There was very little room in the seats for economy class. When the passenger in front of you reclined their seat back it was in your face.
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Nevýhody: "Terribly uncomfortable seat."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Great entertainment and food- all excellent."
Nevýhody: "Uncomfortable, small seats in Economy."
Výhody: "Food, crew"
Nevýhody: "Comfort seats"
Výhody: "The crew was polite and we arrived safely."
Nevýhody: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Nevýhody: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Výhody: "A nice crew n my seat next to me was empty so I can sleep well..."
Nevýhody: "Maybe give every passenger a bottle of water..."
Výhody: "Great scenery!!!"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "Terrible movie selection"
Nevýhody: "plan was late for any reasons...."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Nevýhody: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Food and crew were great."
Nevýhody: "Economy is tight."
Výhody: "The head fligh attendant was very nice and welcoming and informative she personally took care of our carry on to put in the check in..."
Nevýhody: "I was not able to buy from the duty free discounted offers on the plane. The discounted shopping panflet was not on my LA/Zurich flight.... so I didn't see it and did not buy then.... And on my second part of the trip Zurich/Nice they refused to sell me to me from the Duty Free because they didn't have time..... :( The dark hair flight attendant in the back of that plane was not informative or nice....I had to talk to the head flight attendant in the front of the plane, she was more professional! Other than that everything was good!"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Clean, modern plane, friendly and attentive crew"
Nevýhody: "Cramped space in economy!"
Nevýhody: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
Výhody: "Excellent food. Lovely service. Departure and boarding on time."
Nevýhody: "No entertainment at all. Very limited leg room"
Výhody: "The next best thing to the hard-working and kind crew was the lighting design. Meals were OK, and I was delighted that the vegan meals I ordered for my travel companion were right there as ordered. Not a common occurrence of late, I’m afraid, so I congratulate Swiss one getting this one right."
Nevýhody: "Legroom is non-existent. This was by far the most uncomfortable aircraft I have ever flown on, with the possible exception of an Ilyushin 62 operated by Tarom in 1983. I felt bad for the man in front of me, with my knees in his back. That is, until he reclined his seat and put my video screen in my face. Not much to watch anyway, but it was impossible to lean forward at all. Boarding at JFK was rather chaotic."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Nevýhody: "The flight was an hour late, causing us to miss our connecting flight."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "Only one agent to check in economy passengers two agents for first class and 2 or 3 for special needs. There were many more economy passengers and it took a lot longer to be serviced more agents for economy would have been more equitable"
Nevýhody: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Minimalist breakfast."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
Nevýhody: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
Výhody: "This was my first time flying on Swiss Air. Beautiful aircraft and a very friendly crew. Food was good and our flight was on time. Lots of options for in-flight entertainment."
Nevýhody: "The boarding process was not ideal. This was our first time in the Zurich airport and we were not aware of the passport check at the gate. There were no signs and several passengers tried to board without the stamp only to be sent to the passport check line. Very frustrating. Also, there was no organization so everyone just rushed forward when boarding was called. They should consider boarding by rows to make it a more orderly process. Finally, there was no leg room at all. I realize airlines are trying to squeeze every passenger in that they can, but this was ridiculous. I'm 5'11" and my knees were pinned against the seat in front of me."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Nevýhody: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Výhody: "We were able to purchase an upgrade at the airport -- was a great experience."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "Same situation with the food. I was given Molley's special food. Then I was given a cold croissant. That was it. Lufthansa gives little sandwiches."
Nevýhody: "I was asked to move from my reserved seat for another flyer"
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Výhody: "Crew was professional, kind and capable. Everyone went smoothly and on time. The downstairs bathrooms were great: roomy, clean and FIVE of them so no waiting!"
Nevýhody: "The food was just okay. A better choice of wine and more selection of spirits would be nice."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Nevýhody: "No entertainment"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Food & entertainment were good;"
Nevýhody: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Výhody: "Short flight with efficient service and coffee"
Výhody: "It’s amazing. Fast and comfortable."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Nevýhody: "Crew members were awful and rude and unhelpful. I landed in Munich and had to run to my next flight and when I asked a Lufthansa staff for help in making my connecting flight he turned to me and said "I don't care-this isn't my problem" upon finally making it for last boarding call to my next flight the staff were rude and unhelpful-I was so stressed I literally had a stomachache and felt completely unwelcome."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Nevýhody: "WE WERE SCHEDULED TO FLY STRAIGHT FROM MUNICH TO NICE: A SHORT DIRECT FLIGHT. BECAUSE OUR PLANE WAS LATE, THEY ROUTED OUR ALTERNATE FLIGHT THROUGH FRANKFORT (WAY WAY OUT OF THE WAY) & FROM THERE TO NICE. FRANKFORT IS VIRTUALLY THE OPPOSITE DIRECTION. WE ARRIVED IN NICE 6 HOURS LATER THAN SCHEDULED - GETTING IN AT AROUND 11PM. BAD TRIP!"
