Výhody: "Great crew. I had 3 seats for myself."
Nevýhody: "Selection of music entertainment."
Nevýhody: "Staff was very friendly, courteous and helpful."
Výhody: "Food was really hot and good customer service"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The crew was very nice. Seats were pretty comfy."
Nevýhody: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Nevýhody: "Avoid spilling coke on the passengers"
Výhody: "Swiss is always excellent"
Výhody: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Nevýhody: "It was perfect !"
Výhody: "Food and drink service were excellent and big choice of entertainment"
Nevýhody: "seat row spacing in economy was too tight for a 10+ hour flight"
Výhody: "The crew was very helpful & friendly"
Nevýhody: "The a/c or fans were on too high"
Výhody: "good availability of food"
Nevýhody: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Výhody: "There wasn't much that stood out as likable. The food was pretty good."
Nevýhody: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Výhody: "Food service is adequate."
Nevýhody: "Standard complaint, but economy seats are way to squeezed in!"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Nevýhody: "Boarding was later than initially said and I did not know why"
Výhody: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Nevýhody: "We've got no complaints."
Nevýhody: "Seats too small."
Výhody: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Nevýhody: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Výhody: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Nevýhody: "unable to choose seat without paying extra."
Výhody: "Excellent crew"
Nevýhody: "Terrible seats :-("
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Nevýhody: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Výhody: "The service is the best!!! I enjoyed everything!!"
Výhody: "Great service and flight. Thank you kayak for the great price!!"
Výhody: "Service ok"
Nevýhody: "Horrible food, tvs didn't work, crowded."
Výhody: "The crew was pleasant."
Nevýhody: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Výhody: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Nevýhody: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Výhody: "Helpful staff"
Nevýhody: "I was uncomfortable with the space"
Nevýhody: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Nevýhody: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Výhody: "Great crew service, attention to detail, very responsive and efficient"
Nevýhody: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Výhody: "Very good service on board"
Nevýhody: "Crammed into middle seats both way. Many/Long lines in ZRH/SFO"
Nevýhody: "The lack of food choices. Even if you must buy them tgere should be choices"
Výhody: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Výhody: "Excellent Amount & Quality of Asian Vegetarian Food"
Nevýhody: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Výhody: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Nevýhody: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Výhody: "Excellent service"
Nevýhody: "Small jet for transatlantic didn't allow for being able to walk, stretch and move about much during such a long flight, unlike larger airbus planes or larger Boeing planes. Why do airlines hire chefs then serve lousy food!? First meal was so so while wake up meal was really bad. Was so disappointed in Swiss Air so will not fly with them again. Great service doesn't make up for the noted disappointments. Spending a $2-3 more on food would have helped, but placing us in a long flight in such a small airbus plane just won't do!"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "As above."
Nevýhody: "As above."
Výhody: "We were fed constantly, which is nice because on a longer flight you never feel hungry. The staff was great."
Nevýhody: "More space would be nice but I guess you can't ask for too much on flights these days."
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Výhody: "Friendly crew"
Nevýhody: "Very uncomfortable seating"
Výhody: "food is really bad, people are not taking social distancing seriously"
Nevýhody: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Výhody: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Výhody: "fantastic food test"
Nevýhody: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Výhody: "Good movie selections"
Nevýhody: "Food wasn't as good as usual on Turkish flights."
Výhody: "Great movie selection during the flight. Most of the food was decent."
Nevýhody: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Výhody: "Great good entertainment n crew provided warm and courteous service"
Nevýhody: "Terrible boarding process n the seats are not the best- not bad just not as good as everything else."
Výhody: "Noise cancelling headphones make the long flight a lot more bearable and relaxing. I like HOW they build the menu even though i have allergiee ane cannot eat everything. Crew all had good attitudes which is nice."
Nevýhody: "Late to board, slight cluster due to that. Being on time with connecting flights is apparently too ambitious."
Nevýhody: "passengers with seats in the back of the plane should be boarded first."
Výhody: "Crew was good Comfortable seats"
Nevýhody: "food could have been better"
Výhody: "Flight was good"
Nevýhody: "There should be more snacks during the long flight. Only one item was available and it was located in the rear of the plane. It was difficult for senior citizens to avail this service."
