Baggage charge is nothing short of obscene, especially w/ lack of service provided
Výhody: "Staff, not fully booked, lots of food and snacks"
Nevýhody: "Rushing from one terminal to another because the flights were too close together for my itinerary"
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "Better choice of movies"
Nevýhody: "Movies , Wi-Fi , Live Shows"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Výhody: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Nevýhody: "The food standard seemed to be lowered a little bit, but still very well prepared."
Výhody: "Nothing stood out"
Nevýhody: "Nothing Stood out"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Nevýhody: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Výhody: "Great service & lots of room to sleep"
Výhody: "Great flight. Lots of good food."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "The crew took very good care of us with food and drinks"
Nevýhody: "Updates by the captain about the situation were too few, too infrequent."
Výhody: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Výhody: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Výhody: "On time departure; easy flight; seating was spacious"
Nevýhody: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Výhody: "No assists"
Nevýhody: "Poor service"
Výhody: "Everything was fine"
Nevýhody: "Seats too small."
Výhody: "Service and food were amazing! The flight crew were wonderful and gave us a tremendous amount of intention!"
Nevýhody: "Nothing... the flight was great!"
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Crew; polite helpful and professional."
Nevýhody: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "My upgrade to first class. Service she good is good considering short flights"
Nevýhody: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "They charge you an extra $ 100 DOLLARS FOR THE OPTION TO PICK YOUR SEAT AND WHEN YOU CHECK IN THEY SAY THAT IT WAS JUST TO SIT IN THAT SECTION OF THE PLANE. WE PICKED OUR SEATS BY THE FRONT BULKHEAD AND WHEN WE CHECKED IN THEY REFUSED TO GIVE US THOSE SEATS BECAUSE THEY SAID OTHER PEOPLE PAID MORE THAN US TO HAVE THEM. THEY SHOULD BE INVESTIGATED FOR THIS KIND OF FRAUDULENT ACTIVITY."
Výhody: "The whole experience was excellent didnt hv to wait long for luggage"
Nevýhody: "Pressure to make connecting flight"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Výhody: "Helpful staff"
Nevýhody: "I was uncomfortable with the space"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Výhody: "I like that this plane had more leg room then other airlines."
Nevýhody: "Narrow feeling seat"
Výhody: "There was no food"
Nevýhody: "Cramped seating"
Výhody: "Got an entire row to myself so I could lay down and sleep! Thank god! Flight smooth and attendants were kind. I was on a connection and thought I was going to miss my flight but thankfully they wait or all passengers from connections to board (from delayed flights arriving)."
Nevýhody: "I am gluten-free and there was really no options for me to eat. However, the attendants offered me two of the snacks on board that were GF in lieu of a meal. Unfortunate there was no real food I could eat, but the snacks were appreciated."
Výhody: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Nevýhody: "Entertainment system is limited and touchscreen was not calibrated so I had to use the handset."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "the food was good and i like not having to deal with private screening from tablets."
Nevýhody: "The space between rows are uncomfortably narrow (and I am a short person). It also does not help when the attendants would not want to disturb a sleeping but have no problem allowing us to eat off a tray with our forehead touching the back of the seat in front. This happened to me on the entire journey on Swiss from Miami to Zurich to Cape Town. It is almost a health hazard not being able to move and forget about trying to even use a laptop because when the person in front recline her seat, you have no room to even type (and my laptop was only a 13 inch Mac.) I am a million miler on United and this is one of the most miserable flights that I have taken. I also don't like the fact that we cannot get seat assignments until 23 hours before departure- not even for preferred travelers."
Awesome service, friendly crew!
Výhody: "The crew and the seat !"
Nevýhody: "The food because of coronavirus the service was scaled back"
Výhody: "The crew were very professional"
Nevýhody: "If Turkish Aiine can provide guest WiFi by the gate are while people are waiting"
Výhody: "Short flight"
Nevýhody: "Being on time"
Výhody: "Fligh on time."
Nevýhody: "The food on board."
Nevýhody: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Výhody: "The flight crew was excellent IAD to IST."