They made us pay 100 EUR For hand luggage for disappointed with the service and I will try to get the money back from them since our hand luggage did fit under the seat and actually measured the correct size.
Good budget airline, comfortable seats and pleasant crew
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Výhody: "It flights themselves were fine. A 45 minute delay sucked though."
Nevýhody: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Výhody: "Seat was very comfortable. Crew was excellent"
Nevýhody: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Výhody: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Nevýhody: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Nevýhody: "The flight was delayed 40min So i missed the connection in Leipzig"
Nevýhody: "The temperature at altitude was far too warm for my comfort."
Výhody: "The plane left and arrived on time."
Nevýhody: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Nevýhody: "Paid for high speed WiFi Could not even check my mails"
Výhody: "The crew was very attentive and personable during the flight."
Nevýhody: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Výhody: "Smooth experience, no problem."
Nevýhody: "Riding a packed bus to the plane was awful."
Výhody: "Crew was very friendly!"
Nevýhody: "The plane smelled terrible - almost like one of the toilets had backed up."
Výhody: "Very fast check in. No problems"
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Výhody: "Boarded and departed gate on time. Efficient."
Nevýhody: "Not the friendliest."
Nevýhody: "Terrible hard landing"
Výhody: "Good airport and nice crew"
Výhody: "Staff super friendly. Comfortable sears. Food very good."
Nevýhody: "The flight was delayed and we could not check in online from home."
Nevýhody: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Nevýhody: "We were a little delayed"
Výhody: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Nevýhody: "Nothing of note."
Nevýhody: "Delayed, causing me to miss all other flights."
Nevýhody: "I did not board, because another flight delay caused me to miss this flight."
Nevýhody: "The seats are broken and the crew treats the passengers like they do not matter."
Nevýhody: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Nevýhody: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Nevýhody: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Nevýhody: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Výhody: "smooth flight"
Nevýhody: "boarding took too long"
Nevýhody: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Check in was easy, employee was pleasant."
Nevýhody: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Výhody: "Prices of food items was reasonable"
Nevýhody: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Výhody: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Nevýhody: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Nevýhody: "The flight was delayed over and over and finally cancelled. We had to go out to the ticket counter to rebook. That meant clearing customs and then going back thru security again. A real Hassel!!! I think any other airline would have rebooked people in the terminal!!!"
Výhody: "Service onboard was very efficient. Flight was short"
Nevýhody: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Výhody: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Nevýhody: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Výhody: "They rebooked me to a new airline to get to my destination."
Nevýhody: "Multiple gate changes then flight was delayed 10mins, 40mins, then for an hour. No attendant ever came to the gate until the last minute. I had to be rebooked on a different airline."
Crew members were very helpful, friendly and dedicated. The flight was punctual and inside very clean.
Seat 5A could not lie flat!
Výhody: "It was wonderful"
Nevýhody: "Best booking app ever"
Nevýhody: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
Výhody: "Very efficient."
Nevýhody: "Better airflow in cabin, letting you know about meals before getting to plane."
Výhody: "Pretty much nothing"
Nevýhody: "A sealed blanket and a better customer service"
Výhody: "Seats were comfortable. Entertainment system stopped working part way through"
Nevýhody: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Výhody: "Paid for Business , got a minor economy service ."
Nevýhody: "Almost no advantages for business ticket traveller"
Výhody: "Seat not confortable"
Nevýhody: "Get newer planes with better functional amenities"
Výhody: "The captain was able to make up much of the lost time spent boarding."
Nevýhody: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Výhody: "I spent 5 hours on the phone and they didn’t help me. They couldn’t even help me the book so I just lost 700 dollars when trying to change a flight."
Nevýhody: "Worst experience in all areas. The phones calls were brutal and no one could help me and then someone could and then they cousltnnagain. No one could find a flight. Took so long for them to look stuff up etc."
Výhody: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Nevýhody: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Nevýhody: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Výhody: "Very pleased with crew and seats."
Výhody: "Seats were old, but very spacious and comfortable."
