The experience at the airport was traumatic to say the least, the flight was extremely delayed as a result
The new plane Airbus "NEO" has low cabin pressure and my kid had nauseas. In our trip back, we had to medicate him. In addition, the new planes for shorter legs, like Lisboa to Rome, they remove the reclining feature of the seats after the first emergency exits all the way to the end of the plane. The headrest is flat and un-adjustable. Uncomfortable. TAP ordered these new planes with these features and they are making the flights really unpleasant. This strategy is not working. I would think again before booking with TAP. The crew was efficient and boarding was good despite of all requirements by the countries. The food was ok.
food was awful and were told if food is left then you will get it else good luck and so we stayed hungry. seats were uncomfortable and actually hurt my back. so much for first class
Výhody: "Seats are way more comfortable than other flight companies"
Nevýhody: "Crew could have been more patient"
Výhody: "Not much. Poor service, bad crew"
Nevýhody: "Better service"
Výhody: "Amazing punctuality, both on the way out to Lisbon and on the return to London."
Nevýhody: "Cannot really think of anything that needed attention on these flights."
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Nevýhody: "flight was delayed by 3 hours; very rude and indifferent ground staff, almost impossible to rebook; no information/help was provided; barely made our next flight"
Výhody: "Some on crew lovely. Others terrible, bitter people, not at all suited for customer service."
Nevýhody: "Disgusting food. Price gouging for checked baggage. Surly attitudes."
Výhody: "Food taste"
Nevýhody: "No water at toilet....??? No coffee....??? The the movie’s subtitles were out of time."
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Nevýhody: "Better flight attendants who know how to help. Never TAP again!!"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "It was on time."
Nevýhody: "90 euro per bag!!!! Outrageous. Never again TAP."
Nevýhody: "Food timing, displays for video tiny and no selection possivble."
Výhody: "Luggage was delivered, although very slow to arrive at carrousel"
Nevýhody: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Výhody: "Food was good, but no champagne offered. The attendants were nice, though."
Nevýhody: "It was not a business class at all. I was put in the same big bus together with econom class passengers. There was not supposed to be any business class in this airplane, since chairs are all the same and not comfortable. No entertainment of any kind at all. It's a waste of money."
Výhody: "Nice staff"
Nevýhody: "If you are seating at the end of the plane they never have the 2 choice of meal and you are force to eat whatever is left, it happens more than once, seem to be the practice and is not fair to the costumer"
Nevýhody: "Nothing meal was fine , flight on time, good experience."
Výhody: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nevýhody: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "Flight crew was friendly."
Nevýhody: "Not being told up front of having to pay for my luggage. First I was over charged on departure ($90.00) and also having to pay on return flight. Travel agent never made us aware of this."
Výhody: "The personnal was amazing. They all treated me excellently. I would definitely fly again on this airline with this crew."
Výhody: "The crew was very attentive and helpful"
Nevýhody: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Výhody: "On time, easy boarding"
Nevýhody: "There were no power outlets"
Výhody: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Nevýhody: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Výhody: "Food is worst I ever had in business class in 15 years of frequent flying. Worse than even many economy classes. Worse than many shirt hauls. Service is poor. Seats are super old. Only upside: on time"
Nevýhody: "Nothing to like here except timeliness"
Výhody: "Very friendly staff and well organized."
Výhody: "So accommodating!! Top of the line!"
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Flight was just crappy all the way. New airplane...seats d ont recline."
Nevýhody: "Same as above"
Nevýhody: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Výhody: "Everyone was friendly , there were sandwiches passed out and drinks which was great!"
Nevýhody: "The chairs were small and we didn't have very much legroom"
Výhody: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
Nevýhody: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"
Nevýhody: "2 hour delay for a 30 minute flight. Really?"
Nevýhody: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
Nevýhody: "Non reclining seats"
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "The crew is always professional and keeps you informed of what changes there are."
Nevýhody: "Second half of flight was very rough"
Výhody: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"
Nevýhody: "Passenger attention not he best"
Výhody: "Aircraft seem well maintained and crews are very nice."
Nevýhody: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Výhody: "Quick boarding. Crew is great."
Nevýhody: "Schiphol delays everyone's life."
Výhody: "Easy check in and bag handling"
Výhody: "The on-board crew was pleasant and professional unlike the check-in staff. Food was ok, landing was smooth."
