Long lines to check in at 5 am on October 22 and no nowhere to sit at Izmir airport waiting for the Munich bound flight ticket check in to open.
They literally destroyed our luggage, 3 out of 4 wheels broke, the luggage had some sort of oil (smelled like olive oil) all over the luggage and even damaged some of the items inside (as the luggage cracked everywhere this oily substance got in).
The WiFi didn’t work throughout the whole flight. So we couldn’t access the entertainment and we couldn’t even access the English food menu since the QR code only works if you’re on the plane’s WiFi.
Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Výhody: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Výhody: "Seats were good"
Výhody: "Nice seats, clean spacious airport, nice crew"
Nevýhody: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Výhody: "Departure and arrival were right on time."
Nevýhody: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Nevýhody: "One hour delay and baggage retrieval also took one hour"
Výhody: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Nevýhody: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Nevýhody: "We had were more than 3 hours late"
Výhody: "Comfortable and spacious seat allowed me to slee most of the flight!"
Výhody: "Nice crews. Flight was on time"
Nevýhody: "There is no instant noodle as in Suncafe (menu)"
Výhody: "smooth check in and boarding"
Výhody: "I like the competative rates and on time schedule."
Nevýhody: "Lost my luggages"
Výhody: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Nevýhody: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Výhody: "Short wait"
Nevýhody: "Not enough leg room"
Výhody: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Nevýhody: "Didn’t get to it"
Výhody: "The employee were professional and nice. Every thing went smooth"
Výhody: "Mostly everything was fine with the flight"
Nevýhody: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Výhody: "The lounge"
Nevýhody: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Výhody: "Fast amd easy flight"
Výhody: "Quik flight"
Nevýhody: "The fiod I requested from the menue was not available"
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Výhody: "Wonderful flight. Everything was Handled well by flight staff"
Nevýhody: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Výhody: "We got where we were going safely"
Nevýhody: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Nevýhody: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Výhody: "Staff was nice"
Nevýhody: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Výhody: "Cost was reasonable."
Nevýhody: "Often it has delays."
Nevýhody: "Delayed 35 minutes"
Výhody: "Good flight overall and crew good"
Nevýhody: "Left half hour late otherwise satisfied"
Výhody: "customer service in general.."
Výhody: "Plane was veryClean. On time. Staff were very frindly"
Výhody: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Výhody: "efficient boarding"
Nevýhody: "seat a bit worn out. luckily it was a short flight"
Výhody: "Everything perfect I Like the sun express"
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Výhody: "Crew was good, cheap price"
Nevýhody: "Rough landing, and very poor luggage service upon arrival"
Výhody: "Seats were comfortable, crew courteous"
Nevýhody: "Good value for money"
Výhody: "The price was good"
Nevýhody: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Výhody: "Was the Crew very rude"
Výhody: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Nevýhody: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Výhody: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Výhody: "The crew was fine."
Nevýhody: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Výhody: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
Nevýhody: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
Výhody: "The flight was very uncomfortable and dirty"
Nevýhody: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Nevýhody: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Výhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nevýhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Výhody: "Easy; fair prices; budget rates"
Nevýhody: "no entertainment (N/A)"
Výhody: "Cheap ticket prices"
Nevýhody: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Výhody: "Nice and fast plane ride."
Výhody: "Cheap price with basic seats but all in good order and plenty of leg room"
Nevýhody: "The check in processes was very very slow"
Výhody: "Free cup of ice."
Nevýhody: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Nevýhody: "seats are not comfortable at all"
Nevýhody: "Wait time, customer service"
Výhody: "Everything was smooth from boarding to landing."
Nevýhody: "Not bad"
Nevýhody: "Landing was very rocky"
Výhody: "Ontime departure and arrival. Friendly crew. Comfortable."
Nevýhody: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Nevýhody: "Checkin takes à long time"
Nevýhody: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Nevýhody: "Flight got delayed Grumpy crow Seats not comfortable"
Výhody: "Everything was on time, crew was nice, a lot of empty seats"
Nevýhody: "Noisy children..."
Nevýhody: "We were delayed 7 hours without any explanation or compensation or apology."
Výhody: "We did an error in booking the return date, & found no point of contact to change the date"
Výhody: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Nevýhody: "The flight was only hour and 30 min, so I have no criticism for this flight"
Výhody: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Výhody: "Liked their flexibility and welcome agent was serving us."
Nevýhody: "We didn't get a glass of water. Shame on you"
Výhody: "Very nice crew, smooth flight, on time."
Výhody: "it's fine. It gets you from point A to point B."
Nevýhody: "It's almost outrageous that they don't give water."
Výhody: "It is fine. It gets you from point A to point B."
Nevýhody: "It's almost outrageous that they don't give you water."
Nevýhody: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Nevýhody: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
Výhody: "30 minutes late leaving Denzili, but otherwise fine. Denzili airport and easy airport to navigate."
