They don't allowed me to travel because wizz said you don't have flight ticket
The flight was initially delayed 55 minutes. Once we boarded we were informed by the captain that due to operational reasons of the airline, which had issues at its base in Sofia, the flight will first land in Sofia, leave an extra crew there, and will then continue to the original destination - Turin. A total delay of 2h40min totally for the needs of the airline and without any fault of the "extraordinary circumstances" or weather. I am not sure if this is even legal
Everything was all in order with the flight
Very friendly and affordable airlines. The aircraft was new and clean
We had a 4 hour delay and wizz Air provided no help or information at the airport.
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Too many hours of delay ( 4)
Výhody: "Professional and safe"
Nevýhody: "Better boarding (lines too long)"
Výhody: "Flight duration"
Nevýhody: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Výhody: "The crew was very professional and I cannot complain about that."
Nevýhody: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Výhody: "Prices on in flight purchases"
Nevýhody: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Nevýhody: "Application instruction on baggage hande king and que to boarding."
Výhody: "Good airport . Punctual flight ."
Nevýhody: "Changing in luggage information was annoying"
Výhody: "Kind stevards clean plane no delay"
Nevýhody: "More comfortable seats but this is low cost company :)"
Nevýhody: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Výhody: "I liked how the crew on the plane worked. Very nice."
Nevýhody: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Výhody: "The flight was overbooked so they took my wife of the flight"
Výhody: "Pilot flew well Cup Noodles available to buy"
Nevýhody: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Výhody: "Cheap fare"
Nevýhody: "No entertainment"
Nevýhody: "It a good option, a good price, i will fly again"
Výhody: "Pleasant staff."
Nevýhody: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Výhody: "The people are very rude no cooperation"
Nevýhody: "The crew was very rude"
Výhody: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Nevýhody: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Výhody: "Cheap with early booking"
Nevýhody: "No food, even free coffee."
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Nevýhody: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Nevýhody: "Lots of hidden charges."
Výhody: "Actual in-air flying experience was smooth."
Nevýhody: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Výhody: "I will never take flight with this company again!!!!! The worst ever shame on you"
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Nevýhody: "I didn't eat No entertainment"
Výhody: "Horrible company never book with them"
Nevýhody: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Nevýhody: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Výhody: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Výhody: "Staff were friendly, when they weren't trying you charge you for everything"
Nevýhody: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Výhody: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Výhody: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Nevýhody: "The flight attendant needs to be more friendly and clear speaking in English language"
Výhody: "online check in"
Výhody: "Crew was great. Tight on leg room but fine for the price."
Nevýhody: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."
Výhody: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Nevýhody: "I tried for 3 days after I booked my flight to pre pay for 2 mid size bags we were going to check for the flight. In the 10-15 attempts or so, none of them ever went through. I tried everything I could, until finally giving up. I figured I could try my best to explain at the airport. Terrivle plan. The airport charge for 2 bags was 65 euros each! More than the cost of the one way flight! Nobody could help at the airport despite me explaining in detail that I had tried multiple times to book online to save $. Seats were smallest I've ever been in, lines were extremely confusing and unorganized in boarding, and the air conditioning wasn't working. Will never fly wizz air again"
Výhody: "Getting out of the plane"
Nevýhody: "The crew (starting from "Julya" at customer service) was rude. Some of the with terrible English. The size of "small carry on baggage" is RIDICULUS I tried and tried on line, but was never able to do the check in and I had to pay for that and a small luggage. Worst trip of the year."
Nevýhody: "No room for feet"
Nevýhody: "Entertainment online"
Výhody: "Fast and easy on time flight from PMO to FCO"
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "Friendly staff"
Nevýhody: "25 minutes delay due to runaway problems"
Nevýhody: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Nevýhody: "Huge delay as usual"
Nevýhody: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Výhody: "The inflight crew was friendly. And we got there."
