Výhody: "Wifi and the nice crew"
Nevýhody: "The food option"
Výhody: "nothing particularly good—-getting off the plane was a va relief"
Nevýhody: "due to my seating, i was freezing...i had to buy my own blanket for 5 euros and this was no be more than a sheet!"
Výhody: "I liked nothing."
Nevýhody: "The flight was cancelled 22 hours before take off. There was an email sent to notify me. No text message or phone call; has I not checked my email I would have shown up at the airport with no flight. I tried to call their customer service and was out in hold for over an hour with no resolution."
Výhody: "The online menu, seats were comfy, smooth flight."
Nevýhody: "The line to board was insanely long and slow moving."
Výhody: "I got charged 100 for each leg of the trip for luggage and your app would not let me check them in online"
Nevýhody: "Baggage cost was outrageous"
Výhody: "Plane condition was decent."
Nevýhody: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Výhody: "slept the whole trip"
Nevýhody: "my dreams i guess??"
Výhody: "Plane looks so nice."
Nevýhody: "Fly more than 3 hours without drink or snack.. really ? Horible!!!"
Výhody: "Everyone was nice and the flight was good."
Nevýhody: "The food choices. I got this rice noodle soup that was so gross. A lot of the items I wanted to purchase where out of stock. I wish you had more episodes on the shows for entertainment"
Výhody: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Nevýhody: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Výhody: "The price"
Nevýhody: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Výhody: "The attendandats in premium cabin were great"
Nevýhody: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Výhody: "Great flight, nice plane."
Nevýhody: "They actually weigh your carry ons and mine were too heavy."
Výhody: "The travel as such was taken care of very well."
Nevýhody: "Berlin Schönefeld is not a professional level airport. The appearance is sloppy, temporary. The service there slow, unresponsive and apathetic."
Výhody: "Norwegian Air is great! Very nice plane"
Výhody: "Plane crew and flight wornderful"
Nevýhody: "Customs at airport miserable Over 2 hrs to clear customs Airport is overwhelmed and in dostepair"
Nevýhody: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Výhody: "Nice bright planes ! Crew was friendly! Boarded and deplaned from both front and back of plane which was quick"
Výhody: "Food was pretty good considering it’s airline food. Featured the headrest flaps for more comfort when you doze off. Decent movie and show choices. I like the way you can order snacks, drinks or even duty free items on the display and have them quickly."
Nevýhody: "Not very quick in picking up the trash. Tray tables too low."
Výhody: "Easy check in, friendly staff"
Nevýhody: "Terrible music before take off and after landing"
Výhody: "The internet on the airplane!"
Výhody: "At least the customer service desk had a wee bit of a smile. Thought helpful to the least on account of little information."
Nevýhody: "Last minut cancels flight without explanation-left me on a separate flight and needing to pay for an additional al connecting flight while in Europe-stranding me in airport for several hours. The canceled flight was rebooked for TWO DAYS FOLLOWING-absurdly"
Výhody: "Fact that I eventually made it home a day later"
Nevýhody: "The airline company and if I can avoid it in the future, I will not take this airline again!"
Nevýhody: "Only graded one star for last two as short ball NA"
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over."
Nevýhody: "I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING."
Výhody: "Service was top notch."
Výhody: "I liked the dreamliner. That's about it."
Nevýhody: "I was flying Norwegian during possibly the worst week in recent memory: after the breakdown at JFK following the snow hurricane on Jan. 3-4. The flight was DY 7002 to Oslo, arriving on Jan. 5. For some reason leading up the flight, Norwegian did not cancel our flight - which left at 22:00 - even though the other major airlines had. We were forced to go to the airport chaos before Norwegian cancelled the flight around an hour before it was supposed to fly. We were delayed two days. When we finally boarded on Jan. 7 we had to sit on the tarmac for 3 hrs before taking off. The pilot couldn't explain the nature of the delay. In all fairness, I am not sure how much Norwegian or JFK are to blame for such horrendous service. Probably both are at fault. Norwegian: please consider your customers' time and well-being. Cancel your flights in advance of such conditions so that your passengers, update the information on your website. Those things are in your control, even if the situation at JFK is not."
Výhody: "decent leg room in economy, loved the humid air and low cabin pressure, polite staff"
Nevýhody: "very few vegetarian , and almost no vegan options for food."
