The flights were good. service was good. food could be little better.
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
Nevýhody: "All good"
Výhody: "Good selection of movies. Lights changing color on ceiling through the flight"
Nevýhody: "Need more water service throughout the flight!! So dehydrated! Couldn't get up and disturb my seatmate, but really needed more water!"
Výhody: "Everything, one of my favourite airlines"
Výhody: "Flight crew & food"
Nevýhody: "Need avoid delay flight, it’s hard to catch connecting flight"
Nevýhody: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Nevýhody: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Nevýhody: "There is nothing to improve. I wish other airlines can learn from them."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "The crew were nice and boarding was smooth"
Nevýhody: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Výhody: "The crew"
Výhody: "I’m glad the connection time was short and reached the destination in good time."
Výhody: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Nevýhody: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Výhody: "Crew was friendly. Comfortable."
Výhody: "Plane is good as usual"
Nevýhody: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Výhody: "I liked the Inflight entertainment and the crew were hospitable and courteous"
Výhody: "I like the aircraft itself, so far pilots are well professionally trained. I feel safe riding in your aircraft."
Nevýhody: "The food is not good. I chose chicken but unfortunately no chicken only small mashed potatoes and gravy and when I asked for another one the crew said no more chicken lol.So I skipped 1 meal"
Výhody: "The flight was quiet."
Nevýhody: "Service is extremely slow."
Výhody: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Nevýhody: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Výhody: "The flight was smooth. Food was good."
Nevýhody: "Long wait while taking off from Dubai."
Výhody: "Entertainment Staff"
Nevýhody: "Delayed 40 min Long time for luggage"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Crew is very friendly, food is good, seating is proper, entertainment and ease of access are well provided."
Výhody: "Great legroom in Economy seats on A380 DXB-LGW Good inflight entertainment"
Nevýhody: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Výhody: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
Nevýhody: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
Výhody: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Nevýhody: "Thanks for Service"
Výhody: "Crew is friendly and good service"
Nevýhody: "Emirates did not honer the cost of the Hotel night in Dubai. Neither Kayak, nor Emirates advised us to book the hotel within 24 hours of flight time. We called Kayak, they have Zero customer service. We called Emirates, they blamed it on Kayak. They said that they should have advise us to book the Hotel at least 24 hours before departure. We ended up paying for our Hotel and meals and it should have been coveted by the Airline. Randa"
Výhody: "Everything was good"
Nevýhody: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
Nevýhody: "That the plane can't do 2,000 mph and have us there in 1/4 the time :-)"
Výhody: "Excellent selection of entertainment"
Nevýhody: "I did not get the seats I selected when booking"
Výhody: "Crew and food are great."
Nevýhody: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Nevýhody: "Food while trip to India was good But food while trip back to sfo was very bad"
Nevýhody: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Výhody: "Better plane with much better entertainment system. Decent food. Once I had missed my connecting flight because of the flight delay, they promptly arranged for a hotel to stay at, as there wasnt another flight to NYC for 12 hrs. Otherwise I would have been really pissed."
Nevýhody: "First time I have had mediocre crew on an emirates flight. The guy serving my section was not particularly friendly, had a bit of an attitude problem and spent a little too much time chatting up an attractive female passenger. Again, disorganized boarding process. First time I have experienced such terrible service on emirates."
Výhody: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Výhody: "Crew and service were great. Food was very good."
Nevýhody: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Nevýhody: "Nothing. This is the best airline ever!"
Výhody: "Fantastic service all around"
Nevýhody: "Seat could have a more comfortable bottom and IFE was a bit dated"
Výhody: "Overall the service and the food provided made for a good flight"
Nevýhody: "My flight seat assignment was changed without my knowledge"
Výhody: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Nevýhody: "19H i guess, window seat's screen was not working"
Late gate change. Delta’s gate 37 is actually gate 24B- of course it is because it’s LAX. Delta staff acts as if 37=24B is the new math and we are stupid to not know this conversion. Delta staff acts surely and borderline hostel. Not sure if this is LAX or Delta’s culture. Either way, it stinks.
