Najděte levné lety do Protaras

Nevýhody: "Had to double pay for baggage. Total scam"

Nevýhody: "5 hours delay"

Výhody: "Same"
Nevýhody: "Same"

Nevýhody: "Was delayed and had to stay on the plan for more than half hour before lift off."

Nevýhody: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."

Nevýhody: "Its the worst airline"

Výhody: "It got me to Larnacasafely."
Nevýhody: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."

Výhody: "Good food, great service with a smile, clean planes, good boarding process (as long as it was with them.) I don't know what else they could do. I am traveling 100+ times a year mostly in the US and UK and I am very impressed with their service."

Výhody: "The food"
Nevýhody: "Itching negative"

Výhody: "They compensated us with a free one-way plane ticket (with lots of restrictions) and refreshments at the airport cafe."
Nevýhody: "The flight kept being delayed and they jerked us around for several hours, updating the departure time three or four different times and changing the gate but not updating the board or consistently making announcements. They should have just made a decision and stuck with it and better communicated what was going on. My poor friend was waiting for me in Larnaca so she stayed at the airport each time thinking I would soon arrive."

Výhody: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Nevýhody: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."

Nevýhody: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."

Výhody: "Good flight overall. It was nice to receive drinks."
Nevýhody: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."

Výhody: "Great food and drink."
Nevýhody: "So cramped!"

Výhody: "Quick. Clean plane"
Nevýhody: "Boarding a bit long but still fine"

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Nevýhody: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."

Výhody: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."

Nevýhody: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."

Nevýhody: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"

Nevýhody: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"

Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."

Výhody: "the food"

Výhody: "plane packed full but staff still managed to look after passengers needs"
Nevýhody: "dislike bus transfers to terminal for economy reasons"

Nevýhody: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."

Výhody: "The service was excellent."
Nevýhody: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."

Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."

Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."

Výhody: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Nevýhody: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."

Výhody: "Need to change flight to later date. Employee was rude and resold me wrong ticket and I lost my flight. Stuck in airport all day was forced to pay for a second flight from another airline to go home. No ticket was given to me."

Výhody: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Nevýhody: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."

Nevýhody: "I did not know that I will have to pay for lagged 45$"

Výhody: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"

Nevýhody: "Terrible seats uncomfortable that could not even recline"

Výhody: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Nevýhody: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"

Výhody: "extra seat room. Very nice crew."

Výhody: "I liked how the flight communication was emailed regularly. They let us know that the flight would be delayed. However, with bad wifi (not their fault) I only received these emails after my flight."
Nevýhody: "The food was terrible. Each of the planes we had taken with Aegean had to board a bus and shuttle to the plane, so boarding the plane was a bit disorganized. No in-flight entertainment."

Výhody: "Flight, crew, service were great, only a slight delay before boarding, without any explanations given"
Nevýhody: "Luggage charge was a big surprise, 40 euros each bag"

Výhody: "Prompt , on time flight sched"
Nevýhody: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"

Nevýhody: "Small seats"

Výhody: "The flight left 40 minutes late and the captain didn't tell us why. Not good."

Výhody: "Friendly crew, in time flight"

Výhody: "KOOSHR FOOD"

Nevýhody: "I don't like that it keeps on delaying. I don't like the shakiness of the whole flight."

Výhody: "Good food"
Nevýhody: "small an tight seats"

Výhody: "All good"

Výhody: "The flight attendant showed me how to put up the arm rests of the middle seat, so I can lay down easily without disruptions."
Nevýhody: "I had a flight out of Larnaca on Aegean and asked the gate agent to print a boarding pass for me since I was checked in but I was told it was not possible. I found that quite odd."

Výhody: "Very Bad food !!!!!!"

Výhody: "On time. Great service. Good food."
Nevýhody: "Nothing."

Výhody: "Good seat room, clean, efficient."

Výhody: "Good"
Nevýhody: "Good"

Nevýhody: "No legroom"

Výhody: "On time safe and clean flight with reasonable price"
Nevýhody: "No comment"

Výhody: "This plane was very old. Bad seats. Only cold drinks served"

Výhody: "I loved the tea with lemon that was offered. Very tasty!"
Nevýhody: "The flight was late but there was no communication about this when boarding. No announcements of any sort. The plane was old (clearly a refurbished old Italian plane), poorly pressurised (painful on the ear popping), and pretty bumpy on the takeoff and landing"

Výhody: "the crew was very professional"

Výhody: "Kind staff"

Výhody: "всё было хорошо я отметила entertainment одной звездочкой, тк полет был короткий и особой развлекательной программы не предусмотрено"

Výhody: "Attentive staff."
Nevýhody: "No entertainment for a 3-hour flight, looks like Belavia stuck in 20th century, disappointed. Sandwiches are not good and not enough for a long flight."

