I was assaulted by another passenger in the flight..the crew didn’t help me at all..and on top of tht they canceled my ticket..and didn’t refund my ticket as well..I reported kayak abt the incident..they kept playing games for 20 days..telling me they applied for refund but nvr issued any refund until I disputed the charges with my credit card company..after tht they were offering me tiny refund tht would not cover my ticket..kept me d run around..zero customer service..bunch of liers..I’m a repeat customer with kayak n I was still treated like shit..I’m so disappointed n pissed of with kayak..I will recommend all my friends n family to not trust kayak..the customer service guy who dealt with my situation..his name is Baldwin..this stupid guy needs to be fired..he don’t knw wat he is doing..total idiot..
Výhody: "crew was super attentive, seat was very comfortable, but a few of the buttons did not work properly."
Nevýhody: "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Výhody: "Good flight and crew but......."
Nevýhody: ".........they left my suitcase in Seattle and it didn’t get on the flight to Dubai AND they didn’t want to give me a voucher for accommodation in Dubai despite a 15hr. wait for trip to South Africa. For two hours I pursued different officials in Dubai until they organized a voucher for overnight acc"
Výhody: "The crew was really nice."
Nevýhody: "The delay was very poorly handled. We had to go through security multiple times because delays would happen just before boarding and they’d change gates. Plus, meal vouchers were useless for us as Dubai airport is quite unfriendly to vegetarians. Never flying Emirates again."
Výhody: "No one gave me food. I pressed the button to request services, and had to wait for two hours until someone finally came and get me a drink (the flight was about 3 hours long). This was the worst flight experience that I ever had. Very bad."
Výhody: "We love this airline!"
Nevýhody: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Výhody: "Interior of plane was very comfortable and entertainment options were excellent."
Nevýhody: "Slow to serve food and drink. We had to wait 2 hours before being offered anything."
Nevýhody: "there is a technical issue with the headset input and thus the entertainment system did not work."
Výhody: "Business class service is good"
Nevýhody: "Economy service sucked . No attendants even after pressing buzzer 5 times in an hour . Had to go get the service on own . Few hostess were unfriendly. Most of the times the nonveg meals were over . This is not the first time . Every time they complain things in Menu are over . I am stuck to fly this airlines for mileage"
Výhody: "Every thing"
Nevýhody: "No comment"
Výhody: "The crew were nice"
Nevýhody: "Terrible food Outdated entertainment"
Výhody: "The crew & the ground personnel! Very polite, helpful & efficient!"
Nevýhody: "I loved flying by Emirate! But not anymore! Too conjested!! You keep raising the fares but continue taking away the few perks that used to set you aside from other airlines! The food was less than ordinary! Sadly, you have taken away the open buffet between meals. This buffet of fresh fruit, chocolates & healthy bars were welcome & much appreciated! The little pouch with few essential things for travellers was very useful......you've taken take away too! Qatar, Turkish or Itthehad Airlines are beckoning me!"
Výhody: "তথ্য দিয়ে সাহায্য করা কে আমি ধন্যবাদ জানাচ্ছি, প্রথম থেকে শেষ পর্যন্ত সাথে থাকার জন্য কৃতজ্ঞতা।"
Výhody: "Travelled Business Class - a great experience."
Nevýhody: "Slow to board."
Výhody: "Clean flight friendly crew but at times they ignored Some senior passengers by asking for juice and they just passed away."
Nevýhody: "Food options could have been better such as better sandwich bread."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "This flight was shorter so didn't have any problem and there were veggie options for food."
Nevýhody: "That I was again stuck in the middle seat after requesting an aisle."
Výhody: "Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from"
Nevýhody: "The food was average"
Nevýhody: "I didn't like the food after I hate the fish with rice I got sick sweating cold!!terrible experience!!"
Výhody: "Love the idea of informing every leg of my flight. Thanks"
Nevýhody: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"
Výhody: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Nevýhody: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Výhody: "Entertainment good and crew"
Nevýhody: "Boarding in milan horribly disorganized."
Výhody: "Entertainment is good"
Nevýhody: "Flight was good"
Výhody: "The cabin attendant was friendly and kindly moved me to an empty 3-seat first row. I was able to stretch my legs and sleep better during an overnight flight."
Výhody: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Nevýhody: "My request for vegan food was lost."
Výhody: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Nevýhody: "In flight entertainment could have more recent movies."
Výhody: "Boarding at Hyderabad was a breeze.. staff is very cooperative and attentive."
