Najděte levné lety do Lucern

Výhody: "Attendants were attentive and efficient"
Nevýhody: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."

Výhody: "Brand new plane and SUPER comfortable (even in coach!)."

Nevýhody: "No wifi or inflight entertainment"

Výhody: "The staff upgraded me to business. It was a great wxperience"

Výhody: "Loved the warm and very delicious quiche, thank you!"

Výhody: "great staff"

Nevýhody: "My special meal wasn’t available."

Výhody: "Chocolate Mövenpik ice cream"

Výhody: "Great service."

Výhody: "No problems to report. Boston to Zurich in under seven hours."

Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."

Nevýhody: "The way the movies, needed extra parts. No touch screen"

Výhody: "Great service & lots of room to sleep"

Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"

Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."

Výhody: "I was late ( I had to drive 230 Km ) and I managed to call in advance the company that was doing the check-in on behalf of SWISS - I asked them the Check-in time closing time and by almost flying ( speeding like crazy ) I arrived before that moment."
Nevýhody: "I did not check the terms and conditions of the ticket. I am a Star Alliance Gold member and I was expecting SWISS to have a similar booking system like the others I fly with. I found out that the ticket fare did not contain checked luggage ( so I had to pay a hefty fee for it ) and also my 20" wheeled case that was ok in all the other flights I took it with me, this time was oversized and overweight . My wife took out the 2 laptops so it became within weight limits but still oversized - My wife paid for the fee ( I wasn't there at the time and she is not a such experienced flyier as I am ) . When I found out about the fee, I checked their rules and I found out that the hand luggage is allowed to be 22" . I saw in the airplane a lot of people with cases having the same size as mine, that went as checked luggage at a cost fo around 40 . I want to see how can I get my money back . . ."

Výhody: "General attitude of staff"

Nevýhody: "Seats too small."

Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"

Nevýhody: "The line at the check in was quite long. Luckily I had only carryon"

Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."

Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."

Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."

Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"

Výhody: "Accommodating"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."

Výhody: "What I liked is that they didn't really focus on the weight I had little more weight and they didn't really make an issue for me"
Nevýhody: "Geneva airport is so busy on the weekend I had to stay in the line for 20 minutes it's a little annoying"

Nevýhody: "I had a lot damaged luggage!"

Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."

Výhody: "The attendants were cordial"

Výhody: "Everthing went as planned. Left on time. Cannot complain."

Výhody: "Nothing."
Nevýhody: "Communication was terrible."

Výhody: "We had delays boarding and no one was there to explain why."

Výhody: "Everything"

Výhody: "That is wasn't crowded"
Nevýhody: "That I had a 5 hour delay and I was t informed about it earlier"

Nevýhody: "Not. Lot of room for legs. Slection of movies very poor. Very old movies mostly"

Nevýhody: "Headsets did not work"

Nevýhody: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."

Nevýhody: "We didn't had entertainment"

Výhody: "Very efficient airline; all goes smoothly"
Nevýhody: "Paid for preferred seating but legroom was still very bad. I'm small but the legroom was cramped"

Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."

Nevýhody: "Boarding was slightly confusing. Calling groups to board was not so organized"

Výhody: "Friendly crew"
Nevýhody: "Very uncomfortable seating"

Výhody: "It's Swiss!"

Nevýhody: "The ventilation didnt work on the connection from zurich to belgrade, it was like an oven in the plan and people were complaining, but nothing was done."

Výhody: "No issues. Loved it."

Nevýhody: "Different requirements for a carry-on luggages then the connecting flight. I was not allowed to take my carry-on with me where I had my stuff for my connecting 11 hours long flight."

Nevýhody: "Due to late dinner, was not allow to follow asleep as I needed"

Nevýhody: "My husband, 2 year old daughter and I were not sitting together which was a pain but otherwise it was great."

Výhody: "Everything went really well, including the check-in. I think that the personnel went further than it was necessary to make everyone feel welcomed. Not to mention, that the snack, which was completely unexpected, was delicious. To top it off they gave everybody chocolate to say thanks for flying with them. :-)"
Nevýhody: "Can't think of anything"

Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"

Výhody: "No delay and nice staff"

Výhody: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Nevýhody: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Výhody: "The flight crew was so friendly and the food was really good."

Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."

Výhody: "Friendly and efficient crew. Flights were on time if not even early."

