Nevýhody: "I could put my seat down, the button wasn’t working.."
Výhody: "Crew was amazing and seats were comfortable."
Nevýhody: "I was traveling with my 5 and 10 year old kids. Lufthansa got us three seats in three different locations. When I asked to help us get seats together flight attendants told us that I should ask passengers if they could switch seats. Apparently Lufthansa staff doesn’t ask passengers to do it."
Nevýhody: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Nevýhody: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was pleasant and the entertainment was great. I had a wonderful experience."
Nevýhody: "Perhaps meals. Maybe more options."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "Poor food. Disorganized food delivery. Very poor service at the gate- family separated, no seats together, even it was booked as family flight. Will not fly lufthansa again."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "Crew was great and pleasent!"
Výhody: "short time befor flights"
Výhody: "On time flight, good service."
Nevýhody: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Výhody: "The crew was helpful and friendly."
Nevýhody: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Výhody: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Nevýhody: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Nevýhody: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "LATE!! This is rediculous for a flight company not to be able to board on time so I miss my connection and get stuck for 6 hours"
Výhody: "WiFi on long flight from Detroit to Frankfurt"
Nevýhody: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."
Výhody: "Efficiency and made sure our luggage made it on our connecting flight"
Nevýhody: "All good no complaints"
Nevýhody: "Flight was delayed yet again, waiting area was cramped, information on connecting flights was incomplete."
Nevýhody: "Perfect trip."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "On time. Not too crowded."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "It was a very nice flight everyone was very polite and attentive"
Výhody: "Easy bording pleasant crew"
Výhody: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Nevýhody: "Seats were not super comfortable."
Výhody: "Priority economy class had enough legroom, larger screens, more space to stretch, even water bottle on a side."
Nevýhody: "Boarding was in organizes."
Nevýhody: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "I like that everything is done fairly quickly and efficiently."
Nevýhody: "It may be a cultural thing for some, but two of the flight attendants did not smile at all. Not even really an acknowledgement when I said hello to them. And I tried throughout the flight to see if it was just because they were too busy or simply did not hear or notice me. It's not a big deal now, but it can be if the whole staff were to become silent and non-interactive."
Výhody: "On time and friendly crew"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Everything was great. No problems."
Výhody: "I liked comfort at business class and the flight was great and fast"
Nevýhody: "I didnt like meal before landing was little just soup and salat ."
Výhody: "The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!"
Nevýhody: "Can't think of anything."
Výhody: "When Lufthansa is evolved it was a great experience. Once United took over the service dropped substantially"
Výhody: "My flight home from Belgrade reminded me why I miss flying this superior airline so much! It's too bad they don't do domesticate flights in the USA! A stellar crew of helpful attendants made sure my journey was enjoyable through and through.An exceptional airline."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "Boarding was efficient and the crew were nice."
Nevýhody: "the seating is horrible. it was the tightest seating I've ever experienced."
Výhody: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Nevýhody: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Nevýhody: "Everything was good"
Výhody: "The crew and the timing were ok"
Nevýhody: "The seats were uncomfortable"
Nevýhody: "Don’t be late"
Výhody: "Crew was helpful and food was very good"
Nevýhody: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Výhody: "Nice attention and good food. Plane and seats are confortable"
Výhody: "The space at my feet with the chair in front was a bit akward."
Nevýhody: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Výhody: "Overall KLM experience is good"
Nevýhody: "Food quality was mediocre for a business class flight."
Nevýhody: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Nevýhody: "Not enough leg room"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nevýhody: "Nothing special"
Nevýhody: "Still waiting to board after missing this connection had to be booked on another airline"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Výhody: "Boarding was quick, Flight on time....just a regular service and plane"
Nevýhody: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "OLD plane without comfort or entertainment"
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "They were awesome."
Výhody: "The staff and crew"
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Nevýhody: "55 minute delay was not welcome."
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Výhody: "The flight was on time - which is unheard off"
Nevýhody: "The food was eatable - but not really good"
Výhody: "Late flight 1 hour"
Nevýhody: "Be ontime"
Výhody: "Crew super"
Nevýhody: "food, seat. In general the whole aircraft is not convenient"
Výhody: "Short flight."
Nevýhody: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Nevýhody: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Výhody: "Finally not much delay Double coke with ice"
Nevýhody: "Still some delay"
Výhody: "Staff, seat."
Nevýhody: "Delayed again: 40 mins"
Nevýhody: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Výhody: "Good crew, attentive, courteous, communicative !!"
Nevýhody: "Have the screens work ...."
Nevýhody: "Boarding via bus."
Výhody: "Crew was very good, professional"
Nevýhody: "You should look for a proper bread,better sandwich and a healthier desert."
Výhody: "seats were confortable"
Výhody: "entertainment was good"
Výhody: "as if we were at the beginning of aviation"
Výhody: "Flight was on time, seats were comfortable. Snack was providedeven if flight was short (1h) Polite staff."
