The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
The Layoever in ISTANBUL WAS TOO SHORT. We did not have enough time to cross the entire airport, back through security check and then cross again. It is not reasonable and not right for the airline to sell tickets with unreasonable layover times or to have a representative fast track the process.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Výhody: "Crew was good."
Nevýhody: "Flight was good, not excellent, but good."
Nevýhody: "AWFUL CREW. NEVER FLY. NOT CLEAN. NOT NICE."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Great experience, beautiful people, always smiling ant there to help you."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Everything was great."
Výhody: "Great food options, very tasty. Crew was attentive, polite and professional."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "In general service was great and professional"
Nevýhody: "I honestly don’t any complains about the fly. It was an outstanding fly"
Výhody: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Nevýhody: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
Výhody: "Sandwich was good and the seats had good padding and comfortable."
Výhody: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Nevýhody: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Výhody: "Vegetarian option was tastier than other flights!"
Nevýhody: "They ran out of a lot of food and drinks we wanted. And almost ran out of vegetarian entrees for us even though we requested them ahead of time. Almost no leg room in coach. My touch screen wasn’t working properly which made it hard to choose and watch movies."
Nevýhody: "Having trailer, but not movie"
Výhody: "The check in was with a smile and a good service"
Nevýhody: "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
Výhody: "The flight was for the most part quite comfortable"
Nevýhody: "The person sitting behind me (she could not get comfortable and kept jarring my seat) and the baby crying two rows ahead of \me"
Výhody: "The food was great. The seats were soft and there was enough legroom."
Nevýhody: "We were stuck on an aisle where the seats don't adjust on one of the flights, but it was a relatively short flight. The boarding process was a little disorganized, but we were able to get on the plane quickly. The worst part was the home airport. I don't know how much control Turkish airlines has over that airport, but the bathrooms we're absolutely disgusting."
Výhody: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Výhody: "Nothing jumped off the tracks. Every trip went exactly planned."
Nevýhody: "thru Istanbul"
Výhody: "Planes are very clean, food is excellent, there is plenty of alcohol, and the crew treats economy passengers as if they were royalty. Flying attendants clean toilette each hour, There is also a flower pasted on the mirror in the toilette. All details of the flight have been take care of."
Nevýhody: "1) The safety record is not superb https://en.wikipedia.org/wiki/Turkish_Airlines#Incidents_and_accidents 2) Political situation in Turkey is unstable. 3) Most of Europe is west of Istanbul - the flights to Europe are longer. BUT ANYWAY: THE AIRLINES ARE WORKING HARD TO OVERCOME ALL OBSTACLES AND PRICES ARE GREAT."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Best food ever on plane"
Výhody: "One of the best airlines. The Boring team in Cluj was really pleasant and courteous"
Nevýhody: "No subtitles in foreign languages"
Nevýhody: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Turkish Airlines had new planes with a decent amount of leg room between the seats."
Nevýhody: "I booked the seats really early and did not book the last row before the lavatory, but that's where we were assigned seats."
Výhody: "El almuerzo fue muy rico y la atención del personal excelente"
Nevýhody: "Un poco de calor en la cabina me pareció raro pero llamativo"
Výhody: "The food was pretty good"
Nevýhody: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Výhody: "Everthing was great. I wish US domestic airlines were even half as good"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
Nevýhody: "They don't speak very well English"
Nevýhody: "great delay without explanations"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
Výhody: "Reasonable good food by airline standard. Good entertainment options."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Courteous service, good food and fine entertainment options."
Nevýhody: "The USB charging port wasn't working."
Nevýhody: "No TV's, but ok it was a short flight."
Výhody: "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
Nevýhody: "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
Výhody: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Nevýhody: "Nothing bad to say"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
They don't serve food in "economy" just water
Výhody: "The crew. The punctuality."
Nevýhody: "The confort of the seats."
Výhody: "Movies and bathrooms"
Nevýhody: "1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Plane didn't crash."