Nevýhody: "The customs process takes too long to make domestic flights in time. I ended up missing my connection to Antayla because the customs line was too long, so I was re-booked for a later flight departing 7+ hours later. I think in the future kayak needs to ensure at least 2 hours for a connecting flight"
Výhody: "My worst journey."
Nevýhody: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"
Výhody: "Courteous service, onetime arrival,"
Nevýhody: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Overall good customer service"
Nevýhody: "Seats on the plane were very dirty and that was my only disappointment .... for fabric seats it’s should be kept extramarital clean or changed overtime"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "i took four flights - LHR - IST and ISt - Riyadh. every flight was a minimum of one hour late! there is no semblance of order in the boarding process, it is the largest and most effective bully who gets on first. even children and frazzled parents we not accommodated to help settle the children, which would improve the flight for everyone"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Entertainment was great, crew were polite and attentive"
Nevýhody: "Not enough leg room for anyone over 6ft tall"
Výhody: "Food was cold"
Nevýhody: "When i ask for help no one came"
Výhody: "Good entertainment system with lots of options."
Nevýhody: "The plane was uncomfortably warm throughout the (long!) flight, which made it difficult to get any rest."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "When we arrived walking to the shuttle the crew had thrown our play pen n stroller out on the walkway. They didnt take it inside with our luggage.It was checked in with all the suitcases! So luckly my son recognized it as we were walking by. Very disapointed if he hadnt noticed it we would of been out of luck. No baby bed or stroller! Why dont they take it with the luggage OR at least let you know they dont transfer them for you! Not happy"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "pleasant flight attendants good food food always available which is nice for 11+ hour flight superb selection of movies"
Nevýhody: "Turkish Air desk at airport gave us incorrect information that nearly made us miss our flight"
Nevýhody: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."
Výhody: "Everything was excellent :)"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Almost everything"
Nevýhody: "Landing was not smooth enough"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Everything was perfect during the flight."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Nice hotel, meals, and transport, plus $$."
Nevýhody: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Výhody: "Great service onboard."
Nevýhody: "Attendants did not smile, but were helpful."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Nice crew, clean seats, good food..."
Nevýhody: "TERRIBLE customer service, barely spoke English over the pho ne. Bought the tickets on April 1 and immediately called to make a reservation for my dog. They made the reservation. Couldn't answer regulations for transporting pets, had to dig up rules and regulations online myself. Made a reservation the same day for the dog and they never sent a confirmation. Went to their office at Pearson and they had no clue as well. Two days before the flight they called to tell me my dog can't fly due to unknown reasons and created a MAJOR nightmare. I paid $400 for papers and cage for the dog only. Very very unprofessional and will NEVER fly with Turkish Airlines again!!!"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "The stewardess was accommodating, boarding was easy"
Nevýhody: "Made my connection with 5 mins of plane takeoff, My luggage was lost, found the following day."
Nevýhody: "Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay."
Výhody: "Flight on time and pretty smooth. Plane was nice."
Nevýhody: "Same documents were checked several times. Kids screaming most of flight. I know that is not crews fault. Could not eat food due to food allergies. Very hungry and tired at end of flight. Legs swelled up very large. Good idea to remind passengers to move feet around every hour. But...overall the flight was nice. Good plane. Good movies. Would fly Your airline again. Will just bring my own food and move around more."
Výhody: "Staff are nice."
Nevýhody: "Istanbul airport is confusing."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Angebote beim nächsten Flug
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Výhody: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Výhody: "Seats were good"
Výhody: "Nice seats, clean spacious airport, nice crew"
Nevýhody: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Výhody: "Departure and arrival were right on time."
Nevýhody: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Nevýhody: "One hour delay and baggage retrieval also took one hour"
Výhody: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Nevýhody: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Nevýhody: "We had were more than 3 hours late"
Výhody: "Comfortable and spacious seat allowed me to slee most of the flight!"
Výhody: "Nice crews. Flight was on time"
Nevýhody: "There is no instant noodle as in Suncafe (menu)"
Výhody: "smooth check in and boarding"
Výhody: "I like the competative rates and on time schedule."
