Výhody: "All is excellent"
Nevýhody: "I paid for a certain seat before the flight, and at the check-in my seat was changed to a back row. Because of that by the time I was offered the food, there was no choice, only one food (beef) was available. I was unhappy with that!!!!! The crew tried to solve all the issues on the plane. They were excellent!!!"
Nevýhody: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Nevýhody: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Výhody: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Nevýhody: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."
Nevýhody: "Checked in luggage did not arrive. Arrived on Thursday was told to wait till delivery on Monday. Is it normal for LOT customers to wait for they luggage for 4 days? Disappointed"
Výhody: "The seats and entertainment on the screen."
Nevýhody: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Výhody: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Výhody: "All was good. Have to pay for food. Really?"
Nevýhody: "Have sandwich included in the price."
Výhody: "Very well organized airport, very easy to get to the gate for transfer."
Výhody: "Available seats"
Nevýhody: "Didn’t like food and they didn’t give the ear set- glad I got my own"
Výhody: "Overall it was a good flight"
Nevýhody: "small plane, tight seats, noisy."
Nevýhody: "The flight was delayed over 3 hours and there was no communication at all. Our questions were ignored."
Výhody: "The crew"
Nevýhody: "Change gate"
Nevýhody: "Boarding started on time yet we took off an hour late"
Nevýhody: "The ticket agent was really grumpy, they were late taking off, I am not crazy about prop planes, too much vibration."
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Výhody: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Nevýhody: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Flight attendants were very helpful."
Nevýhody: "The flight was delayed by 30 min. There was no announcement to passengers on the matter."
Výhody: "crew was very good and friendly"
Nevýhody: "vegetarian meal contained no protein"
Výhody: "Staff was great and responsive"
Nevýhody: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."
Výhody: "Large seats, decent fare - although inconsistent."
Nevýhody: "Chairs are bare minimum and starting to fall apart. Crew is bad. Half amenities don’t work (eg no espresso machines, despite the fact they are installed). Almost no entertainment."
Nevýhody: "Terrible never recommend to anyone"
Výhody: "The staff serve nice"
Nevýhody: "Chronic failure in flight schedules"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "The crew was exceptional. Really@"
Výhody: "Everything from the flight, food & service exceeded expectations. Business class was exceptional."
Nevýhody: "I'm still on this roller coaster! Initial flight delayed 3 hrs. Missed connection in Warsaw. Got on another flight with its own connection Munich then Sofia and about to miss that connection too because this flight is also delayed for no reason. Lot app doesn't work. Customer service is horrificly slow and their phone number had me on hold for over 40 min after which dropped my call"
Nevýhody: "Expect flying without delay"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "Airport was small and quick to get through."
Nevýhody: "Missed boarding by 3 min"
Výhody: "Absolutely nothing about checking in process. It was a nightmare."
Nevýhody: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Nevýhody: "Toilets smelled terribly"
Výhody: "Service was very good"
Nevýhody: "The cabin was quite warm; a bit uncomfortable."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "My seat assignments were changed and I was not able to sit next to my husband."
Výhody: "Everything was easy, the planes are small Embraers or Bombardiers with two seats per row. The view up and over the Carpathians was great because you're going rather low and slow compared to jets"
Nevýhody: "Nothing, it was fine"
Výhody: "The seats were more comfortable than in the Dreamliner and I had more room for my legs."
Nevýhody: "The boarding was terrible."
Výhody: "Complimentary snacks & water, polite"
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Výhody: "Entertainment was good."
Nevýhody: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Nevýhody: "The temperature at altitude was far too warm for my comfort."
Výhody: "Boarding and getting off the plane was fast"
Nevýhody: "Our luggage space was occupied with bags from passengers from other rows."
Nevýhody: "Paid for high speed WiFi Could not even check my mails"
Výhody: "The crew was fine and boarding was efficient."
Nevýhody: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Výhody: "The crew was very attentive and personable during the flight."
Nevýhody: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Nevýhody: "Flight was cancelled, difficult rebooking."
Nevýhody: "Nothing except control for entertainment didn’t work"
Výhody: "Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful."
Výhody: "Good view with the high winged propeller plane"
Nevýhody: "Small overhead storage"
Nevýhody: "Terrible hard landing"
Výhody: "Friendly and attentive crew."