Výhody: "Nothing!"
Nevýhody: "Bad weather in Minsk delayed flight more than 7 Hours and Belavia staff did not communicate the reasons for delays to passengers for more than 3 hours into delay. In the end, the purpose of my trip was lost due to the incredible delay and I did not travel in the end. Poor Communication and Poor Handling of Passengers and our Concerns. Czech Air (booking owner) should hold Belavia (operating aircraft) accountable for this poor performance ... not the weather delay, but how they handled (or didn’t handle) passengers and communications."

Výhody: "Flight in time, gentle crew."
Nevýhody: "Old airplane"

Výhody: "The prices are fine for Belarus - still not at a Ryanair level tho but better"
Nevýhody: "I didn't like the fact that the seating is extremely short (no legspace) forcing me to sit sideways. Really not comfortable. There is of course absolutely no entertainment in the plane."

Výhody: "I love their services and supports. It made my flights more convenient."
Nevýhody: "I think everything is good, not bad things mentioned now."

Výhody: "Clean, spacious airplane. Good food. Friendly crew."
Nevýhody: "Airport personnel at CDG did not know which gate would be used even after the boarding should have already started."

Nevýhody: "The flight was late an hpur and a half."

Výhody: "The staff at Belavia Airline are great. Although it’s only a couple of hours flight we were served a pasta lunch which was tasty"

Výhody: "Our first time to fly Belavia Airlines and the service is outstanding. It’s the shortest time possible to fly out of St Petersburg to Kraków although there are two layovers in Minsk and Warsaw. The flight cost us reasonable $250 each. The Airport lounge at St Pete and in Minsk are both excellent"

Výhody: "4 hours delay"
Nevýhody: "4 hours delay"

Nevýhody: "long long line to check in - just one slow counter ... we spent one hour in line, that is not as we excepted"

Výhody: "on time"
Nevýhody: "sandwiches with white bread"

Výhody: "Friendly crew, punctual, efficiency"
Nevýhody: "No veggie food choice - probably to be reserved before"

Výhody: "Everything, it is By far, the gratest line i have used in my trip"

Výhody: "The crew were excellent"
Nevýhody: "Child tantrums nearby slightly disturbing, but thats kids?"

Výhody: "Everything"
Nevýhody: "Nothing. Manchester ground staff contacted to support my invalid wife went missing and we had to walk over 30 minutes from the plane to the baggage hall."

Výhody: "Efficient and friendly"
Nevýhody: "All good"

Výhody: "What is not to like? Flight from Almaty-Minsk was delayed (no explanation) , so we could no longer fly from Minsk to Paris, and the end we waited 9 hours for a completely different airline to fly us. So instead of landing in Paris at 10:25 in a morning, we landed at 18:00 so we lost practically whole day in Paris, for what we are very grateful! (Will never choose this airline again)."

Nevýhody: "Food was a nice gesture, but not great."

Výhody: "The aircraft took off just in time, flight was smooth, crew helpful and polite. Landed in exact time, according the time table."

Nevýhody: "a delay for 4 hours"

Výhody: "Excellent job"

Výhody: "Great price!"
Nevýhody: "No big complaints, Balavia did what I needed."

Nevýhody: "Impossible to check in in EWR to connecting flight"

Výhody: "Nice crew who spoke English"
Nevýhody: "No online check in; old plane; late both ways"

Výhody: "nothing"
Nevýhody: "I was not allowed on the flight without a Visa and I was not told I needed one."

Výhody: "Nothing"
Nevýhody: "I was not allowed on the flight without a Visa and I was not told I needed one."

Výhody: "Everything was clean and professional. Liked the flight staff in uniforms, something lacking in the US. Flight was on time."

Nevýhody: "Only coffee tea or water no juice.Sandwich thin white bread with one slice of processed chicken . No entertainment one hour flight!"

Výhody: "Was on time"
Nevýhody: "Not enough space for legs."