Nevýhody: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Good food, good drinks, good flight attendant crew"
Nevýhody: "Seats were not very comfortable. There were also no air vents"
Nevýhody: "Business class had economy seats which is not what you expect especially for an overnight flight"
Výhody: "Large entertainment variety"
Nevýhody: "Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich."
Nevýhody: "Luggage was lost."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "The air on the plane was unable to be controlled."
Výhody: "Check in was swift and efficient. Boarding was organised and flight attendants were friendly and efficient."
Výhody: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Výhody: "Service. Smooth flight."
Nevýhody: "Luggage was held up at baggage claim over 45 minutes, therefore we missed our connecting flight. Had to argue with desk to get rebooked the following morning. Overall took about 2 hours from the time we received our luggage til we got to hotel !! After a 9 hour flight, we were done!!!!!!!!"
Výhody: "Seating, cleanliness, crew courteousy, entertainment."
Nevýhody: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Nevýhody: "professionalist from the whole crew"
Výhody: "The crew was nice about everything. On being asked at the airport to at least change my seat on the second leg flight the personnel did it without a fuss."
Nevýhody: "Tthe first leg was overbooked and they wouldn't let me select a seat and I had to weather through a middle seat that I was not at all comfortable with The entertainment collection can be better specially Indian/Hindi movies"
Výhody: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Nevýhody: "Security at Frankfurt is terrible!!! They open every other bag despite scanning with X-Rays!! Took me 50 minutes to get through security and to my next gate."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Had difficulty walking up and down stairs to plane."
Výhody: "See comments above."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "i could bring checked baggage from Bos-fra, fra-cdg, cdg-fra but it was taken from me on fra-bos flight as being too big! bag came out very late on baggage claim food was poor, they ran out of food, it was served late in my section and there was no choice left. one option only which i could not eat."
Výhody: "GREAT BEER EXCELLENT AIRLINE!"
Výhody: "The crew was great, the aircraft new and tidy, the flight arrived a bit early, the food and beverage options were solid. Loved the complimentary wine and beer! Good movie selection."
Nevýhody: "I was assigned a different seat than I selected when booking - lost my aisle spot although I checked a few days ago and a seat of my choice was clearly assigned on my reservation. The airline agent in the airport was rude and not helpful."
Výhody: "Meals ok. Pillow and blanket nice."
Nevýhody: "Crew stressed. Could not understand announcements. Rude response when questioned."
Výhody: "everything from the boarding and check-in process to in flight comfort."
Výhody: "Comfortable, clean plane and excellent, attentive service on board. We had little time between connections but airport staff offered to drive us, two seniors, to distant gate on his cart which was a lifesaver."
Výhody: "The food, the crew, the cleanness"
Výhody: "Crew, food and enterteintment were good"
Nevýhody: "Boarding was to messy, sits were extremely tight, cabin was too warm and sits does not reclined enough to make a comfortable sleep time"
Výhody: "Crew was great... food was wonderful. The lie-flat seat made my day."
Výhody: "Seat backs are flatter, which for me (a shorter woman) is much more comfortable than the more contoured seats on other airlines."
Nevýhody: "Very dry sandwiches."
Nevýhody: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Výhody: "I liked the food and entertainment"
Nevýhody: "I have flown with Lufthansa before and this is the first time I have had a cabin crew be rude. She came over to ask me if I wanted to switch my seat with someone and I said I enjoy my window seat and the middle seat she wanted me to switch to makes me feel castrophobic. She then proceeded to role her eyes and just walk away. It was very rude and disturbing of her to do that to a passenger. And on top of the rude service, my chair was not reclining causing the flight to be uncomfortable. I feel as though I have to think twice before traveling with Lufthansa again."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Food is excellent as always,could offer a little more alcoholic beverages."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "United needs to update their aircraft equipment. No in seat entertainment for their long haul flights? Shame on them. They also need to take notes from the crews of Lufthansa. This crew was frantic and seemed unprepared during all of their cocktail and meal services."