Nevýhody: "The airline makes money by having very low weight allowances on carry-on and checked luggages. The staff at the check in desk act like they are surprised and symphatetic about the overages meanwhile they enforce the weight limits to the gram. Most deplorable of all is the fact that they have one person on staff at a special desk where one can go to pay for the newly discovered overages. This desk and the person assigned to it full time is the proof that the company expects this kind of result before hand. Where on most continental flights the weight limit is usually set at 31 kilograms for checked-in baggages TAP Portugal has a limit of 23kg. Where most companies have no weight limit or around 20kg on carry-on baggage they have 8kg. The overages in weight result in a flat fee of $100 per luggage, even if the luggage is just one kilogram over the allowed limit. The low ticket purchase price is in my opinion a deplorable marketing scheme aimed at getting people to buy their tickets and then be faced with extra charges when it turns out weight alloweances are set at domestic standards."
Good budget airline, comfortable seats and pleasant crew
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
Výhody: "It flights themselves were fine. A 45 minute delay sucked though."
Nevýhody: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Nevýhody: "It was so late and we were not told anything!!!"
Nevýhody: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Výhody: "The crew was welcoming and friendly. The choice of movies was awesome."
Nevýhody: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Výhody: "Crew was very friendly!"
Nevýhody: "The plane smelled terrible - almost like one of the toilets had backed up."
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Výhody: "The price"
Nevýhody: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Nevýhody: "Terrible hard landing"
Výhody: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Nevýhody: "Can't comment on food as it isn't provided with the basic fare."
Výhody: "On time"
Výhody: "Good airport and nice crew"
Výhody: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Nevýhody: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Výhody: "Seat comfort Nice stafflost"
Nevýhody: "They lost our luggage Major bummer"
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Výhody: "The two staff I randomly meet and ask for questions"
Nevýhody: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Výhody: "The Lufstansa flight we ended up boarding to San Francisco for a connector to Las Vegas was a pretty good flight. The entertainment and food choices were excellent. As a matter of fact I ended up declining the last meal served because I was still full from the first meal and snack. The crew was friendly and professional. I really liked the bathroom waiting area on the lower deck, which was great place to stretch out and do a few exercises on a long flight."
Nevýhody: "To begin with I should mention I am 6'1" and stocky, so the economy seat was a bit tight; my knees were against the back of the seat in front of me. The previous flight coming to Europe had more room between the seats. The biggest problem by far was that the Eurowings flight was delayed by 8 hours! The Lufstansa customer service at first handed us a sheet of paper with contact information for Eurowings, Once she found out that we booked the original flight through Air Canada, she was able to help us get another flight. The flight was routed through San Francisco, with a transfer to a United flight to Las Vegas. Unfortunately, the United flight has 'technical' issues that delayed it another three and a half hours! So, rather than getting home to Las Vegas at 4 p.m. on Thursday, we ended up getting home at 4 a.m. on Friday morning. We never were told why the original flight was delayed 8 hours!"
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Výhody: "Everyone was nice."
Nevýhody: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Výhody: "Flight was on time!"
Nevýhody: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Výhody: "Spacious seating for a budget airline."
Nevýhody: "Nothing. All good."
Výhody: "legroom was ok but i paid for it"
Nevýhody: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Nevýhody: "Flight was cancelled--no crew!"
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Nevýhody: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Výhody: "smooth flight"
Nevýhody: "boarding took too long"
Nevýhody: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Only good thing about flight was it is cheap"
Nevýhody: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Výhody: "Nice friendly service at the gate for boarding and onboard"
Nevýhody: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Nevýhody: "Never made it due to prior cancellation and no back up plan"
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Výhody: "Flight attendants were very good"
Nevýhody: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Výhody: "Excellent service. Great food and drinks."
Výhody: "Everything was fast and convenient and the price was good"
Nevýhody: "No sign of eurowings on check in"
Nevýhody: "Delayed. Our bags didn't make the connection."
Výhody: "Getting Off the plane."
Nevýhody: "The seats are too too close together, we were so tight in the center 4 seats, both next to me & in front of me & especially when the person in front of me reclined their seat. It was a 8+ hour flight from hell. The flight got off & landed unbelievably hard. Never again"
Výhody: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Nevýhody: "Better leg room and organisation of the hand luggage in above lockers"
Výhody: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Nevýhody: "Change boarding personnel"
Nevýhody: "Unexpected baggage charges despite only taking carryons"
Výhody: "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Nevýhody: "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."