Nevýhody: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Výhody: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Výhody: "Kindliness of crew"
Nevýhody: "Impossibility to by drinks or did with bank cards"
Výhody: "clean plane and nice crew"
Nevýhody: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Výhody: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Nevýhody: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Nevýhody: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Nevýhody: "no clear information about delay and real flight time"
Nevýhody: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Výhody: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
Nevýhody: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
Nevýhody: "Read above!! WORST EXPERIENCE EVER!!!!"
Nevýhody: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Výhody: "Excellent service and a safe flight."
Výhody: "Good leg space and went on time."
Nevýhody: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Nevýhody: "No service - not even a glass of water!"
Nevýhody: "Even after meal request few days back, no veg meal available for this long journey"
Nevýhody: "crew indifferent; entertainment limited; food not so good"
Výhody: "The crew was polite."
Nevýhody: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Výhody: "The crew was on point, the comfort was great though the plane was a bit cold they had plenty of blankets. The organization of finally getting onto the plane was great."
Nevýhody: "The boarding process was confusing and disorganized. Perhaps it's always this way but they began boarding rows 32-47, but never changed the monitor when boarding of additional rows began. I didn't understand the need for extra security prior to arriving at the gate either. I was already in the terminal, but then needed an additional sticker on my passport. Not enough options in the entertainment section."
Výhody: "I had an aisle seat."
Nevýhody: "No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight."
Výhody: "They had a funny safety video"
Nevýhody: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Nevýhody: "Flight was late and I almost missed my connection in Brussels"
Nevýhody: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Nevýhody: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Výhody: "I had a comfy seat at exit row. The team was great."
Nevýhody: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Výhody: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Nevýhody: "I ordered kosher meals and asked at the gate if the kitchen sher meal was ordered... they said yes but in the flight they didn't have it registered."
Nevýhody: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Nevýhody: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Výhody: "Pleasant crew,good ice cream"
Nevýhody: "Meals are OK by repetitive if you have several long flights in one day."
Výhody: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Nevýhody: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Výhody: "The food served was wonderful, as well as service."
Nevýhody: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."
Nevýhody: "What a surprise when our United Airlines codeshare on Brussels Airline did not even allow us a drink of water free on our two hour flight. They charged for everything including water. Shame on them! And shame on United Airlines to codeshare with a carrier with such poor customer service."
Nevýhody: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Výhody: "Best business class for travel to and from Europe."
Výhody: "This was a cut-price flight. Considering what we paid, the flight was amazing value for money. The plane was new. There was plenty of overhead space. The seat pitch was adequate. We took our own food. We slept for most of the flight. We arrived on time. If Norwegian can continue to keep the price low, I'll happily choose to fly with them again."
Nevýhody: "A free soft drink and nibbles would have been nice, though hardly necessary."
Výhody: "Seat comfort , modern plane"
Nevýhody: "The boarding process was ridiculously disorganized . People were not boarding according to their group numbers and there were many unnecessary delays / hold ups . My baggage was lost for over 4 days (it still hasn’t arrived on October 24. I landed on October 20). With little to no communication on it status or refund on all the baggage fees I was made to pay.While the crew was pleasant , price point attractive and plane modern, These factors are enough to deter me from choosing this airline in the future"
Výhody: "Friendly crew. Attentive and polite."
Nevýhody: "Seats need to recline more. Food needs drastic overhaul both meals and snack bar items. $7 for a croisant with a half slice of cheese and half slice of turkey is outrageous. Also, meal portion is too small."
Výhody: "Free wifi"
Nevýhody: "more movies, not enough selection"
Nevýhody: "Better menu service and comfort"
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Nevýhody: "The boarding process could be better organized. There is just one large line and it’s like a free for all. There are zones on the tickets but they didn’t board by the zones"
Výhody: "The premium seating and premium meal"
Nevýhody: "We sat right by the kitchen galley. It was very noisy"
Nevýhody: "Not having to ask for headphones and wider variety of movies"
Výhody: "Business class seat can't recline to a flat seat"
Nevýhody: "Quality of the seat."
Výhody: "good space, especially with 3 seats to myself;)"
Nevýhody: "-my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "Nice friendly service Spacious chair"
Výhody: "For a 9.5 hr flight, you didn’t get meals and there wasn’t TVs to entertain yourself. When you asked the flight attendants for help, it was like you were bothering or inconveniencing them. It was a terrible experience for any kind of flight."
Výhody: "Friendly staff as always, and more leg room than most budget carriers"
Nevýhody: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."