Výhody: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Výhody: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Nevýhody: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Výhody: "I was very happy with food and service especially stewardess smiling my journey was San Fransisco to Istanbul."
Nevýhody: "One of my luggage didn't come came 3 days later."
Výhody: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Výhody: "Every thing about the flight but the"
Nevýhody: "The Customer Service at the Istanbul air port is the WORSE service I have ever seen in the entire world, in fact you can not call it customer service, these people duel on older people that depend on their services and they treat them like garbage. I have always like Turkish Airlines but now I will try to go with any other Airline because of that problem, all their flight are routed true Istanbul and I do not want to risk being stacked there again!!!!!"
Výhody: "Comfort, food, staff, everything"
Výhody: "Not much"
Nevýhody: "The crew wasn't very warm or welcoming. No one smiled even once. They made it feel as if they were just doing their job and didn't care about customer service or comfort. The wifi didn't work the entire trip. Also, I got rammed with a service cart because the flight attendant said he didn't see me."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Delicious food, amenities kit with socks, slippers, earplugs, toothpaste and more, fantastic entertainment system, power plugs and USB plugs at every seat."
Nevýhody: "The laptop on board ban is a mess. As we were flying to the US, we had to go through literally 4 security checks one after the other. Then, all of our electronics (laptop, camera, even headphones) other than our phones had to be taken. As everyone had to go through it , this delayed our flight by 1 hour. When we landed, we waited literally 1.5h before they started handing out our electronics. All in all, it took me 4 hours to leave the airport."
Výhody: "We had a 13hr flight and it was a very stress free and relax experience!"
Nevýhody: "my USB charger didn't work in both 13hr flights"
Výhody: "The service is excellent and they do everything in their control to make a long flight comfortable."
Nevýhody: "It's a long flight - nothing you do about that."
Nevýhody: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Výhody: "Cabin crew was pleasant."
Nevýhody: "Vegetarian meal was mediocre. Seats were extremely crowded. Person in middle seat was large, causing over-crowding because he required more than his seat. I didn't check out the entertainment, as I didn't know how to use the electronics."
Výhody: "Price, service."
Nevýhody: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Výhody: "Comfortable flight, friendly flight attendants, food, usb port to charge my phone, and the in-flight entertainment"
Výhody: "Good food and courteous service."
Nevýhody: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Výhody: "The flight itself was great and the crew was wonderful"
Nevýhody: "Due to the laptop ban, the boarding and un-boarding process was brutal. We had to stand in line for an hour and a half just to hand over our laptops, where for some reason they decided to have only 2 people handling the process which created a huge line. The flight was 1:30 late and as we landed, there was no method to the delivery of the laptops to people. I had to wait almost 2 hours to get my laptop. Again, they only had 2-3 people handling the distribution of the laptops. I understand the security issue, but this issue was known for weeks now and there is no reason not to have enough people on the ground to take care of the boarding and distribution of electronic devices to at least make this an easier experience. There is no excuse for such poor preparation and service."
Nevýhody: "Leaving 2 hours late from Istanbul and arriving 2 hours late at SFO, jeopardizing the Shuttle pickup arrangement."
Výhody: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Nevýhody: "the 2 hour flight delay on tarmac."
Výhody: "Excellent price, customer service & we enjoyed it. Thank you."
Výhody: "The service was very good, friendly, courteous."
Nevýhody: "Can't think of anything."
Výhody: "Turkish airlines is the worst of the worst."
Nevýhody: "I wasn't given an option to ask for a vegan meal at any point in the booking process. When I asked for a vegan meal on the plane the crew said I should have asked for one ahead of time and did not have a vegan meal for me."
Výhody: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Nevýhody: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Nevýhody: "It didn't happen and I wasn't notified"
Výhody: "The meals was good"
Nevýhody: "Crew didnt act like they liked their job"
Výhody: "Took Turkish Airline from New Delhi to San Francisco. The flight is at 6:55am from New Delhi, so a little early start - but the connection in Istanbul is excellently timed. The aircrafts were 777-300ER on both legs, and rather new. The entertainment is great and the TV screens are 11inches. Could not complain at all. Food is fine, standard fare, and there are some snacks available through entire flight. Istanbul is a reasonable airport for a short connection. Turkish allows 2 bags of 50lbs free - yet another reason to take it along with the reasonable fares."