Výhody: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Nevýhody: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Výhody: "The crew was great in everything that they did."
Výhody: "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."
Výhody: "Facilities and Crewe in business class were great"
Nevýhody: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
Výhody: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Výhody: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Výhody: "leg room"
Nevýhody: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Nevýhody: "Front legs little short"
Výhody: "flight attendants, food, nighttime lights, seats, movies"
Nevýhody: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Nevýhody: "We specifically reserved AVM meal option and couldn't get that on flight. It appears that it was not only us but many passengers who reserved AVM meal option were complaining about not getting one. On 14 hours long flight not getting a good of your choice is bad."
Výhody: "Everything was great."
Výhody: "The flight entertainment system and crew were top-notch."
Nevýhody: "The off-loading from the plane after landing in Dubai was as terrible as I have experienced. It took forever to get off the train to the busses, the staff on the ground seemed very confused about who should go to which bus (much to the visible frustration of flight attendants), and once we boarded the bus, it was a half-hour trip to the airport terminal. Half an hour. Standing up, to get from the plane to the airport. We landed an A380 at the Emirates flagship airport on-time for a normally scheduled flight, and it seemed to take everyone by surprise."
Nevýhody: "very poor food and seating"
Výhody: "Entertainment great."
Nevýhody: "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
It is always a joy to fly this airline. Good arrive, beautiful aircraft.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Výhody: "Very organized flight , staff , etc"
Výhody: "The crew did a great job."
Výhody: "Very comfortable and enjoyable flight"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Nevýhody: "I did not find a gap"
Výhody: "Crew amazing , cooperative"
Nevýhody: "Doing great"
Výhody: "Staff are very polite and helpful (ground staff and in the air)."
Nevýhody: "The food was hit and miss. Some of it was good and some of it used ketchup as a sauce. The economy seats have been stripped down to budget airline level padding and the rows seem have been been jammed in a little closer."
Výhody: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Nevýhody: "Hot food was luke warm, portions skimpy."
Nevýhody: "Cancellation of the flight could have done before boarding."
Nevýhody: "better food"
Nevýhody: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Výhody: "The airlines' film library offers plenty of movies to watch."
Nevýhody: "I had an aisle seat. The crew pushed the service carts in the gangway and hit me a couple of times, and I was very much annoyed because I was waken up while asleep."
Výhody: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Nevýhody: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Výhody: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Výhody: "So many movies to spend flight time with great crew"
Nevýhody: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Výhody: "Crew were very helpful and courteous"
Nevýhody: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Výhody: "Food was excellent. Service was excellent."
Nevýhody: "Entertainment was limited."
Výhody: "outstanding crew -- particularly one flight attendant."
Nevýhody: "Length of flying time -- not airlines fault. Could be more space"
Výhody: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Nevýhody: "There's not food which was on menu I did not eat"
Výhody: "The crew service"
Nevýhody: "The cost of internet access"
Nevýhody: "Nothing disposable about the airline but booling process gave me a headace"
Nevýhody: "I had a long trip and as a result I had lost my voice, and the crew had no patient at all. I feel like she just wanted to check the box instead of really making sure I got what I wish for food wise."
Výhody: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Výhody: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Výhody: "Had a great experience with this flight"
Výhody: "Very punctual departures and arrival schedules and compliance"
Nevýhody: "Nothing to mention"
Výhody: "Everything, great airlineevrething"
Výhody: "Everything is good"
Nevýhody: "Everything fine"
Nevýhody: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Nevýhody: "Entertainment - screens are not user friendly and bad visibility in day light"
Nevýhody: "Very uncomfortable seats- Space between seats is very tight"
Výhody: "Everyone on duty!!"
Nevýhody: "We didnt travel on qatar airlines we travelled on airlines from chilie but the staff from qatar airlines"
Výhody: "The courtesy and efficiency of the crd, an acceptable level of comfort inf the economy class."
Nevýhody: "Food below average, command of the entertainment screen not convenient."
Výhody: "Comfort, entertainment, amenities"
Nevýhody: "You have to improve the food service. The food tasted horrible. You have to circulate the beverage cart more often."
Výhody: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Nevýhody: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Výhody: "Great service"
Nevýhody: "Seat comfort"
Výhody: "Staff was very courteous overall service excellent"
Nevýhody: "Seating... our seating was changed so we did not sit how we would like"
Výhody: "it makes my trip wonderful. Thanks quatar airlines and kayak"
Výhody: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Nevýhody: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Flight attendants were courteous, efficient and friendly Entertainment had lots of selection Seats were fairly comfortable Food was almost inedible
The Delta plane was super uncomfortable and the food was terrible.