Nevýhody: "Lost my luggages"
Výhody: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Nevýhody: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Výhody: "Short wait"
Nevýhody: "Not enough leg room"
Výhody: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Nevýhody: "Didn’t get to it"
Výhody: "The employee were professional and nice. Every thing went smooth"
Výhody: "Mostly everything was fine with the flight"
Nevýhody: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Výhody: "The lounge"
Nevýhody: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Výhody: "Fast amd easy flight"
Výhody: "Quik flight"
Nevýhody: "The fiod I requested from the menue was not available"
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Nevýhody: "Very bad transfer arriving from Istanbul at Antalya."
Výhody: "Wonderful flight. Everything was Handled well by flight staff"
Nevýhody: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Výhody: "We got where we were going safely"
Nevýhody: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Nevýhody: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Výhody: "Staff was nice"
Nevýhody: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Výhody: "Cost was reasonable."
Nevýhody: "Often it has delays."
Nevýhody: "Delayed 35 minutes"
Výhody: "Good flight overall and crew good"
Nevýhody: "Left half hour late otherwise satisfied"
Výhody: "customer service in general.."
Výhody: "Plane was veryClean. On time. Staff were very frindly"
Výhody: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Výhody: "efficient boarding"
Nevýhody: "seat a bit worn out. luckily it was a short flight"
Výhody: "Everything perfect I Like the sun express"
Nevýhody: "The flight was booked round trip and the experience coming back was terrible. The same standards were not applied. Serval passengers weren’t allowed to take small carryons that would fit under the seat. I paid for a seat and bag with my flight and was charged again leaving Prague. The online booking kept freezing and wouldn’t allow me to check in for my flight. So frustrating."
Výhody: "Nice crew"
Nevýhody: "The plane should be heated before the passengers are boarded. Everybody stayed in all their layers until leaving the plane as it was very cold onboard the whole flight."
Nevýhody: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Nevýhody: "Plane was smaller than what I thought it would be."
Výhody: "Crew was nice."
Nevýhody: "So uncomfortable. No space to sit comfortably on a long flight. Really unreasonable. Headphone jack didn’t work. Power outlet did not work. You have to rent VR goggles for entertainment. Just the most uncomfortable trip I’ve ever taken."
Výhody: "The crew was friendly and attentive but really hard to understand"
Nevýhody: "The airport was not well organized some parts very unattractive and lots of walking. The boarding process with the automatic check in was inefficient requiring so many staff. Requiring another security check before boarding seemed redundant and disorganized. Bathrooms were not convenient"
Nevýhody: "My son has this flight and I bought his ticket.. he lose the luggages.Why ur flight had delayt why"
Výhody: "Absolutely NOTHING"
Nevýhody: "Late to depart on an 1:15 minute flight for over an hour while telling the passengers nothing"
Nevýhody: "Flight was delayed almost two hours, plane wasn't at the gate, only one bus was provided for transport, everything on board was in Russian (as the plane previously arrived from Russia)."
Výhody: "Flight was smooth"
Nevýhody: "Gates were changed without notice, had to go through security twice because of that, no signs at the gate or announcement about the gate change, rude personnel at boarding, trying to make you check in your bag even when it is within carry on limits"
Výhody: "Seat comfort and leg room. Cleanliness great"
Výhody: "Checking in and security at Prague was excellent. We didn’t use any entertainment or food/drinks on the flight"
Nevýhody: "Carry on bag with wheels wouldn’t fit in their container because the wheels are not flexible. Was off by 2-3 centimeters and they wouldn’t let us take the bag on."
Nevýhody: "Very small aircraft"
Výhody: "Basic functions all OK except check in: see below."
Nevýhody: "It wasn't clear that baggage would be an extra charge on this reservation. When I tried to pay for 2 bags with VISA chip cards, I was told they wouldn't accept anything without raised numbers on the card ! Fortunately I had my ATM card and was able to pay for the bags, because I had no local money ! Tried to buy food on board. Two credit cards AND the ATM were declined. Server said it happens a lot with US cards !! Took pity and gave us a sandwich."