Flight was canceled by Delta at the last minute.
Výhody: "It was a safe journey good rest and a very smooth operation"
Nevýhody: "More vegan options"
Nevýhody: "Was not offered a drink in first class prior to take off."
Výhody: "Flight crew was ok and boarding was really quick"
Nevýhody: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Výhody: "Crew, chairs, entertainment"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "All was good"
Nevýhody: "All was good"
Výhody: "Awesome prompt and courteous service."
Výhody: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Nevýhody: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Nevýhody: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Výhody: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Nevýhody: "Best flight, security our always the downer in traveling."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Boarding was on time and the process was efficient."
Nevýhody: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Výhody: "Great service by crew!"
Nevýhody: "Took too long to get on board."
Výhody: "The flight was delayed by 50 minutes and then they underestimated the time to de-ice."
Výhody: "Got an upgrade to econ comfort"
Nevýhody: "WIFI wasn’t working. USB charging port wasn’t working either"
Výhody: "Not much to like"
Nevýhody: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Nevýhody: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Nevýhody: "My flight got delayed for twelve hours with no compensation for a hotel."
Výhody: "customer siervice was great and welcoming was awesome"
Výhody: "Excellent Detroit crew"
Výhody: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Nevýhody: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Nevýhody: "Got stuck for two hours sitting in the plane because the computer systems went down."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Clean & modern aircraft Comfortable seat Proactive customer service"
Nevýhody: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Výhody: "Tv on flight"
Nevýhody: "Flight attendant skipped me for drinks"
Výhody: "Got a window seat, my luggage arrived with me"
Výhody: "Fast boarding, everyone nice."
Nevýhody: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Výhody: "we got on another air conditioned plane"
Nevýhody: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Výhody: "The flight attendants were very friendly"
Výhody: "Crew was fantastic! Everything was satifactory and as expected."
Nevýhody: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Výhody: "EZ play newer plane nice staff"
Nevýhody: "Power plugs did not work in seating row and air vents did not work"
Výhody: "Great staff, quick service."
Výhody: "I got home."
Nevýhody: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Výhody: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Nevýhody: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Výhody: "Efficient, comfortable, on time"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
New 737 and seats too confining
Over 3 hours of delay without any assistance from klm
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew."
Nevýhody: "The time between flights."
Výhody: "Planes were on time and connections made."
Nevýhody: "One bag delayed as not put on flight and food could be better."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "KLM STAFF WERE VERY PROFESSIONAL"
Nevýhody: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Nevýhody: "Everything was OK"
Výhody: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Nevýhody: "Crew members in Amsterdam were very rude and disrespectful"
Výhody: "Crew was helpful and food was very good"
Nevýhody: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "old screens and entertainment system leg room to small"
Výhody: "Employees were very friendly"
Nevýhody: "The seats were very small"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nevýhody: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "The attendants took great care of us. Super smooth flight."
Výhody: "Nice flight, nice crew, and a nice experience."
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Výhody: "The flight attendants could not do enough for you."
Nevýhody: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "Good multi media access and content"
Výhody: "Comfort economy well worth the extra."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Nevýhody: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Výhody: "Easy airport business"
Výhody: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Nevýhody: "See above"
Výhody: "Wide selection of entertainment, food was good."
Nevýhody: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Nevýhody: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Výhody: "A nice short flight"
Nevýhody: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Air France lost my luggage again Its the second time in a week
Nevýhody: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "tout est à revoir !"
Nevýhody: "Flight was delayed"
Nevýhody: "New variety of food"
Výhody: "The crew was very friendly."
Nevýhody: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "Entertainment worked sporadically"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was very nice. Food was good and tasty."
Nevýhody: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Výhody: "FA kept bumping into my seat waking me up"
Nevýhody: "Return the 777 to 9 across"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Výhody: "Food and service was good and price was acceptable"
Nevýhody: "Very long route"
Výhody: "The quality of service from the staff and their courtesy. A great asset of the airline."
