Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Good choice on the cabin crew. Reminds me of Vijay MALYA's Kingfisher calendar girls at their startup. Being naughty. Overall crew very courteous and importantly bilingual."
Nevýhody: "Food option for Economy was a pleasant surprise, perhaps could be switched for just hot and cold beverages with a snack... a big grandma cookie... choices of indulging/ healthy/ neutral."
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Nevýhody: "Check-in in Munich took way too long. The lines were confusing and the agent opened another lane and took about 30 people who were behind us in line ahead of us."
Nevýhody: "They lost my luggage"
Výhody: "I was seated next to my fiancé. We were separated on Blue air."
Nevýhody: "Plane was WAY too small. Crammed in! For check in, no one knew which line to stand in. Plus! I didn’t know i had to play for baggage. Was no issue to do so. But, they couldn’t take payment at the check in desk. I had to go to another desk quite a ways down the terminal. Awful!"
Výhody: "Aegean is a fine airline overall"
Nevýhody: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Výhody: "Fast and on time easy check in and kind stuff"
Nevýhody: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Výhody: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Nevýhody: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Výhody: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Výhody: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Nevýhody: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Výhody: "Friendly crew, clean and comfortable plane"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Výhody: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Výhody: "Seats way to tight. Don't think I will use them again."
Nevýhody: "5 hours delay"
Nevýhody: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Nevýhody: "Its the worst airline"
Výhody: "It got me to Larnacasafely."
Nevýhody: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Výhody: "Me unberan dado un puesto cerca a la entrada...o en uno de los asientos de emergencia. ..yo era una emergencia en ese momento....!!!!!"
Nevýhody: "Llamé pidiendo un sitio especial, porque viajado con muletas, a causa de una fractura al tobillo, neceditaba solevar mi pierna ,me aseguraron de brindarme un sitio especial en estos casos. Me asignaron el Seat 12 F...lejos de la entrada..sin poder alzar mi pierna ni de 20 cm..y me hicieron esperar que todos salieran del avión. . Llevé 3 horas sin alzar mi pierna, lo cual me daba mucho fastidio ....."
Výhody: "The food"
Nevýhody: "Itching negative"
Výhody: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Nevýhody: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."
Nevýhody: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Výhody: "Good flight overall. It was nice to receive drinks."
Nevýhody: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Nevýhody: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
Výhody: "Quick. Clean plane"
Nevýhody: "Boarding a bit long but still fine"
Výhody: "Clean, smooth, on time"
Nevýhody: "Not interesting"
Výhody: "Checkin and boarding was fast. Short flight; only one and a half hours."
Nevýhody: "Food was minimal."
Výhody: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Výhody: "The cabin crew was friendly and attentive."
Nevýhody: "The space between seats was awful. As a taller person, it made for a very uncomfortable flight. And on top of it, these tickets were quite expensive! I'd love for an airline to prioritize comfort without making that an upgrade. I'll think twice, probably three times before using Aegean again."
Nevýhody: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Nevýhody: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Nevýhody: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "plane packed full but staff still managed to look after passengers needs"
Nevýhody: "dislike bus transfers to terminal for economy reasons"
Nevýhody: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Výhody: "Service on the plane, the food was an added bonus, and the orice."
Nevýhody: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Nevýhody: "Chaotic loading typical of Greek airports."
Výhody: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Nevýhody: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Výhody: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."
Nevýhody: "I did not know that I will have to pay for lagged 45$"
Very happy good flight ✈️ excellent
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Výhody: "Nothing, pretty much"
Nevýhody: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Nevýhody: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Výhody: "Crew was good, short flight on an older aircraft, everything was fine"
Nevýhody: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Nevýhody: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Výhody: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nevýhody: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Výhody: "Crew is fantastik,Dana is the best"
Výhody: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nevýhody: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Výhody: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Nevýhody: "5 hours delay"
Nevýhody: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nevýhody: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Výhody: "Onetime and efficent"
Výhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Nevýhody: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Výhody: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Nevýhody: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Výhody: "New plains, great crew, on time. Quick check in, great price."
Nevýhody: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Výhody: "I like it was fun"
Nevýhody: "I liked everything"
Nevýhody: "No enerertainment and no food."
Nevýhody: "Not possible for online check-in"
Nevýhody: "Not possible for online check-in"
Výhody: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nevýhody: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Výhody: "Gave us food when they weren't required."