Nevýhody: "My suitcase didn't come with the airline."

Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."

Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Nevýhody: "Still waiting to board after missing this connection had to be booked on another airline"

Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."

Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Nevýhody: "Flight departed 35 minutes late"

Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"

Výhody: "Wifi on Board"
Nevýhody: "Nothing"

Výhody: "Crew"
Nevýhody: "N/a"

Výhody: "Good service onboard, good food. On time."

Výhody: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Nevýhody: "Nothing"

Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Výhody: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nevýhody: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."

Výhody: "Consistently high standards"
Nevýhody: "Nothing"

Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Nevýhody: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Výhody: "Easy airport business"

Výhody: "Same as above"

Výhody: "Night flight so no entertainment allowed sleeping"
Nevýhody: "Kosher food could be improved"

Výhody: "It was a short flight so it was O.K."
Nevýhody: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Výhody: "The service, entertainment, food, the crew, the aircraft were excellent."
Nevýhody: "They put us in a Transavia plane."

Výhody: "We love the flight all the way"

Výhody: "captain was great."

Nevýhody: "I missed my flight because of MU"

Výhody: "A nice short flight"
Nevýhody: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Výhody: "They flew full speed to catch up with the delays."
Nevýhody: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Výhody: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."

Výhody: "Crew was excellent explaining about the (short) delay."

Nevýhody: "Luggage lost and not found. Contact to executing airline KLM very difficult, because the case-nr. on the "lost-luggage-form" was unreadable. but without this number, you can do nothing, because it almost impossible to get someone on the phone at KLM. Mostly you talk to computers. Obviously the phone is oldfashioned and you need twitter and facebook. Poor service, KLM So you can have a pleasant flight, but if you need service, you are lost."

Výhody: "Lie Flat Seats were awesome. Service was excellent."

Výhody: "The crew was very friendly and professional"
Nevýhody: "The seat space was a little narrow"

Nevýhody: "I was coming back from Cologne to Rome, 40 mins of delay on first flight Cologne - Amsterdam made us lose the second flight. Actually, they could have waited for us for say 10 mins and we would have made it. But they didn't and we had to stay a night in Amsterdam, arriving in Rome the next morning."

Výhody: "fabulous flight and crew"
Nevýhody: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"

Výhody: "Pleasant crew. Clean plane."
Nevýhody: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."

Výhody: "Crew were ok. But flight was delayed and cabin was very warm."
Nevýhody: "If airline informs of delays, cooler cabins"

Výhody: "On time , comfortable seats , nice staff"
Nevýhody: "Nothing"

Výhody: "OK"
Nevýhody: "Flight delayed by 45 mins"

Výhody: "It was a cheap budget flight which gets you from A to B with no frills !"
Nevýhody: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"

Výhody: "Nothing"
Nevýhody: "Everything"

Výhody: "The smooth take off and landing. Excellent piloting"

Výhody: "The lounge and the staff were wxcellent"
Nevýhody: "Lack of information about reason for initial two-hour delay"

Výhody: "Flight attendants"
Nevýhody: "Food was awful"

Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."

Nevýhody: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."

Výhody: "Nothing"
Nevýhody: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"

Výhody: "The crew were nice."
Nevýhody: "An hour delay, a cheap sandwich and no entertainment."

Výhody: "Professionalism"
Nevýhody: "Food"

Výhody: "nothing"
Nevýhody: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"

Výhody: "Very nice flight. Great service and a lot of seat room"

Výhody: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nevýhody: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"

Výhody: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Nevýhody: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."

Výhody: "Fast, easy, and comfortable flight, with a friendly crew."
Nevýhody: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."

Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."

Výhody: "Tea and coffee should be included not you have to buy it!"

Výhody: "Excellent service and a delightful crew."

Výhody: "Comfortable flight. Polite and friendly team."

Výhody: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."

Nevýhody: "Late boarding. Later take off. Even later arrival (no gate available)."

Výhody: "The staff were friendly and helpful. I was provided with a snack and a drink although since I am an old traveler I remember better snacks :-)"
Nevýhody: "There is little that I can think of which I disliked about this flight to Vienna, I would use Air Malta again"

Výhody: "Boarding was easy, check in online to save time and get a better seat"
Nevýhody: "No entertainment and seats are small"

Nevýhody: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"

Výhody: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Nevýhody: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"

Nevýhody: "Most limited legroom ever."