Nevýhody: "My luggage was left behind - this despite my being lifetme platinum."
Výhody: "Free snack and drinks. Good service."
Výhody: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Nevýhody: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Nevýhody: "There are always delays. Today it was that internet was down."
Nevýhody: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Výhody: "Good on a short flight"
Nevýhody: "Paying for carry on due to weight limit. First time this ever happened!"
Výhody: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Nevýhody: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Výhody: "Always like Air France. They are in tune with keeping the traveler updated."
Nevýhody: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Výhody: "Crew was great."
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Nevýhody: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Cheap aircraft, not even headsets"
Nevýhody: "Dirty aircraft, I expect more when I pay a lot"
Výhody: "Nice Flight Attendants Good Food"
Nevýhody: "Flight was delayed by 1.5 hours"
Výhody: "The crew was very nice and helpful."
Nevýhody: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "The food was good"
Nevýhody: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Výhody: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Nevýhody: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Výhody: "Excellent choice of movies. Great service. Friendly crew."
Nevýhody: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "nice crew; excellent check in experience!"
Nevýhody: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Pleasant staff."
Nevýhody: "I sat next to an overweight lady and was incredibly uncomfortable my entire flight. There needs to be better regulation for overweight passengers to ensure that every passenger has enough room"
Výhody: "Same as above, the crew was very friendly and the food was great."
Nevýhody: "Seating was cramped and uncomfortable for a tall person."
Výhody: "The in-flight entertainment wad quite nice, even though the screens were old."
Nevýhody: "The vegetarian meal was tasteless. I expected way more."
Výhody: "Boarding was efficient, the flight was on schedule, crew was nice."
Nevýhody: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Výhody: "Clean plane, efficient crew, food OK. Boarding was organized"
Nevýhody: "No entertainment and no power plug to charge devices."
Výhody: "The crew was nice.."
Nevýhody: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."
Let's see. This was the first time that I used Kayak and Aer Lingus. It will be the last. I tried to pay for my luggage on the Aer Lingus website and the website didn't work. So I had to pay for my luggage at the airport, which cost me an additional $70. I landed in Frankfurt, Germany, 5 days ago. My luggage was no where to be found. I had three pieces. I contacted Aer Lingus every single day and they could care less that my luggage was missing. I contacted them on Facebook Messenger. After providing my details twice to Artificial Intelligence, a human came on and said to call instead. Now how can I call from Germany with an American phone? I told Aer Lingus this and they didn't care. I contacted Global GSRM Gmbh and was able to get a claim number. Through their tracking system, I was able to find out that my bags were never put on the same plane as me to Dublin. They ended up in London, England. I just received my three suitcases. I knew right away that they were ransacked. I had a total of six luggage belts, 2 belts per suitcase. When I received my luggage, I was down to 2 belts. Sure enough, when I looked in my suitcases, I confirmed that I had things stolen. After all, thieves had 5 days to ransack my things. And who cares? Absolutely no one. When my luggage went missing, I went to Kayak's website, which told me to go to Aer Lingus' website. I went to Aer Lingus' website and they refer me to chat on Facebook. After I chat on Facebook, they tell me call. I asked my friend in the U.S. to call and got someone who was clueless and couldn't provide any help. So, I wasted $70 when I paid for my luggage due to Aer Lingus' faulty website, I go without my luggage for 5 days, I had to spend money on necessities that were in my luggage, I get my luggage ransacked and things stolen, and at the end of the day, nobody gives a crap. Why should they? It's not their belongings. That's it. I'm finished with Kayak and Aer Lingus.
Výhody: "Very friendly crew"
Nevýhody: "Flight got delayed. Would be nice if the crew would come around w water occasionally"
Nevýhody: "Excellent airline. Always my first choice!"
Výhody: "Out of my four flights with Aer LIngus, this leg of my trip that both left and arrived on time. It is sad, that when landing they had to say thank you for flying another on time Aer LIngus flight. Makes me wonder how often are you not on time? My experience says 75% of the time your late."