Výhody: "Flight left and arrived on time"
Nevýhody: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Výhody: "The planes were very comfortable very clean very well performing landings and takeoffs for smooth no vibration very comforting food was great the staff was amazing some of the best I've ever seen the airports are great too"
Nevýhody: "It was ok for me but someone in a wheelchair might have a tough time"
Výhody: "That I didn't get poisoned."
Nevýhody: "That I couldn't bring myself to test the sandwich for fear of poisoning. You should have seen how many people handed their sandwich back to the stewardess. What happens to those sandwiches? Do they attempt to hand the same ones back on later flights? I think they do. Anyway, take a close look at those sandwiches they give you before you bite into one."
Výhody: "Very nice personnel. Great airline."
Výhody: "Boarding was good, flight and landing"
Nevýhody: "Had to go through security check in Istanbul"
Výhody: "The employees were nice."
Nevýhody: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
Výhody: "Quick and easy to board."
Nevýhody: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Výhody: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
Nevýhody: "They only serve pork meat that was not good"
Nevýhody: "Flight was late and I almost missed my connection to Tel Aviv plane."
Nevýhody: "40 minuets delay Bad food No intertatment"
Výhody: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Výhody: "Everithing was ok!"
Nevýhody: "It was nothing wrong, I feel very well!"
Výhody: "Punctuality, politeness, cleanness"
Nevýhody: "Food, but not so important for me ."
Výhody: "On time, direct flight, friendly crew"
Výhody: "Quick boarding, Cordial crew. We got from here to there efficiently."
Nevýhody: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Výhody: "Staff were cordial and efficient. Boarding was efficient and smooth."
Nevýhody: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
Nevýhody: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Výhody: "It was good"
Nevýhody: "The babuins that got drunk and made o lot of noise"
Výhody: "excellent flight attendants. Fast flight to make up for delay."
Nevýhody: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Výhody: "Had sandwich and beverage on a 40 min domestic flight. Professional and helpful staff."
Nevýhody: "Lack of entertainment"
Výhody: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Nevýhody: "Way too early of a flight, had trouble sleeping on plan."
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Nevýhody: "old plan, dirty. food was terrible"
Výhody: "Take-off and landing on time; Cleanliness of air-plane; Politeness of crew."
Nevýhody: "Non-functioning online check-in (without any warning whatsoever); Indifference of call-centre personnel inventing non-sense excuses; Ignoring booked seats; Outdated planes."
Výhody: "ON TIME."
Nevýhody: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Výhody: "Ground crew informed us on the reason of delay, bad weather over Bucharest."
Nevýhody: "Midnight flight was the only option, and it was even then more than half hour delayed."
Výhody: "Flight didn't exist."
Výhody: "Service and punctuality were spot on. No in-flight entertainment for our short flight from Timisoara to Bucharest, so bring a book or e-book. A good sandwich was provided, though. Just found a fare with Tarom and Air France that is half the cost of the other airlines. I would definitely take advantage of this if I were headed overseas again."
Výhody: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
I sat in premium economy and had a great flight home. The food was great, the crew was super nice and the extra was great to get a little bit of rest.
Výhody: "Everything is good"
Výhody: "Nothing to like"
Nevýhody: "This Iwa’s very bad experience. Never again will use LOT"
Nevýhody: "somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!"
Nevýhody: "My screen was not working"
Výhody: "That eventually I made it to Tokyo via Qatar airways."
Výhody: "Very good crew."
Nevýhody: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Nevýhody: "I missed connection flight from Warsaw to Belgrade, so they sent me on another flight to Vienna and than to Belgrade. All together almost 20 hours of flying. Layover was 1 hour on flight from Chicago. Entertainment Screen was freezing every 10 min. It was imposable to watch movie"
Výhody: "The crew was helpful and pleasant"
Nevýhody: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Výhody: "Crew member were nice people and helpful"
Nevýhody: "Information about delay of flight, food and boarding process"
Výhody: "The flight was relatively short, so that was nice."
Nevýhody: "It left a lot to be desired for a Business Class fare."
Výhody: "Flight crew perfectly ignore you if you want to be ignored."
Nevýhody: "LOT Polish flights always seem to be late--resulting in my checked baggage not being able to get transferred to connecting flights and, thus, final destination on-time."
Nevýhody: "The Odessa airport is confusing for departure but good arrival area"
Výhody: "Again, everything went good."
Nevýhody: "Delay for late."
Výhody: "The staff was amazing"
Výhody: "due to the weather flight was delayed, crew handled it extremely well"
Výhody: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Nevýhody: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Nevýhody: "Flight was delayed"
Výhody: "The crew lady was nice and I liked the food even though it was a one hour flight"
Nevýhody: "Again delay"
Výhody: "You can't beat the convenience of traveling without having a layover which are never guaranteed to be on time. The food isn't bad but service makes up for whatever shortcomings there are in that dept."