Výhody: "Was absolutely on time"
Nevýhody: "All staff and crew very rude and unhelpful . Worst I have come across in my over 100 international travels"
Výhody: "I slept for 45 minutes"
Nevýhody: "1.5 hours delayed. No explanation given. Had to check bag at gate due to no space, overhead bins completely full. I was among the last to board and there was ample room for at least ten bags in bins as far back as row 14 on flight. Asked for my bag and they refused."
Výhody: "Friendly gate agents and crew"
Nevýhody: "Multi-level pricing structure provides several layers of add on luggage and carry on upcharges that aren't readily evident in your initial ticket purchase."
Výhody: "I liked the young lady who was the flight attendant. Actually, that was a (bad?) joke, everyone in the crew was above 45 (maybe more). And given that I received no service, I cannot comment on the flight attendants"
Nevýhody: "Nothing included : no food, not even water. Older aircraft (ATR 42/72), with propeller engines (not jet!) -> longer flight by more than one hour Smaller aircraft -> my regular hand luggage was actually stored in the cargo area (that happened to many other passengers), and got it back a little wet from rain. Smaller aircraft -> air turbulence feel stronger than with a larger aircraft Price is determined by supply and demand, but... this flight was the return trip; on the way to Prague 3 days before I traveled with TAROM, food included, larger jet aircraft (hand luggage with me, shorter trip), and cheaper than Czech Airlines."
Výhody: "Speed. Great staff and very friendly."
Nevýhody: "Food choice limited bit to be fair it was a short trip :-)"
Výhody: "Flight arrived on time. It was not that expensive."
Nevýhody: "I had a bad time during the boarding process. They made me pay $56 to check my backpack in the gate. I have been traveling for two weeks with my backpack and this was the first time that an airline made me check my backpack and pay. My husband has the same backpack and they let him pass with no problem. The wost thing is that the flight was not full and there was space available for my bag. They didnt offered water during the flight."
Nevýhody: "Same flight when booked directly had a different baggage allowance, and the fare difference did not make u for the additional baggage...."
Výhody: "on time handling of hand luggage"
Nevýhody: "No free drinks of any kind."
Výhody: "Bigger seats, not so crowded."
Výhody: "Left on time, all went well"
Výhody: "Nothing. It was the worst airline experience I have ever had."
Nevýhody: "We were charged 90 euros for two bags that are considered carry on bags by every other airline. We felt that we were robbed at the gate and taking advantage of. we were forced to check to carry-on bags and then charge double of what any airline in the United States charges to check a bag. One of the women at he gate who worked for Czech airlines was very rude to us and to other customers. To add insult to injury, when we boarded the plane we were told that we could not get a glass of water unless we paid for it because we were riding in the economy section. We have traveled around the world for the past 45 years and had never encountered an airline that did not even offer its customers complementary glasses of water. I felt that we had been taking advantage of at the gate. I had never been on any airline where they would not give a glass of water that was not paid for. I have never been on an airline with such little class. Some of my family members are planning to visit Prague in the spring. I will tell them and everyone else I know to avoid flying with your airline.We felt that we were robbed at the gate and taking advantage. We are thinking of hosting our daughter's wedding next praying in Prague. We are expecting 80 to 100 guests to come to that wedding. If our daughter decides to have her wedding in Prague, we will be telling all of those potential customers to fly air France or some American airline and to avoid the Czech airline. I found your airline and your service to be worthy of a zero"
Výhody: "Friendly people and very professional from the ticket agent to the boarding to the flight attendants."
Nevýhody: "Seats were on small side, no entertainment, food and drink had to be purchased, checked baggage cost extra."
