The flight attendant from SFO to Doha was amazing and so eager to serve
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
Výhody: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Nevýhody: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Nevýhody: "Food options were very similar. And the pre-made meals are hit or miss"
Nevýhody: "Keeping flights and terminals accurate and on time. Not loosing thousands of dollars of my belongings they lost my luggage"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Crew was great, seating was cramped."
Nevýhody: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Nevýhody: "Delayed flight for no apparent reason"
Nevýhody: "Delays twice which cost me lots of stress and taxi $"
Výhody: "Very comfortable plane and entertainment offered is excellent"
Nevýhody: "Headphones way too big (even when made as small as possible) 2 of 3 checked bags sustained damage to the structure of the bags! Passenger control was poor. Guy behind us was watching videos on his phone throughout flight without headphones-broadcasting to the rest of the seats around him."
Nevýhody: "It could be better if they serve food from Doha to Islamabad."
Nevýhody: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Výhody: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Nevýhody: "Internet kept cutting off despite me paying."
Výhody: "Good movies, comfortable seats"
Nevýhody: "Staff was not attentive. When requested for a drink with meal, the hostess promised to bring it later but never did."
Nevýhody: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Výhody: "great staff"
Nevýhody: "Some of the head phone are not working at all...."
Výhody: "Hindu meal only be vegetarian"
Nevýhody: "All is good"
Nevýhody: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Výhody: "Always fun flying with them."
Nevýhody: "Nothing disposable about the airline but booling process gave me a headace"
Výhody: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Nevýhody: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Výhody: "I love the smiley flight attendant , especially for long distance flight. It would make it better trip to have smiley and helpful flight attendant. The meals provided by QA is good. it would be better with more fresh fruit on every meals."
Nevýhody: "Should use 380 craft"
Výhody: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Nevýhody: "The sandwiches are a little dry and movie selection a little limited."
Výhody: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Nevýhody: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Výhody: "the flight was comfortable"
Výhody: "Service outstanding"
Nevýhody: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Nevýhody: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Výhody: "Crew were nice as always and the toilets were clean."
Nevýhody: "Movie selection wasn't that great and food was disappointing. My meal was cold and unappetizing. Vegetarian food can be delicious and vegetarian meals used to be good in QA. I've noticed it declining in quality over the past year. Bread is always cold and hard and vegetables are sometimes tasteless. I also never get good dessert :( luckily, the cabin crew giving out food still had some other food I could eat so I just gave back my special meal which was cold and unappetizing."
Nevýhody: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"
Výhody: "Everything was good."
Nevýhody: "More movies, no wifi, better food"
Výhody: "The food and crew."
Nevýhody: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Výhody: "The crew members are amazing."
Výhody: "Food was good."
Nevýhody: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Výhody: "The staff"
Nevýhody: "I thought the flight was fine :)"
Výhody: "The QA Crew acted with courage during very severe turbulence, continuing to be professional despite injuries"
Nevýhody: "QA HQ did not respond to the emergency with professionalism. They did a decent job w/hotel accommodation but only the hotel reception provided any communication. Only constant complaints led to food being provided at the airport after a 6 hour wait to board. No compensation was offered by QA when we arrived in Doha. Nothing. Exceptionally poor performance by an airline you expect more from."
Výhody: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Výhody: "The friendliness of the crew."
Výhody: "Schedule of flight"
Nevýhody: "Space between seats were smaller"
Výhody: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Nevýhody: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Nevýhody: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."
Výhody: "Almost nothing"
Výhody: "Food and drink options. Courteous."
Nevýhody: "Smells from others"
Výhody: "The plane was neat, clean and the services was world class. I was made to feel at home with service always at my finger tips."
Nevýhody: "Nothing to report."
Nevýhody: "The codt of the ticket has been deducted twice from my account. So I paid double of the price. Please thankfully correct this mistake to continue using your services. Regards"
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Best crew, clean, well maintained, good flight experience"
Nevýhody: "Flight was delayed by 1:30 hrs Not much info was given"
Nevýhody: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Nevýhody: "Boarding. The gates were cheep changing. Poor room between seats."
Výhody: "Friendly and helpful flight attendants, delicious food, great movie selection."
Výhody: "Plane clean, newish. Went up, took us there, landed."