Nevýhody: "A few days before our travel I attempted to upgrade my booking via your website. It would not let me. I think it's absolutely ridiculous that you charge $50 per just to reserve an economy seat, so I attempted to do so at the Venice airport. I was told I had to do so I in Munich but when we got there I was told there were no upgrades or "forward" seats available. On the plane I again requested an upgrade or to at least to move forward, I was told there was nothing available. My husband and I are a "mature" couple and had been traveling since early morning Venice time. We were seated at the very back of the Airbus.... Our rear location caused us to miss the Coach USA bus to take us the additional 75 miles closer to home so we had to wait an additional hour and a half for the next bus!"
Výhody: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Nevýhody: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Výhody: "Very good"
Nevýhody: "Hi am happy"
Výhody: "Why the 3 hours delay?"
Nevýhody: "Be on time"
Výhody: "thebflight wqs smooth and on time"
Nevýhody: "snack they gave something sweet at 07:00 AM"
Výhody: "The flight attendants where good and welcoming"
Nevýhody: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Výhody: "Space, happy vibes, clean"
Nevýhody: "Nothing it was super"
Nevýhody: "Overhead space on plane was very limited."
Výhody: "Clean, safe short flights"
Nevýhody: "The 30 minute layover was close"
Výhody: "Good attention and food"
Výhody: "Flight on time"
Nevýhody: "nothing I can think of"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Staff were always courteous."
Výhody: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Nevýhody: "All was great."
Výhody: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "Very friendly staff"
Nevýhody: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."
Nevýhody: "Flyght was terible"
Výhody: "clean airplane. staff friendly and helpful. good movie selection"
Nevýhody: "austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet."
Výhody: "Nothing stood out compared to other airlines"
Výhody: "On time departure, friendly staff"
Nevýhody: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Výhody: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Nevýhody: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Výhody: "Great airline, everything on time,exelent service, great staff, good food"
Nevýhody: "Everything was fine"
Nevýhody: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Výhody: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Nevýhody: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Výhody: "The crew was very very nice and flight was very quick."
Nevýhody: "No entertainment at all, music nor tv :/"
Nevýhody: "The flight was delayed but due to efforts of the pilot we were on time!"
Výhody: "Boarding was easy, on time"
Nevýhody: "Crew's attitude for any request was snobby and harsh"
Nevýhody: "It was late No food"
Výhody: "surprisingly tasty meal, smooth and on time flight"
Nevýhody: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Seats, crew, nice plane"
Nevýhody: "Delayed flight. Random boarding,"
Výhody: "On time, smooth takeoff and landing, friendly staff and crew"
Nevýhody: "Everything was fine, even the legroom"
Výhody: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Výhody: "The food was very good! And the movies you could choose too."
Nevýhody: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Výhody: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Výhody: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Nevýhody: "I have no negative comments about this flight. Everything went well."
Výhody: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Nevýhody: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Výhody: "Crew was very friendly and helpful"
Nevýhody: "Should have more movie choices"
Výhody: "Never again with KAYAK. Sorry."
Výhody: "Flight was cancelled. Had to wait in the airport with kids."
Nevýhody: "I had no notification about luggage fee in airport upon registration."
Výhody: "I like the service,was great, flight was smooth,great team!!!"
Výhody: "Seems odd to have to pay for a water and coffee on a flight."
Výhody: "The crew, the comfort, the piloting of the plane, the meal"
Nevýhody: "Boarding procedure not organized. People cut lines, pushed and shoved, there was no entertainment"
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
They canceled our flights that went on anyway.
They canceled our flights but they flew anyway.
Great flight Will go again!
Výhody: "The plane size & comfort was excellent. The staff were very friendly"
Výhody: "Professional crew. Good simple check in."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Nevýhody: "Larger meals."