Nevýhody: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Výhody: "Although the previous flight was late, the boarding has waited for us to come."
Nevýhody: "The staff's English was not understandable at all even for a native speaker."
Výhody: "It was a fast flight, flights have a low bar for comfort and food. The seats were fine and I slept through the flight so I cannot comment on the food but everything was clean and the staff was polite. The style of the aircraft is what shocked me. It seemed modern and almost like they hired an interior design person for style not function."
Nevýhody: "The flight was delayed. But hey, that happens with flights"
Výhody: "smile of 1 crow chair not bad"
Nevýhody: "timing check in boarding landing I had 2 flights and both we boarded late and arrived late of course. I will never use this air lines again in my life"
Nevýhody: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."
Výhody: "It was a smooth ontime flight, helpful customer service."
Nevýhody: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"
Výhody: "After my entire nightmare the flight attendant gave me a free coffee."
Nevýhody: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
Nevýhody: "We arrived late and had to run over the airport to not missing our next flight. Arrived from Paris and had to take flight Istambul to Antalya."
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Nevýhody: "Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not."
Výhody: "Quick check in."
Nevýhody: "Flight was late. Staff can use more English training. High baggage fees and strict rules."
Výhody: "Value for money"
Nevýhody: "No snacks or even water given"
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Nevýhody: "The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on"
Nevýhody: "They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay."
Výhody: "On time, good service"
Výhody: "I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline."
Nevýhody: "Literally everything. This is a gargbage airline."
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Nevýhody: "Night flight, do not stop talking"
Výhody: "Boarding process was painless."
Nevýhody: "No free food."
Výhody: "didnt like it"
Nevýhody: "That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag."
Nevýhody: "I never knew you can make the sit rows so close to each other :)"
Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"
Nevýhody: "Leg room is very bad"
Výhody: "Good communication with the crew, very kind and nice."
Nevýhody: "I didn't like the surprise of finding out checked baggage can only weigh 15 kg. Normal is 20-22. It a cheap infuriating way to rob passengers. will NOT fly them again"
Výhody: "The leg-room was ok only because we were assigned to an exit row."
Nevýhody: "No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all."
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why. Not enough room for legs. We paid for options to check online but it was not available."
Výhody: "Very nice and helpful staff and crew"
Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Nevýhody: "Dying of thirst."
Nevýhody: "The announcement finally boarding, then when everyone was waiting they delayed the flight. They gave one half a cup of water and when I asked for more I was told that I would have to purchase it. they offered nothing no snacks no entertainment uncomfortable seats only 5 kilo carry on and 15 checked luggage. Even though on the Czech air website site it allowed for 23k.I hope never to take that flight again, it wasn't even cheaper."
Výhody: "See above. But we given water."
Nevýhody: "See above."
Nevýhody: "Hi, Words cannot describe the damage your crew made when separating the seats between my wife and I. She is pregnant and I wasn't able to sit by her during the flight. SHAME ON YOU!"
Nevýhody: "nO ON LINE CHECK IN AVAILABLE Only received a glass of water No entertainment It was not a Czeck airline aircraft, it was smartwings I paid for a schedule airline quality flight, received a substandard charter flight service"
Nevýhody: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Výhody: "The crew was OK."
Nevýhody: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "The flight was sopuuse to depertur in 23:50 and we take of after 1"
Nevýhody: "late on our way to and from Europe, seats are uncomfortable"
Nevýhody: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Výhody: "The most horrible flight I have ever been on in my life"
Nevýhody: "איחור של שעות ארוכות גם בהלוך וגם בחזור. יחס מזלזל ומחפיר. חברה לא רצינית ולא מקצועית. מטוסים ישנים ולא נוחים.דיילים קצרי רוח ולא נחמדים."
Nevýhody: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Nevýhody: "P.S. I'm not sure they are actually qualified to be called an airline. I would not let them run a grocerry store..."
Výhody: "Friendly service, helpful ground staff."
Nevýhody: "It may be was not the company fault, but the security check was very long and hypercritical"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Reasonable price"
Nevýhody: "Late departure"
Nevýhody: "The delay of 2 hours"
Nevýhody: "the flight was late by 2 hours. The flight that was supposed to take off 50 minutes after our flght took off an hour before our flight!!! will try not to fly with that company again!!!! will not recomend to fly with that company even to people that I don't like!!"
Výhody: "Absolutely nothing."
Nevýhody: "Original departure time: 20h Effective: 23h Because of this unbelieveble delay, I lost my bus to Piccadily and got stuck at the airport to get a train. Result: I was supposed to arrive at the hostel 22h quietly but arrived 4am in the morning. Company Explanation: plane in Madrid. Did they not know that people had bought the ticket and waited in Prague? Where is their responsibility? 110 kc not account for it"
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Flight on time"