Nevýhody: "The luggage delivery at SFO took forever! The flight landed at 4:36pm and I got my luggage at 5:40pm. This is something I have noticed on Turkish Airlines multiple times. They really need to work on their luggage workflow."
Nevýhody: "they lost my luggage by my first stop"
Výhody: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Nevýhody: "Really nothing."
Výhody: "Good service, good food!! I will use Turkish air again."
Výhody: "Food was tasty. See other notes about dessert."
Nevýhody: "Very little legroom. When the person in front of my reclined, I wasn't even able to open my tray all the way to eat. Flight was delayed for takeoff, that wasn't the airline's fault (air traffic) so that didn't factor in my review. Although the food is generally tasty, the dessert could be upgraded. I flew on 4 Turkish Airline flights this year and have never finished a dessert as I've not liked any of them. The bathrooms should be cleaned mid-flight for a 13 hour flight. It started out great but towards the middle of the flight, the bathrooms got really disgusting."
Výhody: "Lots do watch/do on the console. Smooth flight. Responsive staff when available."
Nevýhody: "Perhaps because of Istanbul security measures, but all water removed before boarding plane, with no chance to get more. Stewards couldn't give out bottles of water, only those little cups from time to time. They could bring more of those little cups when you called for them, but not during turbulence. So having no access to water was not great (or planned out on their part). Also, no random sweeps of the aisle by the stewardess from time to time, to check on comfort. My seat kept being pushed by passenger behind me. Flight into Istanbul two weeks prior was great all around. This knee was filled with too many negative moments."
Výhody: "Entertainment was good, there was a wide variety of movies, music and TV shows to keep passengers entertained. Seats were comfortable enough."
Nevýhody: "I was really disappointed with Turkish airlines this time. When we first boarded, I informed the flight attendant that I had hurt my back just 20 min ago and if it was possible to change seats (since it was hard for me to move with 2 people sitting next to me) after boarding was complete. She was nice enough by offering me ice, and said that once I hear the announcement ''boarding complete'' I can get up and look for a more comfortable seat. When I did that she asked me to go back to my seat immediately without letting me speak, and not once during the 13hr 30 min flight did she come to check if I needed anything. Food was served twice, a 13hr 30 min flight and food was served twice. It was almost impossible to call flight attendants if you needed water, coffee or was starving..they were always in a hurry and a little rude. Definitely going with Emirates next time, the service there doesn't even compare!"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Very friendly thank you!"
Nevýhody: "The wifi login experience could be improved. I purchased wifi as a guest when I had an account and had to spend extra time chatting with an agent to get it resolved. They were very helpful but having the option to login to my account at the start would be ideal!"
Nevýhody: "Bad social distance"
Výhody: "Felt safe and sanitary"
Nevýhody: "Rude crew. Dirty plane."
Výhody: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Výhody: "of everything"
Nevýhody: "Nothing, all right"
Nevýhody: "Smelled like poop the entire flight. Actual poop in the lavatory."
Nevýhody: "Terrible delays"
Nevýhody: "My first flight (leaving very early in the morning from Burlington VT was delayed several hours because a ground crew member forgot to put the heater on the plane the night before. Because of this delay I missed my connection and instead of arriving in San Fran at 10am, I arrived at 6pm and missed the whole first day of my trip and was exhausted cause I got up at 3am to get to the airport to a frozen plane that was not ready to fly for a few hours during which I could’ve stayed in bed."
Výhody: "Nothing to like."
Nevýhody: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Výhody: "Excellent crew and clean aircraft"
Výhody: "The crew was communicative and courteous."
Nevýhody: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Nevýhody: "The bathrooms smelled every time someone opened the door. Febreeze, please!!"
Výhody: "Service by crew. I was flying economy but it was par to business class."
Výhody: "Very comfortable, no complaints."
Výhody: "The guy announcing the boarding was a hoot! Great sense of humor."