Nevýhody: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Nevýhody: "It was very cold in airplane. Bad food. No covers. No tv"
Nevýhody: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Výhody: "Free food + drink, smart uniforms, on-time departure and seat headrests with winglets to support your neck."
Nevýhody: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Výhody: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Nevýhody: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Výhody: "crew was great , very friendly"
Nevýhody: "tv sound didn't work"
Výhody: "Food was very tasty. Staff was responsive and helpful."
Nevýhody: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
Nevýhody: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Výhody: "The price"
Nevýhody: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Výhody: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Výhody: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nevýhody: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Výhody: "Flight crew are nice, reasonable service during flight"
Nevýhody: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Výhody: "traveler's assistance check in on time smooth flying. nice snacks"
Nevýhody: "online check in is not available if starting out of Stuttgart !!!?"
Výhody: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Výhody: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Nevýhody: "Passengers were kept 3 hours in the plane during the impairment."
Výhody: "All good."
Nevýhody: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Výhody: "It was a good flight over all, the service was non-stop"
Nevýhody: "At JFK our pre booked seats were changed , and I had them changed back, there was some BS excuse for that I was questioning a flight attendant as to why the plum brandy wasn't on the menu,(national drink) I was told to fly first class the next time The flight back from Belgrade to JFK. I was told by the same flight attendant (Ana) that I was holding up the line, I was trying to put the carry on luggage over the seats. There was a 40 min delay in landing, the bathrooms were locked, once again the same flight attendant made a big deal of this, that I have to make it quick. The signs for the 1st class , bathroom should not be visible from the economy class seats because it confuses passengers, in the economy class, some of the passengers were sent back and not allowed to use the bathroom."
Výhody: "Huge legs space for economy class, great service!!!"
Výhody: "Service was very good"
Výhody: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Nevýhody: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Výhody: "Luggage allowance"
Nevýhody: "Too few movie selections"
Výhody: "Good company"
Nevýhody: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Výhody: "Good job"
Nevýhody: "The landing was even harder that the fist flight b"
Nevýhody: "I was disappointed that I had to check my bag. The was carry on friendly and I would have fit it easily into the overhead while fitting my other personal item below. I also missed my flight to Berlin so I wasn’t very happy to begin with. An extra 200 dollars later and I was on the next flight to Berlin."
Výhody: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Nevýhody: "Better leg room and organisation of the hand luggage in above lockers"
Výhody: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Nevýhody: "Change boarding personnel"
Nevýhody: "Unexpected baggage charges despite only taking carryons"
Výhody: "Amazing crew. Friendly. Extra leg room for free. Nice company in plane"
Nevýhody: "2 people were kicked off the plane because they were drunk and called the flight attendant FAT BOY. not only once ! i can still see the flight attendant quite distressed. It’s absolutely horrible to see these things happening more and more often. The police have arrested them and thank god we weren"
Výhody: "Courteous crew. Helpful at check in."
Nevýhody: "No Entertainment. Luggage limits. No food. Selling items during flight."
Nevýhody: "One of the crew before boarding was trash."
Výhody: "Crew worked hard to get us off the ground as the flight was late arriving - so the turnaround was fast paced."
Nevýhody: "Queue to board was ridiculous. Granted the flight was delayed but the communication with the passengers and the ground crew at the gate was pathetic."
Nevýhody: "There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU."
Výhody: "The captain"
Nevýhody: "Staff. Landing - it felt too steep."
Nevýhody: "More than one hour delay"
Výhody: "Wide seats with plenty of legroom, but we were on an exit isle."
Nevýhody: "Felt like we were being herded like cattle"
Výhody: "Crew were friendly"
Nevýhody: "Bag procedures are an overpriced farce"
Nevýhody: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Nevýhody: "They charge you for a carry on and Budapest AirPort everything is very complicate so you can not pay for the suitcase when you check in you have to go to other office and then come back were you started. At the plane they don’t give you nothing no water, nothing. They are no kind."
Nevýhody: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Výhody: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nevýhody: "Seats were very uncomfortable. Flight was late."
Výhody: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Nevýhody: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"
Výhody: "Cheap flight. Smooth flight."
Nevýhody: "Check-in agent gave bad info about gate assignment and details about baggage at boarding. Caused us much stress. Airport personnel clarified for us. Seats were not comfortable at all. Not much different than deep discount US airline."