Nevýhody: "About 15 minutes before boarding, a gate agent came over to us and asked to see our boarding passes. He then told us that we had booked Economy Lite, which apparently meant that we were only allowed a carry on bag and no personal item. He said we would have to pay $35 euro apiece to check our suitcases so we could carry our personal item on. We had booked regular economy class through Kayak, and nothing was said by either Kayak or Czech Airlines about Economy Lite or bag limits. We then went up to the gate to talk with an agent about the lack of notice and to request that they waive the fee. They refused and told us to take it up with Kayak. (I agree that Kayak is responsible for not making us aware of this.) We then asked what it would have cost us to check the bags in advance and they said 25 euro. We asked if they would agree to charge us that instead of 35 euro. They refused to do that, and then the gate agent told us it would be 40 euro, not 35. We told her that the previous agent told us it would be 35 euro. She said, "well he was wrong." No apology for the confusion, and just rude overall. To top it all off, she then charged us 1220 Czech Crowns per bag. We asked her why so much, and she said that was the same as 40 euro. We told her that wasn't correct, and she said it was. We then showed her the exchange calculation on our phone and that she had charged us 200 Crowns too much. She then said, "well it's 45 euros, then." We pointed out that 45 euros wouldn't even be that much. At that point she said "then you can just write Czech Airlines" and walked off. It's easily the worst experience I have ever had with an airline. Completely unprofessional, rude, and downright dishonest. And like I said earlier, Kayak needs to be proactive and let people know these bag rules apply so they can either a) choose a different airline or b) save themselves some money and pay to check their bags in advance."
Výhody: "Short flight from Prague to Paris"
Nevýhody: "Flight was delayed"
Výhody: "The lady on the desk was very correct."
Nevýhody: "We were treated very agressively by a responsible who wanted to make us pay unfairly for our 2 small lugagges. Example : he said it is overweight. I said check it, it was 8 Kg. Then he said it does not fit . I said check it. It was perfectly in the norm. Then he threatens me that he will be on the gate to control me again. etc... My feeling : he was trying by any means to make us pay unfairly."
Nevýhody: "Given the price of the ticket, there should have been some basic food and drink options for free - like water. The boarding process was a free-for-all, very unorganized. The cabin crew was very friendly."
Nevýhody: "Flight was delayed - but no info whatsoever (even if there were agents at the gate) sitting in the plane again waiting - no info. really horrible customer service"
Nevýhody: "The people that were assisting with boarding with unbelievably rude. I had a carryon that was approved by the woman who checked me in and then when boarding I was told that I would have to check my bag for 45 euros (35 euros was the original cost and an extra 10 euros because I did not check it earlier. So glad I got to pay an extra 10 euros for carrying my luggage through the airport !!!!!!"
Výhody: "We got on and our bags made it even though we were running late."
Nevýhody: "We did self check-in and had boarding passes printed but still had to wait in line to drop of checked bags."
Nevýhody: "The flight was delayed by an hour in a half and then when we board there's appareantly something wrong with the plan. We sit there for 45 minutes and then the Captain was given the OK to fly. Mind you, I bought my train tickets with a 3 hour gap so if anything happened I would be okay but no! I missed the train any way because I had to wait for my luggage which the flight attendant said "did not fit on the plane" but the person behind me had the same size duffel bag and was said nothing to! As if that wasn't enough then I have to fly a small aircraft from Prague to Madrid with extreme anxiety and scared because who knows if this plane goes down for whatever problem! If there is a problem with the plane you fix it before you board yor passengers not after you're already on the taxi run way and stop the flight! That is the airlines responsibility and they were completely and utterly careless!"
Výhody: "Cheap tickets with great service. Highly recommend"
Výhody: "Staff was good."
Nevýhody: "No water."
Výhody: "Terrible flight and service. The flight got delayed for 3hrs. We got 1500 Ft food voucher(~$6). Most of restaurants were closed but we were told to use the voicher on the same day. It was 10:30pm. No drink was served during flight. You havw to pay for everything."
Nevýhody: "Boarding the bus and having to stand in great heat while inhaling the diesel fumes for 20 minutes. No one said anything to us. We just stood waiting. Additionally people took the seats on the bus to hold thier belongings preventing those of us who needed to sit down standing up."
Nevýhody: "The flight was so hot passengers were sweating through their clothing. In addition, the seats were so small you had 8 inches between the person in fronts headrest and your face."