Výhody: "It was for the most part on time."
Nevýhody: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."

Výhody: "Relatively on time. Friendly crew."
Nevýhody: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."

Výhody: "The friendly staff at check in and at the boarding gate."
Nevýhody: "The food it far from satisfactory."

Výhody: "Even though the airplane was packed, I didn't feel crowded."
Nevýhody: "There was no power outlet to recharge the phone and no entertainment."

Výhody: "I had a row to myself and it was a pleasant and uneventful flight."
Nevýhody: "The sandwiches looked cold and tasteless."

Výhody: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Nevýhody: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."

Výhody: "On time. Crew is very friendly. Smooth."

Výhody: "All was just great and on time"

Výhody: "Crew on board was hard working and polite."
Nevýhody: "Ground personnel not friendly at all at Heathrow. Plane was totally crowded and bathrooms were unavailable for long periods of time. People stood in the aisles throughout the flight and blocked the aisles, even for the crew. Have to say though, that the plane was full of football fans travelling to Malta for some game."

Nevýhody: "Crew insisted on showing boarding ticket when entering the plane even we just went through check on gate. I am frequent flyer, and most companies do not do that. When I asked, stewardess very impolitely answered that I obviously do not know it is Air Malta custom. It seemed to me that she did not know that not all companies are doing that. I left conversation at that point. On the way out of the plain she avoided to address me with even Good buy like other customers... Sad."

Výhody: "The flight was on time and the crew was friendly! Great first experience with Air Malta. Also, loved that Kayak provided up to date information! Great experience overall!"

Výhody: "Comfortable seats"
Nevýhody: "Late arrival."

Výhody: "I MISSED THE FLIGHT FROM ZURICK TO MALTA."

Výhody: "The flight was smooth. The crew was efficient and friendly. Turkey sandwich and a full bottle of water was perfect."
Nevýhody: "Check in was a little confusing. For a small airport, it was tough to figure out which line was the correct line for me. They were too generic and not descriptive enough. The online checkin was also glitchy. I tried three times before managing a complete checkin. I was never sure if I was going to have a ticket when I got to Paris for my next flight. My luggage did it make it. Not sure if that happened in Malta or Paris, though."

Výhody: "I have used their service 4 times in the last month and it is always consistent. If there is a delay, they communicate regularly the reason for the delay and how they are managing it. This flight was on time and comfortable."
Nevýhody: "The sandwich handed out is not that good and the snack selection is limited. However, for such a short flight (Malta to Zurich - 2 hours), this really isn't a major issue."

Výhody: "Very short flight and everything went smoothly."

Nevýhody: "Seats were really close together."

Výhody: "Overall from check in to destination we enjoyed the service and care of the cabin crew, airline Malta the family airline"

Výhody: "comfortable"

Výhody: "Crew was very welcoming and helpful"
Nevýhody: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."

Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."

Výhody: "Flight from Paris to Warsaw number LO332 - L was delayed and i miss my flight to Gdansk."

Nevýhody: "Fly was 1 hours late.and same thing returning.never on time."

Nevýhody: "the flight was delayed"

Výhody: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Nevýhody: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"

Výhody: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Nevýhody: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."

Nevýhody: "Everything was good except for the temperature. The plane was too hot."

Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."

Výhody: "Great flight lots of leg room"

Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"

Nevýhody: "Missing Bagage, plane delayed....."

Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."

Nevýhody: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"

Výhody: "Nothing"
Nevýhody: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"

Výhody: "The flight was on time and the crew was great"
Nevýhody: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Nevýhody: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."

Výhody: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Nevýhody: "Again same thing crew unfriendly not even the smallest smile."

Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Výhody: "better than expected accommodations, wonderful crew."
Nevýhody: "entertainment system stopped working at one point. Snack before landing was a sad excuse for a cheese sandwich. Bathroom sink was backing up."

Výhody: "Nothing."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."

Výhody: "Flight was smooth with no problems."
Nevýhody: "No entertainment system."

Výhody: "From check-in to boarding went as smooth as possible. 5 star service."

Výhody: "Excelent"

Výhody: "Flight was on time, the crew was very pleasant. No complaints"

Nevýhody: "My bag didn't arrive in Warsaw. I asked the LOT representative at JFK to verify that my bag was on the flight between NYC and Warsaw. She said that it was, but it wasn't there when I arrived"

Nevýhody: "No wifi"

Výhody: "Fast boarding time and fast departure"
Nevýhody: "Nothing to comment"

Výhody: "Polite and friendly staff and crew."

Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."

Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"

Výhody: "Nothing"
Nevýhody: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"

Výhody: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Nevýhody: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."

Výhody: "N/a"
Nevýhody: "N:a"

Nevýhody: "Flight was late to leave Warsaw, no apparent reason given."

Výhody: "Lot of leg room in the emergency exit row. Though they don't let you have bags there."
Nevýhody: "No entertainment! Though it was only a two hour flight."

Výhody: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Nevýhody: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."

Výhody: "The crew members were very nice!"
Nevýhody: "I had a very bad experience at the beginning of my journey on 11/18/2016 at Sheremet'evo airport in Moscow. I almost had a heart attack when Anna Aleksandrovna Esina (agent at registration counter #131) informed me that my ticket has been cancelled and she does not see me on the passenger list. I was in shock when I heard that and ready to cry as I was so anxious to get back home. Then she added that it is not her job to look for my ticket and there is nothing she can do for me. She did not want to make any effort and do something to resolve the issue. With the help of another agent it was determined that I WAS on the passenger list and I finally (after some agonizing time) was given my two boarding passes. It is amazing how just one unprofessional agent can spoil your trip... Thankfully the rest of my journey went really well!"

Výhody: "lots of legroom on this flight"

Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"

Nevýhody: "Food could have been better than just sugar wafers."

Výhody: "The plane loaded on time and left on time. The flight was quite smooth. Best of all, the flight attendants gave out Prince Polo chocolate bars, the best candy in the world."
Nevýhody: "The plane did lack a photo of John Paul II, though he was featured extensively in the airline magazine. Further, there wasn't much in the way of traditional Polish music playing during the boarding process. These aren't huge problems, though. Still a great experience."

Výhody: "Thought the food was airplane-great and the cabin was super clean. The windows had a nice blue-polarized dimming feature."
Nevýhody: "Entertainment was mediocre. Onboard announcements seemed overly frequent and used maybe twice as many words as needed — multiply that by each announcement repeated in two to three languages, and it made for a tedious process compared with other international flights/airlines. Fewer free snacks on offer compared with other international flights/airlines as well."

Výhody: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."

Výhody: "Late 2 hours make me missed my connectin flight.So overall not t good"

Výhody: "Quick and friendly service"
Nevýhody: "Nothing"

Nevýhody: "The plane was still in Warsaw (didn't make it to Prague) but we weren't told the flight was cancled or even delayed until after we were supposed to board the rebooking took forever so long that one in our group was put on an earlier flight than other because his plane left by the time we could have been rebooked."

Výhody: "Flight was prompt. People were all helpful."
Nevýhody: "Bus ride to board plane."

Výhody: "Plane was very nice and new. Food was very good."
Nevýhody: "5 hour delay. So we missed our connecting flight. Had to take an extra connecting flight. The 12 hour trip turned into a 24 hour trip. Flight attendants seemed annoyed I didn't speak polish. Personal tv had no sound."

Nevýhody: "Wasn’t given a blanket"

Výhody: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Výhody: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."

Výhody: "Great wheel chair service"
Nevýhody: "Polite customer service agent"

Výhody: "The flight attendant was very quick to meet any needs big or small."
Nevýhody: "Still extremely unhappy about my broken item."

Výhody: "Seats were comfortable, food was good, efficient and friendly service!"

Výhody: "Everything about the flight."
Nevýhody: "Nothing."

Výhody: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Nevýhody: "Nothing!"

Nevýhody: "3h delay!!!"

Nevýhody: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."

Nevýhody: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"

Výhody: "Love that there's space for the economy and the seats are comfortable"
Nevýhody: "There was nothing to do and would be nice if it had wifi"

Výhody: "Good leg space and went on time."
Nevýhody: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"

Výhody: "Departure and arrival was on time"
Nevýhody: "Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment."

Výhody: "Safe flight"
Nevýhody: "They dropped our connection. Took 3 hours to straighten it out"

Nevýhody: "3€ coffee, no space, flight overbooked."

Nevýhody: "crew indifferent; entertainment limited; food not so good"

Nevýhody: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."