Nevýhody: "No delays. And have the terminal bridge in working order"
Výhody: "Crew was friendly, capt. had smooth take off and landing."
Nevýhody: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Nevýhody: "Took off late. Other than that very comfortable and great experience"
Nevýhody: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Výhody: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Výhody: "Having three seats."
Nevýhody: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Výhody: "That it got me home"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "Snacks that include a dairy free option like the kind granola bar"
Nevýhody: "We were delayed like crazy."
Výhody: "Didnt expect dinner but was served"
Nevýhody: "Delayed flight, offset entertainment, touch screen un responsive"
Výhody: "Everything went smoothly - very happy"
Výhody: "crew kept a great attitude throughout"
Nevýhody: "Having to find my boarding pass to deplane"
Výhody: "On time"
Nevýhody: "Take a long time to taxi to the gate & getting off the plane."
Výhody: "Clean plane, great breakfast options included with the flight. Crew was polished, helpful and genuinely nice! Gate agents at NYC were knowledgeable, organized, and quick. Boarding was a breeze. Impressive selection of movies for onboard entertainment choices."
Nevýhody: "I thought the $11.00 fee for 30 continuous minutes of full Wi-Fi access was a bit pricey, esp when it kept getting disconnected and ended being about a collective 7-8 mins of access."
Nevýhody: "late leaving, arriving and taxing."
Výhody: "Personality and charm of the flight attendants made it an especially relaxing trip."
Výhody: "Fast boarding and complimentary snacks."
Nevýhody: "I was seated next to a very large woman who came over the arm rest onto my seat."
Výhody: "They were comprehensive and tried to move fast"
Nevýhody: "Delayed flight because they didn’t had the crew ready"
Nevýhody: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Výhody: "Was tired and the FA helped me find a row that I could stretch out on and relax. After a long trip from Moscow, the FA's volunteering to help and accommodate a beleaguered traveler was most appreciated!"
Výhody: "Boarding was fine. And service was good."
Nevýhody: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Nevýhody: "Flight was delayed by 2 hrs. Annoying!"
Výhody: "What an easy flight. Run very well!"
Nevýhody: "The crew seemed a bit tired, but it’s the season"
Nevýhody: "Force me to take a bad seat"
Výhody: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Výhody: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Nevýhody: "No free wifi."
Výhody: "Very nice and friendly crew were very efficient."
Nevýhody: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Výhody: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Nevýhody: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Nevýhody: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Výhody: "They arrived on schedule."
Nevýhody: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Nevýhody: "Flight was delayed over an hour resulting missing connecting flight"
Výhody: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Nevýhody: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Výhody: "Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Nevýhody: "Economy seating was too tight. Not enough space or leg room."
Nevýhody: "Sittinf in the middle"
Nevýhody: "I never fly United because the spirits aren’t free so I chose Lufthansa. You can imagine my disappointment when it became a United flight and had to pay. Lufthansa you’ve lost a customer here."
Nevýhody: "First time took Lufthansa airlines and it was my one of the worst experience. Hospitality is respected when customer is helped when they are in trouble not when they is happily boarded. I have to travel from Milan to San Francisco and I missed flight of my one leg ( milan to frankfurt) of journeyand I went for help and non of the Lufthansa staff at Milan airport helped me. Although my connecting flight was after 12hr they just gave me some random number which to call. I have never experience this in my 8yr of international travel."
Výhody: "Good food, service. Love that toilets are downstairs"
Nevýhody: "New planes are smaller and more cramped"
Výhody: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Nevýhody: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Výhody: "See above. The same applies."
Nevýhody: "See above. The same applies."
Nevýhody: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Výhody: "All worked as expected"
Nevýhody: "No remarks to make"
Výhody: "Travel time was good and easy travel"
Nevýhody: "Entertainment tv tapes"
Nevýhody: "Took off late."
Výhody: "Seat was good"
Nevýhody: "Crew was rude"
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Nevýhody: "The seat didn't go back at all"
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Same as above but even better."