Výhody: "the crew were great. the flight was smooth. the plane was clean"
Nevýhody: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Výhody: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Nevýhody: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Nevýhody: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
Výhody: "Overall 5*, checkin and boarding was easy, the flight arrived on schedule, and the crew was friendly."
Nevýhody: "Had to pay 2.50 euros for a bottle of water."
Výhody: "Staff on the plane, views of Switzerland."
Nevýhody: "Flight was delayed twice, but we were at the boarding gate when found out, then given an incorrect time which was brought forward later. It was all confusing"
Nevýhody: "Gate agent"
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "Long delay of over 2.5 hours. Communication about the delay from the airline was poor. Limited food options at the airport at the hour."
Nevýhody: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Výhody: "The ease of journey."
Nevýhody: "Seats didn't recline and very little leg room"
Výhody: "Fast and cheap"
Nevýhody: "All ok"
Výhody: "The Woman who told me I had to check my larger bag gave me a break and gave me a checking sticker"
Nevýhody: "The plane was very hot for most of the trip. The crew was running around a lot, tripped on me. The captain had no idea what they were saying and said uh a lot, did not inspire confidence. There was no entertainment available. No complimentary refreshment options like most flights have. I was only allowed 1 small bag and had to check my other which had fragile objects in it."
Výhody: "If you have a full plane - get luggage of people at an earlier stage without charging!"
Nevýhody: "Luggage situation"
Výhody: "As above - uneventful - ran as it should!"
Nevýhody: "Long walk at Kastrup airport!!"
Výhody: "The flight attendants Simone and the young lady were fabulous"
Výhody: "Pilot telling very clear about flight , timing,"
Výhody: "The crew were amazing, and had a lot to deal with,"
Nevýhody: "That we late, but it was understandable, could have explained why whilst waiting"
Nevýhody: "Delayed over 2 hours"
Výhody: "Flight was timely."
Nevýhody: "There was a rowdy bachelor party group on the flight that was obnoxious. We paid extra to have our luggage checked so we could use the overhead bins for our backpacks. Were told by the crew we could not use the overhead bins for larger backpacks since they needed them for other luggage. Then someone else put their backpack up in the overhead bin and the flight crew told us that was their option."
Nevýhody: "Before getting to our gate the guy stopped both of us. One carrying a backpack and myself carrying 2 small back packs. Combined, smaller than most people's luggage that was going through. He made us both check in our bags and pay. Every though they fit in the bag size checker thing. Super pissed off the rest of the flight. Hate that worker"
Nevýhody: "No entertainment options. Not a big deal."
Nevýhody: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Nevýhody: "the checked baggage cost was more than our tickets!!! rip off!"
Výhody: "On time, welcoming crew on board"
Nevýhody: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Výhody: "I was a happy with the flight and also with the price!! Thanks a have nice day. I hope in the near future I will use this airlines again!!"
Výhody: "Kind crew, easy boarding and comfortable flight."
Výhody: "Before I boarded the plane, I thought the low price was worth it, but I changed my mind after I boarded. But I did like that the crew was courteous. The food looked tasty, but I wasn't hungry so I didn't try it."
Nevýhody: "The horrible, horrible seats. If the fact that you couldn't recline the seat wasn't bad enough, the seat itself was poorly cushioned, and the ergonomics was so bad, I actually left the plane LITERALLY IN PAIN. I'd like to note I'm a young man with no back problems."
Výhody: "Flight was on time."
Nevýhody: "I've flown with EasyJet before and they had no problem with me taking my carry on sized suitcase as well as my very small backpack onto the plane, like every single airline I've flown with in my three and a half months of solid traveling. However, I was told today, no personal item was allowed. Not even a purse. I was then asked to stay outside the gate and try to fit my backpack an its contents into my suitcase. This was not possible, and not only was I charged over $70 to check my carry on bag, the man at the gate so so rude, he didn't seen to even want to take my money. He ignored me while I tried to figure out what I could do. Very disappointing, and what a low way to rip of your customers."
Výhody: "Plane on time, new plane, nice crew."
Nevýhody: "Ability to move seats."
Výhody: "Nothing. Horrible experience overall, but what you pay is what you get."
Nevýhody: "Pretty much everything..."
Výhody: "It's the cheapest you can get"
Nevýhody: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Výhody: "crew and boarding was nice"
Nevýhody: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Výhody: "I did not had a seat"
Nevýhody: "I did not had a seat"
Výhody: "Ok flight"
Nevýhody: "Comply with departure times"
Nevýhody: "Space between the seats."