Výhody: "The crew were very nice and helpful."
Nevýhody: "We had to bus far away from the main airport to get on our plane."
Výhody: "Everything was onetime and easy."
Nevýhody: "They charged us an extra $35 per bag to check the luggage (even though that was supposed to be included in the ticket) I had read previous reviews and this seems to be common practice so I wasn't surprised when it happened."
Výhody: "It got me there"
Nevýhody: "Have to buy food and charged for bags."
Výhody: "The onboard staff were very friendly."
Nevýhody: "No water? I'm sorry, but this is the minimum."
Nevýhody: "The flight was very late."
Výhody: "My luggage was stolen at Kiev airport after check in. Luggage lost!!!! You need to warn people about Kiev airport. Many people appearances get their luggage stolen by airport personnel"
Nevýhody: "Kiev airport staff are stealing suitcases be warned. Plan to sue the airline and the airport"
It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Výhody: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Nevýhody: "Better leg room and organisation of the hand luggage in above lockers"
Výhody: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Nevýhody: "Change boarding personnel"
Nevýhody: "Unexpected baggage charges despite only taking carryons"
Nevýhody: "One of the crew before boarding was trash."
Nevýhody: "Too many delays with a lot of miss information"
Výhody: "Crew worked hard to get us off the ground as the flight was late arriving - so the turnaround was fast paced."
Nevýhody: "Queue to board was ridiculous. Granted the flight was delayed but the communication with the passengers and the ground crew at the gate was pathetic."
Výhody: "Great that cabin bags were offered to go in the hold"
Nevýhody: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."
Nevýhody: "There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU."
Výhody: "The captain"
Nevýhody: "Staff. Landing - it felt too steep."
Výhody: "Wide seats with plenty of legroom, but we were on an exit isle."
Nevýhody: "Felt like we were being herded like cattle"
Výhody: "Well organized and friendly cabin crew with smooth flight. Didn't order food on flight so I couldn't say how it was. It was a basic flight so no entertainment either."
Výhody: "Cheerful crew"
Nevýhody: "Terrible queues and no graciousness from easy jet. Hospitality should be offered or something - very very poor. Will not fly with easy jet again."
Nevýhody: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Nevýhody: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Výhody: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nevýhody: "Seats were very uncomfortable. Flight was late."
Výhody: "Cheap flight. Smooth flight."
Nevýhody: "Check-in agent gave bad info about gate assignment and details about baggage at boarding. Caused us much stress. Airport personnel clarified for us. Seats were not comfortable at all. Not much different than deep discount US airline."
Výhody: "Crew are friendly and helpful."
Nevýhody: "All beverages and food are for purchase. Not much of services."
Výhody: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Nevýhody: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Výhody: "Crew was very good keeping everyone happy"
Nevýhody: "Delayed and boarded plane and sat for 2 and half hours before taking off."
Výhody: "The speed of the que was not to bad"
Nevýhody: "Very unprofessional service from the lady that checked myself and my friend in. I had 2 very small bags with me. Not even reaching 15 kilos. Has I had problems with my big luggage I had to use to smaller bags. She said very rudely. "You paid for 1 bag, you will have to pay. Surely whatever the policy is. She could use her common sense and be more understanding as I told her the zip in my bigger bag wouldn't close. The smaller bags didn't even weigh 15 kilos. We then had to pay 38 pounds for absolutely nothing. After we paid She looked at the bags as if she knew she was wrong as they were so small it really didn't justify that amount of money. We payed then she said nothing and angrily told us to speak to customer services and get out of the que as there were more other ppl in line. I will never ever use easyjet again. Will go to British Airways or raynair. Easyjet greed for money is ridiculous."
Výhody: "Overall 5*, checkin and boarding was easy, the flight arrived on schedule, and the crew was friendly."
Nevýhody: "Had to pay 2.50 euros for a bottle of water."
Nevýhody: "Gate agent"
Výhody: "Got to destination"
Nevýhody: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Výhody: "Great flight and glad we upgraded our seats to XL and crew were brilliant."