The crew was accommodating
Výhody: "I like that there are multiple bathrooms onboard."
Nevýhody: "The rows are so narrow between seats that your roll on suitcase will not fit. You have no elbow room in your seat. People who live in England are very rude and would not let those of us seated in front of them to deplane. Too bad there isn’t someway to make people wait their turn."
Výhody: "The staff were helpful. The entertainment had good variety. Adjustable head rest was useful."
Nevýhody: "The seat was a little lumpy. More leg room would always be appreciated."
Výhody: "Seat was comfortable, good movies, etc"
Výhody: "Crew was great flight was comfortable however checking in bags and printing boarding pass was slow and also very unorganized"
Nevýhody: "Checking in bags and printing boarding passes were long unorganized lines of people"
Nevýhody: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Výhody: "The crew were lovely and the seats were ok."
Nevýhody: "Not a lot to Improve on to Be fair"
Výhody: "The flight was so delayed I missed my connecting flight to jfk."
Nevýhody: "The flight was so delayed I missed my connecting flight to jfk."
Výhody: "The airplane was quiet My seat did not recline, but was seated in a different place where the seat reclined Bathrooms were clean and plenty"
Nevýhody: "The remote controls for the entertainment system That you can’t reach the vents when you have to be buckled"
Výhody: "Food was delicious, consistent timely service and excellent entertainment options onboard. The flight was an hour early!"
Výhody: "Pilot was great— we don’t thank them enough for a smooth and safe arrival. Plane was great. Ammenities were given (such as ear plugs etc)"
Nevýhody: "Crew members are a bit bland and lack customer service, but I noticed that as a whole in Australia (slow service/not really interactive or communicative & very quick to make comments and leave) not sure if they just hate Americans based on the media or what. One crew member cut in line at the restroom when there was 3 of us waiting to go. Another told me my husband couldn’t receive his meal because he was napping and then he quickly walked away— Yet i received mine on the flight coming to Australia when my husband asked for me? Sanitation between flights should be more strict-my headphones were opened which lead me to believe my pillow wasn’t changed either, since one had a case and one didn’t."
Nevýhody: "Bathrooms needed more cleaning mid-flight."
Výhody: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Nevýhody: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Výhody: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Nevýhody: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."
Nevýhody: "luggage never made it to Boston? Don't know who's fault it was.Problem was corrected."
Výhody: "The boarding, the seats."
Nevýhody: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Výhody: "Legroom, lovely staff and all round good flight"
Nevýhody: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Výhody: "Cool flight, mainly because it was empty. Good food"
Nevýhody: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Výhody: "Great Service. Truly enjoyed Economy plus!"
Výhody: "The crew was the best part of my experience, super nice and accomodating"
Nevýhody: "the wifi had subpar performance"
Výhody: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Nevýhody: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Výhody: "Even it was a 12-13hrs flight, I had been my best flight ever in a long flight. Virgin really exeeced my expectations."
Výhody: "No one would update that the flight was delayed. They would not even communicate as to why delayed and would not put us in a different flight. Absolutely no customer service. Disappointed and would not fly jet airways again . I missed my conference lecture today as I was late."
Nevýhody: "No communication, nor will they tell you why it's late . Nor will they move you to another flight even wen requested"
Výhody: "Reasonably comfortable for a long jet ride. Helpful and considerate flight attendants."
Nevýhody: "The strange windows that kept it looking like night out until 30 minutes before we landed. I prefer the natural light to help readjust my time zones."
Nevýhody: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Výhody: "Food, crew, entertainment great"
Nevýhody: "Seat were very uncomfortable.. hard, not enough leg room and there was no way to sleep comfortably with the head rest that is set up so you can rest your head on it,but its awkward and hard an in the way..."
Výhody: "Entertainment selection Cabin Service associates were very good WiFi service available"
Nevýhody: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Výhody: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Nevýhody: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Výhody: "The flight was late but the pilots made up most of the time"
Nevýhody: "Uncomfortable seats"
Nevýhody: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"
Nevýhody: "My headphones and those of my neighbors did not work."
Výhody: "Safe flight, good crew"
Nevýhody: "Food quality was poor."
Výhody: "Staff excellent , as always."
Nevýhody: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
Výhody: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Nevýhody: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."