Výhody: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Výhody: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Nevýhody: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Great Crew excellent service"
Nevýhody: "Row seats not comfortable"
Výhody: "The very gracious crew kept coming by with drinks and snacks, as well as lunch and dinner (in coach).The entertainment system is top notch, with a few dozen movies, lots of TV shows and more, with screens for each seat. The only complaint is that there's not much space between seats, so that when the person in front of you leans back, things can get tight. On the plus side, the bathrooms are downstairs (down a short staircase) and there's plenty of waiting room, so you don't get the usual congestion. Overall, a wonderful experience for an intercontinental flight."
Výhody: "Excellent, helpful steward."
Výhody: "there was ice cream for dessert at night"
Nevýhody: "- Delay > 2 hours and no info at gate at the time of planned boarding - unfriendly ground staff and chaotic check in - old 747, "entertainment 1970s standard - crew looked unkempt (like just out of bed), unfriendly to downright rude, my 85 year old mum was ignored repeatedly and ended up not getting enough fluids as a result - 1/8 crew members managed a smile on occasion - rushed meal "service", all they wanted was to disappear to sleep - crammed spaces - while it was announced "we have three different meal choices, you will have at least two choices" - ummm, no, it was pasta. Period. To be fair the pasta turned out ok. The morning dry ham and cheese bun was not, especially without any drink."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "Again- great crew!"
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Chairs were uncomfortable, mainly due to the front passenger was always in reclined mode, and the passenger behind me wouldn't let me recline... He would literally push my chair up, but that's probably because his chair can not recline!"
Nevýhody: "We needed to place special request on vegetarian meal, couldn't do it at booking or at checkin, was told to let crew know, they said it's too late. They brought us an "unclaimed" vegetarian meal, but it wasn't, it was Asian halal meal with lamb! After I let crew member know wmy husband was served meat instead, she denied it and said "its not possible" as the wrapper says "vegetarian". I informed her it actually said "Asian halal", she the proceeded to say, well, "i am sorry if it's wrong, but I gave you vegetarian". That said crew member collected my husband's plates while I was in the bathroom and came back later with a "vegan" plate that they now have available."
Nevýhody: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Nevýhody: "Despite calling 2 weeks ahead of the flight, I did not have a vegetarian meal for this flight or the leg from SFO to Frankfurt. The other flights had the correct meal selection. The plane did not have private screens, only access to personal devices, but it was difficult to keep my device charged to watch a full movie. With an 11 hour flight, that was definitely disappointing."
Výhody: "Service was good, boarding was fast, no other issues."
Nevýhody: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Výhody: "Initially things were smooth. Boarding was on time."
Nevýhody: "But then they deboarded the plane and everything went south fast. They didn't tell us what was happening or where to go or what to do. Instead we were directed to different service centers. We were told conflicting things. Sometimes they told us to exit the airport through passport control, but without any information on what to do next. They reopened the terminal but then redirected us to a service center. That center was overloaded and we ended up waiting in line for service/information for the entire day. Once I was near the service center they dissipated the line. They told us there was another service center in a different part of the airport and that this one we have waited for was closing. We went there and it was also closed instead they had beds without blankets or pillows limit the halls. Alia we were in line for hours before they offered any water or food. Food was really late. Information was the problem here. We were not told what we should do except to check with the service center. Eventually a few of us tried to get through passport control and check the service center out front. This worked much better. I was able to get a hotel and a standby ticket. That flight went much better but getting that far was a mess."
Nevýhody: "seat did not recline at all,"
Výhody: "The services, movie selection and food"
Výhody: "I used to fly lufthansa for my europe travel for work about 15 years ago a lot and thought in recent years it may not have been as good but these flights made me appreciate Lufthansa anew. Crew extremely helpful and polite, always followed up to any requests. Instead of barking at us like United or American crew, they went out of their way to help my daughter get a makeshift icepack for some very painful bumps she got during our vacation. Crew also kept the bathrooms clean from time to time, which was a welcome relief for such a long flight. Desk staff/service desk also was helpful in directing us during the 5 hr layover to things at the airport itself that we could do. They also helped reprint the boarding pass and write down the baggage tags when security made me lose those by separating my wallet and boarding passes into mutliple bins."