Nevýhody: "Gatwick Airport North very congested and very dirty in eating areas."
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "Long delay of over 2.5 hours. Communication about the delay from the airline was poor. Limited food options at the airport at the hour."
Nevýhody: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Výhody: "The ease of journey."
Nevýhody: "Seats didn't recline and very little leg room"
Výhody: "Fast and cheap"
Nevýhody: "All ok"
Výhody: "Waiting almost at the aircraft steps, it was frustrating to be told to go back to the lounge as there was a technical problem with the aircraft. easyJet managed to find a replacement aircraft and ended up leaving 40mins late, but arrived only 20min late. Had visions of being several hours late. For a low cost carrier the seats are fine and crew were very good, friendly and effort by Captain to be the visible face of easyJet in explaining the problems. So much better than Ryanair, clear difference in customer service, easyJet is more like scheduled carriers than low cost like Ryanair."
Nevýhody: "Boarding is always difficult and poorly managed b6 the handling agent. The second time we boarded was a bit better, but real confusion over priority between disabled, passengers with children, speedy boarding etc. There is no entertainment on the aircraft, not even seat power."
Výhody: "Boarding was fast and easy. I was directed towards the rear if the plane so I didn't have to walk town the entire plane. I was offered to check my hand luggage in the hold for free"
Výhody: "If you have a full plane - get luggage of people at an earlier stage without charging!"
Nevýhody: "Luggage situation"
Výhody: "The flight attendants Simone and the young lady were fabulous"
Výhody: "The crew were amazing, and had a lot to deal with,"
Nevýhody: "That we late, but it was understandable, could have explained why whilst waiting"
Výhody: "Nice and helpful crews"
Nevýhody: "Delayed over 2 hours"
Výhody: "if you travel with no luggage, it would probably be fine."
Nevýhody: "They clear the waiting area and harass everyone about the carry on luggage. The website isn't clear that each additional kilo is $15 more... and the weight the start from is 5 kilo less than all the other airlines... GOOD STUFF. We also waited on the tarmac for 2 hours. traveling isn't easy these days, but this appears to be the bottom of the civilized barrel."
Výhody: "Flight was timely."
Nevýhody: "There was a rowdy bachelor party group on the flight that was obnoxious. We paid extra to have our luggage checked so we could use the overhead bins for our backpacks. Were told by the crew we could not use the overhead bins for larger backpacks since they needed them for other luggage. Then someone else put their backpack up in the overhead bin and the flight crew told us that was their option."
Nevýhody: "Before getting to our gate the guy stopped both of us. One carrying a backpack and myself carrying 2 small back packs. Combined, smaller than most people's luggage that was going through. He made us both check in our bags and pay. Every though they fit in the bag size checker thing. Super pissed off the rest of the flight. Hate that worker"
Nevýhody: "No entertainment options. Not a big deal."
Nevýhody: "Flight due at 1550. At 1500 boards said now boarding. The plane hadn't even landed! Kept waiting over an hour in airless crowded room with no seats. Silly notices about wonderful easyJet service on screen added to insult. Eventually took off 1625. Crew said sorry for 10 minute delay - actually 35 minutes."
Nevýhody: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Nevýhody: "the checked baggage cost was more than our tickets!!! rip off!"
Výhody: "On time, welcoming crew on board"
Nevýhody: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Výhody: "I was a happy with the flight and also with the price!! Thanks a have nice day. I hope in the near future I will use this airlines again!!"
Výhody: "Flight was on time."
Nevýhody: "I've flown with EasyJet before and they had no problem with me taking my carry on sized suitcase as well as my very small backpack onto the plane, like every single airline I've flown with in my three and a half months of solid traveling. However, I was told today, no personal item was allowed. Not even a purse. I was then asked to stay outside the gate and try to fit my backpack an its contents into my suitcase. This was not possible, and not only was I charged over $70 to check my carry on bag, the man at the gate so so rude, he didn't seen to even want to take my money. He ignored me while I tried to figure out what I could do. Very disappointing, and what a low way to rip of your customers."