Nevýhody: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Výhody: "The food, cabin crew behavior, entertainment systems were decent."
Nevýhody: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Nevýhody: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Výhody: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Nevýhody: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Výhody: "Almost nothing specially the flight from Dhaka, If I known that the level of business class is like that, I would have bought economy"
Nevýhody: "I was selected to seat near the window before departure dare unfortunately i found my self in the middle of the people, so dissapointed"
Výhody: "The check in at Budapest was very helpful."
Nevýhody: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Good food, comfortable seat, good timing."
Nevýhody: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Výhody: "N O T H I N G"
Nevýhody: "Very unorganized and poor communication services"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Food on board"
Nevýhody: "Every thing they did to me Not wanting to speak english Not willng to help at all and shaking shouders when I asked a question thier only english no english And showimg no regard to of my problem I tell you what if This airline wants to earn my bunness then they must know not all of us speak turkish And I they are noy wlling to speak english then let Them only do busniss whith Turkish people only I am beyond dessapointed"
Výhody: "Food and comfort was great."
Nevýhody: "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
Výhody: "We were happy about everything on the flight. The flight crew was attentive, the food was good, and the baggage came to the pickup carousel quickly."
Nevýhody: "We liked everything."
Výhody: "I have taken the same route earlier past year Atlanta-Istanbul-Sarajevo ,and return Overall best experience best comfort and definitely beat food"
Výhody: "Crew friendly and accommodating."
Nevýhody: "Much of food, esp mac and cheese, cold."
Nevýhody: "The seats were hard and lacked legroom"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "I love everything about this airline. I'm a fanboy of Turkish airlines every time. Great in cabin entertainment, great service, always awesome aircrafts."
Nevýhody: "i had asked for an aisle seat and ended up on seat 7C which is the one that is next to the seat where the stewardess sits down. I wouldn't have minded at all but my seat and the one next to it didnt recline anywhere near as much as every other seat in the whole airplane. It was really uncomfortable for me and the person who was seating next to me. Hopefully this will be the last time i get stuck in that kind of seat."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Nevýhody: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Food was very good"
Nevýhody: "the smell of the airplain was very bad"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Nevýhody: "Delay in receiving luggage ,"
Výhody: "Enjoyed the flight, airports, service."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The flight was good. The boarding was appalling."
Nevýhody: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Nevýhody: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Výhody: "Everything was perfect"
Výhody: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from onboarding to collecting luggage."
Výhody: "Very helpful staff"
Nevýhody: "Entertainment system"
Výhody: "Great selection of beverages."
Nevýhody: "The seats were not padded well. It was too uncomfortable for a 12 hour flight."
Výhody: "The over all services were excellent. I enjoyed the flight, price for flight, food and entertainment."
Nevýhody: "I had a 20 layover in Turkey. I wish there was more use of English language at their terminal in Istanbul. Majority of the flight monitors were in Turkish so it was confusing for an American traveler."
Výhody: "lots of leg room good food"
Výhody: "Great staff and smooth on time flight"
Nevýhody: "Small plane"
Výhody: "I liked the movies , comfortable seats, food was great!!!"
Nevýhody: "If we had free WiFi"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Thanks for the good care."
Nevýhody: "Beta information for the flight"
Výhody: "It was very comfortable and service was great and good food and drink"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The process went just as it should. Everything was on time, orderly, pleasant and successful. I was able to get to my transfer on time, feeling good and ready for the next leg of the journey."
Výhody: "The food and attention of personal crew"
Nevýhody: "Delays in the itineraries and the entertainment system did not work well"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The service on board was excellent."
Nevýhody: "Boarding got a little bit chaotic for families with small children."
Nevýhody: "The flight was delayed twice and the gate was changed..."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Everything except boarding"
Nevýhody: "Boarding process was incredibly disorganized"
Výhody: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Nevýhody: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Výhody: "Efficient boarding process"
Nevýhody: "Only got a cookie for food"
Nevýhody: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
Výhody: "The atmosphere they create is very comfortable"
Nevýhody: "I don’t now"
Výhody: "Very hospitable. Really enjoyed the food. Got bumped up to Business class on both legs of the trip."