Výhody: "They were were very kind and helpful to all passengers"
Výhody: "I liked the food and refreshments and the on flight entertainment was good.."
Nevýhody: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Výhody: "The people at Check-in were fantastic - found out you have to check-in more than an hour before flight. They close an hour before to taking bags for international flights. Although right at an hour was late, they reopened for us."
Výhody: "New Dreamliner aircraft was very comfortable with loads of leg room for a tall person like myself at 1.76m"
Nevýhody: "My seat was directly under the aircon and it was blowing very cold all night which made it quite uncomfortable. Fortunately I had an extra blanket which I could wrap over my head."
Výhody: "Plenty of leg room Open area for self-serve snacks and non-alcoholic drinks Food was very good Super friendly attendants"
Výhody: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Nevýhody: "Leg room is a little tight"
Výhody: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Nevýhody: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Výhody: "Superior comfort, class, and style. The crew was friendly and accommodating, the pilots kept you up to date with flight info and departure/arrival time (and kept the seat belt light off almost the entire trip), the food was delicious and offered throughout, and the entertainment was top notch. Seats were comfortable (we had bulkhead row Space+ and they were worth every cent for the international long haul from LAX-BNE and SYD-LAX) and everyone got a pillow/blanket. We got premium noise-canceling headsets, water, and a little care kit including an eye mask and earplugs and a pen to fill out your travel documents. The overhead bin space was huge and we got two free checked bags of luggage up to 50lbs each (I don't know of that's standard or not, or if it came with Space+ seats). SERIOUSLY the best airline."
Nevýhody: "Absolutely nothing. For a long haul flight, Virgin Australia is TOP NOTCH!"
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Výhody: "Due to earlier late connecting flight into LAX, I assume, my bags didn't make it with me, and arrived two days late. But your man Fred from PNG Air was right there in POM Jackson's airport to take my information and somehow two days later I did receive the bags! Thanks! The flight itselfe was fine in every other way."
Nevýhody: "Maybe when I checked in for the last two flights if your check-in agents could've told me more clearly about where in the system my bags were, it would've been less of a surprise to find out in POM that they were not with me. I did ask, but got answers like 'we'll try to transfer them' or 'your bags are in the system', which were not too informative, but maybe as complete as those workers could ascertain, I don't know. I would've liked to be able to check in on line in advance for this and other flights on this trip, if you ever decide to open up that facility (without a charge), it would be appreciated."
Výhody: "The vegetarian meals, leg room and comfortable seats, wifi tv entertainment, kind and courteous service. It made the trip more comfortable! Thanks!"
Nevýhody: "The domestic flight in PNG was cramped, but the flight attendant was very nice and helpful"
Výhody: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
Nevýhody: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
Výhody: "Having partied until 6am for New Years I was grateful for a bed on the flight home! Fantastic crew, planes and overall service!"
Nevýhody: "Wish the arrivals lounge was open for flights arriving in the afternoon."
You need to improve your food quality
Nevýhody: "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
Nevýhody: "Delayed flight 1 hour"
Výhody: "Crew. Food wasn’t bad."
Nevýhody: "Late leaving. Waited an hour in Joburg before we could deplane. Cramped seat (normal on most airlines)."
Nevýhody: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Nevýhody: "Tell passengers the truth from the start!"
Výhody: "On time, hard working staff."
Nevýhody: "The usual dislikes: economy seats, crying babies, body odor of other passengers."
Výhody: "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
Nevýhody: "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
Nevýhody: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Výhody: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "overall good experience"
Nevýhody: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."
Výhody: "All of it with the worst service in the world"
Výhody: "The staff is very nice and good service and very helpful"
Nevýhody: "The Delay and the rough landing"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Everything perfect . Departure /arriving / check in / transfer lenth ."
Výhody: "The entertainment was excellent!"
Nevýhody: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."
Výhody: "Comfort, food, staff, everything"
Výhody: "My flight was delayed by an hour and I missed my flight scheduled to go Mykonos"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Nevýhody: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Výhody: "Everything was great, service,food....."
Nevýhody: "Nothing to mention"
Výhody: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Nevýhody: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Výhody: "Entertainment selection, USB chargers"
Nevýhody: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Výhody: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Nevýhody: "As per the comments above"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Nevýhody: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Výhody: "Lending was excellent"
Výhody: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Nevýhody: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Výhody: "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
Nevýhody: "The food on a couple of the flights was very strange/not hot/not good."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Nevýhody: "my seat back did not recline."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "food es very good, service also awesome,"
Nevýhody: "very dirty plane."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Top of the line service!!"