Výhody: "The crew were efficient."
Nevýhody: "The flight left late. The seat was uncomfortable for me ( that is usual ) My major problem is that I was charged £247 and then a further £378 when I had to re book due to easy jet systems changing the dates. I am certain I booked the correct dates."
Nevýhody: "One of the crew before boarding was trash."
Výhody: "Quick check in and no fuss"
Výhody: "The ground staff who helped my mother were just amazing. So kind and considerate"
Nevýhody: "The landing was a little rough"
Výhody: "Crew worked hard to get us off the ground as the flight was late arriving - so the turnaround was fast paced."
Nevýhody: "Queue to board was ridiculous. Granted the flight was delayed but the communication with the passengers and the ground crew at the gate was pathetic."
Nevýhody: "There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU."
Výhody: "The captain"
Nevýhody: "Staff. Landing - it felt too steep."
Nevýhody: "Mediocre, flight delayed toldto go to gate, Checked at gate after 1hr returned to departures the back to gate checked again, problem with seatbelt had to ask multiple times for Help. Not sorted went through flight unfastened with buckle issue, flight attendant attitude very poor."
Výhody: "Wide seats with plenty of legroom, but we were on an exit isle."
Nevýhody: "Felt like we were being herded like cattle"
Výhody: "Overall great! On time, which is beside security the most important thing."
Nevýhody: "We couldn't understand the pilot because it was not loud enough. That's a shame!"
Výhody: "Boarding was fast. Flight was on time"
Nevýhody: "The plane smelled like vomit before take off which leads me to believe it was not cleaned properly"
Nevýhody: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Nevýhody: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Výhody: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nevýhody: "Seats were very uncomfortable. Flight was late."
Výhody: "Cheap flight. Smooth flight."
Nevýhody: "Check-in agent gave bad info about gate assignment and details about baggage at boarding. Caused us much stress. Airport personnel clarified for us. Seats were not comfortable at all. Not much different than deep discount US airline."
Výhody: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Nevýhody: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Výhody: "Overall 5*, checkin and boarding was easy, the flight arrived on schedule, and the crew was friendly."
Nevýhody: "Had to pay 2.50 euros for a bottle of water."
Nevýhody: "Gate agent"
Výhody: "Ok flight"
Nevýhody: "Speedy boarding was shambles"
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "Long delay of over 2.5 hours. Communication about the delay from the airline was poor. Limited food options at the airport at the hour."
Nevýhody: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Výhody: "The ease of journey."
Výhody: "Staff were very helpful and friendly."
Nevýhody: "The food wasn't that great but it was reasonably priced to not the end of the world"
Nevýhody: "Seats didn't recline and very little leg room"
Výhody: "Fast and cheap"
Nevýhody: "All ok"
Nevýhody: "You definitely need more hot food for all the people at the back end of the plane other than that all good"
Výhody: "I was happy that we had assigned seats. It used to be that everyone boarded and got the seats they could manage."
Výhody: "On time no problems at all"
Výhody: "Easy boarding and friendly staff Left BRS 30min late but arrived FAO on time! Tail winds"
Výhody: "If you have a full plane - get luggage of people at an earlier stage without charging!"
Nevýhody: "Luggage situation"
Výhody: "easy boarding"
Nevýhody: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
Výhody: "Deplaning on both sides of aircraft"
Nevýhody: "Agent checked carry on size 2 times through the whole process"
Výhody: "The flight attendants Simone and the young lady were fabulous"
Výhody: "The crew were amazing, and had a lot to deal with,"
Nevýhody: "That we late, but it was understandable, could have explained why whilst waiting"
Nevýhody: "Delayed over 2 hours"
Nevýhody: "Poor customer service. Three people flying together. One person had accidentally booked a flight that left 2 hours later. We tried to change her flight but we're told this could not be done. The only option was to purchase a new ticket which we did. Went to check the luggage and it seems the had given her a second ticket on the original flight. Back to customer service. Third ticket issued. We go upstairs to find our flight is now delayed but her original flight was leaving on schedule. This was never mentioned at customer service. It would have worked fine for her to fly and wait at the airport fo our delayed flight and we would have saved the cost of a new ticket. We did not have that option because the first ticket was cancelled"
Nevýhody: "Didn't like cabin crew on the homeward journey ."