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Výhody: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Nevýhody: "My suitcase didn't come with the airline."
Nevýhody: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Didn’t happen."
Výhody: "Everything excellent. Comfortable seats in business."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nevýhody: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "Helpful and smiling cabin crew."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Výhody: "The flight was great."
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Easy boarding, plenty of room"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Nevýhody: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Výhody: "Everything. Staff incredible."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "No chargers or tv on planes"
Nevýhody: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Výhody: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Nevýhody: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "that I succeeded to get home"
Nevýhody: "air conditioning in the plane"
Výhody: "Crew was amazing and helpful."
Výhody: "Good short flight."
Nevýhody: "Open both for passengers to enter terminal on arrival in Bucharest."
Výhody: "Short flight."
Nevýhody: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Nevýhody: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Výhody: "The seating availability at the check in time"
Nevýhody: "The TVs never worked"
Nevýhody: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Nevýhody: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
Výhody: "Leg room, online check in, being on time. Overall ok."
Nevýhody: "Old plane, dry food, not too friendly staff and. Not the best value for money"
Nevýhody: "Everything could be better, lost the second connection to Cluj"
Nevýhody: "Boarding via bus."
Výhody: "as if we were at the beginning of aviation"
Výhody: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Nevýhody: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Výhody: "For the first time, in many years, cabin crew apologized for delay"
Nevýhody: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
Výhody: "Very nice price"
Nevýhody: "Delay in flight, delay in lagguage delivery"
Výhody: "Every thing good,"
Nevýhody: "I'am tall man so the seats not enough for me"
Nevýhody: "The airline lost my checked bag"
Výhody: "short time flight"
Nevýhody: "no entertainment/poor food"
Výhody: "Very nice personnel. Great airline."
Nevýhody: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Nevýhody: "1h and 30 minutes late"
Výhody: "Boarding was good, flight and landing"
Nevýhody: "Had to go through security check in Istanbul"
Výhody: "Check in , flight info at airport great !"
Nevýhody: "No choice for food."
Výhody: "Boardibg was on time and the stuff was very nice"
Nevýhody: "I didn like the food."
Výhody: "FOOD and the crew"
Nevýhody: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
Výhody: "Some us above"
Nevýhody: "No leg room between seats"
Výhody: "Everything was excellent"
Nevýhody: "The stuff was outstanding"
Výhody: "All 4 flight attendants were smiling and very courteous ...:-)"
Nevýhody: "Such a short flight"
Nevýhody: "Flight attendants telling me take off my headphones, this isn't 1999"
Výhody: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Nevýhody: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Výhody: "The trip was short:)))"
Nevýhody: "Poor sanitation inside airplane Stewards not smiling at all Seats uncomfortable and broken"
Výhody: "Quick boarding, Cordial crew. We got from here to there efficiently."
Nevýhody: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Nevýhody: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Nevýhody: "Terrible handling of a situation with a passenger with special needs."
Výhody: "Nice crew, roomy seats"
Nevýhody: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Nevýhody: "I tried to make a change to the reservation. They had 4 different romanian phone numbers and all were either busy all day and cut off the call or left me on hold for hours. I finally gave up. Not only did I lose the possibility of a change with a fee I lost the entire reservation completely. I do not recommend them ever if customer service is your expectation."
Výhody: "i bought the insurance and they will not reinburse me.. I am making sure i post this in all the disabled veteran blogs and my facebook.. once i get better i will be taking you guys to court"
Výhody: "safety fly"
Nevýhody: "seats were too small, food looks not well"
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Výhody: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Nevýhody: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Výhody: "Attentive flight attendants"
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Nevýhody: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Výhody: "The low price, the small plane, the food and drink."
Výhody: "Very professional staff. Reliable and trustworthy pilots. My preferred way to travel from Bucharest to Cluj-Napoca."
Výhody: "The flight scadual"
Nevýhody: "Replace airplane to a modern one!"