Výhody: "Loved the food service."
Nevýhody: "The cabin was very hot? How do they work like that? I'm surprised the flight attendants didn't get heat stroke. Anyway, I suppose its cultural as I noticed a lot of places overly heated in turkey."
Výhody: "Food was great... Seated on a Exit row (6b)."
Nevýhody: "No complaints."
Výhody: "Good cabin service and everything else was fine."
Nevýhody: "I'm 6ft 3" tool so leg room always a challenge but it was particularly tight on both flights."
What I liked: A clean plane, including the bathrooms. On time departure and early arrival outstanding crew Sky Club What I didn't like: No meal on a 5 hour flight. Just almonds. Seat was not comfortable. Very hard seat. And there was no pillow to support my head.
Was smooth and easy. Left a little late but still arrived on time.
Nevýhody: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Nevýhody: "Descent and landing seemed as if different pilot in service than from ascend and cruising."
Výhody: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Výhody: "Flight attendants were excellent."
Nevýhody: "Satisfied with flight. It was as expected."
Výhody: "Boarding went well."
Nevýhody: "Crew could be more attentive. They avoided passengers most of the time."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Wonderful friendly crew. Comfy seat. Very pleasantly impressed with the comfort on a CRJ900 -- windows are large and closer to eye level, standing room is enough."
Nevýhody: "Stop being LATE!!!!"
Výhody: "Good crew. Nice seats."
Nevýhody: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Výhody: "Crew was great"
Nevýhody: "I actually can not complain"
Výhody: "Friendly and Professional Crew"
Nevýhody: "Snacks were a bit boring & no tv’s onboard."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "Great customer service. Crew was super friendly and flight was smooth and on time."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"
Nevýhody: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Nevýhody: "Food was terrible, for first class they need to up the standards"
Nevýhody: "Plane was old flight was right on time"
Nevýhody: "Very easy and fast"
Výhody: "Nice enough crew"
Nevýhody: "The MD88 is such a crappy plane for anyone that wasn't born a dwarf. I'm tired of filling out these and yet you do nothing about it. It is criminal to cram is in like sardines like this."
Nevýhody: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Výhody: "Great service throughout. Friendly attendants and easy boarding/deboarding processes. Would fly international with them again in a heart beat."
Výhody: "Every one was nice"
Nevýhody: "No problems"
Výhody: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Výhody: "WiFi and free tv shows"
Nevýhody: "My seat wouldn’t recline"
Výhody: "Short flight so no food, drink or entertainment."
Výhody: "Updating delay information"
Nevýhody: "Chaos on boarding- Growing number of wheelchair boarding."
Výhody: "I enjoyed the movie, all else was good"
Nevýhody: "Did nt get to finish the movie, arrived at destination early. Thank you Delta, great trip."
Výhody: "Plane clean."
Nevýhody: "Unorganized boarding at LGA."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "The help desk personnel was friendly."
Nevýhody: "Due to my first flight being late I missed my second flight. Delta booked me on a flight that was departing 5 hours later instead of the next flight. I had to go and ask to be was put on the stand by list for a sooner flight but not given any priority over the other standby's even though it was Delta's fault that my original flight was late."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "great seats and the Biscoff cookies taste amazing and I had a great flight otherwise."
Nevýhody: "sea salt and olive oil pretzels, which taste really bad and the plane didn't have in seat movie and game screens."
Nevýhody: "I am 5'6 and the head rest was too low for even me, I can't imagine for individuals taller than me. It is a short flight but entertainment would be nice. Plane seemed quite old."
Výhody: "Is my wife and I first time going with the baby (stroller) we thought it as going to be a nightmare but we had a easy experience"
Nevýhody: "Boarding was a mess"
Výhody: "Got Home !"
Nevýhody: "Waited one hour sitting on board the aircraft for it to be fueled!! That's not what you want to do when you have to get home! The aircraft should be ready! And already fueled!"
Výhody: "The crew were very friendly; the power of a smile is underestimated by many, not this crew. Wonderful smiles and service to match."
Nevýhody: "Access to LGA has become too problematic due to the construction. We will use other airports on our future trips to NY"
Nevýhody: "On landing it felt like we crashed into the runway. I think it would have been helpful to have the pilot tell us what happened."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "Efficient crew. Early arrival."
Nevýhody: "Cabin was freezing."