Nevýhody: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Nevýhody: "Too late and not too much Information about that"
Výhody: "Muy cumplidos y personal amable"
Výhody: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Nevýhody: "Chair didn’t lean back, unclear that water wasn’t free"
Výhody: "On time flight and friendly staff"
Nevýhody: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Nevýhody: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Výhody: "If I can give this airline negative stars, I would."
Nevýhody: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Nevýhody: "Fligjt canceled, bad customer support, lost bag"
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Výhody: "The two staff I randomly meet and ask for questions"
Nevýhody: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Nevýhody: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Výhody: "Crew was friendly and punctual."
Nevýhody: "Service and seat comfort not as by the same standard as Eurowings."
Výhody: "We arrived in Zagreb 10min early"
Nevýhody: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Nevýhody: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Výhody: "It was a short flight and fairly uneventful. Comfortable airline."
Nevýhody: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Výhody: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Nevýhody: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Nevýhody: "Buses didn't fit all people after landing."
Nevýhody: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Výhody: "Not a good experience"
Nevýhody: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Výhody: "Eurowings employees overall were friendly, helpful and polite. Language was not much of a barrier. Seats were fairly comfortable for their size. Boarding was smooth and efficient. Information given in-flight was nice. I loved the electronic flight path information available on the entertainment console. We did not purchase the entertainment, but it looked like selections were adequate."
Nevýhody: "Food menu was not accurate. Items listed not available. Food prices were too high. $15 Euro for a reheated fish dinner and small beverage is ridiculous. Carry on bags were weighed. Very difficult to meet carryon weight when carrying necessary electronics and chargers along with prescriptions and the recommended change of clothes. Made the trip stressful. I am used to meeting carryon SIZE requirements but the weight requirement was extremely irritating and unexpected. I would not have been able to do a one bag carryon of my clothing with the weight restrictions. It essentially forces a passenger to check their bag ($65 minimum)."
Nevýhody: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Nevýhody: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."
Výhody: "Service onboard was very efficient. Flight was short"
Nevýhody: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Great leg room and very clean plane nothing could be better 😁
Výhody: "yes. It was perfect."
Výhody: "Everything except the delay"
Nevýhody: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Nevýhody: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Výhody: "Clean and neat aircraft with nice crew"
Nevýhody: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Nevýhody: "Flight attendant didn’t smile @ all, it was like we are on her way."
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Výhody: "Clean airplane nice pretty stewardess in short dress."
Nevýhody: "Probably private jet whit hot tub."
Nevýhody: "Nothing in time"
Výhody: "Arrival in time"
Nevýhody: "Compartment for hand luggage was full, no space"
Výhody: "Very nice plane and we left on time and the flight was very smooth."
Výhody: "The airplane was brand new. The crew was very friendly"
Nevýhody: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Nevýhody: "Horrible customer support"
Výhody: "Efficient boarding and disembarking."
Nevýhody: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Výhody: "Absolutely nothing"
Výhody: "Tallin airport is beautiful"
Nevýhody: "Lost luggage and indifferent assistance."
Výhody: "Instructions for connected flights at airpotr were clear"
Nevýhody: "Connection time 10 minutes instead of planned 30"
Nevýhody: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Nevýhody: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Výhody: "Short, convenient, direct, value for money."
Nevýhody: "Not comfortable, small plane."
Výhody: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nevýhody: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Výhody: "most of the crew were polite and helpful"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Výhody: "Newer plane for this stretch."
Výhody: "Short flight"
Nevýhody: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Výhody: "Quick boarding, pleasant crew"
Nevýhody: "Small propeller plane with very limited room, no in-flight service,"
Výhody: "If water was free it would be better. Other than that everything was fine"
Výhody: "Flight was short and sweet, no problems to report."
Výhody: "Easy for my friend and I"
Nevýhody: "SEVERELY DELAYED"
Výhody: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Výhody: "We arrived safely. Bilingual staff."
Nevýhody: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Nevýhody: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Nevýhody: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Nevýhody: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Výhody: "It got me from point A to point B."
Nevýhody: "Seat was uncomfortable and next to an odorous toilet."
Výhody: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Nevýhody: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Nevýhody: "surprised i had to pay for coffee"
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Výhody: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nevýhody: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Výhody: "Boarding was efficient."