Nevýhody: "Phone service. When I tried to book my seats and meals, the lady kept getting things wrong, and ended up not getting me the seats I had specifically ended up asking for. So, when I arrived at the airport and printed my boarding cards, those were seats I did NOT want and all the service desks insisted that's what I asked for. No low carb meal option was surprising. Meal service sometimes felt like too close to each other else too far apart from snacks - didn't feel like we had enough time to digest and get some sleep, while at other times we were seeking out snacks.Overall good quality of food however."
Výhody: "Clean space, friendly crew"
Výhody: "I sat in row 95, the first economy row behind Business Class on three upper level of the A380. Infinite leg room. Seat reclined more than usual in economy. Boarding was pretty good. Three gangways, one for First and Business, two for Economy. Crew was very friendly throughout"
Nevýhody: "Seat was still very narrow. I had the whole low cal meal. The fruit for dessert was nice, if half frozen, but the meal was dry chicken breast with some veggies, with a dry chicken 'salad' as side"
Výhody: "Entertainment had great selection"
Nevýhody: "Boarding was slow and chaotic. Food quality was very poor. Posted pics on Facebook of the old brown salad I got served. Talked to the crew about it and was advised to use the dressing to make it better!!! Still would have been rotten underneath. Was not offered a replacement. They ran out of chicken and only served pasta. No choice!!!"
Nevýhody: "It would have been nice to know if each meal contained cheese, as oposed to just general "chicken and rice" and "noodles with marinara and cheese" It turned ut the rice was in a cheese sauce, and i could not eat it, and could also not eat the alternate option. Please think about giving out a detailed list of ingredients for the in flight meals so we can make more informed choices when we have food restrictions!"
Nevýhody: "Only item that could be better is quality of onboard entertainment."
Výhody: "I liked the pretzel snacks and the entertainment options."
Nevýhody: "I had a flight from London to SFO with a connection in Dublin. However, since I was traveling to the US I had to go through customs in Dublin. There was an hr an a half layover and yet I was running to the gate to make my connection. This seemed to be due to an inefficient system."
Nevýhody: "Flight delayed over an hour even though the aircraft was there. Also my luggage did not arrive aty destination"
Výhody: "The crew was friendly and attentive"
Nevýhody: "Paying more for closer to the door is like cheese on a burger. Not my favorite move by airlines."
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "the food"
Nevýhody: "the service was disgraceful"
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "Boarding was chaotic because everyone, no matter where they were seated, queued up half an our before the boarding began. There was no "pooled"boarding"
Výhody: "Crew was very nice and helpful. Boarding process could have been better it was slow."
Nevýhody: "It would be nice to offer more than just coffee, tea or water for free and come around more often."
Nevýhody: "The crew did not come around with water as often as I would have liked."
Výhody: "The staff is very friendly and helpful."
Nevýhody: "No announcements were made over the PA or out loud at any point for boarding, except for the last section."
Výhody: "The staff was very friendly this time, though thats not always the case. The entertainment is very good."
Nevýhody: "The plane was really old with no space to move in the seat. Once the person in front reclines, you pretty much can’t even get out to go to the bathroom."
Nevýhody: "Plugins for headphones too old: no stereo sound. Paid for WiFi but it didn’t work."
Výhody: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Nevýhody: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."
Nevýhody: "Their food is grotesque."
Výhody: "Great service. Food was alright. Quick boarding"
Nevýhody: "Luggage took forever to arrive."
Výhody: "The vegetarian meal was not available on either of my flights. I’d say they were a bit stingy handing out water as well. Space was good for the seating overall."
Výhody: "The staff was generally pleasant (except for one attend on the SFO-Dublin flight. The lunch and dinner were very good (desserts as well were better than on other airlines I have flown). There was a good selection of movies."
Nevýhody: "The seats on the trip Dublin to SFO were a bit cramped. I wasn’t able to lean my seat back as the passenger behind me asked me not to because his knees were already touching the back of my seat. The web check in was prone to error. For both legs I had to start the web Checkin at least twice. I also got an error page when I tried to print my boarding pass. I do’s not find a way to add my boarding pass to my iphone’s wallet."
Nevýhody: "I didn't make the flight because I was a few minutes late and they used the excuse of US preclearance to not let me try to go ahead and go through security despite being there well over an hour in advance."
Výhody: "Great crew."