Nevýhody: "Flight was late. But yet we started boarding right away. The crew made everyone stand in the gate entry for over 40 minutes. We then were put on hot buses with no a/c and left to sit there as well."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "Chaos in boarding, no complemtery water,tight seating,delayed departure"
Výhody: "Got me to my destination alive"
Nevýhody: "Departed late"
Nevýhody: "The agent. They charged me extra for not check-in online. Very bad company"
Výhody: "Efficient service that was on time. There was no food or entertainment but that was expected. I like how everyone cheers when we land!!"
Nevýhody: "Went well took a long time to get luggage at claim"
Nevýhody: "Worst, never uses this company."
Výhody: "The price was cheap, as long as you don't add any extras (like choosing your seat)."
Nevýhody: "You need to check in before you arrive at the airport otherwise you'll be charged FOR CHECKING IN. Also apparently it is normal for passengers to line up at the gate an hour before boarding, apparently because there is not enough overhead space for everyone. So unless you pay extra (no surprise there) to board early, you'll be standing in line for a good hour. I like a cheap flight as much as the next guy but Ryanair just takes it too far."
Nevýhody: "Terrible customer service."
Výhody: "Great landing!"
Nevýhody: "Very crowded and little room"
Výhody: "Not much, should have taken British Airways . Lots of hidden costs"
Nevýhody: "Low cost ticket, high price side cost."
Nevýhody: "The whole checking in process was ridiculous!!! You can only check in on your phone otherwise everything is fee. There are no self check in computers. I'm flying international so don't always have wifi available. Charged to check in my luggage. Which is horrible. It's not even a flat fee for the luggage it's by waeight and I had to go back and forth to a different counter for weight, then to pay, then back to drop off the luggage. One person at the counter should be able to do that one transaction.. it's such a waste of time. I will never fly this airline again."
Výhody: "Flight is cheap"
Nevýhody: "Instead of selling perfume, they could offer some water"
Nevýhody: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Výhody: "Warned about Ryanair and the strict luggage rules, I made sure to follow the bag weight and size dimensions to the letter."
Nevýhody: "I saw LOTS and LOTS of people bringing much bigger carry on wheelie bags well over the "restricted size". Same with the under seat bag. Irritating since I spend a lot of money on the correct bags since all my own bags were slightly bigger than those allowed. No one checked bag sizes or weights. What a waste."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Nothing, flying with this airline is a total NIGHTMARE!!!"
Nevýhody: "The people at the counter is very rude and inflexible, they do not help you in anyway and they just want to charge you all the fees they can in a very disrespectful way! As customers we should not pay super high extra fees for checking in at the airport. When we are traveling, we don't always have wi fi access, specially in London, so we were unable to check in online, causing us to have to pay 50 pounds per person plus 35 per bag. I would never recommend this airline to anybody, not even to my worst enemy. This is a thief company, robbing you the money you try to save by flying with them!!!!"
Výhody: "They play music while boarding"
Nevýhody: "Seats don't recline No complementary water AC barely works They make you line up 1 hour before boarding"
Výhody: "Flight was on time departure."
Nevýhody: "Very rude crew"
Nevýhody: "First they asked us to be at the airport 3 hours before the flight, sadly the staff did t arrive and didn't open the ticket counter until 2 hours before the flight. Secondly, you need to print your boarding pass prior to arriving. I did my check in online and paid for a checked bag which what's $58. The employee asked to see the boarding pass on my way phone, obviously it wasn't pulling up this time. We had to pay 15€ per ticket just to print them. That to me is rediculous. The on the flight, they will not take any credit card that isn't European and they are the first airline to accept cash onboard. Overall our experience was horrible. You would think after making us wait in line for over and hour they wouldn't charge is to PRINT the tickets. This airline is perfect for someone traveling by themselves with only a carry on and having access to a printer."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Nevýhody: "We had a 5 hour delay and were given absolutely no information. No one came to tell us what was going on, and we had to run all over the airport to find someone who worked for Ryanair to try to find help. Even when we finally located the "customer service" desk, they had no idea what was going on and were unable to help us. All they could offer was a "lunch voucher" but they sent us to the wrong café, which didn't know what we were talking about. Beyond this, the hassle of trying to figure out how much your luggage weighs while you are traveling (we had no access to a scale) isn't worth it. Would NEVER fly this airline again."