Nevýhody: "First off, don't try charging me 150 euros to check my bags when I already paid for it at booking. Then who charges for 2,50 for a can soda on an air plane? Lastly, I'm 6'4" and the seats were so close there was no way to sit without my knees pressed into the seat in front of me."
Výhody: "On time flight, no problems."
Nevýhody: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Výhody: "The flight was on time and boarding/de-boarding was very easy. there was ample overhead storage for everyone."
Nevýhody: "Extremely uncomfortable seats (I travel internationally multiple times a year and am used to long flights). Other international flights include beer or wine The food was mediocre at best"
Výhody: "Very happy with my choice of this AE LIGUS Comfortabke seats and great crew Love it"
Nevýhody: "Flight was about an hour late taking off"
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Výhody: "The free movies and the food was good."
Nevýhody: "The seats are too close together."
Výhody: "Boarding at rear as well as front"
Nevýhody: "Boarding outside in drizzle. Charging for soft drinks"
Výhody: "Boarding was very quick"
Nevýhody: "Non-alcoholic drinks should be free on the flight."
Výhody: "In flight entertainment"
Nevýhody: "They don’t even give you water unless you pay. Three hour flight. Ridiculous"
Výhody: "The flight was on time and there were no problems."
Nevýhody: "The packaged meals are never the best, but the breakfast box was good."
Výhody: "Fast efficient boarding. Short flight so no issues."
Nevýhody: "They lost my suitcase. I’m on vacation without winter clothes and they don’t look for my suitcase. It has been a horrendous experience. Never again I will flight in Aer Lingus!!!!"
Nevýhody: "not much as far as movie/tv selection goes; very little leg room and uncomfortable seats"
Výhody: "Smooth landing. Entertainment. That's about it."
Nevýhody: "I've flown many overseas trips some first, some premium, some economy. This economy was the worst. I felt like a sardine smashed in a tin can. Also, extra to buy snacks and drinks? Not looking forward to the flight back. Would love to upgrade but site won't let you :( even if it gives you an option to do so"
Výhody: "The crew was cheerful and the food was decent. It's a nice option for going from Europe to the US. Going through US customs in Dublin is much more convenient than waiting in line for 2+ hours in America after a 10+ hour flight."
Nevýhody: "Boarding seemed a bit chaotic. Everyone had already lined up before they even started boarding business class. The seats and the on-demand IFE are a bit dated."
Nevýhody: "Cramped seats no vegetarian food and our bags went missing for three days!"
Nevýhody: "Short flight so N/A on food and entertainment. Crew were much nicer and friendly than our first leg of the trip."
Výhody: "The vegetarian meal was not available on either of my flights. I’d say they were a bit stingy handing out water as well. Space was good for the seating overall."
Výhody: "Crew was friendly. Not over the top friendly, but sufficiently doing their job to make the flight safe and pleasant."
Nevýhody: "The reclining function on several seats were broken. There were no ports to charge electronics while onboard. Very skimpy on giving out water. Had to ask several time for water as they would only give one itty bitty glass of water at a time. For an international flight this is unacceptable."
Výhody: "New plane which was good, a little cramped but all in all ok for overseas flight."
Nevýhody: "Too much time spent with drinks, food, no choices, and duty free. I just want to sleep on overnight planes but activity and lights made it difficult for nearly two hours, I travel Southwest and Alaska in the US quite a bit, they take drink orders and then serve on tray. It works MUCH better. No tea/ coffee in am, third time that has happened, perhaps could offer it for self serve available in the galley until 30 minutes before landing."
Nevýhody: "Delayed over 3 hours due to a mechanical problem"
Výhody: "Crew on board were positive and helpful"
Nevýhody: "Flight was delayed and there was no information available in the terminal as to why, delays with announcing that we wouldn't be departing on time as per schedule, updates were slow and not forthcoming, disappointed with the service from the airport reps"
Výhody: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Nevýhody: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Nevýhody: "There were absolutely no vegetarian meals. All flights should at least have a few extra just in case someone needs some. After I refused the meal, I didn't even get water or anything. I was given a nauseating wrap with tea towards the end of the flight. I'm not even sure how that was expected to be edible. Unbelievable, I will not be flying Aer Lingus again."