Nevýhody: "The boarding could have been better organized at Frankfurt. Was very scattered."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "My booking and ticketing went very well Lufthansa was great"
Nevýhody: "I didn't like anything"
Výhody: "There was a problem with baggage self checkin and it was hard to tell what to do"
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"
Výhody: "Efficient loading. Flight was on time. Nice crew."
Výhody: "My highlight for the travel was the AMAZING flight attendant named JENS. He is a bright soul. Positive, sharp, witty, and humorous. Just what I needed on a 8 hour flight over the Atlantic."
Výhody: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Nevýhody: "Taking back the headsets 30 mins before landing."
Výhody: "comfort, crew"
Nevýhody: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "lufthansa always on time, relatively comfortable economy seat with relatively enough leg room for a larger person. food was pretty good. no problems checking in. staff mostly friendly. the germans are efficient."
Nevýhody: "one very rude flight attendant, the others were nice."
Výhody: "The food, the crew, the cleanness and the entertainment"
Výhody: "Crew was great... food was wonderful. The lie-flat seat made my day."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Disappointed overall. United Airlines took over here and you could immediately tell the difference."
Nevýhody: "Seats were uncomfortable, no food only snack which is typically crushed pretzels. I typically never fly United because of their service, food etc very poor"
Výhody: "I was comfortable, not affraid."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "terrible flight bad food, the options were finished by the time they reached line 30. the entertainment had 3 old movies in English. wishing the flight will finish because it was very jumpy, after all this it ended in an emergency landing. Lufthansa was very disappointing."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "Seats were not very comfortable. Probably fine for someone of average height, but no way to adjust the headrest for someone shorter."
Výhody: "Crew on the plane was helpful getting us to our seats."
Nevýhody: "Flight from Florence was delayed 20 minutes, which resulted in a much shorter layover. We needed to run from one end of the Frankfort airport to the other to make the flight. We are over 60 and just made the flight."
Výhody: "I liked that Lufthansa was able to get me a flight home on the day planned in spite of the strike. I love Lufthansa's customer service. The flight was excellent. As usual the fight attendants were great. They worked together to get every thing done and make passengers comfortable. I prefer to fly Lufthansa"
Nevýhody: "There were many empty seats in the economy plus section. Once in flight passengers were offered an upgrade but it was still about 300 dollars. I understand that if the price for an upgrade dropped once in flight people would just wait until then to upgrade. However, I think something should be done differently somehow. If economy plus is frequently not full then please consider refiguring your planes to give regular economy just a bit more space, even an inch or two would make it nicer. At the end of our flight the passenger behind me was crying because of pain in her jaw and face. The flight attendants were very attentive, and did all the right things. Except they advised the passenger to see a dentist before her flight home. They should know that sinus pressure, or pain from a sinus infection, can feel like a tooth problem. Just FYI. A suggestion to visit an urgent care center that day would be more appropriate. An urgent care center would be able to take care of sinus problems (she sat behind me for a transatlantic flight I can tell you she had some). An urgent care center would also be able to refer her to another provider as needed."
Výhody: "The Flight itself ,service was excellent, however the experience at Frankfort airport was bad."
Nevýhody: "Terminal at Frankfort -Too long a walk to reach buisiness lounge from arrival gate from Bengaluru,by the time we reached there it was time to walk back all the way for Tampa departure gate."
Nevýhody: "Allow business passenger to use front bathroom."
Výhody: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Nevýhody: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Výhody: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Výhody: "Usual faultless KLM experience"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Výhody: "The friendliness of the crew"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Nevýhody: "They left my bag off the plane. Ridiculous."
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Výhody: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nevýhody: "The earphones could have worked!"
Nevýhody: "Larger meals."
Nevýhody: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Výhody: "Efficient boarding system, clearly signposted. Professional staff"
Výhody: "Efficient crew"
Nevýhody: "Long, slow line at check in. Not many new movies or tv shows"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Food and staff behaviour"
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Nevýhody: "The movie selection did not seem extremely varied."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Výhody: "Really friendly staff. Great service"
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Výhody: "Pleasant flight"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Nevýhody: "Tiny old cramped plane."