Nevýhody: "I wish there was a kid meal option"
Výhody: "I went from Belgrade to WAW and then to Chicago. The flight from Belgrade was delayed by almost two hrs which made out flight to Chicago delyed as well. This was my first time flying with LOT and so far so good. I think the flights from WAW are delayed bcz of the other flights coming into WAW are delyed and since there are only one international flight a day they wait for these flights to arrive so they can take off. This is what happened in my case. The crew was very nice. I traveled with two small children and they were very helpful. I would def flight with LOT again"
Nevýhody: "There were no coffee being offered or kids snackes"
Nevýhody: "Flight was delayed and I lost my connection to NY, I had to get rescheduled flight for day after so I didn't arrive to NY on Sunday but on Monday."
Výhody: "The crew on board we nice and friendly"
Nevýhody: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Výhody: "The plane was on time, friendly crew"
Nevýhody: "Not very friendly crew or gate personnel. Poor boarding process. Stingy with water."
Výhody: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Nevýhody: "The flight wash cancelled."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Nevýhody: "When we bordered ,they used a bus to bring us to the plane.It was cold and windy outside,so,not comfortable."
Výhody: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Nevýhody: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Nevýhody: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "everything was great!"
Nevýhody: "I used LOT Airlines for the very first time to travel to Riga, Latvia. The problems started at the LOT check in counter at O'Hare International terminal. I packed my weeks worth of belongings into a 21" carry on bag expressly so I wouldn't have lost baggage issues. The customer service person forced me to check my bag because it was 3 kilograms overweight even though it was the correct size for carry on. As you can probably guess the bag was lost in the transfer in Warsaw, Poland. After filing a lost baggage claim at Riga, Latvia airport I never heard a word of support, communication, or even an apology from customer service at LOT airlines. I called them several times and their tracking system could not locate the bag during the entire week I was in Latvia. Now I am home in the states and have received an email from LOT Airlines stating that my bag is now at the airport in Riga, Latvia and to contact them for shipping and reimbursement for any costs. LOT is a TERRIBLE AIRLINE! Atay Away!"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "The flight was delayed two hours and I missed my next flight because of that"
Výhody: "it was fine and my luggage arrived"
Nevýhody: "seats no food"
Výhody: "I liked every thing the crew was exelent"
Nevýhody: "Dislike to crowded"
Výhody: "A very nice experience"
Nevýhody: "Again, the flight from Warsaw to Chicago in Jan 6 was much better than the other one from Chicago to Warsaw in Dec 27. That flight (Dec 27) I would rate as okey. Food was poor. Instead of meat there was a piece of conjunctive tissue which was impossible to cut or chew at all. Who made a decision to feed people in limited space with beans? I wish this person would seat among them for 8 hours to enjoy it fully."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "The worst crew I've ever seen"
Výhody: "The flight attendants were very accommodating and offered me a better seat so that I could keep my cat next to me as opposed to under the seat."
Nevýhody: "Boarding was hectic, rushed and disorderly."
Výhody: "We got The opportunity to bid from economy class and upgrade to business class"
Nevýhody: "The seats were uncomfortable even in business class the food wasn't very good very limited entertainment that we have to put away for takeoff . The service wasn't very good we flew with different airlines business class and the differences day and night"
Výhody: "Complimentary snacks & water, polite"
Výhody: "Comfortable, on time, smooth boarding"
Nevýhody: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Výhody: "WeII, I didn't die."
Nevýhody: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Výhody: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Nevýhody: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Výhody: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Nevýhody: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Nevýhody: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Výhody: "The crew was friendly."
Nevýhody: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Výhody: "The crew is fantastic team,Dana is the best!Thank you"
Výhody: "The air Serbia staff were top class"
Výhody: "Comfy and clean"
Nevýhody: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Nevýhody: "No entertainment equipment, video or audio."
Výhody: "good service , everything good."
Nevýhody: "5 hours delay"
Nevýhody: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nevýhody: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Výhody: "Comfortable aircraft"
Výhody: "Crew was extremely nice and helpful."
Nevýhody: "the Air Serbia magazine was the only entertainment available."
Výhody: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Výhody: "Nothing. Rude staff. Horrible food and service."
Nevýhody: "No entertainment No food for vegetarians"
Výhody: "I got to board first because I am wearing a cast on my leg."
Nevýhody: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Výhody: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nevýhody: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Výhody: "Quick flight"
Nevýhody: "Time it took to board and leave"
Nevýhody: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Nevýhody: "Very very bad landing in split and i didn't find my luggage Mina"
Nevýhody: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Výhody: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Nevýhody: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Výhody: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Nevýhody: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Nevýhody: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Výhody: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Nevýhody: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Nevýhody: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Nevýhody: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Výhody: "The price"
Nevýhody: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Výhody: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Nevýhody: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Výhody: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nevýhody: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Výhody: "Flight crew are nice, reasonable service during flight"
Nevýhody: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Nevýhody: "Long Layovers"
Nevýhody: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Výhody: "It was a good flight over all, the service was non-stop"
Nevýhody: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Výhody: "Air Serbia has a great service and tasty menu"
Nevýhody: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."
Výhody: "Food and comfort was good for the price."
Nevýhody: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("
Nevýhody: "The landing was even harder that the fist flight b"
Výhody: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Nevýhody: "Nothing bad to say about it."
Výhody: "Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft."
Nevýhody: "There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon."
Nevýhody: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""