It was a pleasant experience and no complaints.
Nothing more to add as overall experience during the journey is rated as 'Excellent'
Fly Dubai is average but that’s reflective of the price but the flight from RUH to DXB every Thursday afternoon is ALWAYS delayed. Try to fly Emirates.
Not the most comfortable business class out there
Emirates didn't give hotel in Dubai, though our stay was more than 10 hours.
Výhody: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Nevýhody: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Nevýhody: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Výhody: "Crew was great"
Nevýhody: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Výhody: "Friendly staff, new aircraft, great food"
Nevýhody: "Just some help with hand luggage"
Výhody: "Food and entertainment"
Nevýhody: "Baggage damaged"
Výhody: "Seat was okay and the laptop bag considered an extra carry-on was not good and I had to consolidate."
Nevýhody: "Qatar airways allowed us to take both separately and we could take up exit row if available without payment"
Výhody: "Great crew. More room for seat would be better"
Nevýhody: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Nevýhody: "Info system is not that easy to navigate So hard to find a movie"
Nevýhody: "I do not find anything to complain. My first choice will be Emirates."
Výhody: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Nevýhody: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Výhody: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Nevýhody: "Wish I could afford to upgrade for a proper sleep!"
Výhody: "Horrible experience!!!!"
Nevýhody: "1. Emirates has only one piece option. With Laptop bag weighing about almost 5kgs, you are left with just 2kgs which the carry bag itself would weigh. Not sure, how Emirates is getting away with this discriminatory attitude, while rest of airlines do allow -Carry on + a personal item. 2. There is no check on the carry-on weight at SFO airport. While in DXB, they entice customer to buy all duty free and then when it comes to boarding, you will be 'shocked'. No more than 10kg allowed. 3. You will be directed to read instructions before boarding. Then the corruption deal starts...read point 4 4. The man will say, remove anything in excess of 10kg or pay extra luggage, knowing very well, that people buy duty free at DXB. 5. Once you start negotiating, then the deal-making starts... 6. I managed it. More on Facebook review..."
Výhody: "The cabin crew are helpful. the in-flight entertainment is superb."
Nevýhody: "The selection of food, the seat is uncomfortable"
Výhody: "The Crew on Emirates are just the best in the industry"
Nevýhody: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Nevýhody: "Food. And also seats. We r silver class and should have been assigned better seats."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Výhody: "service , crew , food entertainmentminimal"
Nevýhody: "not much"
Výhody: "Consistent service"
Nevýhody: "Toilets not very clean towards the end of the flight"
Nevýhody: "option to provide some vegetable sandwich must be there for vegetarian people"
Nevýhody: "It's was only the passngers who requested they offer them to provide mattress to their seats"
Výhody: "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
Výhody: "The comfort of the flight was unbeatable. The crew was great."
Nevýhody: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Nevýhody: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Výhody: "Food was really good for airplane food."
Nevýhody: "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
Výhody: "Newer plane. Good options for entertainment."
Nevýhody: "Again NOT impressed with busing out to plane and hiking up steep set of stairs in the heat of the day in Dubai. The bus ride was long and there were few seats for elderly, disabled, moms holding kids, etc."
Nevýhody: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
Výhody: "great lie flat bed, was too tired to take advantage of the service"
Výhody: "Service Gluten free food provided."
Výhody: "Probably the loveliest airline in the sky today"
Výhody: "It was a smooth flight"
Nevýhody: "It was ok"
Výhody: "I have high expectations for Emirates, and for the most part they delivered."
Nevýhody: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."
Výhody: "seats reclined nice, movie selection great"
Nevýhody: "i didn't care for the manner in which you are charged for baggage fees"
Nevýhody: "Again shortage of food and very rude manager in flight. traveled with kid."
Výhody: "Gorgeous plane, delicious food and great entertainment system."
Nevýhody: "My wife and I checked in together and we have identical bags, but hers did not make it to Milan BECAUSE IT NEVER LEFT NY DUE TO TOTAL INCOMPETENCE. IT TOOK 4 DAYS, 35 PHONECALLS AND INCREDIBLE PERSISTENCE TO MAKE SURE WE GOT IT BACK AND EMIRATES WAS AWFUL IN THIS REGARD."
Výhody: "ALL seats were super comfortable, the LCD screens were like suer HD! Crew was warm and everything was just perfect!"
Nevýhody: "Crew didnt know about baggage transfer procedures from Emirates to JetBlue (Dubai - Boston _ pittsburgh). Knowing this shall ensure 100% customer satisfaction."
The food wasn't good. Just don't bother!
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Entertainment was great, excellent movie selections, and games."
Výhody: "The boarding process was easy"
Nevýhody: "Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off."
Výhody: "Flight crew was on top of things. Flight was smooth and ontime."
Nevýhody: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Nevýhody: "Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position."
Výhody: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Nevýhody: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Výhody: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Nevýhody: "See above."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Výhody: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Nevýhody: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Výhody: "Seat was comfortable, food was very good."