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Nevýhody: "Two hours delay in the start."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "great choice of entertainment content, friendly crew"
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Nevýhody: "I missed my flight because of MU"
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
Nevýhody: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Nevýhody: "Flight was a little warm"
Výhody: "On time"
Nevýhody: "Send notifications"
Nevýhody: "Seat comfort"
Nevýhody: "Food wasn’t that good and there could have been better entertainment options (more movies, TV shows). Internet was terrible."
Nevýhody: "Food was not it should be for business class"
Nevýhody: "Really I have taken this flight several times and they are always perfect"
Výhody: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Nevýhody: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Nevýhody: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."
Výhody: "Our flight got delayed for 3 hours and they where ri rude to us"
Výhody: "In flight entertainment and lunch served. Special accommodations made for our child."
Nevýhody: "Nothing...a wonderful experience!"
Nevýhody: "The flight arrived late 1.30 hours, so I miss the domestic flight."
Výhody: "All was average"
Výhody: "The seat was good"
Výhody: "Nice tilt to seats, good food and service"
Nevýhody: "Cabin WAY too hot, poorly controlled small children"
Nevýhody: "If flying on time its always late even more than one hour"
Nevýhody: "Very old planes. Poor cleanliness"
Nevýhody: "Lagos Cairo flight is very poor and old plane, and we had 2hours delay Cairo Dubai better plane but due to the delay initially another delay in Cairo"
Výhody: "Didn't like anything"
Nevýhody: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Nevýhody: "We received our baggage 2 days later"
Nevýhody: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Výhody: "Good seats reasonable service and chk in was easy , food is excellent."
Nevýhody: "Very noisy ."
Nevýhody: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
Výhody: "The hotel and the food"
Výhody: "Every thing"
Výhody: "We arrived safely."
Nevýhody: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Výhody: "There was nothing special about this flight"
Nevýhody: "The plane was old and not very clean. No personal tv for a 5+ hour international flight. baggage took almost 1 hour after landing. Overall I’m not impressed at all and have flown on much better airlines."
Nevýhody: "When I asked the flight attendant for an extra snack, he proceeded to tell me he had none left when I could look directly into the tray and see that there was more than enough. After calling him out on this, he complied."
Výhody: "The food was good"
Nevýhody: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
Výhody: "Crew were professional, despite flight was almost fully booked. Food portion (i had beef meal) was very small (beef). Drinks are ok. Landing was very smooth."
Nevýhody: "Egyptair online check-in failed to issue the boarding pass, just managed to change my seat. The same failure occurred on my way back to Cairo, and reasons are not clear!"
Výhody: "Boarding process extremely fast, starting from check-in till boarding. Take-Off on time. Very smooth landing."
Nevýhody: "Crew lacks practical experince, especially clear due to the that flight was almost fully booked. Some lack of control or responding to passengers eventually was clear."
Výhody: "Crew was nice"
Nevýhody: "Very rough landing."
Výhody: "Very comfortable 2-2 configuration of aircraft. Short flight with no hasstle once you board. Only convenient nonstop option between Cairo and Tel Aviv. Plane half empty. Ontime arrival."
Nevýhody: "Not possible to print boarding pass, even at Luxor airport counter from where we originated, which means we could not use transfer service at Cairo and has to que again for all security and checkin lines. I checked in online but airline changed our seating without telling us. Egypt Air created this airline only for flights to Tel Aviv, so difficult to find checkin counters. One feels they don’t encourage people to take the flight."
Výhody: "Great crew, members always welling to help"
Výhody: "Good service in flight. Better food than most"
Nevýhody: "Airport handling"
Výhody: "Crew was lovely"
Nevýhody: "All was fine"
Nevýhody: "Lots of security checks with no solid standards"
Výhody: "Excellent Helpful boarding & on flight crew. New aircraft"
Nevýhody: "Very poor entertainment choices."
Výhody: "Time..... everything was on time no late ..flight take off on time with good security Processing"
Nevýhody: "Nothing really"
Výhody: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Výhody: "Staff was attentive and welcoming"
Výhody: "Very friendly cabin crew."
Výhody: "Food was better than most"
Nevýhody: "On the first leg, 4 people were issued the same seat. Was redirected to two more seats, both of which were broken. Flight boarded late. When I finally picked up my bag, it was mangled. Rips and tears everywhere. No idea what they could have done to it."