Nevýhody: "The transatlantic flight from JFK took off about an hour late and we missed the connecting flight. This was very disappointing since half of the people on our flight were gong to Munich and I would have expected the airline to hold the plane for an extra 15 - 20 minutes so we could have made the flight. Instead, an almost empty plane must have taken off on time and we are only able to fly to Munch 5 hours later. Unacceptable from Brussel Airlines / Lufthansa. They should not sell this connection as a flight to Munich or should have held the plane."

Nevýhody: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."

Výhody: "They had a funny safety video"
Nevýhody: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."

Nevýhody: "Flight was late and I almost missed my connection in Brussels"

Nevýhody: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."

Nevýhody: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"

Nevýhody: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"

Nevýhody: "The same: food at extra cost"

Výhody: "Sufficient seat space in a window seat. Excellent customer service on board, compared to any US service provider."
Nevýhody: "Boarding. Unorganized and not very customer friendly."

Nevýhody: "4 hour delay"

Nevýhody: "4 hour delay"

Výhody: "Best business class for travel to and from Europe."

Výhody: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Nevýhody: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."

Výhody: "Direct flight"
Nevýhody: "Economy plus seats are not worth the extra upgrade - compared to other airlines. Food was inedible. SLOP that you would give to prison inmates Boarding was horrendous and LONG. Entertainment was non existent. Crew was RUDE RUDE RUDE RUDE RUDE"

Výhody: "I flew on United, not Brussels, on this leg."

Výhody: "It was a smooth flight."
Nevýhody: "Choice of food"

Výhody: "On time and services were good. Cost less than if booked through United significantly."

Nevýhody: "* No information was provided to the passengers about an additional delay of the flight after the original 5 hour delay. * No compensation was offered for the inconvenience of a delayed baggage by 2 days. * My family is definitely not going to fly with Brussels Airlines after the experience we had."

Nevýhody: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."

Výhody: "Same as above"
Nevýhody: "Same as above"

Výhody: "Same as above"
Nevýhody: "Same as above"

Výhody: "The crew was very friendly"
Nevýhody: "No free food offered though i was in transit all day, uncomfortable chairs, no entertainment"

Výhody: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."

Výhody: "The entertainment system is great and they provide a lot of food. The crew is very available and efficient."
Nevýhody: "We had delays in Brussels because of a communication issue and because we were waiting on a vehicle to help us push off from the gate, which was a bit odd. The movie selection was good but a little outdated."

Nevýhody: "My flight was scheduled to leave at 6:20 pm 06/08/16. Took off at scheduled departure time but an hour into the flight had to turn around due to navigation system not working (2hrs flying time). Navigation was fixed, took off for 2nd time at 10 pm, fell asleep, awoke at 3 am to a messge over the intercom stating navigation had went out again and we had once again turned around and we were just outside of Chicago (6 hours flying time). I spent 8 hrs on a plane to fly to my origin airport. This was my first overseas flight and my first time flying with United. I got a frozen turkey sandwich and sorbert for dinner. I have been placed on an American Airline flight leaving at 8:50 am but I needed to be in London at my scheduled arrival time. I've lost approximeny 14 hrs of my trip including irreplaceable reservations that I've missed as well as very important time with my significant other that I get to see once every 2 months. I took off unpaid vacation time for this trip as well. Please contact me via email or cell phone to discuss what sort of compensation can be done for this very unfortunate chain of events."

Výhody: "The flight attendants were friendly; food was decent; seats were not that comfortable and a bit too close ; in flight entertainment was okay; bathrooms okay but could be cleaner"

Nevýhody: "Dear kayak, you do want us to rate "the experience" of the terror attack right before our boarding? Of course everything is automated. But is it that hard to stop your "rate your trip" requests for those who went through all that horror? What about those who lost their people there - I can bet they are happy to respond to your "ratings"..."

Výhody: "The crew members were polite. Enjoyed the food and the entertainment."
Nevýhody: "It took too long to have to wait to be transferred to the area in the airport where we would be flying from."

Nevýhody: "No food, no drink, no newspapers"

Nevýhody: "A flight attendant got upset and gave additude because I unknowingly threw garbage in a recycling bag, trying to help them."

Výhody: "The pretzels and drink."
Nevýhody: "No entertainment"

Výhody: "No entertainment was given or expected"
Nevýhody: "Nothing"