Nevýhody: "No free alcochol. Had to spend a night in Dublin just to connect! Over two hours late. And Aer Lingus really stunk flying the night before from Milano to Dublin. One person at their many counters for two hundred passenegers. Last time for Aer Lingus. On the other hand British Airways flew us from SF to Milano. We thought we were returning by British Airways. Screw job!"
Výhody: "Not much. I'm always grateful for safe travels."
Nevýhody: "Their cc machines couldn't process America credit and debit cards (I was one of 5 ppl in my row that had the same problem). When I paid w euros they didn't have change, said they would bring if before I landed and never did. This happened both to and from EU. Additionally the internet didn't work AT ALL and none of the attendants had a Clyde as to how to set it up. Finally, the attitude at large was dismissive, the idea of customer service is clearly not one Aer Lingus has embraced."
Nevýhody: "We reserved specific seats by calling Aer Lingus directly 4 months prior to our trip. When we arrived in Dublin from Paris, we were told by a very uncaring Aer Lingus representative that those seats were not available and were assigned seats that split up our family. He acted as if he could care less. The food was average. I have never flown internationally and had to pay for alcohol. Seat space is never great in economy, but this was one of the worst. Luggage for our entire family was lost for 36 hours."
Výhody: "I thought the Airbus 330 was new, well maintained and clean, but the plastic fittings and layout were cheap. The crew was friendly and conversational."
Nevýhody: "The food, which was small and unappetising was served 1 hour into an 11 hour flight, and aside from a burrito near the end, nothing was served. They said that the drink cart would not be coming around but the one time 1hour into the flight before dinner, and wouldn't be coming round again, so We'd best order our drinks ahead of time if we wanted any wine etc to have with dinner. Very inconvenient. Leg room ridiculously small ."
Výhody: "Clean plane, great service, delicious food with a menu card to boot - nice touch - good entertainment: I highly recommend Aer Lingus!"
Nevýhody: "The American pre-clearance in Dublin did not mind running me a half an hour late to be the last to board the plane with everyone waiting and ready to go, very stressful!"
Nevýhody: "It was delayed, stewardess not friendly"
Výhody: "My flight arrived late from Amsterdam. Once I finally got my boarding pass to San Francisco it stated them he gate closed at 10:45, it was already 11:15. I don't know where to go. There was no one to guide me until I was close to the gate and finally after running the entire distance I was told that the flight would not board till 11:30 and depart st 12:30."
Nevýhody: "Awe linfus should provide assistance st gates and throughout the airport. The entire experince could have been made easier with a few words of assistance."
Výhody: "The entertainment package was varied, enjoyable and needed for an eleven hour flight. The service was average as was the food."
Nevýhody: "As usual the seats are to small and too close together, front to back. What offends me is that the airline offers a minimal meal and or treats with an occasional offering of water and then turns around and offers to sell you extra food or drinks. Sadly though I believe most airlines operate this way now. I suppose it is what you pay for now. It sure isn't the way it was even a decade ago."
Výhody: "the crew was wonderful and so very friendly"
Výhody: "bia preorder meal was fantastic. Problem is that on 11 hour flight, you need at least 2 meals"
Nevýhody: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Výhody: "we arrived an hr ahead of time. the staff was mostly pretty pleasant."
Nevýhody: "Food is just downright terrible. really slow service. forgot about my section of the plan. past us to refill and never came back. Seats are uncomfortable despite the decent leg room. Just not a great experience."
Výhody: "Friendly service"
Nevýhody: "No wifi on the plane...it did not work on both of my flights."
Výhody: "I've traveled Aer Lingua several times and been pleased enough to keep choosing AL for my transatlantic trips, however this, the on February 4th 2017 was my last favorite because this time i felt the low-budgetness of travel. there was less leg room, the food was edible, the in-flight A/V was not worth the effort of trying to watch our listen and the crew in my section not very attentive. Having said that, this was a one time mediocre experience that I'm reviewing and hasn't put me off AL at all - it's a good airline and I will continue flying with them."
Nevýhody: "I was unable to change the flight in any way shape or form (even though I requested that weeks in advance). The only alternative was paying $+1000 more to change. While I still had tons of questions of my options (and was calm and polite!), they hung up on me. I ended up not even going on my flight and note being able to cancel my flight. Ridiculous, rude, and plain unpleasant. I will never take this airline again."