Výhody: "Flight was timely."
Nevýhody: "There was a rowdy bachelor party group on the flight that was obnoxious. We paid extra to have our luggage checked so we could use the overhead bins for our backpacks. Were told by the crew we could not use the overhead bins for larger backpacks since they needed them for other luggage. Then someone else put their backpack up in the overhead bin and the flight crew told us that was their option."
Nevýhody: "Before getting to our gate the guy stopped both of us. One carrying a backpack and myself carrying 2 small back packs. Combined, smaller than most people's luggage that was going through. He made us both check in our bags and pay. Every though they fit in the bag size checker thing. Super pissed off the rest of the flight. Hate that worker"
Nevýhody: "No entertainment options. Not a big deal."
Nevýhody: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Nevýhody: "the checked baggage cost was more than our tickets!!! rip off!"
Výhody: "On time, welcoming crew on board"
Nevýhody: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Výhody: "I was a happy with the flight and also with the price!! Thanks a have nice day. I hope in the near future I will use this airlines again!!"
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Friendly staff"
Nevýhody: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Nevýhody: "No vegan food."
Výhody: "App is helpful. Email messages are helpful"
Nevýhody: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "Staff where nice and flight was on time"
Nevýhody: "I flu with my baby 18months and my partner, we were sat separately which didn’t help me at all as my child just kept asking and crying for her dad. No space to put her on my lap as she is a lap child."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Výhody: "Keeps to schedule. A high performing low cost airline."
Nevýhody: "Cost of the food and drinks but I’ll still fly with Ryanair again."
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Výhody: "V efficient airport. Got through quickly and no rushing due to size. V pleasant staff despite full plane. Nice flight path over by Ireland’s highest mountain range on the departure. Also nice sunset on right of plane. All on time"
Nevýhody: "Maybe enough seats for everyone after security but obv right for space"
Výhody: "The efficiency of the staff, the cost of the flight, the food."
Nevýhody: "The queue at the airport."
Výhody: "Arrived on time"
Nevýhody: "Screaming children and little food on offer. No tea...again"
Výhody: "Efficient, good value and on time"
Nevýhody: "Non priority Queue and the fact that my bags were put in the hold."
Výhody: "Airport OK. Efficient service. On time arrival."
Nevýhody: "Gate area bit narrow and clumsy. Walk to plane. Deposit your own bag on large trolley outside plane due to opportunistic charging policy of RyanAir. Seat basic no recline. No seat pockets. No wifi. Still paying £200 return.."
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "On time departure and arrival"
Nevýhody: "Access to airplane and egress via the aircraft own steps is an accident waiting to happen for those people with impaired mobility."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Nevýhody: "Check in, crowds, cramped seats"
Výhody: "Ease of check in"
Nevýhody: "Late notification of cancelled flights. Ryan airs disregard to the impact to people's lives"
Výhody: "Comfortable seat"
Nevýhody: "Flight delay and .no air bridge"
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The flight was excellent all throughout,very kind Staff,Captain was brilliant"
Nevýhody: "Wait to long from check in to board the Plaine"
Nevýhody: "Flight delayed, no baggage tags to put cabin cases in hold and ‘random allocation’ seats actively place people as far away from each other as possible"
Výhody: "Crew was very friendly and helpful."
Nevýhody: "Long wait before getting on the aircraft"
Výhody: "Absolutely nothing! Horrible airline to say the least :("
Nevýhody: "Very rude staff and overall poor service!"
Výhody: "The plane itself was good. It left on time."
Nevýhody: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Výhody: "Crew was friendly and professional"
Nevýhody: "Seats don't recline, no seat back pocket"
Výhody: "Boarded on time"
Výhody: "On time"
Nevýhody: "Tight seating"
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Was what I expected."
Nevýhody: "The number of people who choose to keep going up and down the aisles and not sit in their seat. Pay to sit next to your friend if you are that bothered. Made the hostesses job much harder to serve drinks quickly as had to keep moving back and forth to accommodate people walking by"
Nevýhody: "We waited for an hour on the tarmac. It's critical that if other passengers aren't on time we close the doors and go so we leave on states time. Otherwise we miss it as we did and had to wait an hour. I realise my flight was cheap however timings are global whether no frills or not!"
Výhody: "Fast and efficient"
Nevýhody: "The hard seat backs"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."