Crew was annoyed every time I asked something.
Nevýhody: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"
Nevýhody: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."
Výhody: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Nevýhody: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Nevýhody: "The crew not sympathique"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "usb Power"
Nevýhody: "The seat padding needs to be improved."
Výhody: "We upgraded to first class and everything was perfect!!"
Výhody: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Nevýhody: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Nevýhody: "Ok, it's TAP, it's a bargain, but the "breakfast" was a pitiful piece of meat on a stale piece of bread"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Nevýhody: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Výhody: "The one glass of white wine I was served was delicious. Crew was friendly. Food was surprisingly elaborate for a short flight."
Nevýhody: "Boarding process a bit chaotic. The process started before they were ready to let us on the plane. My special meal was forgotten until after meal service. They skipped our row for beverage service and there was nothing served prior to the meal."
Výhody: "Flight was more spacious on the way back to Boston"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "Leg room. Help with connecting flight."
Nevýhody: "Good was ok. Could have been better"
Výhody: "Overall was ok gor a very cheap flight considering it is not a lowcoster."
Nevýhody: "Very incomfortable seats. Hardly reclign, no leg room. I am 5’8” and slim and it was tight."
Nevýhody: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"
Nevýhody: "Passenger was refused at check in because, according to the counter clerk, the ticket was not purchased in the country of residency but online in US. As a result, i lost the money, the passenger did not fly, and no refund was issued. this is the first time i ever heard of such BS. Not happy."
Výhody: "Food was ok. Check in was ok in Portugal. The plane was good (entertainment and seat comfort)."
Nevýhody: "flight crew can be more friendly in my opinion."
Výhody: "Food was good, many options with entertainment"
Nevýhody: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Nevýhody: "Bad experience with charged"
Výhody: "Easy to get on board"
Nevýhody: "Just it was delayed"
Nevýhody: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Výhody: "Punctuality, calm flight. I have been already too generous with my ratings, above!"
Nevýhody: "To buy a ticket on their site is a mess! Never intuitive, a terrible maze! TAP´s president should be required to buy one ticket each morning... May be the site would improve. Got a ticket with seats “free of charge” on the printed e-ticket, but had to pay for them at checkin. It seems to be a scam... There would be more, but i lost my patience with TAP."
Nevýhody: "Pilots on strike. Faro to Lisbon flighted delayed. Missed connection to London. 6 hour delay in Lisbon."
Výhody: "Always the good attention."
Nevýhody: "The delay of the flight without announcing it"
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "The sound for the movies did not work at my seat or my wife's seat."
Výhody: "Anything I liked feels inconsequential compared to the bad."
Nevýhody: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Nevýhody: "The flight to NY was so cold that I had to wear my winter coat and hat the entire time and I was still cold."
Výhody: "Crew was friendly and great!"
Nevýhody: "TVs did not work, no sound/frozen on games"
Výhody: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Nevýhody: "Can't think of anything."
Výhody: "Crew on flight was pleasant and good at updating on progress of flight."
Nevýhody: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."
Výhody: "There was good variety of films and food was decent."
Nevýhody: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."
Nevýhody: "Staff at the check-in and boarding."
Nevýhody: "Rock hard seats. Surly stewardess. Mediocre to poor food."
Výhody: "Charging clients laugages exorbitant"
Nevýhody: "To pay twice the ticket and bagages"
Výhody: "Hot food and real utensils Good entertaining selection Very nice staff"
Nevýhody: "Everything went well."
Výhody: "They gave us good snacks. Comfortable flight."
Nevýhody: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Nevýhody: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"
Výhody: "It was a good flight overall."
Nevýhody: "Boarding went smoothly, the food , beverage , and the entertainment was good."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "No reason given, just wouldn't let me check in online."
Výhody: "Very comfortable flight."
Výhody: "Lots of leg room, seats recline nicely, the flight was not full so there was room to move. AC power under the seats, plus an USB charger in every seat"
Nevýhody: "The seats, just were not comfortable enough for that long of a flight."
Výhody: "The service they provided us reminded us of how airlines used to treat their customers in the past. Meals were provided as was entertainment (there were individual tv screens for us to watch movies on) all for no additional cost to us. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."
Výhody: "Both meals very nice. Crew members pleasant"
Nevýhody: "Food served a bit late"
Výhody: "Short flight & delayed departure, but arrived in time to make our connection. Crew helpful."
Nevýhody: "Madrid Airport security check opened all carry-on baggage and containers with medications."