Výhody: "The flight was delayed by 2 hours but it was quite well handled by the crew"
Nevýhody: "Flight was 4 hours late causing us to miss our connecting flight and lose a day of our vacation plans because the next flight wasn't until the morning. Customer service phone center personnel were rude. He "new" movies being shown in the on flight entertainment were old and there were only a few."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "Fast and easy boarding"
Výhody: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Nevýhody: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Výhody: "Norwegian is an awesome airline."
Výhody: "The plane was beautiful and very modern, and the in-flight crew was very nice. Lots of space for carry-on baggage. You have to purchase meals in advance when you book your flight, otherwise you don't get much. But you can buy snacks and drinks on demand through the screen each passenger has."
Nevýhody: "The boarding process felt a little chaotic. They boarded the back half of the plane and then opened general boarding. People who knew about it lined up to wait to board for 45 mins before the flight began boarding... because the way it's done is so open. It doesn't create the most relaxing wait experience. But once I got on the plane, all was good. The check-in process was also a bit tiring too. There is no automated check-in option, so you have to stand in a really long line to get your boarding pass for international flights. Make sure you leave yourself plenty of time to check-in... especially given that there's a long security line next."
Výhody: "They accept two pieces of luggage per person. Great customer service"
Nevýhody: "Checking in at CPH, was a complete zoo, with failing computer systems and little or no information."
Nevýhody: "The tickets are extremely unclear as to which airport they depart and arrive at."
Výhody: "Food, service, movies"
Nevýhody: "Being over an hour late. Not enough leg room in economy."
Výhody: "Food was great. Entertainment very good - nice choice of movies, games, and information."
Nevýhody: "Crew was difficult to understand. Not as warm and friendly as I would expect."
Nevýhody: "they lied to us on the palin that the people who missed there flite have hotel rooms reserved for them, but when we arived the people were rude and we had to sleep at the airport."
Výhody: "No frills but it took me to where I wanted to go."
Nevýhody: "My young daughter was denied a ticketed seat on an 11:30 Norwegian air flight to Oslo, being told that her 10:33 arrival at the gate -- due to multiple protracted delays on earlier connecting flights to get her to the gate -- made her "too late" and the computers would not permit the gate agent to get her on board no matter how much extra she was willing to pay. She was simply told to get the next flight 24 hours later, killing 15% of her vacation. The gate agent said to my hysterical child that she was so sorry for the hours lost in prior connecting flight delays and recognized the plane my daughter was to be on was still one hour from pushback from the gate, but she couldn't overcome the computers having closed out the flight at precisely 60 minutes before scheduled departure so there was nothing a human could do. This is the epitome of machines gone crazy!!"
Výhody: "Boarding by seat number made boarding go smooth"
Výhody: "I arrived in Oslo. :-) Friendly cabin staff. New Dreamliner, with basic service."
Nevýhody: "Lost my luggage. Norwegian provide no assistance in its location. In fact they have told me they have no tracking after I had it CheckIn and there nothing they can do??? Oslo airport baggage service could not tell me if my baggage was scanned in for the flight I was on??? Here for 48 hours for a funeral and the next flight from JFK where my flight originated is Tuesday, the day I leave. The funeral is on Monday at 10 AM and it Sunday afternoon I was told to call back then to see if there is any more information on Tuesday?? Needless to say, not impressed!"
Výhody: "Can't believe Norwegian is able to offer such cheap flight services with such phenomenal service. The plane was beautiful and clean and modern with entertainment and plenty of room. The attendants were amazing."
Nevýhody: "Really everything was great."
Výhody: "clean, spacious, friendly staff."
Nevýhody: "chaotic boarding process and was not clear on how food was going to be served or made available."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Great and happy"
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Výhody: "Timeliness. Small airport."
Nevýhody: "Limited seating space."
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Výhody: "Initial fare"
Nevýhody: "Because of its wheels, my suitcase wouldn't fit their dimensions for gate check and they charged me 50 euros before boarding. They could have waived the suitcase through or offered to upgrade me to Priority, but they preferred to make an example of a passenger. They make you parade with your suitcase to the front of the line to "prove it." I will not fly on Ryanair again."
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Nevýhody: "Having to pay extra on top of fare to sit beside my own wife!!"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "We traveled as group (5 people) and the weight of our luggage differed. The Ryanair checkin person helped us quite a bit."
Nevýhody: "The only way to describe the comfort on the flight was spartan."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Nevýhody: "The chairs in plane are worst then usuale and dont even recline. Luckily it was a short flight."
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Výhody: "Half boarded from front and half boarded from back,so took less time getting on plane. Crew friendly. helpful."