Nevýhody: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Výhody: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Nevýhody: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Výhody: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Výhody: "On time"
Nevýhody: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Nevýhody: "Water should be free on the flight"
Výhody: "Bad for 12 hrs flight passengers need hot food"
Nevýhody: "Long flight is not about just saving money"
Nevýhody: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Výhody: "Seat just ok"
Nevýhody: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Výhody: "Flight crew was friendly and personable. Liked them very much!"
Nevýhody: "Norwegian ground and boarding crews are terrible. No announcements and help queuing up the boarding crowd. It's in need of training and improvement."
Výhody: "Boarding was good and food too."
Nevýhody: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Výhody: "Friendly crew."
Nevýhody: "Better entertainment"
Nevýhody: "Food, friendliness of crew, knowledge of crew"
Nevýhody: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Nevýhody: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Výhody: "The aircraft was brand new and clean."
Nevýhody: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Výhody: "When it was over"
Nevýhody: "Ridiculous lack of service, supwr low cost low quality airline. Never again."
Nevýhody: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Výhody: "The only male flight attendant was very helpful and polite."
Nevýhody: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Výhody: "Very efficient!"
Nevýhody: "You got to be kidding! Charging for water!!!"
Výhody: "The middle seat was empty- much more comfortable flight!!!"
Nevýhody: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Nevýhody: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
Výhody: "This service on this flight was excellent and the new plane was great!!"
Výhody: "Crew were very friendly and the plane was clean and modern"
Nevýhody: "Boarding process was a little convoluted and we were delayed by an hour"
Výhody: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Nevýhody: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Výhody: "Service zero I would not take this airline ever again even for free"
Výhody: "Spacious, comfortable"
Nevýhody: "No pillows, breakfast not very good"
Výhody: "Worst ever. Never recommend to anyone."
Nevýhody: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Nevýhody: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Výhody: "Premium Economy was good."
Nevýhody: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Výhody: "Able to sleep most of the way"
Nevýhody: "Delayed leaving. Delayed in the air. I missed my connection."
Nevýhody: "There were no headphones available for purchase."
Výhody: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Výhody: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Nevýhody: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Výhody: "reasonable upgrade to business class"
Nevýhody: "Flight delayed almost 3 hours"
Nevýhody: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Nevýhody: "Excruciatingly slow loading, taxi and flight."
Výhody: "The entertainment system is great!"
Nevýhody: "The boarding process was really bad."
Výhody: "I thought the food was good and the staff was nice"
Nevýhody: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Výhody: "The food, the entertainment, the comfortable seats"
Výhody: "Convenient, reasonable Well staffed and pleasant Boarding handled well"
Nevýhody: "Slight delay on take off"
Výhody: "This flight was so much better than Economy for not much more money. We had plenty of room, footrests, reclining seats, and complementary blankets, food, and drinks. I really applaud Norwegian for making international travel bearable. The staff was very nice and helpful. I would definitely fly Norwegian again."
Nevýhody: "It's nice to get free meals, although they are the dreadful TV dinners of the airline past. However, the bar is now so low that we are grateful for them. Boarding was chaotic and crowded. The flight was delayed two hours. Access to the premier lounges was a wonderful perk. We were able to relax and charge our devices away from the crowded airport terminal main area. Why random people were singled out for extra security checks, when we had already gone through the main security check, was a mystery no one bothered to explain. It really delayed the boarding process."
Nevýhody: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Výhody: "Very efficient crew, food was great, had wine with my meal at no extra cost! I like The aircraft configuration with the seats, it makes it easier to board the plane."
Nevýhody: "Games could be expanded, missed soduko."
Nevýhody: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Výhody: "Almost everything was perfect"
Nevýhody: "There need to be more options for the food when purchasing the ticket, such as gluten free and vegetarian. Also, the wifi did not work on our flight."
Výhody: "Flight attendants were very pleasant. Food and service was good. Good selection of movies."
Nevýhody: "Nothing. It was great."
Výhody: "New plane"
Nevýhody: "Flight was an hour late"
Výhody: "Crew was good."
Nevýhody: "We had to wait in a long line to get our boarding passes checked, and then we waited in a big room before boarding. Seating was a little tight."