Výhody: "Nice crew, fairly comfortable seats. Lots of tv and movie choices."
Nevýhody: "Food was not as good as flight in other direction. Limp and close to expiration. Boarding on this airline is always a rush. Flight is announced and advertised as wifi enabled but impossible to connect, despite multiple tries throughout the twelve hour flight."
Výhody: "Food was good"
Nevýhody: "Alcohol was not free"
Nevýhody: "My checked golf bag was not at baggage claim on arrival. Not delivered for 2 days causing havoc and extra expense for my golf vacation."
Výhody: "Food Crew People all were great flight smooth just like above."
Nevýhody: "I was very cramped in my seat. You can't stand up to get out of the center if everyone is reclined. Couldn't stretch legs or lean forward. Forget about any sleep, I need to understand how to get an isle seat."
Výhody: "Seats reclined and were comfortable. Nice blanket and pillow and toothbrush etc."
Nevýhody: "Food included a sandwich that was mostly limp lettuce. Awful. Crew was competent but unsmiling. Trying to check in on line was impossible, so had to check in at the airport. No warning given that additional time needed for US customs before takeoff; luckily I had plenty of time built in already."
Výhody: "I was nervous about an unknown, no-frills airline. The food was nothing special, but everything else was great. I would use them again."
Výhody: "Air crew are very friendly and welcoming. Plenty of space available"
Nevýhody: "No water is brought around after the first hour until the plane lands so you could go 8 hours without a drink. Drinks are available in the galley but it's difficult to reach through all the people"
Výhody: "The crew were lovely from beginning to end. The direct flight to SFO was stellar after traveling for three weeks. The pilots' directions, decisions and effort were very professional. The selection of movies and entertainment were great. The meal and snack were good."
Nevýhody: "All seats should now have a USB port, not just a power outlet. The sound system for the entertainment is terrible. The connection should allow for personal headphones, earbuds to be used. Watching a great movie on a terrible sound system is quite frustrating. Also, the crew needed to include another full pass through of sodas/juices and a few more trips to collect waste. There was way too much of a dry spell for a 10+ hour daytime flight."
Výhody: "Friendly staff, on time."
Nevýhody: "For an 11 hour international flight the included meal service was pretty weak."
Výhody: "See comments about the special meal. I did like it that the crew communicated better regarding water and beverages on the flight from Dublin, than on the flight to Dublin."
Výhody: "The per-seat entertainment selection was wonderful! It kept my family fully occupied during the long flight."
Nevýhody: "My seat button was broken and did not recline, plus the seat in front of me seemed to recline even further than normal."
Výhody: "flight was on time. staff friendly & helpful"
Nevýhody: "absolutely no leg room-my knees were injured when person in front reclined their seat. No food choice-also too hot-potatoes mushy. entertainment- need more episodes of shows for a 10+ hr. flight"
Výhody: "Near empty flight, excellent entertainment selection, good food when served, low fare"
Nevýhody: "Infrequent food (last meal was served very late and everyone was hungry), you have to pay for alcohol and extra food, touch screens are low quality, entertainment audio quality is poor with old headphone jacks, generally older plane"
Výhody: "The flight attendants were very helpful and friendly. I loved the prescreening in Dublin for U customs and passport control so that we din't have to go through that in San francisco. That was fantastic."
Nevýhody: "The vegetarian meals i and my husband ordered for the round trip by my speaking to an Are Lingus rep for the flight from SFO to Dublin when we booked our seat assignments were not available. The attendants managed to find me a veg meal, but not my husband. This was totally unacceptable on a 12 hour flight!!!! and we had trouble getting the meals on this return flight too, even though i had called and confirmed they were available. When we got the food the quality was poor. The seats were extremely uncomfortable and the smallest seats I have yet to encounter, and I do a lot of flying. My back is still hurting."
Výhody: "The flights to and from Dublin were very comfortable, the food was decent, the entertainment solid and the staff were very courteous. We were ahead of schedule both directions, which was also a plus. I highly recommend this airline."