: "Great experience for my first international flight."
Výhody: "We liked being in Exit row and the food and service"
Nevýhody: "On way over BOS-->IST the seats were the closest together I have ever had. Exit row video screen support arm did not hold in place"
Výhody: "I would love to fly with them again"
Výhody: "Good entertainment, food was satisfactory (as much as can be expected in economy class)."
Nevýhody: "Boarding was significantly delayed (because of the laptop ban search). Seats were more narrow than usual economy. Service was very slow since they only used one attendant per cart (instead of one in the front and one in the back)."
Nevýhody: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
Výhody: "The service was very good, friendly, courteous."
Nevýhody: "Can't think of anything."
Výhody: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Nice onboard entertainment system"
Nevýhody: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
Výhody: "I didn't eat the food because I have dietary restrictions but it looked decent."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "sevice, personnel"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Nevýhody: "Customer servos default equipment moving you to different seat Change the condition for your pet And they would not do anything to make it better my last time flying with Turkish airline"
Nevýhody: "Both my bags came back damaged--- one had the handle ripped off and the other the TSA approved look was jammed."
Výhody: "- Service was good and timely - Food selection was sufficient"
Nevýhody: "- Entertainment system had some issues - Shoulder light was not working"
Výhody: "the flight was good"
Nevýhody: "Flight from Istanbul to Kl was delayed 5hrs Finding out what was going on was difficult staff did not communicate with passengers - everything was word of mouth between passengers When reached Istanbul - flight was delayed 5hrs - there was again no communication of this. Their was nowhere to sit I spent the majority of 8 hrs on the floor beside a rubbish bin. Staff of turkish airlines did not listen to questions asked and just repeated information that was already known. Did not attempt to listen to what was been said to them. There was over 50- 100 people in line for the turkish airline counter in the 8 hrs I was at the airport. The staff did not attempt to organise this line, and it became a crowd of pushing people. I am extremely unhappy with the ground staff at Istanbul airport. they were rude and disorganised In the airport its self there is no free wifi and call cards cost $15."
Výhody: "The flight was overbooked and our seats were already taken. We had to wait 20 minutes for the crew to find another solution. Eventually they found a solution and they were kind. Yet we would have preferred to find our seats in the first place"
Nevýhody: "Friendlier crews"
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Výhody: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Výhody: "The friendliness of the crew"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "KLM staff is great"
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Nevýhody: "Turn the lights on early making it hard to sleep"
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Everything is alright"
Výhody: "Smooth flight."
Nevýhody: "Seat a little cramped."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Výhody: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nevýhody: "I would have to dream something up."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Nevýhody: "Boarding was confusing and disorganized"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Výhody: "Very friendly service!"
Výhody: "My bagage broke"
Nevýhody: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Výhody: "Service impeccable!"
Nevýhody: "They have one line of executive class after the kitchen and toilet, is very noisy."
Nevýhody: "Tiny old cramped plane."
Výhody: "The flight attendants could not do enough for you."
Nevýhody: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Great crew service. Among the best ever."
Výhody: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Nevýhody: "Nothing! It was all great!"
Výhody: "great choice of entertainment content, friendly crew"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Nevýhody: "The entertainment was quite dated and didn't have new movies etc"
Výhody: "Easy airport business"
Výhody: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Nevýhody: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Nevýhody: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"