Výhody: "The crew was really nice"
Nevýhody: "1h30 delay for no specific reason is unacceptable"
Výhody: "The air hosts and hostesses were very polite and courteous."
Nevýhody: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Nevýhody: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Nevýhody: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Výhody: "Crew nice,seats ok"
Nevýhody: "Expensive hold luggage,rip off"
Výhody: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nevýhody: "Everything was good"
Nevýhody: "Last minute boarding change & overall 1 hr delay"
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Výhody: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Výhody: "It flies direct to the airport that I wanted to go to."
Nevýhody: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Výhody: "So many crying children"
Nevýhody: "It a good option, a good price, i will fly again"
Výhody: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nevýhody: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Výhody: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Nevýhody: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Výhody: "Cheap with early booking"
Nevýhody: "No food, even free coffee."
Výhody: "The crew are always lovely,very professional,helpful and make us feel welcome"
Nevýhody: "The gate number was displayed and all passengers made their way to the gate were we made to wait for about 30min before passport control took place,no information was provided as to what caused the delay;after the passport control we had to wait again for about 15min.The late take off resulted in me narrowly missing my train home"
Výhody: "I liked that I got to my destination in one piece."
Nevýhody: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Výhody: "The staff was fine. We arrived on time."
Nevýhody: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Nevýhody: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Nevýhody: "Everything. Worst service I have ever seen on a flight."
Výhody: "Arrived only slightly delayed"
Nevýhody: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Výhody: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Nevýhody: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Nevýhody: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Výhody: "I'm disappointed with your service"
Nevýhody: "I'm disappointed with your service"
Nevýhody: "Crampt seats, mob to board the plane, hour delay with no reason given."
Nevýhody: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Výhody: "Staff aboard the aircraft were very nice and so was the passengers."
Nevýhody: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Výhody: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nevýhody: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Nevýhody: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Nevýhody: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Výhody: "All handled professionally."
Výhody: "online check in"
Výhody: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Nevýhody: "I tried for 3 days after I booked my flight to pre pay for 2 mid size bags we were going to check for the flight. In the 10-15 attempts or so, none of them ever went through. I tried everything I could, until finally giving up. I figured I could try my best to explain at the airport. Terrivle plan. The airport charge for 2 bags was 65 euros each! More than the cost of the one way flight! Nobody could help at the airport despite me explaining in detail that I had tried multiple times to book online to save $. Seats were smallest I've ever been in, lines were extremely confusing and unorganized in boarding, and the air conditioning wasn't working. Will never fly wizz air again"
Výhody: "Getting out of the plane"
Nevýhody: "The crew (starting from "Julya" at customer service) was rude. Some of the with terrible English. The size of "small carry on baggage" is RIDICULUS I tried and tried on line, but was never able to do the check in and I had to pay for that and a small luggage. Worst trip of the year."
Nevýhody: "Randomly picked for paying a carry on fee. Misleading, expensive, and the feeling of being extorted. I will push for a refund."
Výhody: "If you are just looking to get from point A to point A and don't expected anything additional you will be ok on this flight."
Výhody: "From pillar to post not one delay."
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Výhody: "Horrible check in service. Offensive people."
Výhody: "On time and quick boarding, arrived before schedule and no issues with flight"
Nevýhody: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "1 hour flight delay 1 hour delay disembarking due to non-availability of ground staff Another appalling travel experience with Ryanair - they should not be allowed to operate an airline"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Nevýhody: "The really need one of their newer planes ✈️ for the lanzorote route. Longer seatbelts needed."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "That it is over"
Nevýhody: "Extra leg room seats at the front of the plane don't actually have more legroom, and priority boarding is a farce if those without it can board the plane before you"
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "It was a short flight and got me to where I needed to go."
Nevýhody: "Seats too small. They broke my suitcase. I made sure the extension handle was down when I checked it. When I got it back, the handle was up and bent so it couldn't be put back down. A kind man on the bus was able to straighten it, but it still doesn't work right."
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Výhody: "The only thing to like about Ryanair is the price."
Nevýhody: "There's no food available. The crew was difficult to communicate with even though they claimed to speak English. The seats are tight."
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Nevýhody: "Late in both directions, dead light in WC, seats cramped too close together so that you couldn't properly stretch legs"