Výhody: "Upgraded to business class by some reason"

Výhody: "No extra charges,in flight meals and drinks,comfortable seats."
Nevýhody: "Long layover"

Nevýhody: "Food is very very poor for the tickets price they charge . Even the paper package looked super cheap."

Výhody: "Super chill service."
Nevýhody: "Minor 40min delay on departure from Amsterdam Airport."

Výhody: "Pleasant personal, great service!"

Nevýhody: "The other flight which I had with LOT/Belavia in Dec 28 from Warsaw to Minsk was a very big dissatisfaction. Delay, not enough space for baggage, old and overused tissue for heads, a very little space for passenger. I could barely seat and had to pray that a passenger before me wouldn't move her seat-back. Minsk airport doesn't have many flights but waiting for baggage was pretty long. I would rate this flight (28 Dec) as poor"

Výhody: "Comfortable for an RJ"

Nevýhody: "Possible the most uncomfortable plane ever."

Výhody: "Staff was so nice!"
Nevýhody: "First class with coach seats? Really?"

Výhody: "Nothing!!!!"
Nevýhody: "I ended up being put on 2 other flights, because there was no direct flight to Minsk after our flight was delayed for 3.5 hours I basically ended up flying on planes for additional 10 hours, missed a day of vacation, plus my luggage was never put on the flights to Minsk, so when I arrived in Minsk apparently my luggage was still in Helsinki !!!!!! WTF And I had to go through the hell to retrieve my bags!!! Me-----> Not Happy :("

Výhody: "Crew was nice. Arrival almost on time. Airport in Minsk was remodeled and good."
Nevýhody: "Plane is old. Some condensation water was dropping time to time from sealing. On board was offered coffee, tee and water only along with small piece of dark chocolate."

Výhody: "It was ok."

Výhody: "Again, everything went good."
Nevýhody: "Delay for late."

Výhody: "Everything went good."
Nevýhody: "Movie or general didn't provide closed caption or subtitle for an English language."

Výhody: "The cabin staff was very friendly and attentive. The boarding process was efficient (the long time it took was owed to the large crowd entering the plane in a Boeing 787), the entertainment programme is not overwhelming, but adequate."
Nevýhody: "The flight was delayed by almost three hours at a most uninspiring airport. The information on the delay came rather late. Although I managed to reach my connecting flight, my luggage did not. (It was sent after, though, with the next machine and reached my late the same night in the hotel.)"

Výhody: "All Good"

Nevýhody: "Very Intensive and very cold ventilation!"

Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."

Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"

Výhody: "Poor boarding processs"

Výhody: "The crew on board we nice and friendly"
Nevýhody: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."

Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."

Nevýhody: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."

Výhody: "Crew was friendly. Modern aircraft."
Nevýhody: "Uncomfortable seating for long-haul flight. I survived, though."

Výhody: "Flight on time... arrived on time.... food was great...."

Nevýhody: "My luggage didn’t arrive. Plane left with a delay."

Nevýhody: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."

Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Výhody: "Nothing."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."

Výhody: "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Nevýhody: "Movie and tv listings could have been a bit better. Only a few movies from the last year."

Výhody: "From check-in to boarding went as smooth as possible. 5 star service."

Výhody: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Nevýhody: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"

Výhody: "Nothing"
Nevýhody: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."

Výhody: "Flight was on time, the crew was very pleasant. No complaints"

Výhody: "Flights ran on time."
Nevýhody: "Slow cue at check-in. Boarding gate miles from Security, 25mim walk. Plane aged. No food, tea in a flimsy paper cup. No entertainment."

Výhody: "Polite and friendly staff and crew."

Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."

Výhody: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Nevýhody: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."

Výhody: "Smooth plain driving"
Nevýhody: "Diner meat to spicy, poor breakfast meal,"

Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"

Výhody: "Ok"

Výhody: "Well air conditioned plane. Prompt service"

Nevýhody: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"

Výhody: "Good stuff"
Nevýhody: "The chair is uncomfortable"

Nevýhody: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."

Výhody: "Older aircraft had not as narrow seating and was more comfortable."
Nevýhody: "Boarding que at Warsaw is a mess."

Nevýhody: "Unable to choose seat at ticket purchase."

Výhody: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Nevýhody: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."

Nevýhody: "> Taking a bus for 6 hours after landing in warsaw to destination in RZE > Flight only serving turkey meals, what if I were allergic to turkey or didn't eat it. > Flight delay coming to poland and leaving poland."