Výhody: "I was satisfied with the ease of boarding, and the flight was relatively comfortable."
Nevýhody: "I did not appreciate the airline encouraging us to pay for an upgrade on seats that did not merit an upcharge. The entertainment centers did not work well (or at all) on either leg of our trip. The crew was not generous with water and acted a little put out when we asked for anything."
Výhody: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Nevýhody: "Wasn't able to get to IAD when I wanted to (on same day)."
Nevýhody: "Short flight, so there wasn't any entertainment or food."
Nevýhody: "Worse experience ever!!!!"
Nevýhody: "There's no aer lingus desk at marseille airport. I arrives a few minutes late and nobody could help me. I missed my flight. Ryanair staff have me aer lingus's phone number to rebook for the day after, and of course on the phone she told me that I had to do it online."
Výhody: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Nevýhody: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Výhody: "Crew was friendly and helpful. I require gluten free meals and was accommodated with meals and snacks."
Nevýhody: "Sound on entertainment was terrible. I couldn't understand dialogue and background noises was too loud. Gave up after 10 minutes and read the books I had brought on board. I understand having to pay for alcohol but it would have been nice to get a wine with dinner for no charge."
Výhody: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Výhody: "Passport and customs at Dublin."
Nevýhody: "The crew is remarkably uninformed on things like partner airlines for mileage and other things. Dublin is a drab airport with no charging stations. Nice to clear passport control there though. Worst flight in quite a while VERY COLD PLANE. Broken seats and chargers. I don't watch movies much but there top selections were 3-5 years old."
Výhody: "Airline cancelled flight at last minute No explanation Stranded us at a subpar hotel for 3 days We got sick there Had to cut short our vacation and return prematurely to the US"
Nevýhody: "Everything See above"
Výhody: "Due to the long flight we flew Business Class to Dublin. I think the service and amenities are the finest of any flight that I've had foreign or domestic. I wasn't that familiar with Aer LIngus before this flight but will definitely use them again."
Výhody: "Temperature was good. Fortunately the seat next to me was empty which always makes it more comfortable if only the person in front of me did not move her seat back - that makes it difficult to get up. Movie choices were good and the individual screen was good for watching and could be paused."
Nevýhody: "International flights usually include wine with their meal but this would have been an overpriced purchase. The selection of food was marginal and too spicy, only the dessert was edible. Not the quality of the last trip on aer Lingus. There was a second snack sandwich although soggy and unappealing with a minimal slice of chicken."
Výhody: "Flight left and arrived on time."
Nevýhody: "Drinks bypassed first rows. Duty free and drink service announced, but immediately closed due to "pilot says we're landing in 15 minutes". Seat belt had been shortened and required extender."
Výhody: "Not much!"
Nevýhody: "Monitors for flight data and movies kept freezing up. Questions about seating were not answered correctly when getting boarding passes. Asking for donations for UNICEF on board. Paying for alcohol drinks, usually international flights you don't. Food was really bad. Pre declaration went on forever and couldn't get a gate number. The list could go on and on. We travel a lot, first and last time with this company. Oh and TSA people had an attitude problem. Never experienced this before."
Výhody: "A lot of space for feet"
Nevýhody: "The service and food"
Výhody: "Friendly personnel. good movie selections."
Nevýhody: "Rather slow to board. No free wine as on many other international flights."
Výhody: "Well organized and courteous flight crew"
Nevýhody: "Uncomfortable seats which could use more more legroom"
Výhody: "Aer Lingus is so patient! We misread when we were to board so we ended up a bit late. Everyone was gracious about it."
Výhody: "It was great to have a selection of shows you could watch for free on your own screen."
Nevýhody: "A lot of the controllers/remotes for the tvs didn't work. combine that with non-sensitive screens made it difficult to navigate menus. Some screens could only be used with the controller so if your controller was one that didn't work, you had to have an attendant reset your whole screen to exit the menu."