Výhody: "Spacious seating available/ snack/staff"
Nevýhody: "No entainment"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Everything was good. From the service to the food."
Výhody: "On Board Service"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Nevýhody: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "flight and luggage deliver delayed. Missed meeting as a result"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Nevýhody: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Výhody: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "I like that Coke Zero was available."
Nevýhody: "My chair was stuck in the fully reclined position for a good portion of the flight and my wife's chair was constantly being knocked into by the passenger behind her because his seat was too short for him. When the seat in front of me was reclined, the screen was only a few inches from my face. There was a loud, obnoxious passenger next to me who almost got into a fistfight with another passenger until the stewardess came to calm him down."
Výhody: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "Excellent food Attentive and smiling flight attendants"
Nevýhody: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."
Výhody: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Nevýhody: "Cramped seating."
Výhody: "Onboard crew was great and communication was excellent."
Nevýhody: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Nevýhody: "not enough leg room with black metal boxes where our feet should go! food was discraceful, especially coming from italy, the calzome was an insult. i dont expect gourmet, but this was inedible. the rest of the meal was also not good. seats were visibly discolored because old and icky. old plane, really loud engine background noise. . . staff seemed unhappy. I think as a rule that if the staff notices some uncourteous person reclining completely in coach and there is someone behind them, especially if it is a person with longer legs, that they might nicely suggest to that reclining person that they are rude and should recline less. the staff on this plane did nothing of the sort for several violators of this type"
Výhody: "Nice and friendly staff, good food and free wine"
Nevýhody: "Everything was great!"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "All the meal and snacks were excellent! The crew was friendly."
Nevýhody: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Nevýhody: "Boarding was slightly confusing. Calling groups to board was not so organized"
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Výhody: "Friendly crew"
Nevýhody: "Very uncomfortable seating"
Great airline, took good care of us. Will use again if prices are good. Really enjoyed the 24 hr layover in Lisbon.
Výhody: "Fast boarding, welcoming staff. Good experience"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "The crew was very friendly and responsive and the flight left right on time."
Nevýhody: "The food was not good and there was very little in way of tv entertainment."
Nevýhody: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."
Nevýhody: "My wife and I paid for a better seat, (online) but when we boarded they told us that was impossible. They kept our money !!!"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Nevýhody: "They don’t even give glass of water in business class. Terrible attention."
Výhody: "The only salvation was the entertainment choices. ."
Nevýhody: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Výhody: "Plane was fairly modern inside with power sockets and usb sockets for each seat."
Nevýhody: "Checkin was a total computer and staff failure. Checkin staff really bad and unhelpful Boarding was late. Mechanical delays over an hour. Late flight. Flight attendants forcing you to put bags under seat in front of you instead of overhead bin. Bad lunch. Some attendants poor attitudes."
Nevýhody: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "The tripulation are very nice people."
Nevýhody: "The space between seats are small."
Výhody: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Nevýhody: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Nevýhody: "why do they sell their tickets when they know they can not make the connection? little time between the two flights compared to the functionality of the airport. never again TAP"
Nevýhody: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Výhody: "Good and entertainment options in executive class."
Nevýhody: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Nevýhody: "The flight was oversold and we got bumped off with 20 other passengers even though we had all booked months in advance. I’m still not in Marrakech, now a flight to New Jersey. I’m so sad and it’s my wedding anniversary."
Nevýhody: "Seats are very tight had more room on earlier jet blue flight"
Výhody: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Nevýhody: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!"
Výhody: "Nice crew, on time departure"
Nevýhody: "Old plane, bad food"
Nevýhody: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Výhody: "The leg room"
Nevýhody: "The lack of entertainment"
Výhody: "Modern appointed plane with places for technology and charging points"
Nevýhody: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"
Výhody: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Nevýhody: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Výhody: "The crew and the service."
Nevýhody: "The food - horrible... My TV did not work the entire trip."
Výhody: "Easy trip from London"
Nevýhody: "Not sure what was in the sandwich."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Nevýhody: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Nevýhody: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."
Výhody: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Nevýhody: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Nevýhody: "Flight Washington delayed. Airport about closes upon Arrival!"
Výhody: "I did like the crew and food were great!"
Nevýhody: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Výhody: "The staff were very pleasant, extremely helpful and stylish (the airline's choice for attire is clean with great usage of Portugal's national colors). Thank you for the enjoyable ride home."
Nevýhody: "Non reclining seats"
Výhody: "everything was great"
Nevýhody: "they had some video problems early in the flight but had it fixed about a third into the flight"
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Some random charter flight with a 1960sBoeing. Although the ticket said TAP. Definitely wasn't"
Výhody: "Very comfortable flight."
Výhody: "Excellent service on board and at the ground... Very convenient United conection in the US :)"
Nevýhody: "Overbooked the flight by 20 people and split up our group of 4 traveling together. They gave 3 of us tickets and then told my dad who is the least experience traveler that he doesn't have a seat because he didn't check in online even though we were at the airport 2 hours ahead to check in. Paying $1000 for a ticket and then being told you don't have a seat is absolutely unprofessional and rediculous. We were traveling home from europe and had 2 other connections we had to make. After 3 hours they were able to transfer us all to another flight back to the states and then lost my dad's luggage. Horrible experience! Will not travel TAP again!"