Výhody: "lots of legroom on this flight"

Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"

Výhody: "Nothing"
Nevýhody: "Plane delayed, missed connecting flight, spent 7 hours at airport waiting for next plane."

Výhody: "Service was excellent"
Nevýhody: "The movie selection was poor"

Výhody: "Nothing. I normally try to find the positive but cannot in this case."
Nevýhody: "4.5 hour delay for a KNOWN reason, with no warning, no compensation and no meaningful assistance with re-booking."

Výhody: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."

Výhody: "No issues."
Nevýhody: "When getting off the plane, one flight attendant was saying goodbye to passengers. I understand why the following happened, but it was indicative of an underlying problem: I clearly said goodbye in English, and she said a whole sentence in Polish back to me! She didn't even add "goodbye" afterwards, as if it was assumed that I had understood her. Also, the crew kept addressing me in Polish when providing cabin service. Since it was a very small plane, I would have appreciated them remembering me and speaking English after the first or second interaction."

Nevýhody: "The service quality lags behind other companies"

Nevýhody: "The plane was still in Warsaw (didn't make it to Prague) but we weren't told the flight was cancled or even delayed until after we were supposed to board the rebooking took forever so long that one in our group was put on an earlier flight than other because his plane left by the time we could have been rebooked."

Výhody: "Crew"
Nevýhody: "It would be nice to offer hot tea, coffee"

Výhody: "Nice new plane (dream liner) clean and comfortable. Friendly crew. No problems with check in, actually very nice service."
Nevýhody: "One needs to pay for alcoholic beverages and food is a bit scarce although the quality is fine. My flight was delayed but there was a snow fall."

Nevýhody: "Seating is too cramped, TV broke in midflight, did not offer complimentary wine or beer"

Nevýhody: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."

Nevýhody: "flight delayed by more than 1 hour"

Nevýhody: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."

Výhody: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nevýhody: "I liked everything"

Výhody: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nevýhody: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."

Výhody: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"

Nevýhody: "The plane seemed very old, toilet in poor condition."

Nevýhody: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."

Nevýhody: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."

Výhody: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nevýhody: "Serive to pay extra luggage very very slow"

Výhody: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nevýhody: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."

Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."

Výhody: "company gave out free drinks and snacks"

Nevýhody: "They change the fly departing time with 12 hours before I was flying"

Výhody: "Easy to book on phone no problems getting boarding passes etc."
Nevýhody: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."

Výhody: "Every thing."

Výhody: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
Nevýhody: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"

Výhody: "On time ,clean aircraft..."
Nevýhody: "Crew was very serious...a smile can make a difference....."

Výhody: "The flight went well."
Nevýhody: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."

Nevýhody: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"

Výhody: "Flight on time . Attentive crew . Good price ."
Nevýhody: "Lack of leg room ."

Nevýhody: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."

Výhody: "The flight was punctual"
Nevýhody: "I got charged twice for luggage and couldn't get a refund"

Nevýhody: "Rude crew, not organised work , not enough space for legs"

Nevýhody: "I had to make my own way home from Manchester.. plane diverted due weather."

Výhody: "The food they offer to purchase. Easy check in at the airport."
Nevýhody: "Better seat pitch. I'm not a tall man, but the space is very small."

Výhody: "Leg room and reclining"
Nevýhody: "Nothing"

Výhody: "On time , crew good... no complaints"

Výhody: "free breakfast great staff"

Výhody: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Nevýhody: "-"

Výhody: "nothing"
Nevýhody: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."

Výhody: "I recomand to Everyone to use the airlines!!Very good quality"
Nevýhody: "Nothing , was everything perfect!The stewardesses very nice"

Výhody: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."

Výhody: "Food"
Nevýhody: "Space to sit, especially when seated in the middle"

Výhody: "Can't say that I liked anything at all."
Nevýhody: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."

Výhody: "comfy seats and a breakfast thrown in !"
Nevýhody: "not much"

Výhody: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nevýhody: "Seats rather narrow"

Výhody: "Good price, comfortable seats, nuce food and candies"

Nevýhody: "No online check-in. 1 hour waiting for nothing."

Výhody: "First time flying with them. Strongly recommended!"

Výhody: "Staff on board was friendly"
Nevýhody: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"

Výhody: "The crew is very good"

Výhody: "All was very efficient, food and drink a nice surprise"

Výhody: "It took almost one hour in line just to check in. Also, the flight was delayed. They changed the seats and the crew was calling people who had previously booked breakfast because their seats didn't match what they had booked."
Nevýhody: "We almost missed the plane because checking in took over an hour, since they only had one person for the entire flight. In addition, the flight was delayed and the food was not good."