Výhody: "Comfort and crew was good"
Nevýhody: "Not being able to have mobile boarding pass is stressful.. almost missed flight due to communication while checking in. I would not like to fly this airline again through Europe due to this inconvenience. Very disappointed and will choose EasyJet next time."
Výhody: "got to Rome 5 hours late"
Nevýhody: "This flight was about the 5th leg of our European trip. I attempted several times to complete the early check in on the website so that we would save the fee of checking in later at the airport but I was unable to. We left our hotel 4 hours prior to the flight departure because the metro ride was 1 hour to the Barcelona airport. Next, we waited in line at the airport and were then told to go wait in another line and pay 50 euros each for the airport check-in. Then, our flight was delayed so we got to spend a whole day of our vacation in the Barcelona airport! What a waste of valuable time for us. Next tour of Europe I will gladly spend up to $400 more for a reliable flight on a different airlines. Time is more valuable, especially vacation time!"
Nevýhody: "No food, long delays and unexpected costs"
Výhody: "price flexible with luggage"
Nevýhody: "-- boarding process is terrible with very long lines in all Ryanair. -- not enough room for the allowed luggage, and this masses the aircraft -- other that EU people cannot use mobile boarding pass and must print it, which is stressful for flying away from home/office for more than 4 days, and with no airport kiosk to print it - some people were really stressed by the threat to pay 47$ for a flight that costs less than that, just since they could not print the pass in the hotel."
Výhody: "Liked nothing. Only booked this airline because of the price."
Nevýhody: "Online baggage size requirements were different from the baggage sizing containers at the airport (at the airport they were smaller), so despite having a bag smaller than what's listed online I was forced to pay to check it at the gate, and they were rude about it to top it off. Boarding was disorganized and slow, and we arrived late because of it."
Nevýhody: "Over crowded. Uncomfortable seats"
Výhody: "The people were polite"
Nevýhody: "Why do you have to go to one counter to pay for your checked bag then another to actually check it in? Flight was delayed. Flight was full so I had to check my carry on bag. Took way longer overall than expected and costs more than expected"
Výhody: "The flight was fine"
Nevýhody: "They charge you for everything and it's outrageous, if you don't check in before and print or have the boarding pass on your phone, they charge you $45 euros!"
Výhody: "I liked that it got me where I wanted to go. The staff was nice."
Nevýhody: "I had to jump through hoops to print a boarding pass even though I had Ryanairs app with a mobile boarding pass. 3 hours of my Sat and Sunday in Barcelona were spent searching for an open copy/print shop. Would have been nice to know more than 48 hours before my flight. I get to the airport after not finding a print shop, expecting to pay through the nose for them to print the tickets for me and they say I didn't even need it. They supply the boarding pass. Wow. The boarding is a joke. They don't board in zones, so the line was literally 180 people long. I wasn't even in the back of the line and it still bothered me. Now let's get to the plane, again, staff and pilot were great. The seats have NO leg room. I have long legs and it was miserable. No seat back pocket to put things. No recline on the seats. The aisle way sagged everytime someone walked past me, leaning my seat toward the aisle. I know, I know, you get what you pay for. This flight I paid for a lesson. That lesson being never never never ever ever ever fly Ryanair again. I would gladly pay a little more money to save my poor knees from being in that position again."
Výhody: "Was pleasantly surprised by their efficiency and comfort/leg room on plane. Plenty of carry on overhead space and good meal options for purchase."
Nevýhody: "online check in did not work so I had to purchase a boarding pass in the Catania airport which doubled the price of my ticket. What a scam. Beware!"
Výhody: "Cheap fares"
Nevýhody: "They try to charge you for everything. Be careful that you print your boarding pass and check in prior to arriving at airport for your flight, or they will try and charge you 45 Euro."
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Nevýhody: "Late in both directions, dead light in WC, seats cramped too close together so that you couldn't properly stretch legs"