Výhody: "Premium Flex is well worth the money. Think of it as above economy but below business class. Food was above average on our return flight. Staff were very responsive bringing ordered food and drink items."
Výhody: "New plane, clean"
Nevýhody: "I tried to add an additional bag online, but server kept freezing up. Decided to check bag at airport. I was charged 80 Euros instead of 35 shown online. I then had to take the small additional box to another counter, because it wasn’t a suitcase???? Staff were very rude, and at best the crew was indifferent. I have flown all over the world on many airlines, and this was by far the worst experience. I will never fly Norwegian again."
Výhody: "Smooth floght."
Nevýhody: "The guy servicing my aisle seemed not to know I was there. Overlooked me several times. Maybe I was too dark too see"
Výhody: "Easy check in, friendly staff"
Nevýhody: "Terrible music before take off and after landing"
Výhody: "TV and movie choices. NOTHING ELSE"
Nevýhody: "No where in sight when I booked my flight it said I needed to order my food in advance. The flight attendant would not even consider giving us food after everyone was served. We had to overpay for awful junk food. One of the worst experiences flying...doubt will book Norwegian ever again."
Výhody: "CHEAP but nice."
Výhody: "Flight was on time, and comfortable."
Nevýhody: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."
Výhody: "Crew were pleasant."
Nevýhody: "In first class: Seats were as hard as wooden benchs and seating area was minimal. Food did not meet the quality of fast food. Sound system was staticky and basically unusable. In economy: The seating area is sufficient for small children only. Nothing is provided for passenger comfort, not even water."
Výhody: "If anything, the leg from Oslo to JFK was worse than Bangkok to Oslo! Hard to believe, but true."
Nevýhody: "Gate waiting area was cleared - no idea why. As a wheelchair passenger, I was simply stuck for over an hour with no clue what was going on, no way to get to restroom or anything else. Flight delayed over 2 hours & worried about my connection at JFK. GROSS INCOMPETENCE. GROSSLY UNCOMOPETITIVE ON PRICE OR SERVICE OR AMENITIES WITH OTHER AIRLINES. I'm beyond disgusted with these clowns."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "The food was pretty good."
Nevýhody: "The flight was delayed for poorly explained reasons, there was a huge baggage cost for an international flight, the plane taxied for 5 hours after landing, the heat was cranked up and there were no fans, our baggage hasn’t come out 2 hours after landing, but most of all there was no in flight entertainment for the 7.5 hour transatlantic flight - I don’t want to fly Norwegian ever again."
Nevýhody: "$260 charged to check in two suitcases."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Nevýhody: "Delayed 3 hours. ok in flight entertainment"
Výhody: "the fact that Norwegian Air has great service to KRK"
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "Entertainment tv"
Nevýhody: "There was a beligerantly drunk man next to me. He was agressive and rude."
Výhody: "Fast and easy boarding"
Výhody: "I liked being able to watch free movies."
Nevýhody: "I didn't like that you had to pay for drinks. Usually beverages on an airplane are free to customers."
Výhody: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Nevýhody: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Výhody: "The staff and crew were very helpful and attentive to our needs."
Výhody: "Brand new 787 Dreamliner is a great airplane. Entertainment system is very good."
Nevýhody: "Showed up to my flight an hour before and was told I was late and booking closed... was told by another airline three hours later that an hour before I was able to change my flight for another time but was never told by Norwegian airlines employee. Not only did I pay $542 for a flight home that I actually never was on but had to pay an additional $1400 to get back home and getting home the following day. I would like a refund of my $542 since I was told the wrong information and was on time for boarding."
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Nevýhody: "Read above."
Nevýhody: "It would be good to know in advance that even for long international flights you're going to have no pillow, no blanket, no drinks and no food!!!!!!! Or pay a lot for it. This is hard for à long ( still expensive) flight. This is the first time I have this experience. It's very dissapointing."
Výhody: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Výhody: "The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight."
Nevýhody: "The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "It's low budget so nothing comes with your ticket. Everything is extra. But good entertainment options and overall comfortable flight."
Nevýhody: "Plane was very cold. Overnight made sleeping difficult. Felt like it was a gimmick to get people to buy blankets on board."
Výhody: "Front ticking counter (w/but one exception) and in-flight service was quite good. On our long haul flight, staff attention to detail, quality of service and support was greatly appreciated."
Nevýhody: "Lack of moblile check-in"
Výhody: "plane seemed rather new."
Nevýhody: "WiFi did not always work."