Výhody: "I liked the friendly crew, the fast boarding, the comfortable seating and space between seat rows and the fact that there were snacks and drinks provided during flight."
Nevýhody: "no special dislikes"

Výhody: "Overall in this trip from DUB to Romania (CLJ) was the direct connection bringing us close to where we planned our holiday."
Nevýhody: "..with regards to the airline and usage of the word low-cost that is far away from being low-cost. No food served on-board, long waiting times in the bus from terminal to airplane. Would not go with them again. Big disappointment again, but guess that's how it goes in Romania."

Výhody: "EverY things"
Nevýhody: "Every things"

Výhody: "The agent at check-in was kind."
Nevýhody: "I was put in Emergency exit row but was the last to board. There was no place overhead for my only bag which could not be kept at my feet. And of course, take-off delayed over an hour."

Výhody: "Arriving safely"
Nevýhody: "No explanation or compensation for the lengthy delay in departing"

Výhody: "The crew"
Nevýhody: "Poor on board shopping options"

Výhody: "It’s ok"
Nevýhody: "Full plane"

Výhody: "good crew and comfortable seats in the premium cabin"
Nevýhody: "boarding was delayed and on flight entertainment were old/mediocre."

Nevýhody: "Horrible check in!!!! Came theee hours before my flight and they were so slow that we had to wait an hour for passengers that still didn’t pass security because they only had two people doing check in,. Also I had to bags to check in and I had to pay 200$ Per bag because I didn’t check in online!"

Výhody: "Crew was lovely"
Nevýhody: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."

Výhody: "Seats had plenty of room."
Nevýhody: "It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water."

Výhody: "A nice comfortable plane and there was plenty of room to stretch out as it was less than a quarter full"
Nevýhody: "Flight was delayed by 90 minutes and switched gates so we had to wait extra long in the crowded airport then missed our connecting flight in Oslo as a result and had to wait another 4 hrs for the next one. No Food or drink on the plane unless you buy it and Checked bags are very expensive."

Výhody: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Nevýhody: "Any other airline from Maine!"

Výhody: "Comfortable cabin and seats, plenty of restrooms."
Nevýhody: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."

Nevýhody: "Thank you!"

Výhody: "I liked the aircraft and the crew"
Nevýhody: "the lack of food"

Výhody: "You ought to have a NA option as Food was not served on this shorter route."

Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."

Výhody: "Seats"
Nevýhody: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."

Výhody: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
Nevýhody: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."

Výhody: "Entertainment and plane was new."
Nevýhody: "They would have charged forctoilet paper if they could. Even the worst airlinein the US will give you a glass of water. Baggage charge. Will look to all my options next time. 6 1/2 Flight not even a,cracker. The servers were not friendly at all nor helpful."

Nevýhody: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"

Nevýhody: "Incredibly uncomfortable seats. Inexperienced flight crew."

Nevýhody: "The crew did not even acknowledge me on the flight as I did not prepay for their $45 hot meal. I couldn’t even catch their attention. This was only my second international flight but the first offered free meals and beverages to all passengers. I won’t fly Norwegian air again. At least they had in air entertainment. What a lousy 13 hour flight. $45 for airplane food? $3 water? Get outta here with that."

Nevýhody: "The delay was too much and it affected me badly"

Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."

Výhody: "nothing"
Nevýhody: "I did put my initial reservation on hold which cost me $150 and to have 12 months to use my credit then I was told after 2 weeks by trying to book a different dates that Norwegian will not fulfill my credit anymore....therefore I paid $150 and then got screwed by them after collecting an extra $150....what a joke! Stay away from them... low-cost airlines are not worthy when you add all headaches. Never did I fly with them never will."

Výhody: "The seats seemed wider more spacious. The crew were friendly, efficient and helpful. Non stop flight."
Nevýhody: "Wish I could sleep on those long flights. I don't know the secret."

Výhody: "decent leg room in economy, loved the humid air and low cabin pressure, polite staff"
Nevýhody: "very few vegetarian , and almost no vegan options for food."

Výhody: "The flight was smooth and faster"
Nevýhody: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."

Výhody: "Great leg room considering it's a short flight."
Nevýhody: "Rude staff."

Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."