Výhody: "The crew was fantastic."
Nevýhody: "No leg room. The worst I have ever experienced and for a seven hour flight, it was unacceptable."
Nevýhody: "y extra bag cost more than my ticket. I should have just bought another ticket but was too flustered"
Výhody: "TAP and the personnel from TAP were fantastic."
Nevýhody: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Nevýhody: "Schedule was impossible to make the connection due to the need to go through customs which took 45min. Flight was delayed and we missed our connection. The delay was over 6hrs which was rough."
Nevýhody: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Výhody: "Latency is a big problem with TAP. Had two flights and bothe were late with very unpleasant Result for me, missed next flight."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Nevýhody: "The flight was delayed because of meteorological issues, and the time we had to wait on the plane could be minimized with some food and water"
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Výhody: "Amazing crew"
Nevýhody: "It would be nice if the back of the chair was reclining"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Výhody: "We got there eventually"
Nevýhody: "No updates on why we were late. Then checked us in after the time of them posted delay just to make I stand 20 minutes outside in cold enough temperatures that you can see your breath. Why bring us outside? Ryanair is horrible"
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Nevýhody: "They didn’t turn the cabin lights off on a 11 pm flight!"
Výhody: "Flight attendant was wonderful, and extra helpful!"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "We are senior travelers and were unable to check in early due to tecnology issues. So we we went to the airport early. We arrived a half hour before the check in deadline ended. There were not enough agents at the booth and we waited and waited. By the time we finally got service we were past the two hour deadline, and we were charged an additional 220 euros. This was not due to an error on our part. We want afull refund. If we donnot receive some sort of satisfaction, rest assured we will never fly your airline again. Nor will we recommend it."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Nevýhody: "The cost for bags Needing to print our boarding passes before getting to the airport"
Nevýhody: "Wouldn't let us get boarding passes because we arrived 30 minutes before the flight. Terrible policy designed to make people miss their flights. If you take this airline be very careful about checking in in advance"
Nevýhody: "RyanAir will charge to check in early,but then if you don't check in during a specific window of time, they charge you even more and it has to be done electronically 2 hrs before flight! If they are going to take a punitive approach to the very first interactions with customers, then charge for checked bags at a rate/weight that is also punitive and deviates from competition norms it is unlikely your first-time customers will ever use your airline again. Additionally, the boarding process at Lisbon was ridiculous. All passengers were sent through the gate to an enclosed warehouse with no AC to stand and wait until the plane was ready. Why wouldn't you just wait until the plane was ready?! I will never fly RyanAir again. We spent an additional $190 for two people to check in and check two 33lb bags (1 bag per person)."
Výhody: "Plane was comfortable. Not roomy but fine. Crew was polite when not hawking wares. Felt safe landing"
Nevýhody: "After paying €30 for a 20kg checked bag ahead of time, we waited for 20 minutes to get our bag weighed and checked. when it was our turn in line, the steward simply left and we eventually went to another line, where they said there was no bag on the reservation, even after I showed her my online receipt. She was very rude and clearly didn't want to deal with us. We stood for another 20 minutes in a different line only to be told that the bag was clearly on our reservation. We finally got the bag checked after yet another wait. We waited about 25 minutes in line to board for the plane and had to gate check our carry ons. No water served on the flight, and instead the flight attendants were aggressively trying to sell perfume."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Nevýhody: "RyanAir is a ripoff!!! Spend a little extra money to start with for a decent airline. I thought I'd checked in as I got an email and as the webpage took me on to adding the bags- (appx $25 each!) BUT when I got to the airport I was not checked in and it cost me 50 euros EACH ticket to check in! Words cannot express (in this forum) how angry I was! And then to get crammed in that plane with no amenities and having to pay for even a glass of water. Never again!!"
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Nevýhody: "Charged us 50 euro per person to check in at the airport. We thought we had checked in online. We clicked on checkin and went through a whole process to pay for a checked bag and to pay for picked seats. Despite that we were still somehow not checked in. They also tried to charge us for a checked bag. At first they could find record of our payment for a checked bag. This all smells like a scam or maybe just shady practice to charge as many fees as possible. Charged for water on the plane, 3 euro."
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Výhody: "On time. Excellent service. Good pilot skills to land the aircraft in not ideal weather."
Nevýhody: "Slow boarding process."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Nevýhody: "The chairs in plane are worst then usuale and dont even recline. Luckily it was a short flight."
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Výhody: "I like the price and the fact the seats DO NOT recline."
Nevýhody: "As soon as someone thought it was time to board a giant line formed with no order or semblance for boarding the plane."
Nevýhody: "Late in both directions, dead light in WC, seats cramped too close together so that you couldn't properly stretch legs"