Výhody: "Great crew"
Výhody: "Very nise crew, espicily steward Ignas"
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Nevýhody: "Late takeoff - late arrival"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Cheap price"
Nevýhody: "Late boarding and twenty minutes late taking off then no staff to meet the plane when it landed in Stansted for 40 minutes so I missed the train I was booked on which cost me more than the return flight to renew my train ticket"
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Výhody: "Smooth boarding Friendly staff"
Nevýhody: "Flight was delayed 1.5 hrs Dalayed at the gate 1 hr Waiting at the baggage claim 1.5 hrs Very disappointing"
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Výhody: "its cheap AF"
Nevýhody: "there aren't even seat pockets or tray tables...thats how no-frills this flight company is."
Nevýhody: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "My American friend and myself were flying Rome to Palermo. The boarding line was chaotic without any sense of order. The attendant had my friend and I make sure our baggage fit into their container, along with others. An Italian man who's bag was clearly wider, was let through free of charge. They asked my friend if she was Italian and when she responded in English they said she needed to pay the 55 Euro fee. The only other people who paid besides my friend and I was a family of four from England even though it was clear that other larger bags were let in. Save your frustrations and pay extra for a more professional flight!"
Výhody: "We got to our destination. Our bags arrived at our destination."
Nevýhody: "1. Despite a delay of over 3 hours, RyanAir provided neither reimbursement nor meal vouchers, despite both being required by EU law. 2. Our boarding passes said, "if your flight is cancelled or delayed for at least two hours, ask at the ticket counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance." When we learned the flight would be delayed 2+ hours, we followed these directions; the gate agents told us, quite dismissively, that it applied only in case of a 3-hour delay. After wrestling with NAP's snail-pace wifi, I found the relevant text on the RyanAir website and showed it to a gate agent. She said her supervisor had told her that it had to be a delay of 3 hours but that she would check with her. I never heard from her again. It became a moot point when the flight was delayed more than 3 hours. Even then, the gate agents did none of the things the text said they were supposed to do. 3. The gate agents were not RyanAir employees, and it seemed RyanAir did not communicate with them in a helpful way. Independent of this, though, they were also just not competent. Here are some other things that happened: - About 2 hours after the scheduled departure, despite there being no plane at the gate, one of the gate agents started the boarding process. He let about 30-40 people into the holding pen; then a passenger pointed out that the delay had increased another hour. The passengers in the holding pen had to stay in there (one asked to leave to use the restroom and the gate agent told him he would have to surrender his passport while he was gone). - Once the 3-hour delay was posted, they started handing out gate check tags like candy. It was unclear why; perhaps they thought it would soothe the passengers' anger. We did not request one then. When we boarded, my wife asked for one. The gate agent did not even acknowledge her request (despite still having a good number left). - When the plane did arrive, the passengers in the holding pen rushed the door of the jetway. About 15 made it into the jetway (and, I guess, onto the plane) before a gate agent shouted at everyone to stop, ran over, and closed the jetway doors. 4. In other news... passengers were loud and rude. When the delay was first posted, they formed an angry mob around the gate agents and yelled questions that could have been answered by reading the monitor. Half of them had their seat belts off and were standing as soon as the plane landed. The whole row behind me was so loud I couldn't hear the music coming form my earbuds. The guy behind me pushed me as we were getting off the plane because he thought I wasn't going fast enough. Needless to say, no one should ever fly RyanAir."
Výhody: "We got to Rome"
Nevýhody: "Ryan was located at the farthest location away from the entrance in terminal 2. Then the gate was completely on the other side of the airport. 20 walk / run actually. We almost missed the flight, which boarded outside in the rain."
Výhody: "Just whet I had booked a flight to and from Barcelona."
Nevýhody: "On the way out they ran out of drinks, on the way home we couldn't here the staff over the tannoy."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "Didn't even serve water. Super budget"
Nevýhody: "The announcements over the PA system are garbled. I challenge you to sit in the body of the Plane and compare the diction on the Security announcement to that of Pilots/Cabin Crew This is particularly relevant when the Pilot recommends passengers to keep their belts fastened during flights. Cabin Crew fail on repetitive announcements -such as food service. It is almost like a race to see can they beat a time set by a previous Crew member on the flight out!!"
Výhody: "Did not take flight as it was canceled with no reason given. Could not reach an agent over the phone to rebook."
Nevýhody: "Refused to refund us for prepaid luggage when we decided we were going to travel with less bags. Flights canceled with no reason given."
Nevýhody: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "The price"
Nevýhody: "The flight was delayed, crowded in the waiting room"