Výhody: "the fact that Norwegian Air has great service to KRK"

Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."

Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."

Výhody: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Nevýhody: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("

Výhody: "Really sweet flight attendant who managed to get me a vegetarian meal though I'd forgotten to request one."
Nevýhody: "Not particular to Norwegian, but just so cramped ... and I'm small!"

Výhody: "Seat spacing very good for the economy class on the 787. Boarding is organized and efficient. No size limit on check in baggage."
Nevýhody: "Ear phone not provided. Only 20 Kilo on check in baggage."

Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."

Výhody: "I love Norwegian!"

Výhody: "The new plane we took from London to Boston was clean, spacious, and modern. The staff was also very attentive and polite. Would absolutely fly Norweigan again!!"
Nevýhody: "The staff didn't walk around and offer everyone water throughout the flight- you had to ask for it, which feels a bit needy. But they did deliver it quickly when requested."

Výhody: "I got a great deal on this flight so I guess that I shouldn't complain but I could not check in online which meant I had to go to the airport quite early (4 hours before the flight) to get a decent seat. The staff at the counter was fabulous. My seat was comfortable and the entertainment variety was great."
Nevýhody: "The cabin crew was not happy. I didn't see a smile or a positive attitude from any one (one guy giving me coffee did give a little smile).. I had no idea that a transcontinental flight would not provide any meals. I had to order from their menu which was really limited of course. I would have purchased food before getting on the flight.. Norwegian needs to train their staff in friendly customer service. The app gave no info and didn't update. Did not even include the baggage carousel #."

Výhody: "Leg room was excellent."
Nevýhody: "I was quite surprised that no drink or food was offered freely on the flight. All items were for sale at a higher price. This was a flight of over eight hours and to be offered no water was abominable. Preboarding left you in an enclosed room where you were not able to go outside to purchase food or drinks. There was a vending machine but if you didn't have current currency, you couldn't use it."

Výhody: "The windows you could make them light or dark"
Nevýhody: "We had a 10 hour flight we were so cramped we could barely move, the crew were miserable and failed to interact with many passengers. While I was in America I ran out of money and tried to contact the air line which they responded to my message but then took my details and to this day I'm still waiting for a reply for the earlier flight home ( considering I'm home now but I wasn't impressed with that. Overall I wouldn't fly with this airline again. Awful experience"

Nevýhody: "Bad"

Výhody: "The plane was modern and spacious. A 787 Dreamliner."
Nevýhody: "The flight attendant acted like I was imposing to ask for a cup of water."

Výhody: "First time flying Norwegian internationally and it was fantastic. Brand new plane with a nice entertainment system and high tech window shades. Super nice employees and the food was alright as well. Will fly Norwegian whenever I can."

Výhody: "Crew was polite and accommodating. Seat were comfy and they inflight movie selection was pretty awesome."
Nevýhody: "i loved everything!"

Výhody: "The leg room was great and your own TV Flat screen was nice! And I LOVED the fact that EVERYONE had their own overhead compartment to store your smaller luggage! And LOVED you could order, swipe and a few minutes later your order was brought to you."
Nevýhody: "Would prefer the seats were just a little more padded. The flight attendants were there when you needed them and did their job but they sure didn't look like they were happy to be there. Which was sad because I truly enjoyed the whole flight!"

Nevýhody: "International flights should serve food for free. This one did not."

Výhody: "It was a good fly with a great landing I almost didn't feeled it."
Nevýhody: "My dislike don't have anything to do with the crew,fly or airline. It was a passenger."

Výhody: "No hassle check in and boarding was smooth. Our flight left on time. The staff was attentive to the passengers."

Výhody: "Boarding/exit from both ends of plane speeds things up"

Výhody: "Nothing"
Nevýhody: "I'd NEVER come here again & most Norwegians act like the world revolves around them- the selfish Norwegian airlines rep smiled the entire time I was trying to get help - until I flipped & asked her if she thought my situation was funny - & then she finally started acting accordingly. She refused to give me her name- but I got her picture- and that will be posted online for the world to know the selfish reps of Norwegian airlines also"

Výhody: "very efficient check in and even boarding."
Nevýhody: "drink and snacks need to pay if you want on the flight. That's fine."

Výhody: "I had a connection in Stockholm that I almost didn't make because we left late and the pilot had problems landing."
Nevýhody: "One of the attendants was very short with myself and some other customers. When I told her I might miss my connection, she had a so what attitude."